Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
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Description:
- To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.
Requirements:
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Key Performance Area
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly, and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
- Ensure Till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
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Description:
- Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Key Performance Area:
Sales
- Issuing and follow up of quotations in order to generate sales
- Quote process and control Special Orders
- Reading of building plans and ensuring quotations are correct and within the agreed timeframe
- Manage the telephone, answer, and return calls, ensure follow ups are done
- Conduct competitor analysis to ensure competitiveness of the store
- Communicate bulk deposit transfers to Customers
- Promote loyalty programs (VIC and Charge Card Customers)
Deliveries
- Manage an efficient delivery service and ensuring that the correct rates are charged
- Deliveries dispatched within the required time limit
- Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
go to method of application »
Description:
- Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
Key Performance Area:
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point of Sale Terminal.
- Capture the correct payment type received from Customers on the Point of Sale Terminal
- Ensure you have sufficient change at all times
- Ensure Pick-ups are done accurately and within the set parameters
- Ensure Cash-ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Security (e.g. ensure system password control at till point are adhere to)
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
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Description:
- To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Must be able to work shifts and weekends
Key Performance Area:
Receive / IBT Stock
- Ensure always a 2nd designated Cashbuild Employee present with receiving and / or dispatching of stock
- Receive stock from Suppliers, correctly identify goods and physically balance to the Suppliers Invoice / Delivery Note and Cashbuild’s purchase order.
- Complete proof of delivery note and hand to Supplier with required stamps.
- Capture correctly on the IT system within prescribed time limits.
- Ensure all invoices with discrepancies have been amended, endorsed, and signed off by the Supplier’s representative as well as registration number of truck entered onto invoice.
- Ensure all inter branch transfers (IBT’S) IN and OUT are processed within the set time period and that there are no discrepancies, and all relevant documentation is filed.
Stock Distribution
- Stock received must be cleared from the GRS office and merchandised within prescribed time limits of receiving the stock
Stock Labelling and Pricing
- Ensure all stock received without the SKU printed on the packaging is labelled with the appropriate SKU on the back of the product.
- Ensure that items with printed SKU's are correct and rectify any errors noted.
- Adherence to Cashbuild pricing policy
- Pending price changes to be actioned as per the Cashbuild Way
Supplier Claims and Corrections
- Ensure that all claims are validated with the Suppliers pick up slips or credit notes attached to the adjustment vouchers and authorised by the Store Manager.
- Ensure any corrections done have the required documentation attached and authorised by the Store Manager
- Supplier claims should not be raised unless stock is to be collected immediately.
Security Awareness
- Receiving gate not to be left unattended when opened
- Receiving stamp and Purchase Order delivery book must be locked in a lockable cupboard or drawer
- The GRS office door must always be locked when the GRS office is not in use
- Ensure the supplier truck crews do not loiter around the Store but remain at their trucks.
Ready for Business
- Ensure the GRS office is kept clean and tidy at all times
- Receiving area to be cleared of excess and damaged stock except for stock that needs to be returned to the Supplier
- Adhere to all Ready for Business and beyond my control processes
Customer Service
- Adhere to the Cashbuild dress code at all times
- Name badge to be displayed and visible at all times
- Assist with Supplier queries
- Provide exceptional Customer service to any Customer the GRS may deal with.
Safety OHSA Requirements
- Ensure the first aid box is only accessed by the authorised first aid person or Store Manager
- Ensure safety (OHASA) compliance within area of responsibility
- Report any concerns to the Store Manager.
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Description:
- To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Key Performance Area:
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planograms
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
go to method of application »
Description:
- Ensure relevant documentation for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Proven attention to detail
- Must be able to work under pressure
- Must be willing to work shifts, weekends and Public Holidays
Key Performance Area:
- Ensure no goods leave Cashbuild stores without the relevant documentation
- Completed correct and full
- Correct date, time, sequence, and signature on document has been captured
- Ensure all Customer returns are correctly recorded in the End Controller book and authorised
- Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks
- Sign the End Control keys IN / OUT daily
- All exit / entry doors must be closed if not in use
- To ensure that loading and off-loading shutter doors are closed at all times where not in use
- Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
- Conduct random searches on Employees when they leave the Store
Customer Service
- Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her.
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
go to method of application »
Description:
- To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Key Performance Area:
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planograms
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
Method of Application
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