Hot Jobs at Absa Group Limited (Absa)

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist forensic expertise.

Job Description

• Investigations: Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits
• Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee
• Relations to ensure that appropriate and successful sanctions are handed down. Attend disciplinary / CCMA hearings when required.
• Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions. |
• Risk Identification and Fraud Prevention: Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy
• Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting,
• Ombudsman queries and engaging with Group Legal Services etc. Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective
• Business Units to the identified staff. Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. |
• Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives. |
• Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry.
• Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc. | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

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Job Summary

• To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

Accountability: Operations Management (65%)

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability:   Change management (10%)

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)

Accountability:  Risk and Control (15%)

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability:  Stakeholder Management (10%)

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

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Job Summary

• The Forensics Operations Specialist is responsible for supporting and executing end-to-end fraud, cyber and physical investigations, while managing administrative and operational tasks to ensure the effective and efficient functioning of the Insider Trust Team. The role includes evidence gathering, conducting investigations, data analysis and preparing case reports for stakeholders, providing actionable insights and recommendations. This position collaborates with internal teams and external stakeholders to identify and mitigate risks.

Job Description

Investigation & Risk Mitigation

• Conduct end-to-end investigations into fraud, cyber and physical investigations, ensuring compliance with investigative methodologies and internal procedures.
• Analyze and evaluate evidence to support case conclusions, ensuring adherence to regulatory reporting requirements (e.g., PRECCA, FICA, and ABAC).
• Provide investigation findings, recommendations, and risk mitigation strategies to business units and stakeholders, supporting financial recovery, disciplinary, and criminal proceedings.
• Escalate risks and trends identified during investigations to relevant business units for proactive remediation.

Case Management & Administration

• Register and manage case records on the Forensics Case Management System for investigations.
• Monitor, prioritize, and update investigation tasks, ensuring accurate, complete, and timeous case registration and record-keeping.
• Refer proactive investigation leads to relevant internal teams and maintain oversight to ensure timely feedback.
• Compile comprehensive case reports, including investigation findings, impact assessments, and process improvement recommendations.

Operational Compliance & Reporting

• Adhere to internal policies, regulatory mandates, and compliance frameworks, such as operational risk, financial crime reporting, and data privacy regulations.
• Ensure timely reporting and submission of investigation outcomes, insights, and executive summaries for high-impact cases to senior management and EXCO.
• Support reporting and engagement with regulatory and law enforcement bodies, such as the SAPS, and industry forums (e.g., SABRIC and SAFPS).

Stakeholder Engagement & Relationship Management

• Build and maintain collaborative relationships with internal business units, risk, and fraud departments, as well as external entities like law enforcement, banks, and service providers.
• Facilitate cross-functional support, knowledge sharing, and best practices to enhance operational effectiveness and risk reduction.
• Serve as a key point of contact for investigations, fraud awareness training, and stakeholder communications related to emerging risks and trends.

Risk Identification, Prevention & Awareness

• Identify and escalate emerging insider risk issues to relevant business units and forums for mitigation and closure.
• Collaborate with the Absa Forensics and Security Teams to identify areas for process improvement and recommend control enhancements.
• Provide subject matter expertise to support insider threat awareness initiatives, training materials, and industry best practices to reinforce a culture of vigilance.

Qualification 

• Relevant Degree, postgraduate qualification
• CFE Advantageous

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

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Job Summary

• Unemployed Learnership Face to Face Financial Advisor opportunity, incumbent must have completed a Diploma in finance, advantage and preference if any Financial planning qualifications or even RE5 certification is obtained. Learnership will start 1 April 2025 for 12 months

Job Description

• Sales and Service Delivery Focus (Supervision and support)
• Facilitate seamless sales activation, conversion, and fulfilment for new to bank and current customers. Deepen Customer Relationships
• Provide a high level of individualized service to customers utilizing consultative relationships with customers to increase loyalty and business referrals.
• Sales conclusion and sales activation
• Apply knowledge to drive seamless fulfilment of sales and timeous reporting on customer sales related queries
• Ensuring that all credit- and fraud referrals are investigated and resolved or escalated and resolved Customer Experience Management
• Interact with customer segments in a manner which enhances the brand experience Manage transactional activities
• Perform work as per the pre-set daily workforce plans and schedules necessary adjustments. Record and report on to provide timely and accurate information and provide monthly reports that reflect insight into tendencies and patterns.
• Risk and governance Comply and adhere to all internal and external risk and governance policies, standards and procedures and escalate associated risks.
• Adhere to NCA, FICA and FAIS legislation.

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Job Summary

• "SME specialists who engage with business units helping build out sustainable comprehensive reporting. Maintains a high standard acting as quality assurance as work is delivered. Delivers clearly defined asks to MI / BI / Visualisation teams
• Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. 
• To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making."

Job Description

Key accountabilities 

• Subject Matter Expert on management information and business intelligence reporting requirements and related solutions to enable increased throughput and better quality business decisions based on insights. Drives clear standardisation of business rules and creates sustainable channels for data flow within the business. Creates necessary channels and requirements to accommodate ingestion of new data from a range of sources.
• Creates relationships between business areas, enabling a better understanding of data and reporting. Sets a standard of reporting used across all business areas units built on sustainable solutions developed in conjunction with Data Architecture, MI/BI and Data Products
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends.  Develop a thorough knowledge of products, systems, platforms and related reporting.
• Collaborates and manages across internal data pillars to deliver on complex projects.  Takes accountability to assess, define and manage project deliverables, milestones, risks and issues.
• As Subject Matter Expert, the Senior MI / BI Analyst fulfils a mentoring role and guides delivery across layers within the business area. 
• Analytical Insights - Guide and mentor team members on data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business.  Design of sustainable BI solutions to address business needs, and driving opportunities to improve processes and strategies with technology solutions.  Prioritise and oversee the implementation of identified development needs in order to improve and streamline operations.

Key Skills:

• Base SAS on Enterprise Guide
• Power BI
• Campaign Analyti

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• Accountability: Meet sales and/or growth targets
• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
• Accountability: Manage own commission earnings
• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
• Accountability: Practice Management
• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
• Accountability: Personal Development
• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
   

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist business development expertise.

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures |
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy |
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments |
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development |
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage | : | : | :
• Sales Management & Strategy
• Process Formulation & Management
• Team management
• Partner Management
• Partner engagements

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• CIB-Investment Banking Team is currently looking for a Facility Agent to manage a Pan Africa portfolio , primarily responsible for deal management of syndicated loans in the Agency Front Office with a focus on legal acumen. Act as a mediator between borrower and lenders. The ideal candidate should have experience in the understanding and experience of legal agreements associated with syndicated loans and the management thereof.

Job Description

• Execute consents, amendment and waiver requests
• Assist with all administrative related issues in the onboarding of new syndicated transactions and the management thereof for the life of the transaction and all matters incidental thereto
• Ensure  a solid understanding of loan agreements and deal structure is adopted and maintained
• Ensure syndicated parties requests are clearly understood and communicated and resolved effectively between relevant stakeholders
• Where approvals are required, ensure the voting process is recorded and communicated to all parties within the syndicate.
• Portfolio and Stakeholder management
• Setting up meetings, taking instructions/minutes and executing on instructions
• Active participation and contribution to resolution in stakeholder meetings
• Ensuring relevant syndicated parties’ adhere to their information and financial undertakings pursuant to the finance documents
• Ensure that all deals are accurately created on new system for team members respective deal portfolio
• Ensure that the covenants and clauses information is thoroughly populated
• Timeous requesting and sharing of information undertakings from relevant syndicated parties
• Baring financial undertakings, all other information undertakings e.g. Lenders technical advisor & operator reports issued to all Lenders upon receipt
• Assist the Agency TMU team (where necessary) in the financial and loan  management of the portfolio which includes but is not limited to managing cashflows, updating cashflow models, calculation of interest/capital due and documentation compliance

Knowledge and Skills

• Since the nature of the environment is structured, every transaction is unique and an understanding of every deal is required.
• Legal agreements of the transactions and related transaction documentation.
• Understanding of financial markets and general business acumen
• Is adaptable to different environments, people and personalities.
• Product Knowledge
• A good understanding of current economic environment including topical financial or credit matters
• A good understanding of current economic environment including topical financial or credit matters

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Premium  Business key account clients requiring high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets |
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. |
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards |
• Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies