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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for ensuring that quality standards are met through evaluating, implementing firewall requests and incidents for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports
Key Deliverables / Primary Functions
- Liaising with and advising the Client IT Manager or ISO on operational security matters.
- Managing mitigating actions associated with vulnerability assessments and/or audits.
- Implementation of a security control framework
- Act as a primary contact for security operations for a customer.
- Facilitate basic security investigations
- Guidance on global information security threat trends, new technology solutions and management responses
- Provide security risk assessment and advisory services to the customer and BCX
Core Functional Skills & Capabilities
- Communication
- Service Level Agreement (SLA) Management
- Time management
- Technical Report writing
- Customer Service
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Delivering Results
- Working with people
- Planning & Organising
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- 3 years’ experience relevant Network Security experience, 6 years preferable.
OR
- Grade 12 & 5 years’ experience relevant Network Security experience, ideally more.
Certifications
- CISCO
- Fortinet NSE 4 or higher an advantage
- Huawei
- Checkpoint
- Palo Alto
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 0
- Level of Engagement : Interacting with clients as well as relevant stakeholders within BCX
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
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Core Description
- Responsible for maintaining, supporting, and developing client solutions.
- This includes participating in requirements gathering, planning, and solution design; implementing robust solutions; managing daily operations; and driving service improvements and automation through Infrastructure as Code principles.
- The role also involves fostering cloud adoption and DevOps practices.
- Additionally, the position encompasses developing and maintaining new and existing web applications that support internal operations and client-facing solutions.
- This work primarily involves leveraging web technologies within virtualised environments and cloud platforms to ensure scalability, efficiency, and innovation.
Key Deliverables / Primary Functions
- Collaborate on the design, implementation, and management of client solutions.
- Produce technical documentation and contribute to client presentations.
- Develop and maintain reusable patterns and solutions, updating them as needed.
- Advise on and implement client best practices, processes, and vendor-specific recommendations.
- Continuously research and stay updated on emerging technologies and methodologies.
Core Functional Skills & Capabilities
- Web design, development, and maintenance
- Azure DevOps and Oracle Web
- MS SQL, MySQL, MongoDB and Oracle Database
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Following instructions & procedures
- Learning & Researching
- Working with people
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Informatics
- OR Grade 12 (NQF4) and 5 years’ experience
- Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in a development and support role managing client applications, including open-source technologies, system engineering, and scripting languages.
- Proven experience in software development, automation, and teamwork in agile environments.
- Exposure to development technologies such as C#, ASP.NET, and related frameworks.
Or
- 5 years’ experience in a development and support role managing client applications, including open-source technologies, system engineering, and scripting languages.
- Proven experience in software development, automation, and teamwork in agile environments.
- Exposure to development technologies such as C#, ASP.NET, and related framework
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control 0
- Level of Engagement Colleagues and Management both internally and within client environments
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Hybrid Remote Worker
- Revenue Generating
- Billable
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- Responsible for driving a company vehicle to collect goods from suppliers and dispatching them to the relevant BCX Field Services departments.
Key Deliverables / Primary Functions
- Receive instruction from the Fleet Specialist on the transportation requirements for the day and collect vehicle keys.
- Complete the pre and post trip checks to confirm the vehicle is in working order (i.e. check water, oil, tyre pressure and any vehicle damages) and update logbook details indicating the starting time, opening odometer to the next destination, fuel logs and reason for travel.
- Collect and deliver documentation or goods from and to the appropriate destinations.
- Utilise the fuel card in accordance with Company Policy to pay for fuel and toll fees.
- Monitor oil levels, tyre pressure, water levels and other technical requirements of the vehicle. Inform the manager verbally or in writing when the vehicle is due for servicing at the appropriate kilometre measure intervals.
- Conduct minor repairs on the vehicle as and when required, e.g. change tyres.
- Report on any incidents or accidents in accordance with Company Policy and produce an accident report for submission to management.
- Core Functional Skills & Capabilities
- Communication
- Teamwork
- Time management
- Customer Orientation
Core Behavioural Competencies
- Job Match
- Delivering Results
- Following instructions & procedures
- Working with people
- Adhering to principles and values
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum of 1-years’ experience in a driving role.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
- Valid Drivers license
Workplace / Physical Requirements
- Full-time Office Based position.
- Non-Billable
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Core Description
- Provides remote support and assistance to BCX clients.
- Determining root cause and finding appropriate solutions that satisfy the client’s needs
Key Deliverables / Primary Functions
- Remotely investigating technical issues for the client and providing resolution.
- Following up on all outstanding queries timeously as per the SLA per client.
- Redirecting any problems or incidents that may occur to the correct resource.
- Identifying and escalating recurring problems and situations to both the management team.
- Tracking and routing logged problems and requests.
- Updating resolved incidents on the call logging system.
- Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Communication
- Customer Focus
Core Behavioural Competencies
- Deciding & Initiating Action
- Working with people
- Delivering Results & Meeting customer expectations
- Applying expertise & Technology
- Culture Match
- Job Match
Minimum Qualifications
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- Applicable industry certification will be an advantage
- CompTIA A+
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
Method of Application
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