• Posted: August 9, 2019
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
    Read more about this company

    Seasonal Customer Service

    • Ability to empathize with and prioritize customer needs.
    • Uphold company values and respect every customer.
    • Exude patience and ownership with each customer.
    • Ability to resolve conflicts and set appropriate expectations with customers.
    • Ability to determine customer needs and provide appropriate solutions.

    Communication Skills

    • Ability to communicate clearly and concisely with both external customers and coworkers.
    • Ability to document customer account activities thoroughly and concisely.
    • Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
    • Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.

    Problem Solving Skills

    • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
    • Ability to make appropriate decisions on behalf of the customer quickly and effectively.
    • Desire to continually learn.
    • Solution orientated and self-motivated.
    • Ability to effectively prioritize work time to ensure efficiency.

    Computer Skills

    • Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools.
    • Fluency in Windows Operating Systems and Microsoft Outlook

    BASIC QUALIFICATIONS

    • Completed Matric / Grade 12 or equivalent.
    • Excellent command of English (especially written skill with immaculate spelling and grammar).
    • Excellent typing skills and computer navigation skills.
    • Ability to navigate the Internet.
    • Ability to email and chat to customer via tools.
    • Ability to cope well in a high-pressure environment while maintaining high quality outputs.

    Preferred Qualifications

    • Ability to relate with a diverse customer base with different language and cultural background
    • Utilizes appropriate department resources and ability to comfortably escalate an enquiry.
    • Ability to display a high sense of ownership.
    • Ability to communicate correctly and clearly with both internal and external customers.
    • Demonstrates effective communication, composure, and professional attitude.
    • Displays ability to multi-task and maintain composure.
    • Possesses strong interpersonal skills.
    • Demonstrates mastery of CS operations and tools.
    • Flexibility to effectively work with changing priorities and work schedule.

    go to method of application »

    Technical Support Associate

    • Dedicated to problem resolution
    • Demonstrate a positive attitude
    • Be able to resolve a conflict
    • Are patient and helpful
    • Able to avoid jargon and explain complex concepts
    • Are responsible in any given situation
    • Able to collect data accurately to identify solutions
    • Able to use multiple tools
    • Use situational judgement to determine actions
    • Have a detail-oriented working style
       

    Technical Knowledge

    • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
    • Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
    • Ability to problem solve
    • Awareness of latest trends and developments in the technology industry
    • Demonstrate the ability to apply knowledge to new situations
    • Be able to use judgement and common sense to answer customer questions
    • Demonstrate willingness to share knowledge with team members and customers
    • Consistently curious about technology
       

    Communication Skills

    • Excellent English communication skills (written, comprehension and verbal)
    • Ability and willingness to communicate with others
    • Ability to demonstrate empathy
    • Ability to use effective questions
    • Ability to demonstrate active listening
    • Ability to communicate in a positive manner
    • Good comprehension skills – ability to clearly understand the issues customers present

    BASIC QUALIFICATIONS

    • Completed Grade 12 / NQF Level 4 / Matric
    • SA Citizen / Permanent Resident
    • 3 months experience (any environment)

    Method of Application

    Use the link(s) below to apply on company website.

     

  • MYJOBMAG.CO.ZA
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