Fresh Vacancies at IQbusiness

Job Description

• A vacancy exists in the Managed Services environment for a Tier 2 IT engineer reporting to the Field operations manager.
• Functions will include first-line user support, general IT support, network support, software support, application support as well as running the day-to-day activities within the portfolio including vendor management and the bridge between the onsite Desktop Engineer and the Infrastructure Engineer.

Responsibilities

• Provide client end user and management support.
• Problem-Solving - To listen to and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routines
• User Satisfaction - To ensure that the user is satisfied with the service provision
• First time repair to the identified problems to meet average contractual SLA requirements
• Call Updating - To ensure that all calls are updated with meaningful comments and correct asset details
• Look after the day-to-day operations with the client portfolio.
• Support and understand client data backup, application, Mimecast, M365 and software environment and the infrastructure environment.
• Coordinate communication between support teams, business units, and vendors to align service expectations.
• Manage vendors within the client portfolio.
• Report on managed network performance and implementation of tools to measure and improve customer service.
• Maintain service management best practices in line with ITIL principles.
• Maintain compliance with relevant laws, regulations, and industry standards.
• Enforce IT security policies, including password management and access control.
• Identify, report, and assist in resolving security incidents or vulnerabilities.

Collaboration

• Work closely with internal IT teams and external vendors to resolve complex technical issues.
• Participate in team meetings and contribute to continuous improvement initiatives.

Customer Service

• Provide professional, friendly, and efficient technical support to end-users.
• Communicate clearly and proactively with users regarding incident status and resolution progress.       

Requirements

Capabilities

• Excellent customer facing and communication skills.
• Ability to complete documentation and paperwork accurately and in a timely manner.
• Basic networking implementation and fault-finding skills.
• Highly organized, deadline-driven, and able to prioritize tasks in a fast-paced environment.
• Excellent analytical and problem-solving abilities.
• Confident decision-maker with a proactive and solution-oriented mindset.
• Able to remain calm and focused under pressure.
• Managing and remediating Vulnerabilities in the Customer environment.
• Managing and updating Patching in the environment.
• Proactive monitoring of the environment with the tools available.
• Adhering to the ITGC and ISO controls and processers
• Ability to review the environment and provide the customer best advise to keep the environment stabile and up to date.
• Demonstrated desire to develop new skills and knowledge in support of new technology.

Experience

• Minimum 2 years of experience in an IT Technical Support role, preferably within an ITIL-aligned environment.
• Technical experience in installations and maintenance on all IT related products and services.
• Demonstrated desire to develop new skills and knowledge in support of new technology

Qualifications

• Matric (or equivalent secondary qualification).
• IT-related certification (e.g., CompTIA, Microsoft, or similar)
• Microsoft Certification

Closing Date 23 October 2026

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Job Description

• iqbusiness is seeking to employ a Technical Product Manager on a 12-month contract to collaborate with an international partner from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).
• We are looking for a Technical Product Manager to join our digital product team to help support, influence and drive the vision. In this role, you will ensure our web experiences are managed as evolving products rather than isolated projects. At the intersection of customer needs, business objectives, user experience, and technology, you will decide what to build, why it matters, how it creates value, and how we measure success.   
• You will take responsibility of the digital experience from discovery through delivery, adoption, and optimisation. Working closely with Engineering, UX/UI, QA, Analytics, Marketing, Content, and business stakeholders, you will operate in a fast-moving environment balancing short-term business needs with longer-term platform priorities.
• The ideal candidate can shape ambiguous briefs into clear requirements, make transparent prioritisation decisions, and foster alignment across multidisciplinary teams.

Key Responsibilities:

Product Strategy & Roadmap:

• Support, influence and drive the product vision and roadmap for customer-facing digital experiences
• Translate organisational strategy, customer needs, and commercial objectives into clear product priorities
• Identify opportunities to improve customer journeys, conversion, engagement, retention, and the overall digital experience
• Balance short-term business needs with longer-term platform and technical priorities
• Reassess priorities continuously using customer feedback, analytics, technical constraints, and business value

Product Discovery & Journey Ownership:

• Identify and define customer and business problems before solutions are committed to development
• Partner with UX, research, analytics, and stakeholders to validate opportunities, define hypotheses, and establish success criteria
• Own and continuously improve key customer journeys across the website and related digital touchpoints
• Identify journey friction, advocate for customer needs, and support experimentation, usability testing, and A/B testing

Technical Product Management & Backlog:

• Work closely with engineering teams to translate product requirements into technically feasible solutions
• Understand platform architecture, integrations, APIs, CMS capabilities, data flows, and technical dependencies to guide product decisions
• Weigh trade-offs between speed, scalability, maintainability, performance, and customer experience, while balancing feature development with technical debt
• Ensure accessibility, performance, security, scalability, and reliability are embedded throughout product development
• Own and maintain the product backlog, defining clear user stories, acceptance criteria, and expected outcomes

Delivery, Optimisation & Stakeholder Management:

• Work collaboratively with Engineering, QA, and UX/UI to support iterative and incremental delivery
• Define measurable success criteria and KPIs, using analytics and customer feedback post-release to drive continuous optimisation
• Act as the primary product representative, translating technical considerations into clear business implications
• Challenge solution-led requests where underlying customer or business problems are not sufficiently defined
• Communicate roadmap decisions, progress, risks, and product outcomes transparently to senior stakeholders

Minimum Requirements:

• Bachelor’s Degree in Computer Science, Engineering, or a related field (nice-to-have)
• 5+ years (or equivalent demonstrated experience) managing digital products, websites, platforms, or customer-facing technology
• Demonstrated experience working closely with software engineers, UX/UI designers, and QA teams in an Agile environment
• Proven track record of defining product visions, managing product backlogs, and prioritising roadmaps
• Solid grasp of modern web product development, customer journey design, and software delivery practices
• Experience leveraging analytics, behavioural data, and experimentation to inform product decisions
• Experience with B2C digital products or high-traffic customer-facing websites (advantageous)
• Experience in E-commerce, education, subscription services, marketplaces, or transactional digital experiences (advantageous)
• Conversion rate optimisation (CRO) and customer journey mapping experience (advantageous)
• Strong delivery and project management capability is required, with the ability to plan and drive initiatives from discovery through execution, manage timelines, dependencies, risks and stakeholders, and ensure work progresses to successful completion.

Skills Required:

• Driven by measurable outcomes (conversion, engagement, adoption) rather than project completion output
• Able to translate complex user and business needs into actionable, data-informed product decisions
• Sufficient technical depth to engage with engineers on platform architecture, data flows, and technical trade-offs
• Capable of managing competing stakeholder interests transparently using customer value and effort frameworks
• Strong partner to engineering, design, and business functions; unblocks teams and removes ambiguity
• Able to translate technical constraints into business risks and present design/product rationale to non-technical audiences
• Comfortable navigating ambiguity, continuously re-evaluating priorities, and advocating for product health
• Delivery and project management skills are essential for this role. The successful candidate must be able to structure and drive initiatives end-to-end, managing timelines, dependencies, risks, stakeholders and cross-functional delivery alongside their product management responsibilities.

Closing Date 30 November 2026