Fresh Roles at ACDC Dynamics SA

Description

• ACDC Dynamics, is seeking a motivated and customer-focused Counter Salesman to join our team. This position is based at our retail store in Ballito and plays a crucial role in providing excellent service and support to our customers.

Key Responsibilities:

• Greet customers warmly and assist them in selecting products based on their needs.
• Demonstrate excellent product knowledge to inform customers and enhance sales opportunities.
• Take customer orders accurately and efficiently.
• Follow up diligently on orders to prevent delays and ensure customer satisfaction.
• Maintain a clean, organized, and attractive counter area.
• Ensure all customers leave the store satisfied with their purchases and overall experience.
• Assist customers promptly with inquiries, providing quotations, and resolving any issues.
• Treat all customers with respect, courtesy, and professionalism.
• Keep specials and promotional brochures up to date on the trade counter.
• Perform additional responsibilities as assigned by management to support operational needs.
• Manage back orders effectively, keeping customers informed and ensuring timely fulfillment.
• Provide accurate updates on stock availability and product information to customers.
• Regularly monitor and follow up on quotations provided to customers.

Requirements

Skills & Experience

• 2 – 4 years’ experience as Electrical counter sales
• Computer Literate
• Attention to detail
• Exceptional Customer Service

Requirements

• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 2 – 4 years’ experience

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PURPOSE OF THE ROLE:

• The Inventory Data Analyst plays a key role in optimizing operations by analyzing data, processes, and material flows to identify areas for improvement.
• This position is responsible for implementing changes, developing business cases, and ensuring long-term success through effective change management.
• Working closely with cross-functional teams, the role also focuses on standardizing best practices, fostering innovation, and leading sustainability initiatives.
• Develop and implement strategies to optimize the supply chain, including procurement, inventory management, and distribution, to ensure the timely delivery of electrical products and components to customers and production facilities.
• Coordinate transportation activities, including route planning, carrier selection, and freight management, to ensure cost-effective and timely delivery of goods.
• Negotiate contracts with transportation providers and monitor performance to meet service level agreements.
• Oversee warehouse operations, including receiving, storage, and order fulfillment, to maintain efficient inventory levels and minimize stockouts.
• Implement best practices for inventory management, such as ABC analysis and cycle counting, to optimize inventory turnover and reduce carrying costs.
• Develop and maintain inventory control procedures to ensure accuracy and traceability of inventory movements.
• Implement inventory optimization techniques, such as safety stock management and just-in-time inventory, to minimize excess inventory and improve cash flow.
• Ensure compliance with regulatory requirements and industry standards related to transportation, warehousing, staffing and product handling.
• Stay informed about changes in regulations and implement necessary measures to maintain compliance.
• Identify potential risks in the supply chain, such as transportation delays, supplier shortages, and quality issues, and develop contingency plans to mitigate risks and ensure continuity of operations.
• Monitor key performance indicators (KPIs) related to logistics operations, such as on-time delivery, fill rate, and inventory accuracy, and implement corrective actions as needed to improve performance.
• Prepare regular reports and presentations for management review.
• Collaborate with internal departments, such as procurement, production, sales, and customer service, to coordinate logistics activities and ensure alignment with overall business objectives.
• Communicate effectively with external stakeholders, including suppliers, customers, and transportation partners.

Requirements

• Bachelor's degree in Industrial Engineering or Supply Chain Management, logistics; advanced degree or professional certification preferred.
• Proven experience (typically 5-7 years) in logistics management, preferably in the electrical industry or a related sector.
• Strong understanding of logistics processes, including transportation, warehousing, and inventory management.
• Proficiency in logistics software and systems, such as transportation management systems (TMS) and warehouse management systems (WMS).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, negotiation, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
• Knowledge of regulatory requirements and industry standards related to logistics and transportation.
• Leadership experience, with the ability to inspire and motivate a team to achieve goals and objectives.

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Description

• We are seeking an experienced repairs technician who will be responsible for repairing and testing all our electrical products. Incumbent will assist with fault-finding on equipment and ensure repairs are completed within the specified timeframe ensuring excellent customer service.

Key Performance Arears

• Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
• Troubleshooting, repairing malfunctioning equipment: - Electronics, Inverters, UPS and AVR’s.
• Report writing skills.
• Handling customer technical enquiries.
• Troubleshooting and repairs on customer products
• Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
• Consistently perform in a manner that ensures deadlines are met for all repairs performed
• Stock control within the workshop using hand tools and measuring equipment, oscilloscopes, multimeter etc.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Ordering of electrical supplies and equipment
• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.

Requirements

Minimum Requirements

• Grade 12 / Matric.
• Trade Tested Electrician.
• Valid South African Wireman's License.
• 3–5 years' post-qualification electrical experience.
• Strong knowledge of electrical installations, fault finding, and safety compliance.
• Valid driver's licence (advantageous).

What we are looking for

• Proven experience repairing, installing, and maintaining home appliances.
• The ability to use various hand tools.
• The ability to stand for extended periods.
• The ability to lift heavy objects.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.