Hot Jobs at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE: 

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

Contribute to meeting or exceeding store sales and profit targets by: 

• Ensuring the efficient and effective implementation of the global visual merchandising direction in assigned store. 

KEY RESPONSIBILITIES: 

Communication:  

• Cascade information given by Regional VM Manager to Store Manager and store staff through Training and meetings 
• Participate in team meetings and team huddle to understand needs, delivery of stock and sales and retail KPI analysis in order to drive sales through VM 
• Give feedback to the RBO on Stores’ needs after discussing with Store Manager 

Merchandising Display:  

• Ensure store complies with Global standards and guidelines to provide a pleasant shopping experience to all consumers 
• Ensure all windows are presented to a high standards including mannequins dressing and positioning, lighting direction, cleanliness, steaming and price communication 
• In charge of creating clear Shop –In-Shop’s to emphasize category presentation 
• Ensure correct use and positioning of In-Store Communication Tools 
• Dress in-store mannequins and place props correctly 
• Apply and maintain Retail Standards 
• Daily audit using adidas VM compliance Checklist 
• Monthly submission on VM Compliance Tool including taking and uploading pictures into the system 
• Update weekly the Space Management Tool floor plan and fixture allocation based on product presentation movement. Weekly analysis of Space Management Results with SM and draft common action plan 
• Night shift: campaign change 
• Lead store staff by example, organize their work time and tasks 

In-store VM Training: 

Train co-workers on: 

• Global Visual Merchandising standards and guidelines, including folding techniques, different hanger types, size order and size curve, steaming and merchandise presentation standards as well as the use of size cubes and size stickers 
• “Getting to know your stores” and wall configuration - Train the Trainer 
• Enhancing consumer journey 

VM Reporting: 

• Keep up to date on competitor analysis as well as current and upcoming fashion trends across the store location area. Communicate information to Market VM Manager 
• Identify and communicate store needs fixtures/ ISC to Market VM Manager 
• Other duties as requested by SM/Market VM Manager 

Equipment control: 

• Returns and correctly stores unused equipment including fixtures, mannequins, props & graphic frames 
• Manage fixtures with care to avoid damages 
• Is familiar with health and safety issues 
• Ensure there is a VM corner at BOH to keep all VM elements packed accordingly. 

Customer service and operational tasks: 

• Execute the Brand Customer Service standards to meet or exceed customers’ expectations 
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 
• Use Seasonal Brand and product knowledge effectively during sales interactions 
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand 
• Minimize loss in both, the stockroom and the sales floor 
• Perform all store operations in a safe, effective and efficient manner 
• Collaborate productively and respectfully with team members 
• Complete all applicable training programs and effectively apply the learning on the job 
• Seek coaching and learning opportunities to continually improve your performance 

KEY RELATIONSHIPS: 

• Consumers 
• Peers / Supervisor, VM Manager, Deputy Manager, Store Manager 
• Regional VM 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Interest in fashion & sports desirable 
• English-skills beneficial 
• Organized and detailed oriented 
• Is able to follow directives 
• Good numeracy, literacy, verbal and written communication skills 
• Self - motivated 
• Work as a team 
• Effective problem-solving abilities 
• A good eye for style, coordination and attention to detail 

MINIMUM QUALIFICATIONS: 

• Matric Certification 
• 2 - 3 years of visual merchandising experience  in a retail environment  

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:    

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy levels 

REQUISITE EDUCATION AND EXPERIENCE: 

• Matric certificate  
• 2 - 4 years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers: 

• To maintaining an effective and organized stockroom and logistical environment 
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house  

KEY RESPONSIBILITIES: 

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them 
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor 
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor 
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures 
• Do weekly cycle count to resolve negatives on weekly report with management approval. 
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly. 
• Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management 
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity 
• Comply with store policies and procedures to maintain a safe shopping and working environment 
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success 
• Guide and train selected members of the store team on basic stockroom processes and behaviors 
• Collaborate productively and respectfully with team members 
• Make yourself available to support other team members when needed 
• Complete all applicable training programs and effectively apply the learning on the job 
• Seek coaching and learning opportunities to continually improve your performance 

KEY RELATIONSHIPS: 

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Adapts communication style to service both internal and external consumers dependent on the situation  
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time 
• Deals professionally with difficult situations 
• Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor 
• Learn and share knowledge with the team (culture of developing others) 

REQUISITE EDUCATION AND EXPERIENCE: 

• 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding 
• Intermediate numeracy and literacy and advanced verbal communication skills 
• Matric Certificate   

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:    

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy levels 

REQUISITE EDUCATION AND EXPERIENCE: 

• Matric certificate  
• 2 - 4 years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Ensures that overall sales and profitability goals for the store are met
• Providing training to all associates
• Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan
• Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure.

KEY RESPONSIBILITIES: 

• Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance.
• Assists the store manager by evaluates employees’ performance on a day-to-day basis
• Assists the store manager to spot talents, potentials and training needs
• Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
• Maintains personnel files to company standards.
• Assure adherence to all company systems and procedures.
• Maintain confidentiality of adidas retail operating information.
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
• Assure adherence to adidas retail visual presentation guidelines.
• Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
• Resolving customer complaints.
• Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product.
• Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use MS word, excel, outlook, and point of sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.

KEY RELATIONSHIPS: 

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: 

• Matric Certificate
• Minimum 2 years of experience in a leadership role
• 4+  years of retail experience

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE: 

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• Keep track record of speed points and all related weekly checklist.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues
• Inform management for any cash overs and under banks and help with investigations
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.
• Replenishment of sales floor.
• Housekeeping
• Ensure compliance with all audit checks related to POS admin.
• Ensure trainings are done for cashiers and monthly/quarterly refreshers
• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• Ensure all POS Operators have the necessary stationery to perform their duties.
• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS: 

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.
• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.
• Matric certificate

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

Contribute to meeting or exceeding store sales and profit targets by:

• Ensuring the efficient and effective implementation of the global visual merchandising direction in assigned store.

KEY RESPONSIBILITIES:

Communication:

• Cascade information given by Regional VM Manager to Store Manager and store staff through Training and meetings
• Participate in team meetings and team huddle to understand needs, delivery of stock and sales and retail KPI analysis in order to drive sales through VM
• Give feedback to the RBO on Stores’ needs after discussing with Store Manager

Merchandising Display:

• Ensure store complies with Global standards and guidelines to provide a pleasant shopping experience to all consumers
• Ensure all windows are presented to a high standards including mannequins dressing and positioning, lighting direction, cleanliness, steaming and price communication
• In charge of creating clear Shop –In-Shop’s to emphasize category presentation
• Ensure correct use and positioning of In-Store Communication Tools
• Dress in-store mannequins and place props correctly
• Apply and maintain Retail Standards
• Daily audit using adidas VM compliance Checklist
• Monthly submission on VM Compliance Tool including taking and uploading pictures into the system
• Update weekly the Space Management Tool floor plan and fixture allocation based on product presentation movement. Weekly analysis of Space Management Results with SM and draft common action plan
• Night shift: campaign change
• Lead store staff by example, organize their work time and tasks

In-store VM Training:

Train co-workers on:

• Global Visual Merchandising standards and guidelines, including folding techniques, different hanger types, size order and size curve, steaming and merchandise presentation standards as well as the use of size cubes and size stickers
• “Getting to know your stores” and wall configuration - Train the Trainer
• Enhancing consumer journey

VM Reporting:

• Keep up to date on competitor analysis as well as current and upcoming fashion trends across the store location area. Communicate information to Market VM Manager
• Identify and communicate store needs fixtures/ ISC to Market VM Manager
• Other duties as requested by SM/Market VM Manager

Equipment control:

• Returns and correctly stores unused equipment including fixtures, mannequins, props & graphic frames
• Manage fixtures with care to avoid damages
• Is familiar with health and safety issues
• Ensure there is a VM corner at BOH to keep all VM elements packed accordingly.

Customer service and operational tasks:

• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Consumers
• Peers / Supervisor, VM Manager, Deputy Manager, Store Manager
• Regional VM

KNOWLEDGE, SKILLS AND ABILITIES:

• Interest in fashion & sports desirable
• English-skills beneficial
• Organized and detailed oriented
• Is able to follow directives
• Good numeracy, literacy, verbal and written communication skills
• Self - motivated
• Work as a team
• Effective problem-solving abilities
• A good eye for style, coordination and attention to detail

 MINIMUM QUALIFICATIONS:

• Matric Certification
• 2 - 3 years of visual merchandising experience  in a retail environment

go to method of application »

Purpose & Overall Relevance for the Organisation:

• Development and strategic oversight of the Emerging Markets (EM- South) Sub-Saharan Africa Football Sports Marketing portfolio. This entails leveraging teams, players, grassroots platforms and key football culture moments to deliver strong local adidas brand visibility, football credibility and commercial impact across Sub-Saharan Africa within EM South (EMS).

Key Responsibilities:  

• Work closely with the Senior Sports Marketing Manager to develop and deliver a strategic plan for the Sub-Saharan Africa Football category within EMS.
• Work closely with the Senior Sports Marketing Manager to identify, recruit and manage the best current and next-generation football talent across EMS, with a focus on athletes who can drive brand heat, football credibility and commercial relevance.
• Service football players, clubs, federations, agents and brand partners, including negotiation, contractual management and ongoing relationship maintenance.
• Act as liaison between football athletes, clubs, federations, agents, brand partners and adidas internal departments, including Brand Activation, omni-channel, PR/newsroom, Sales, Legal and Global Football.
• Develop and manage football contracted players, clubs and federations’ seeding programmes, including product service, stock management, future orders and Gift of Kit requirements.
• Track contractual appearances, rights delivery and partner obligations, while encouraging optimal social media presence and positive adidas visibility across football partners.
• Share knowledge and insights of the football industry landscape to improve cross-functional teams’ understanding of the broader football ecosystem across Sub-Saharan Africa within EMS.
• Recommend and participate in the planning of future adidas football partnerships, player signings, club and federation opportunities, grassroots initiatives and culturally relevant football projects across EMS.
• Evaluate cross-functional synergies between contracted football partners and adidas to maximise brand, commercial and consumer impact.
• Work closely with the Senior Sports Marketing Manager and Brand Activation managers to develop and leverage football athlete, player, club and federation opportunities across their owned social media platforms and key adidas brand channels.
• Facilitate promotional appearances of adidas-contracted football players, club and federation assets, ensuring they are properly briefed and prepared for media, retail, community and brand activation moments.
• Comply with Contract Agreement Form (CAF) procedures and P&L construction for new football partners or renewals according to the Sports Marketing strategy.
• Responsible for management of the Football Brand Partner budget and monitoring Sports Marketing financials relative to the category, including costs, return on investment and planning.

KPI’s:

• adidas share of contracted and high-potential football talent across priority Sub-Saharan Africa markets within EMS.
• Strong adidas visibility across key football moments, including boots, teamwear, licensed product and campaign activations.
• Partner social media content positively featuring adidas football products, campaigns and brand moments.
• Successful delivery and optimisation of contractual rights across football players, clubs, federations and brand partners.
• Growth of the Sub-Saharan Africa Football category market share within EMS.
• EMS Net Sales, Sub-Saharan Africa Football category growth, full-price sell-through and DTC/E-com traffic.
• Marketing Budget (Maex) compliance and accurate budget tracking.

Key Relationships:

• Africa export team, EMS Sports and Culture Marketing, Brand Activation, EM and Global Sports Marketing, Global Football, PR, Legal, Agencies, Clubs, Federations, Players, Athletes, Agents and Brand Partners.

Knowledge, Experience and Capabilities

• Extensive knowledge and passion for football across Sub-Saharan Africa within EMS, including the professional club landscape, federations, player pathways, agents, grassroots football, fan culture and football consumer behaviour.
• Strategic influence, with the ability to identify, evaluate and secure potential football brand partners within the Sub-Saharan Africa Football category.
• Ability to build and maintain key industry and high-profile relationships across clubs, federations, players, agents and football stakeholders.
• Strong EQ and empathy to best service the needs of top football athletes and partners in a supportive, respectful and professional manner.
• Integrity to best honour the interests of adidas and its football brand partners.
• Ability to exercise independent judgement and decision making in a fast-moving football environment.
• Ability to network, influence and leverage internal and external partners across the football ecosystem.
• Strong understanding of football product, including boots, teamwear, licensed product, training product and lifestyle opportunities linked to football culture.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong organisation bias, with attention to detail in tracking key KPIs, contractual commitments, appearances, product servicing and budget requirements.
• Impressive oral, written and presentation communication skills.

Required Education and Experience

• University degree in business, ideally with marketing and sales focus.
• 7 - 10 years of Brand and Sports Marketing experience with an agency or client-side consumer goods company, ideally including Sub-Saharan Africa football, partnership management, athlete management or club/federation servicing.
• Fluent written and spoken English language skills.

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:

• To maintaining an effective and organized stockroom and logistical environment
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
• Do weekly cycle count to resolve negatives on weekly report with management approval.
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly.
• Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success
• Guide and train selected members of the store team on basic stockroom processes and behaviors
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor                                

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor
• Learn and share knowledge with the team (culture of developing others)

REQUISITE EDUCATION AND EXPERIENCE:

• 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills
• Matric Certificate

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE: 

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• Keep track record of speed points and all related weekly checklist.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues
• Inform management for any cash overs and under banks and help with investigations
• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.
• Replenishment of sales floor.
• Housekeeping
• Ensure compliance with all audit checks related to POS admin.
• Ensure trainings are done for cashiers and monthly/quarterly refreshers
• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• Ensure all POS Operators have the necessary stationery to perform their duties.
• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS: 

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.
• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.
• Matric certificate

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
• To maintaining an effective and organized stockroom and logistical environment
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
• Do weekly cycle count to resolve negatives on weekly report with management approval.
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly.
• Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success
• Guide and train selected members of the store team on basic stockroom processes and behaviors
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor                                     

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor
• Learn and share knowledge with the team (culture of developing others)

REQUISITE EDUCATION AND EXPERIENCE:

• 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills
• Matric Certificate

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
• To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
• To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
• To drive store profitability by meeting or exceeding store sales and profit targets
• To ensure compliance through proper execution of established policies, procedures, initiatives and directives
• To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
• To build up productive team through training and development including succession planning for all existing positions
• To be an Ambassador of the Company values by living by them and demonstrating them on your daily interactions

KEY RESPONSIBILITIES: 

• Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
• Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
• Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
• Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
• Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
• Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
• Partner with Store Management Teams to hire, develop and build a high performing team
• Hold P&L accountability for the Brand Flagship store
• Foster a collaborative working relationship with both the global and the Market organizations
• Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
• Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained 
• Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
• Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
• Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
• Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores 
• Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
• Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
• Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder  
• To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
• To drive a high-performing team by implementing training, development and succession planning initiatives.

KEY RELATIONSHIPS: 

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Strong ability to understand and use financial data to make decisions and influence outcomes
• Ability to use critical thinking and creative ways to solve problems
• Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
• Strong leadership, interpersonal and communication skills
• Strong ability to collaborate and influence across different levels and departments
• Thrives under ambiguity; open to change and act as advocate for the ‘new’
• Open to feedback; able to keep composure in stressful situations
• Passion for adidas brand and for sport
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)

REQUISITE EDUCATION AND EXPERIENCE:

• Matric Certificate
• Minimum 5 years of relevant market experience
• Leadership role in a branded organisation (creating a brand experience)
• Successful leadership of a team (50 people +)
• Geographical mobility 
• Advanced numeracy, literacy and strong communication skills

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To be responsible for managing product life cycles from entry to exit
• To drive productivity of stock movements in relation to delivery receiving and transfers
• To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
• To execute store operations with specific focus on product and consumer service in line with brand image
• To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team

KEY RESPONSIBILITIES:

• Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
• Promote accountability and transparency on a day-to-day basis, by ensuring teams are following policies and that they are handling product with integrity.
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor 
• Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
• Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
• Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where require
• Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team
• Proactively manage stock capacities ensuring store is always in line with optimums.
• Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
• Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
• Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required
• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
• Makes himself/herself available to support other team members when needCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
• Partner with instore trainer and ensure regular trainings and refreshers on HOR, day in the life of a BOH Specialist, policies and procedures are conducted.

KEY RELATIONSHIPS:

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor
• Supports team by actively helping where required by line manager
• Is thorough and detail oriented in maintaining a clean and organised stockroom
• Stockroom management or people management experience is mandatory

REQUISITE EDUCATION AND EXPERIENCE:

• Matric Certification
• Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
• Minimum +2 years experience in a BOH Specialist 
• Intermediate numeracy and literacy and advanced verbal communication skills

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

KEY RESPONSIBILITIES:

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit and promote PJN as an option of payment
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges
• Ensure all till documents signed and filed accordingly
• Driving CRM and NPS as a last point for customer contact in store.
• Familiarize yourself with the digital dashboard to have better understanding of performance and tracking
• Sales responsibilities.
• Replenishment of sales floor.
• Housekeeping.

KEY RELATIONSHIPS:

• Customers, Peers, POS supervisor, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction oriented.

REQUISITE EDUCATION AND EXPERIENCE:

• 2-4  years work experience as a Retail Cashier or in a similar role in sales of years of retail experience
• Matric certificate

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE: 

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience