• Posted: August 9, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
    Read more about this company

    Seasonal Customer Service

    • Ability to empathize with and prioritize customer needs.
    • Uphold company values and respect every customer.
    • Exude patience and ownership with each customer.
    • Ability to resolve conflicts and set appropriate expectations with customers.
    • Ability to determine customer needs and provide appropriate solutions.

    Communication Skills

    • Ability to communicate clearly and concisely with both external customers and coworkers.
    • Ability to document customer account activities thoroughly and concisely.
    • Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
    • Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.

    Problem Solving Skills

    • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
    • Ability to make appropriate decisions on behalf of the customer quickly and effectively.
    • Desire to continually learn.
    • Solution orientated and self-motivated.
    • Ability to effectively prioritize work time to ensure efficiency.

    Computer Skills

    • Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools.
    • Fluency in Windows Operating Systems and Microsoft Outlook


    • Completed Matric / Grade 12 or equivalent.
    • Excellent command of English (especially written skill with immaculate spelling and grammar).
    • Excellent typing skills and computer navigation skills.
    • Ability to navigate the Internet.
    • Ability to email and chat to customer via tools.
    • Ability to cope well in a high-pressure environment while maintaining high quality outputs.

    Preferred Qualifications

    • Ability to relate with a diverse customer base with different language and cultural background
    • Utilizes appropriate department resources and ability to comfortably escalate an enquiry.
    • Ability to display a high sense of ownership.
    • Ability to communicate correctly and clearly with both internal and external customers.
    • Demonstrates effective communication, composure, and professional attitude.
    • Displays ability to multi-task and maintain composure.
    • Possesses strong interpersonal skills.
    • Demonstrates mastery of CS operations and tools.
    • Flexibility to effectively work with changing priorities and work schedule.

    go to method of application »

    Technical Support Associate

    • Dedicated to problem resolution
    • Demonstrate a positive attitude
    • Be able to resolve a conflict
    • Are patient and helpful
    • Able to avoid jargon and explain complex concepts
    • Are responsible in any given situation
    • Able to collect data accurately to identify solutions
    • Able to use multiple tools
    • Use situational judgement to determine actions
    • Have a detail-oriented working style

    Technical Knowledge

    • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
    • Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
    • Ability to problem solve
    • Awareness of latest trends and developments in the technology industry
    • Demonstrate the ability to apply knowledge to new situations
    • Be able to use judgement and common sense to answer customer questions
    • Demonstrate willingness to share knowledge with team members and customers
    • Consistently curious about technology

    Communication Skills

    • Excellent English communication skills (written, comprehension and verbal)
    • Ability and willingness to communicate with others
    • Ability to demonstrate empathy
    • Ability to use effective questions
    • Ability to demonstrate active listening
    • Ability to communicate in a positive manner
    • Good comprehension skills – ability to clearly understand the issues customers present


    • Completed Grade 12 / NQF Level 4 / Matric
    • SA Citizen / Permanent Resident
    • 3 months experience (any environment)

    Method of Application

    Use the link(s) below to apply on company website.


  • Send your application

  • Prev Job Next Job
Back To Home

Subscribe to Job Alert


Join over 7K happy subscribers


Did you notice an error or suspect this job is scam? Tell us.

Send this job to a friend

Send your application through

Yahoomail Gmail Hotmail