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  • Posted: Apr 26, 2022
    Deadline: Not specified
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  • Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
    Read more about this company

     

    Service Advisor - Multifranchise Vereeniging

    Job Description    
    Vereeniging Multifranchise currently holds a vacancy for a Service Advisor.

    The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

    The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

    Specific Role Responsibilities    

    The responsibilities of a Service Advisor include the following tasks:

    • Receive customers in a professional and friendly manner in order to ensure they feel valued.
    • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
    • Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
    • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
    • Maximize customer awareness of all products and services available.
    • Create collaborative internal and external partnerships in order to expedite service delivery.
    • Schedule appointments, answer phones, and handle queries.
    • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
    • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
    • Maintain customer database with contact details and information.
    • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
    • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
    • Ensure customer complaints are effectively managed via relevant CRM system/s.
    • Maintain and further develop own personal knowledge base in order to remain current and relevant.
    • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
    • Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
    • Perform other duties as requested.

    Qualifications and Experience    
    Minimum Qualifications and Experience needed:

    • Matric
    • Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
    • Computer literate
    • Knowledge of dealership policies and procedures is essential.
    • Knowledge of competitive motor industry.
    • Basic mathematical ability (numeracy)
    • Knowledge of relevant operating systems would be an advantage.
    • Multilingual with languages generally spoken across the area and customer base is necessary.

    Skills and Personal Attributes    
    Minimum requirement:

    • Highly self-motivated, energetic and able to maintain a positive outlook.
    • Ethical
    • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
    • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
    • A team player
    • Reliable
    • Results driven and customer orientated

    Closing Date: 3rd, May 2022

    go to method of application »

    Sales Excutive: New Vehicles

    Position Overview    
    The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.

    Specific Role Responsibilities    
    Key Tasks:

    • Customer and sales management.
    • Develop the business to reach set sales targets for the month.
    • Drive specific strategies to retain and grow existing customer base.
    • Prospect for new customers and maintain existing customer relationships.
    • Sell vehicle features and benefits.
    • Handle customer questions and overcome objections.
    • Professionally handle the vehicle handover to the customer.
    • Manage customer expectations to ensure effective delivery of service.
    • Marketing and promotions
    • Attend regular sales meetings.
    • Attend all relevant OEM training courses, and any other developmental training opportunities allocated.

    Qualifications and Experience    
    Experience Required:

    • A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling NEW vehicles is highly desired.
    • A proven track record of meeting monthly targets.
    • Experience in cold calling to develop a client base.

    Qualifications Required:

    • Senior Certificate (Grade 12)

    Other Requirements:

    • Valid, unendorsed drivers license
    • Preference will be given to suitable prospects that speak the language commonly spoken in the area, i.e. Afrikaans.
    • Computer literate
    • Understanding of the compliance governing the retail industry would be an advantage.
    • Knowledge of dealership policies and procedures.
    • Knowledge of competitive motor industry.

    Skills and Personal Attributes    

    • Essential competencies (essential for meeting nearly all job objectives):
    • Communication skills in English AND AFRIKAANS (read, write & speak)
    • Interpersonal ability; working with people, relating to others and networking.
    • Selling skills
    • Customer orientation
    • Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
    • Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
    • Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms and technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
    • Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
    • Persuading and Influencing
    • Coping with pressure and setbacks; able to work productively in a pressurized environment.
    • Initiative and problem-solving abilities
    • Delivering results and meeting customer expectations.

    Personal Attributes:

    • Highly self-motivated and able to maintain a positive outlook.
    • Ethical
    • A curious, quick learner: 
    1. Need to acquire thorough knowledge of the vehicles they are selling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, taxes, fees etc.
    2. Eager to participate in ongoing training opportunities made available by the organisation and OEM for development purposes and/or to stay abreast of product or system changes.
    • Dedicated
    • Calm; able to keep emotions under control.
    • An adapter; someone who can adapt their interpersonal style to suit different people or situations.
    • A team player
    • Reliable
    • Results driven and orientated

    Closing Date: 4th, May 2022

    Method of Application

    Use the link(s) below to apply on company website.

     

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