Fresh Positions at Nedbank

Job Purpose

• To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business.
• Contribute to internal/external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
• Utilize resources by adhering to standards, policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Minimum Experience Level

• 8 years relevant experience of which 3-5 years experience is in a data management /business role

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Job Purpose

• To assist with the implementation of the business investment philosophy through data analysis, research and support functions, in line with Nedbank Group strategy.
• Location: KZN

Job Responsibilities

• Assess needs and provide solutions Interacting with internal and external clients.
• Provide feedback and make business presentations to stakeholders.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals. Compile; maintain and monitor economic; industry and other data series through research.
• Make investment recommendations by using quantitative and qualitative analysis Identify and interpret relevent information using logic to seek cause and effect relationships.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Evaluate performance of fund/investment through regular financial performance reviews.
• Develop software proficiency to deliver required outputs.
• Express ideas or facts clearly in written documentation so that the content is understood by the recipient.
• Develop sound product and industry knowledge and understanding the regulatory framework.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Studying towards Chartered Financial Analyst (CFA).

Minimum Experience Level

• 0-3 years experience in a financial or related industry

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Job Purpose

• To support Nedbank Insurance in creating relevant client communications and content engagement strategies across different client segments. To craft clear and engaging copy on complex projects, that guides and educates clients.  
• The role also involves developing compelling narratives based on behavioural science principles and insights to understand customer motivations, decision-making processes, and influences on purchasing behaviour in the insurance sector.

Job Responsibilities

Job Responsibilities

• Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
• Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
• Drive vision for product language and content across customer journeys
• Have strong analytical skills to interpret data and insights to inform content strategy and decision-making
• Ability to measure the effectiveness of content and make data-driven improvements
• Experience in interpreting client and user experience research and applying insights to improve content
• Proficiency in developing and executing content plans that drive brand awareness and customer engagement
• Define and document standards, patterns, principles and processes to establish a unified approach to communications
• Drive alignment on style, voice and tone across channels
• Collaborating with multi-discipline practitioners and project stakeholders

Behavioural Science

• Craft persuasive content that drives customer engagement and action, using proven behavioural science principles to nudge customers towards optimal choices
• Design and implement behavioural change campaigns that address common pain points and enhance customer experience with insurance products
• Apply knowledge of human behaviour to create clear, concise, and effective marketing materials, policy documents, and digital content that resonate with diverse customer segments
• Leverage big data and behavioural analytics to inform content strategies, enhance customer communication, and improve overall customer satisfaction.

Leadership and Mentorship

• Experience in leading and mentoring junior writers
• Ability to provide constructive feedback and foster a culture of continuous improvement.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in English, Copywriting, Communications or Journalism

Essential Certifications

Preferred Certifications

• Certification in UX Writing, Content Strategy, UX or Design
• Have a foundation in Behavioural Economics Principles

Minimum Experience Level

• 4 -7 years in copywriting experience preference from the insurance industry or Financial Services experience

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Job Purpose

• To maximize sustainable revenue streams through the origination and implementation of profitable specialised Project Finance, PPPs and Concession Backed debt, equity and quasi-equity financing transactions in various South African and selected rest of Africa jurisdictions and sectors.

Job Responsibilities

• Build strong working relationships with internal stakeholders by networking; fostering collaboration; regular communication and complying with the governance and controls.
• Build and maintain external stakeholder relationships by networking / conferencing; maintaining regular contact; ongoing communication; site visits and pitching ideas.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure compliance by sanctions checking and adhering to (FICA; Internal and Environmental) regulations; policies and procedures.
• Execute credit approval process by rating; pricing; analysing; application; constructive communication and consultation.
• Manage deal implementation by structuring; negotiating and attending to legal matters and Conditions precedent (CP).
• Ensure ongoing risk management by reviewing risk annually; assessing performance; undertakings; client visits and engaging with Transaction and Credit.
• Improve performance of team by providing on the job training; knowledge sharing and identifying suitable formal and informal training.
• Get involved in non-deal specific projects by providing expert advice and training; testing and implementing.
• Originate transactions by scanning the market; marketing and pitching ideas and networking.
• Execute transactions by structuring; analysing; negotiating; managing and pitching the deal.
• Manage costs and contribute to Business Unit cost efficiency by operating within the allocated budget.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field

Minimum Experience Level

• 8-12 years relevant sector / industry experience

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Job Purpose

• To develop, implement, monitor and promote the investment offering for Nedgroup Investments including the South African and Global Best of Breed range, in line with Nedbank Group strategy.

Job Responsibilities

• Conduct asset manager research and selection to ensure that we have the best fund managers overseeing a given mandate
• Use quantitative and qualitative analysis to make investment recommendations and strategic decisions
• Evaluate performance of fund/investment through regular review
• Investment portfolio analysis and understanding
• Conduct and compile industry, asset class, market and security research
• Identify and interpret relevant information using logic to seek cause and effect relationships
• Express ideas or facts clearly in written documentation so that the content is understood by the recipient
• Share knowledge and industry trends with team and stakeholders during formal and informal presentations or meetings
• Interact with internal and external clients to assess needs and provide solutions
• Provide feedback and presentations to stakeholders
• Develop and use collaborative relationships to facilitate the accomplishment of work goals
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop software proficiency to deliver required outputs
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (i.e. Responsible Investment Strategy)
• Develop sound product and industry knowledge
• Product development to provide the most appropriate range of products to clients
• Assess the impact of regulation on the business and implementing required changes
• Identify training courses and career progression for self through input and feedback from management and L&D team
• Ensure all personal development plan activities are completed within specified timeframe.

People Specification

• Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. The Nedgroup Investments Best of Breed™ philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients. These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Completed or working toward one of:
• Chartered Financial Analyst (CFA) / Masters of Business Administration (MBA) /M.Com (Finance specialisation).

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 2 years in a similar invironment.

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Job Purpose

• To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

• Adopt and execute according to the Nedbank nWoW Delivery Approach.
• Manage and deliver all innovation and business as usual initiatives/work requests for the entrusted delivery team.
• The deliverables must be delivered within the agreed scope, budget and timelines.
• Plan, direct and co-ordinate all delivery team activities in terms of strategic projects, small medium enhancements, and business as usual.
• Conform to the necessary PM disciplines and programme/project governance, considering GIA expectations in terms of scope, change, financial, risk and issue management.
• Monitor and report on delivery progress within Scrum Master Stand-up and other required project/operation meetings and SAFe ceremonies. 
• Preparing necessary reports and dashboards required.
• Run delivery team agile ceremonies such as Daily Stand-ups, Iteration Planning, Backlog Refinement/Grooming, Iteration Retrospect and Team Reviews/Demos.
• Ensure the team works on the right tasks at the right time, working closely with the team Technical Product Owner (TPO) and other Teams (for incoming delivery requests) to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team. 
• Ensure that all JIRA epics, stories, and other issue types are linked to ensure correct targeted recovery flow from a financial perspective.
• In conjunction with the team TPO, monitor the delivery team time capture and month end Tempo time approvals.
• Manage delivery team recovery targets for both innovation and business as usual.
• Work with the team TPO and prepare all necessities for quarterly PI Planning. 
• Play an active role in providing mentorship and coaching on agile best practices to the delivery team members.
• Ensure self and team improve on productivity and efficiency month on month.
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements.
• Ensure effective optimisation of systems, processes, and technology by doing root cause analysis and taking corrective action.
• Manage support and maintenance, application health and stability.
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models, and business plans.
• Deliver a world class service through others by ensuring a client centric culture through required interventions. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Maintain effective and productive relationships with vendors, mange vendor contracting, invoicing and payment processes for assets and teams under your management.
• Mitigate Project risks and issues by identifying possible risks, classifying them, planning mitigation, and raising it at the appropriate forums until resolution or acceptance.
• Ensure work delivery by effective planning of a programme of projects and related activities.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree: BSc. Computer Science, BComm. IS or Equivalent BTech or Technical Diploma

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 7 to 12 years’ experience in an IT environment (across IT disciplines) 
• Experience in SAFe Agile, Technical Governance, Product Management, Project Management, PI Planning, Release and Change Management, SDLC, Jira, Confluence, Microsoft Project
   

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Job Purpose

• To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch/ market.
• Manage all sales related leads efficiently and timeously .
• Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement:

• Ensure best rated (#1) in client service and satisfaction. 
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Entice clients to digital and  self-service and ensure digital adoption.
• Ensure that clients shift to self-service and digital channels.
• Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

• Ensure compliance to operational and legislative requirements.
• Achieve minimum performance on Risk & Compliance audits.
• Ensure all compliance on mandatory training is completed timeously.
• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
• Achieve effective BROTA compliance.
• Manage Frauds and Losses for Branch/ market.
• Ensure Banking Hall complies with OHASA standards.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained.
• Manage AML sustainability objectives.
• Achieved the required standards for monitoring assessments.
• Manage all Operations Housekeeping standards.

 Lead:

• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals.
• Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage and track staff performance and apply corrective action where applicable.
• Manage staff leave requirements.
• Manage staff on-boarding process for staff to become proficient.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

• Must have 1 - 2 years Sales and service banking experience

go to method of application »

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

go to method of application »

Job Purpose

• To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

Job Responsibilities

• Adopt and execute according to the Nedbank nWoW Delivery Approach.
• Manage and deliver all innovation and business as usual initiatives/work requests for the entrusted delivery team.
• The deliverables must be delivered within the agreed scope, budget and timelines.
• Plan, direct and co-ordinate all delivery team activities in terms of strategic projects, small medium enhancements, and business as usual.
• Conform to the necessary PM disciplines and programme/project governance, considering GIA expectations in terms of scope, change, financial, risk and issue management.
• Monitor and report on delivery progress within Scrum Master Stand-up and other required project/operation meetings and SAFe ceremonies. 
• Preparing necessary reports and dashboards required.
• Run delivery team agile ceremonies such as Daily Stand-ups, Iteration Planning, Backlog Refinement/Grooming, Iteration Retrospect and Team Reviews/Demos.
• Ensure the team works on the right tasks at the right time, working closely with the team Technical Product Owner (TPO) and other Teams (for incoming delivery requests) to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team. 
• Ensure that all JIRA epics, stories, and other issue types are linked to ensure correct targeted recovery flow from a financial perspective.
• In conjunction with the team TPO, monitor the delivery team time capture and month end Tempo time approvals.
• Manage delivery team recovery targets for both innovation and business as usual.
• Work with the team TPO and prepare all necessities for quarterly PI Planning. 
• Play an active role in providing mentorship and coaching on agile best practices to the delivery team members.
• Ensure self and team improve on productivity and efficiency month on month.
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements.
• Ensure effective optimisation of systems, processes, and technology by doing root cause analysis and taking corrective action.
• Manage support and maintenance, application health and stability.
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models, and business plans.
• Deliver a world class service through others by ensuring a client centric culture through required interventions. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Maintain effective and productive relationships with vendors, mange vendor contracting, invoicing and payment processes for assets and teams under your management.
• Mitigate Project risks and issues by identifying possible risks, classifying them, planning mitigation, and raising it at the appropriate forums until resolution or acceptance.
• Ensure work delivery by effective planning of a programme of projects and related activities

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Post-Matric degree in Information Technology or Business Management
• BSc. Computer Science, BComm. IS or Equivalent BTech or Technical Diploma

Minimum Experience Level

• 7 to 12 years’ experience in an IT environment (across IT disciplines) 
• Experience in SAFe Agile, Technical Governance, Product Management, Project Management, PI Planning, Release and Change Management, SDLC, Jira, Confluence, Microsoft Project

Type of Exposure

• Platforms: Unix, zOS, Cloud (Azure)
• Code languages: Cobal, Java, SQL, .Net
• Databases: DB2, SQL, PostGreSQL