Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.
Job Description
- Business Support: Assist team members with preparation, proposals and execution of opportunities in the respective product area. Conduct analysis on the specific product area to provide insight to team members | Compliance and Risk Management: Fulfil all activities in adherence to relevant control processes and quality standards | Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures | : | : | : | : | :
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.
Job Description
- Business Support: Assist team members with preparation, proposals and execution of opportunities in the respective product area. Conduct analysis on the specific product area to provide insight to team members | Compliance and Risk Management: Fulfil all activities in adherence to relevant control processes and quality standards | Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures | : | : | : | : | :
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Identify, develop, and apply specialist strategic IT knowledge and guidance to large business and functional teams through contextualising and translating the enterprise strategy of the bank, ensuring it filters down to IT. Through analysing compelling, evocative questions, to identify needs, capabilities, and suitable systems focused on profitability, sustainability, and business value ensuring that the IT strategic needs are delivered
Job Description
Strategy Formulation and Execution
- Guide and support the implementation of reporting tools that enable a higher quality of management decision making.
- Provide expert advice and support in terms of operating model, strategy and value chain formulation and alignment.
- Provide expert advice in the identification of practises/technologies which could provide a competitive advantage to the organisation.
- Contribute to the development of the strategy for the business line by providing a view of the profitability of business units through analysis and performance forecasts.
- Accountable for enabling information technology management to achieve the desired optimised state by enabling strategic initiatives that drive the functional strategy.
Customer Primacy
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expert advice and support with the integration of service excellence culture, which enables exceptional service to customers that meet or exceed customer needs and expectations.
- Provide expertise, advice, and support with the formulation of integrated frameworks to ensure exceptional customer service.
Sustainable Growth
- Formulate and develop a multi-function operating framework that positively contributes to the achievement of sustainable growth.
Client-Driven Innovation and Change
- Drive change management activities across a single value chain to ensure optimal adoption for change.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure on-boarding of target audiences.
- Scan the external environment, investigate alternative operating plans or models, and offer innovative advice to deliver a competitive advantage.
Leading Talent
- Provide expertise and advice to minimise resistance to change and ensure on-boarding of target audiences.
- Provide expertise, advice and support in the development and implementation of human capability and accountability frameworks across functions in support of people management strategies achievement.
Operational Effectiveness
- Identify problems in the functional area and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice and support in the development of operational and profitability models.
- Facilitate the adoption of an agile way of working and be able to react fast and bring meaningful solutions to developments within the business line.
- Provide expertise and advice in the implementation and monitoring of controls, governance, and compliance protocols.
- Develop, identify and provide strategic IT specialist knowledge to processes and systems, these include IT systems, reporting and analytics.
- Accountable for enabling information technology management to achieve the desired optimised state by enabling strategic initiatives that drive the functional strategy, business architecture and shared service capabilities.
- Embed the business operating model by aligning and integrating business architectures i.e., process, technology, information and people.
- Leverage architecture as a vehicle for strategic execution.
- Provide data and emerging technology leadership, e.g. generative Artificial Intelligence, direction and innovation to the Absa Technology function aligned to the business strategy.
- Advise the business line on the business performance of all IT strategic goals against the strategic objectives and financials. Facilitate the discussions on the way forward.
- Assess the overall IT requirements and performance versus strategic ambition.
Digital Adoption
- Deliberately identify opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness
- Drive technology enablement focusing on streamlining internal operations through the implementation of digital platforms and solutions.
Good Governance Risk and Compliance
- Define and consolidate the risk profile for the business unit, manage critical risks and ensure resolution feedback to all relevant stakeholders.
- Enable the development and implementation of integrated corporate governance and compliance frameworks in areas of functional specialisation.
- Provide oversight of the management of operational risks across organisational functional areas including oversight on the resolution of risk events.
Data Monetisation
- Oversee the explicit use of data and its inherent value to explore opportunities that plan and guide all decisions for execution.
Minimum Requirements
- 5 - 12 years’ experience in a specific capability of importance to the bank, including a track record of 3 years in a senior information technology position.
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advice and support in the development and implementation of quantitative analytics, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.
Job Description
Accountability: Model development
- Develop IFRS9 and/or Regulatory Capital models in-house through sound methodologies and statistical analysis.
- Enhancing / refreshing existing models already in place.
- Proficiency in SAS coding is essential.
- Updating models to reflect latest forecasted macro-economic factors; and communicating this impact.
- Testing that model build data is of sufficient quality and completing statistical data analysis to ensure this.
- Producing detailed model build documentation.
- Assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and with testing (comparing implementation results with documented model) to ensure the model is implemented correctly
- Develop theoretical understanding and practical application of models.
- Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to Independent Review questions and reworking the model build to resolve issues raised.
- Provide detail around the appropriateness of models.
- Perform and report impact analysis, including that of model updates.
- Work in a manner that allows models to easily be revisited or handed over.
Accountability: Stakeholder management
- Actively engage stakeholders (model users, validation team, monitoring team, regulators) to be fully engaged in process and delivery through email discussions, group meetings and one-on-one discussions.
- Present impacts of model updates / model refreshes.
- Generate appropriate challenge on model builds from around the cluster by discussing model build detail and ideas.
- Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.
- Explaining methodologies and data feeds to stakeholders when needed.
- Develop and maintain relationships with relevant business units by understanding the business units' requirements and obtaining feedback.
- Interact with Credit teams when details of their operational processes is required to understand the data / incorporate into the model methodology.
Accountability: Consultancy
- Share insights on the models for which you are responsible for. E.g., on the data used to build the model, drivers of the model, methodology, etc.
- Perform analysis on models to understand impacts, changes, etc.
Accountability: Governance and Adherence
- Familiarise yourself with Absa’s internal Model Risk Governance requirements and relevant Standards.
- Familiarise yourself with the regulations which govern model methodologies.
- Ensure that work which is performed adheres to the above.
Qualifications
- Statistics/Mathematics or similar. · Bachelor Honours Degree: Actuarial Science, or · Bachelor Honours Degree: Applied Mathematics, or · Bachelor Honours Degree: BMI – Business Management and Informatics, or · Bachelor Honours Degree: Mathematics, or · Bachelor Honours Degree: Statistics
- SAS programming proficiency
- Years of experience: 1 - 5 years
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
- People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
- Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
- Absa CIB Corporate Technology is looking for skilled, senior developers and architects to join the Absa Access Platforms team based in Cape Town.
- Absa Access is a Pan-African, single sign-on platform that gives clients standardised, secure, and near real-time access to their business portfolios and the banking services. This enables them to make informed decisions to drive the growth of their businesses, managing their finances with the speed and intelligence that the platform provides.
- You will work on the award winning Absa Access Online platform, comprising of a core framework that offers services and an extensible application environment. The platform is underpinned primarily by .Net Core micro-services and open source technologies, deployed via Kubernetes, into a cloud-hosted environment.
- We are currently in a significant phase of improvement and looking for strong, passionate software experts to join our team and make a real impact.
- Our team builds primarily in .Net Core, on AWS, and with Agile approaches – our software needs to be fast, scalable, secure, and reliable. We want creative developers with this mindset to bring their experience and skills to this critical space within Absa!
- Competencies – What are the specific key competencies required?
- Minimum 10 years development experience.
- Strong C# .Net Core experience and understanding, both practical and theoretical.
- Extensive practical experience of microservice architectures and containerization technologies such as Docker, Kubernetes, Rancher, ECS, EKS, etc.
- Experience with various database paradigms, particularly relational. (PostgreSQL and MongoDB experience advantageous). Must have experience in and knowledge of appropriate data model design concepts.
- Practical experience and knowledge of Cloud computing (current experience with AWS highly advantageous).
- Proven track record of building for performance, scalability, resilience, and security is critical. Must be able to demonstrate proficiency (practice and theory) in all these concepts.
- A pragmatic understanding and real-world experience of OOP, SOLID, and Clean Code principles, as well as modern architectural patterns (including CQRS+ES).
- Strong analytical and creative problem-solving skills, with excellent attention to detail.
- Proven track record of being able to rapidly adapt to, and lead the way in, new technologies and patterns.
- Passion for producing pragmatic software of the highest quality, in an extremely complex environment.
- Excellent communication skills, both written and verbal, for all audiences.
- Critical: willingness to teach, and be taught.
Advantageous:
- Experience with Azure DevOps and Pipelines, Terraform / CloudFormation, Helm, AWS CodeDeploy / CodePipeline etc.
- DevOps / DevSecOps, SRE concepts & exposure
- Experience in caching technologies (e.g. Elasticache, Redis), as well as queuing and/or event streaming tools (e.g. Kafka)
- Experience in Angular, TypeScript, JavaScript
- Practical experience in various testing approaches and paradigms
- Experience in Banking and FinTech industries very beneficial.
- Outputs – What are the key performance areas and daily responsibilities?
- Design, Build, and Run software systems according to Absa and industry best practices, across multiple projects, with a deep-seated focus on world-class performance, scalability, resilience, and security.
- Document and present system and architectural designs to both technical and non-technical audiences, and engage in robust discussions on unfamiliar designs & technologies.
- Analyse, diagnose and resolve errors related to their applications, often in high pressure situations.
- Perform root cause analyses when required.
- Proactively participate in the growth and Continuous Improvement of your team, through self-learning, team code reviews, mentoring juniors, and so on.
- Keep abreast of technical and industry developments.
- Work closely with and support our product stakeholders (which includes other Absa development teams as well as Absa’s clients and partners) to promote and educate, and thereby further the success of the Absa Access Platform.
Education
- Bachelor's Degree: Information Technology
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Job Summary
- CIB Corporate Technology is looking for a Technical Developer to produce, test, document and review source code against CIB Salesforce standards. Support Salesforce in CIB Technology by means of Salesforce development and configuration, .NET development with the focus on enhancing and delivering quality end user experiences for internal and external users of the system.
- Work with the Business team on Architectural Designs to manage their business requirements, design and specify requirements for the Salesforce Platform. Management of team to develop and support architecture design, deployments, code reviews and mentoring of team members as well as level 2 Support on Incidents
Job Description
- CIB Corporate Technology uses the Salesforce Platform to manage essential operations and client interaction, feedback and onboarding across many diverse business areas:
- Coverage Banking, Product houses and Markets businesses, Legal for integration to the iManage Legal case management system.
- Compliance, The Client Service Centres, Credit, Marketing Cloud, Cash collections, Digital Partnerships etc.
- A dedicated Salesforce team of Full-stack Developers, Data Engineers and Configuration Specialists work to support the entire CIB business. Developing custom functionality on top of the existing SF platform and configure Salesforce to meet challenging and diverse business needs. Opportunities exist for ambitious technologists with almost any interest - from Architecture, Integration specialisation, or Full-stack Development to grow and enhance those skills within the CIB arena. The team embodies a culture of learning, empowerment, flexibility, recognition, work-life harmony and diversity & inclusion.
Skills and Experience required:
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
- 8 years Information Technology experience
- 5 + years hands on software development experience with a focus on .Net
- Salesforce experience beneficial, strong focus on an experienced .Net Software Developer with broad technical experience
- Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
- Some understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
- Automated testing, building and designing
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Experience in specific coding / scripting languages - .Net
- Experience / understanding with appropriate unit testing framework(s)
- Affinity for debugging and problem-solving
- Technical and People Leadership, experience managing a team of engineers
Advantageous Salesforce certifications:
- Salesforce 501 and 502 qualifications
- Salesforce Cloud, Marketing Cloud and Data Cloud experience essential
- Salesforce DX
Key Accountabilities:
- Design and Architecture on new projects
- Team code reviews
- Code and test software and applications in keeping with given design and specifications
- Automated testing embedment
- Use the detailed program design received from the team lead to develop programs that accommodate automated output
- Implement changes in line with defined standards
- Adhere to Salesforce default functionality and apply
- Deployment of software via CI/CD or manual approved processes
- Engagement with end users to understand requirements, train on new functionality, assist testing process, document all changes made to the PRD environment
- Utilise Agile Methodology and deliver on user stories as specified in the sprints allocated
- Technical scheduled maintenance required from all team members, clean data, clean processes, optimise the engineering side of the application
- Obtain relevant Salesforce qualifications in order to optimally perform
- Highlight processes that needs to be optimised
- Team participation in building Salesforce
- Contribute to all phases of the development lifecycle
- Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
- Produce well-organised and documented source code for technical solutions
- Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets
- Work with integrated teams and other developers to improve and evolve technical products and services
- Study & apply Group Architecture & Infrastructure guidelines to all development work
- Support reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc
- Update, create and appropriately store application documentation & technical specifications
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Team management, collaboration and mentoring
Education
- Bachelor's Degree: Information Technology (Required)
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Job Summary
- The purpose of the role is to manage the development and continuous enhancement of Business Bank models for large, medium and SME corporate lending by playing a leading role in the entire credit risk model build, implementation and governance lifecycle. Act as a Senior technical advisor to junior quantitative analysts and Model Development analysts across wider Model Risk and Development team
Job Description
- Join a diverse team of dynamic model developers. We are looking for experienced Model Development Managers with a background as quantitative analysts developing PD, LGD and EAD models for Regulatory Capital and Impairments (IFRS9) models in a banking or consulting environment.
- We will expect you to take ownership of the full end-to-end model development lifecycle (development, implementation and governance) to meet relevant business as usual and project timelines.
- You will be involved in model developments and your role will, to some degree, include mentoring, performance management, talent management and succession planning
- You will be accountable for ensuring that all activities and duties are carried out in full compliance with regulatory requirements, risk management frameworks and internal policies and standards and understand and manage risks and risk events (incidents) relevant to the process.
- You will also play an active role in providing directional expertise to enhance model building skills across the team, including transferring knowledge and experience to junior team members and peers, and keep up with industry trends to ensure increased capacity to build models.
- Your ability to effectively manage stakeholders across different functions is key.
Key Accountabilities:
Stakeholder Management
- Actively engage stakeholders (model users, validation team, and monitoring team, regulators) to be fully engaged in process and delivery.
- Generate appropriate challenge on model builds from around the cluster by discussing model build detail and ideas.
- Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.
- Explaining methodologies and data feeds to Internal Audit, External Audit, SARB and their representatives.
- Develop and maintain relationships with relevant business units by understanding the business units' requirements and obtaining feedback.
- Contribute to the development of a high-performance culture
- Participate in planning, resource allocation, training and team-building functions
Expert Advisory
- Stay abreast of industry trends and role players and ensure that the function is well positioned to provide competitive and industry leading services.
- Scan the external market to understand future challenges and ensure that the function is positioned to deal with multiple and often contradicting scenarios across Absa.
- Expert technical adviser to junior quant and modellers across wider team across the following model/methodology disciplines: Model Risk; AIRB (PD, LGD, EAD) and Impairment (IFRS9)
- Provide directional expertise to enhance model building skills within the team, ensuring increased capacity to build models, by transferring knowledge and experience gained.
Model Development
- Develop theoretical understanding and practical application of model development methodology through model building and application experience.
- Develop models in-house by ensuring model build data are of sufficient quality, completing statistical data analysis and producing detailed model build documentation while conforming to the governance structures.
- Ensure successful implementation of models by assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and helping out with testing (comparing implementation results with prototype results) to ensure the model is implemented correctly
- Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to Independent Review/Validation questions and reworking the model build to include issues raised.
- Provide and detail appropriateness, perform and report impact analysis and recommend the use of both internal existing corporate models as well as external industry standard models available.
- Ensure model compliance with Group governance standards by following and adhering to standards
- Communicate results and recommendations from analysis and modelling undertaken to other areas of Risk by tailoring the interpretation to the audience and using appropriate presentation technology and templates
- Enhance model usage through strategy and policy recommendations to the Credit Risk team.
Governance and Compliance
- Provide general consultancy for credit risk matters within the cluster, including validation and challenge models
- Ensure best practice modelling techniques are in place by liaising with other business units and consulting as required
People Management
- Ensure that Absa values are instilled with the function and through demonstrating leadership by example.
- Ensure the development of a high-performing function through embedding formal Performance Management and informal coaching.
- Ensure that all poor performance is addressed and that recognition is appropriately managed
Competencies:
- Formulating strategies and concepts
- Leading and supervising
- Planning and organising
- Creating and innovating
- Analysing
- Learning and researching
- Applying expertise and technology
- Presenting and communicating information
- Coding
Education and Experience Required
- Post Graduate degree in Statistics/Mathematics/Engineering or similar.
- Minimum of 6 years’ experience in statistical model development or validation in a PD, LGD, EAD model development environment with process and people management experience preferred.
- Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
General
- The appointment will be made in line with the Divisional Employment Equity strategy.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management.
- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- Utilise technology and applied learning in a virtual Omni-channel environment, providing superior and seamless customer experience in an efficient and cost-effective manner, by performing banking duties and overseeing the financial activities for Private Wealth clients.
Job Description
Accountability: To build customer relationships in the preferred market segments:
- To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie actioning leads from the Existing Client Management team) to ensure that our clients experience the full spectrum of our value proposition.
- To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
- To respond and execute on immediate client requests, ensuring you fully understand your clients’ needs.
- To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
- Ensure retention of clients by applying appropriate remedial actions where appropriate.
- Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
- To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.
Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.
- Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
- To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
- To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
- Drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.
Accountability: Protecting our assets through appropriate levels of risk and credit Assessment
- Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
- Coordinate and drive outstanding client reviews and ensure timeous finalisation.
- Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
- Takes ownership of clients risk management through consistent application of the bank’s regulatory and compliance framework.
Accountability: Colleague and Personal Development
- To act as backup for other Virtual Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
- Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
- Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
- Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
- Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
- Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.
Education
- Bachelor's Degree: Business, Commerce and Management Studies
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Job Summary
- Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
- Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Design & or contribute to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
- Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
- Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
- Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
- Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
- Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
- Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Set & Cascade solution direction across technology delivery teams
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
- Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
- Apply the organization risk & governance frameworks
- Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.
Job Description
QA Engineering
- Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
- Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
- Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
- Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
- Develop and execute automated test scripts using various technologies
- Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
- Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
- Align testing frameworks and scripts to User Stories
- Apply predictive and critical thinking in defining testing parameters (positive & negative)
- Execute automated test suites and Analyze test results.
- Develop custom Quality Assurance Metrics and reporting solutions.
- Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
- Create, coordinate, and execute manual application test cases and test plans
- Review functional specs and user stories to design test cases/scripts and test plans.
- Create and analyze test data.
- Collaboratively work with developers to implement test hooks for automation.
- Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
- Set product delivery goals and achieve scheduled deadlines.
- Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
- Research, self-develop & source new automation testing tools & techniques
DevOps
- Follow engineering best practices and provide technical mentorship to other team members
- Build product engineer capability in automation testing technologies & general automation testing awareness
- Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
- Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
- Shift team from testing features to supporting & being accountable for full product delivery
People
- Develop others capability in developing and executing automated test scripts using various technologies
- Mentor & guide interns & junior automation engineers throughout their development journeys
- Quality assure the automation testing & manual testing deliverables of the broader technical teams
- Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
- Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
Risk & Governance
- Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
- Align all testing frameworks and scripts to Group Architecture and Security guidelines
- Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
- Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
- Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Opportunity to support and add value to the efforts of the Sustainable Finance team within Absa Corporate and Investment Banking Division. The candidate would ideally have a passion towards transitioning the bank, its clients and the broader economy towards a more sustainable future. The role requires very broad and diverse stakeholder engagement, adaptability, curiosity and ability to thrive under pressure. The role requires an independently minded person able to seek out solutions (from inside or outside the Group) to simple and complex issues faced by the team and to embrace the value of stewardship and be passionate about improving whatever they can within the growing team. Ideal candidate will have a BSc Hons degree in Environmental Science (or similar) coupled with a minimum of 3 years working experience in environmental/sustainability consulting or alternatively a recent CA from Big 4 audit environment with extensive exposure to sustainability audits during articles.
Job Description
Research and Analysis
- Assist with research and analysis regarding the current and future trends on sustainable finance , both locally and globally
- Build subject matter expertise on sustainable offerings regarding financial products and processes
- Report back on research initiatives to broader stakeholder network (internal or external)
Stakeholder Engagement
- Build rapport with wide stakeholder across Absa Group and Absa CIB
- Provide secondary point of contact for relevant external parties (clients, colleagues)
- Keep abreast of stakeholder developments and build towards area of expertise
Support on various initiatives
- Provide support regarding any pre-deal research and analysis required in order to facilitate origination/business development process.
- Provide support on data collation, reporting and analysis
- Provide support on deal execution
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advice and support on data analyst delivery, methods and techniques; enabling the construction, maintenance and expansion of data analysis. Apply data mining techniques, statistical analysis, and building high quality machine learning models integrated with our business decisions e.g., products, sales and customer experience delivery. The role will be a senior agile collaborator within a team of specialist data scientists to help Absa discover the insights hidden in its vast amounts of data, and help enable smarter decisions to deliver better products and services. The senior data scientist will be expected to take on the most complex projects and also provide technical mentoring and coaching for other team members.
Job Description
Key accountabilities
- Solve key challenges with data linkage and digitization by exploring opportunities in disruptive new technology to grow a data-centric culture.
- Building both predictive and prescriptive machine learning models that will assist with increasing strategic and competitive advantage. All solutions must meet minimum criteria in terms of commercial uplift or increases in efficiencies.
- Partner with internal as well as third party providers of data to expand available datasets
- Provide mentoring to junior team members, through planned interventions as well as by providing guidance on the job by partnering with junior team members
- Ensure that all applicable data risk management standards and policies are adhered too, and also play an active role in the creation, implementation, and maintenance of robust model governance to ensure uniformity and scale of all data models produced.
- Partner with business to solve challenges through data science and also actively partake in the creation of a data science community in the broader organisation by sharing knowledge and skills.
Requirements:
- Degree in Computer Science, Statistics, Applied Mathematics, or related field.
- Proven experience as a Data Scientist or similar role, with at least 3 years in a senior position.
- Solid understanding of machine learning techniques and algorithms, such as regression, classification, clustering, and deep learning.
- Proficiency in programming languages such as Python, R, or Scala; experience with SQL and NoSQL databases.
- Strong analytical and problem-solving skills, with the ability to translate business questions into analytical problems and solutions.
- Excellent communication and presentation skills, with the ability to effectively interact with cross-functional teams and stakeholders.
- Experience with cloud platforms (AWS, Azure, Google Cloud) and big data technologies (Hadoop) is a plus.
Education
- Bachelor`s Degrees and Advanced Diplomas: Statistics, Bachelor Honours Degree: Physical, Mathematical, Computer and Life Sciences
Method of Application
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