Fresh Roles at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.

What you will love doing in this role

Sales Support & Showroom Productivity

• Support the Showroom Manager in driving sales performance and showroom productivity.
• Ensure daily sales activities are executed in line with targets and promotional priorities.
• Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
• Assist in the execution of promotions, campaigns, and product changes as instructed.

Operational Execution & Internal Controls

• Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
• Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
• Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
• Support the implementation and tracking of corrective action plans.

Stock Management

• Support efficient stock control to ensure the right stock is available at the right time.
• Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
• Conduct and support cycle counts, stock counts, and stocktakes as required.
• Monitor and report stock variances, damages, and risks timeously.
• Ensure stockrooms are organised, clearly labelled, and maintained to company standards.

Cash Handling & Risk Control

• Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
• Assist with monitoring cash flow between POS, safes, and banking processes.
• Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
• Support actions to reduce cash exposure and mitigate security risks.

People Supervision & Training Support

• Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
• Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
• Reinforce training on internal controls, operational standards, and risk awareness.
• Provide guidance and on-the-job coaching to improve efficiency and compliance.

Reporting & Administration

• Compile and submit accurate operational, stock, and compliance reports as required.
• Maintain accurate records and documentation to support audits and governance reviews.
• Escalate operational issues, risks, or trends timeously to the Showroom Manager.

Health, Safety & Compliance

• Ensure compliance with health and safety regulations and company standards.
• Conduct routine checks to identify hazards or risks and escalate appropriately.
• Promote a safe, compliant, and disciplined working environment.

What you’ll need to do this role

• Minimum of 5 years’ experience in a retail environment.
• Minimum of 3 years in retail administration or operations.
• Grade 12 / Matric / NQF Level 4 (minimum requirement).
• Strong understanding of stock, cash handling, and internal control processes.
• Strong computer literacy and ability to work on retail and reporting systems.

What we will love about you

• Strong attention to detail with a compliance-focused mindset.
• Organized, disciplined, and process driven.
• Confident communicator with the ability to escalate issues appropriately.
• Ability to work independently while supporting a broader team.
• Resilient, adaptable, and able to operate in a fast-paced retail environment.
• Clear credit and criminal record.

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Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
• The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

What you will love doing in this role

Sales Execution & Conversion

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
• Achieve individual sales targets, conversion rates, and productivity expectations.
• Support acquisition activities, including account openings and order processing.

Customer Experience

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Administration & Order Processing

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

• Work collaboratively with team members to achieve showroom targets.
• Support promotions, campaigns, and activations as instructed.
• Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

What you’ll need to do this role

• Grade 12 / Matric (minimum requirement).
• Minimum 1 years’ retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

What we will love about you

• Customer-focused with a strong service mindset.
• Persuasive, confident, and professional communicator.
• Detail-oriented with a focus on accuracy and quality.
• Resilient, adaptable, and able to work in a fast-paced environment.

Closing Date 22 May 2026