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  • Posted: Jan 8, 2026
    Deadline: Jan 9, 2026
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  • Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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    Business Efficiency Manager

    Introduction

    • We are looking to recruit an Business Efficiency Manager to work for United Pharmaceutical Distributors (UPD). The role will be based at our Lea Glen branch and will report to the Head of Finance .

    Job description

    • This role will lead and support key transformation initiatives within UPD Finance, driving business readiness, process optimisation, and system integration across multiple business units.
    • The position will play a pivotal role in enabling and supporting UPD’s current and new business development to enable rapid expansion and ensuring that the following tasks are performed:
    • Develop finance systems and processes that are scalable, compliant, and efficient as the group’s operations continue to evolve in complexity and scope.
    • Development of the agenda to ensure that operations are streamlined to drive efficiency and optimum productivity and improved customer service.
    • Performing in-depth analysis of key processes to identify transformation and improvement opportunities.
    • Lead projects on business innovation, expansion and maximise capacity improvement.
    • Improve the effectiveness of the end-to-end business processes in order to reduce waste and align business KPI’s.

    Gross Profit Project Ownership

    • Lead the transition and handover from NTT, ensuring full documentation, testing, and business sign-off.
    • Serve as the Subject Matter Expert (SME) for GP processes.
    • Develop and deliver comprehensive training materials and user manuals.
    • Support the finance team in managing GP recovery and embedding sustainable processes.

    SAP GRC (Soterion) Implementation

    • Partner with internal stakeholders to deliver a seamless implementation within scope, budget, and timelines.
    • Post go-live, take ownership of roles, authorisations, and governance controls within the business.
    • Ensure compliance with group policies and regulatory standards.

    S/4HANA Group Transition

    • Support UPD’s transition to the Group S/4HANA platform.
    • Act as a technical finance bridge between IT and Finance teams.
    • Drive business readiness, change management, and adoption across end users.

    Growth & Operational Challenges (currently UPD Africa and MFA)

    • Enable the transformation new operations, enabling growth in sales in sales.
    • Identify and mitigate risks arising from disparate financial / ERP systems or manual processes in stock tracking, purchase orders, and invoicing.
    • Design and implement scalable process and system solutions to safeguard financial integrity.
    • Evaluate the feasibility of a dedicated SAP instances for alternate systems.

    Strategic Integration & Scalability

    • Support the integration of newly acquired entities, including the consumables company, into the broader UPD structure.
    • Ensure systems and processes are scalable and adaptable to future growth.

    Project Governance, Stakeholder Management & Communication

    • Maintain appropriate master data and control segregation, balancing efficiency with risk management.
    • Documented business process and improvements with training and materials for sustainability
    • Demonstrate go-live readiness for business projects
    • Efficiency improvements resulting in higher throughput and reduced costs
    • Clearly defined process metrics and KPI’s
    • Finance tracking dashboards and analysis tools to demonstrate improved competency and Business compliance to process

    Minimum requirements

    Skills:

    • Proven experience in Finance, Procurement, Business Analysis, and Change Management.
    • Strong project management and delivery capability in fast- paced environments.
    • Deep understanding of SAP systems, particularly S/4HANA and GRC (Soterion).
    • Demonstrated success in designing and implementing customised ERP solutions.
    • Exceptional communication, training, and stakeholder engagement skills.
    • Proven ability to drive user adoption and embed process change.
    • Problem-solving and analytical thinking skills.

    Knowledge:

    • Essential: Deep SAP S/4HANA Finance & Cross-Module Knowledge
    • Essential: SAP Governance and Project Delivery (End-to-End Lifecycle) Knowledge
    • Essential: Finance & Accounting Knowledge, especially the mechanics of a P&L and Balance sheet
    • Essential: Change management and business readiness knowledge
    • Essential: Knowledge of business process modelling and Critical path management
    • Desirable: Developing instructional and procedural documentation
    • Desirable: Integration & Scalability Knowledge

    Personal Competencies

    • Detail-oriented and pragmatic in approach.
    • Highly organised and self-driven.
    • Passionate about delivering measurable business impact.
    • Collaborative and consultative team player.
    • Comfortable working in complex and ambiguous environments.
    • Writing and Reporting
    • Learning and Researching
    • Lead by example and portray the company values

    Education and Qualification 

    • Essential: Bachelor’s degree in either Finance, Business, Information Systems, Supply Chain or related field.
    • Essential: SAP certification (S/4HANA, GRC).
    • Six Sigma Black Belt

    Experience

    • Essential: 2-3 years’ experience in a business analyst role in supply chain, logistics or operations within a retail, wholesale or distribution environment.
    • Essential: Experience facilitating workshops and delivering training.
    • Essential: 2-3 years’ experience in project management.

    go to method of application »

    Sales Advisor (27-40hr) - The Body Shop Clearwater

    Introduction

    • The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

    Job description

    • To drive sales of the store through cross and up selling.
    • To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
    • To create an appealing shopping environment for customers.
    • To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
    • To increase profitability and brand loyalty with customers.
    • To ensure continuity of excellent customer service.

    MINIMUM REQUIREMENTS

    Essential Competencies:

    • Communication skills.
    • Customer service skills.
    • Listening and interpersonal skills.
    • Problem solving ability.

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Experience in cosmetics.
    • Retail in sales or service environment (desirable).

    Skills, Abilities and Job Related Knowledge:

    • Good understanding of retail principles.
    • Be able to interact with customers effectively.
    • Ability to apply selling skills.
    • Computer literate.
    • Good understanding of stock management principles.

    go to method of application »

    Sales Advisor (27-40hr) - TBS in Clicks Centurion Mall (4 Month Maternity Cover)

    Introduction

    • The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

    Job description

    • To drive sales of the store through cross and up selling.
    • To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
    • To create an appealing shopping environment for customers.
    • To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
    • To increase profitability and brand loyalty with customers.
    • To ensure continuity of excellent customer service.

    MINIMUM REQUIREMENTS

    Essential Competencies:

    • Communication skills.
    • Customer service skills.
    • Listening and interpersonal skills.
    • Problem solving ability.

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Experience in cosmetics.
    • Retail in sales or service environment (desirable).

    Skills, Abilities and Job Related Knowledge:

    • Good understanding of retail principles.
    • Be able to interact with customers effectively.
    • Ability to apply selling skills.
    • Computer literate.
    • Good understanding of stock management principles.

    go to method of application »

    Sales Advisor (27-40hr) - TBS in Clicks Cavendish Square

    Introduction

    • The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

    Job description

    • To drive sales of the store through cross and up selling.
    • To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
    • To create an appealing shopping environment for customers.
    • To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
    • To increase profitability and brand loyalty with customers.
    • To ensure continuity of excellent customer service.

    MINIMUM REQUIREMENTS

    Essential Competencies:

    • Communication skills.
    • Customer service skills.
    • Listening and interpersonal skills.
    • Problem solving ability.

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Experience in cosmetics.
    • Retail in sales or service environment (desirable).

    Skills, Abilities and Job Related Knowledge:

    • Good understanding of retail principles.
    • Be able to interact with customers effectively.
    • Ability to apply selling skills.
    • Computer literate.
    • Good understanding of stock management principles.

    go to method of application »

    IT Solution Delivery Executive

    Introduction

    • Clicks is on the hunt for an exceptional IT Solutions Executive (Merchandise and Supply Chain Systems) that will jointly develop and deliver the application road map through continuous and effective interpretation of business requirements.
    • Ensure support, maintenance, enhancement and monitoring of information systems according to agreed SLA with the business. This role is based at our Head Office in Cape Town, and reports into the Group Head of IT with Direct Reports which include Application Portfolio Managers, Solution Architects.

    Job description

    Job Objectives

    • To develop the IT Roadmap in conjunction with IT Senior Management team that is aligned to the business strategy.
    • To work closely with application portfolio managers, PMO managers and the enterprise architect team in ensuring all business requirements are prioritised and sequenced on the IT project schedule.
    • To plan and co-ordinate team resources to meet IT demand requirements, resolving any priority and resourcing issues across project and application teams.
    • To work closely with the respective IT Executives to ensure production uptime and data integrity according to defined SLA.
    • To participate in contract and commercial negotiations and manage vendor performance to ensure delivery on the service level agreement.
    • To define a consistent, best practice approach to implementing and/or designing and integrating systems in order to enhance application design and architectural alignment.
    • To ensure that ITIL principles are embedded in the SDLC and accountabilities are clear.
    • To ensure that all escalated faults, queries and problems are driven to resolution.
    • To drive project management principles and execution disciplines in the application development area in order to maximise IT’s ability to support business changes.
    • Manage the annual and monthly budget processes to identify cost saving opportunities and to execute the agreed budget plan.
    • Development of people to drive employees, partners and suppliers to perform and innovate to enable Group strategies.
    • To build partnerships with internal and external stakeholders in order to keep abreast of business needs and identify opportunities and risks.

    Minimum requirements

    Qualifications and Experience

    • B Degree or Post Graduate Diploma in Information Technology or other related subjects (essential)
    • Project Management methodologies e.g. PMBOK, Prince2 certification (desirable)
    • 6-8 Years IT Senior Management experience (essential) preferably in the IT merchandise and supply chain area.
    • Extensive experience of planning and managing a large team’s workload and activities.
    • Evidence of quickly identifying and implementing change and improvements in a systematic way
    • Managing outsource and managed service/vendor resources (essential)
    • Strong Project Delivery background: 5 years managing multiple projects and project managers or complex IT Programmes (essential)
    • Demonstrable experience of negotiating and setting priorities across diverse technical and business stakeholders interests
    • Management in IT application development and maintenance (essential)
    • Managing large budgets (essential)

    Skills, Experience and Job-Related Knowledge

    • Complex problem-solving capability
    • Ability to simplify technical jargon and communicate to business
    • People management skills
    • ITIL service processes
    • Knowledge of retail and supply chain systems essential
    • Knowledge of financial planning (financial literacy and budgeting skills)
    • Knowledge of procurement strategies
    • Knowledge of IT strategy development
    • Business acumen and commercial thinking
    • Networking skills and ability to influence others
    • Ability to differentiate between strategic and operational issues
    • Ability to negotiate and make trade off’s in decision making
    • Planning and organising with strong strategic planning skills
    • Good business communication (verbal and written) 

    Competencies

    • Leading and Supervising
    • Formulating strategies and concepts
    • Persuading and Influencing
    • Deciding and Initiating Action
    • Presenting and Communicating Information
    • Coping with Pressures and Setbacks

    go to method of application »

    Senior Accountant (UPD-Lea Glen)

    Introduction

    • We are looking to recruit an Senior Accountant to work for United Pharmaceutical Distributors (UPD). The role will be based at our Lea Glen branch and will report to the Finance Manager.

    Job description

    • To ensure completeness of financials in accordance with statutory accounting practices, and financial support to the business.
    • To ensure complete and accurate presentation of financial statements and reports applying statutory and accounting best in class standards.
    • To efficiently plan, prioritise, interact and delegate interdependently with other functional areas to meet deadlines, and satisfy all stakeholder obligations (Group Finance etc.).
    • To proactively identify and resolve financial inadequacies or risks inherent in the current financial position and/or relating to past and historical practices.
    • Responsible for ensuring controls, authority matrixes are embedded in business processes and disciplines to achieve compliance across all financial dependent activities.
    • To stay abreast of latest and evolving accounting and legislative practices e.g. King III, companies act, IFRS, taxation.
    • To ensure financial transactions and recons are maintained within defined ageing and standards across order-to-cash and procure-to-pay to achieve an optimum cash position and fair representation of the balance sheet and income statement.
    • To ensure control and monitoring of the business assets and pre and post evaluation of capital expenditure.
    • To meet quality and compliance obligations that arises from internal and external audits and other quality reviews and standards (e.g. ISAE 3402, tax audits etc.)
    • To conduct analytical reviews, forecast and budgetary controls of monitoring and alerting so that business is operating within the set targets to achieve its financial objectives.
    • To ensure effective people management (subordinates and other dependents) and development of their capabilities to improve and grow capabilities (talent) within finance.

    Minimum requirements

    Skills:

    • Presentation skills 
    • Communication (verbal and written)
    • Control and risk management
    • Analytical, modeling, forensic and problem solving skills
    • Leadership and people management skills
    • Knowledge of HR processes and disciplines
    • Advanced computer skills
    • Interpersonal skills
    • Proactive and results driven

    Knowledge:

    • Excellent knowledge of statutory and accounting principles 
    • Reconciliations of order-to-cash, procure-to-pay and inventory.
    • Principles of project management
    • Knowledge of the logistics and distribution environment

    Personal Competencies 

    • Adhering to Principles and Values
    • Writing and Reporting
    • Presenting and Communicating Information
    • Analysing
    • Delivering Results and Meeting Customer Expectations
    • Planning and Organising
    • Achieving Personal Work Goals and Objectives
    • Leading and Supervising

     Education and Qualification

    • CA (SA) preferable
    • Articles with an audit firm preferable
    • 1-3 year experience in finance

    Experience

    • Minimum 3 years accounting experience at a senior level in a high volume FMCG / Wholesale / Pharmaceutical / Manufacturing environment.
    • At least 2 - 3 years' experience managing a team of accountants.

    go to method of application »

    Sales Advisor (27-40hr) - TBS in Clicks Menlyn Park

    Introduction

    • The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

    Job description

    • To drive sales of the store through cross and up selling.
    • To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
    • To create an appealing shopping environment for customers.
    • To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
    • To increase profitability and brand loyalty with customers.
    • To ensure continuity of excellent customer service.

    MINIMUM REQUIREMENTS

    Essential Competencies:

    • Communication skills.
    • Customer service skills.
    • Listening and interpersonal skills.
    • Problem solving ability.

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Experience in cosmetics.
    • Retail in sales or service environment (desirable).

    Skills, Abilities and Job Related Knowledge:

    • Good understanding of retail principles.
    • Be able to interact with customers effectively.
    • Ability to apply selling skills.
    • Computer literate.
    • Good understanding of stock management principles.

    go to method of application »

    Store Manager - The Body Shop Galleria

    Introduction

    • The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

    Job description

    • To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
    • To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
    • To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
    • To drive and manage compliance to all in-store processes aligned to requirement

    Minimum requirements

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Business and/or Retail Management Diploma (desirable).
    • 1 to 3 Years experience in a retail environment as store manager (essential).

    Skills, Abilities and Job Related Knowledge:

    • Knowledge of store standard operating procedures.
    • Knowledge of legislation, IR and safety and security procedures.
    • Knowledge of customer service.
    • Knowledge of merchandising (visual, layout, Plano gram).
    • Product knowledge.
    • Knowledge of logistics/supply chain and retail industry.
    • Ability to manage, lead and motivate a team.
    • Verbal and written communication skills.
    • Planning, organising, controlling and delegation skills.
    • Conflict management skills.
    • Financial skills.
    • Problem solving and decision making skills.
    • Performance management.

    go to method of application »

    Store Manager -Sorbet Solan: Eastgate Mall

    Introduction

    • It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

    Job description

    Guest Focus

    • Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
    • Resolve customer complaints within 24 hours.
    • Understand and be able to advise guests on all treatments in the menu.
    • Actively promote and up/cross sell treatments
    • Handle guest questions and concerns in a professional and accurate manner.
    • Answer calls in a friendly professional manner.
    • Ensure that the scheduler is well planned to accommodate guests as effective as possible.

    Citizen Focus

    • On-board new citizens in the store and mentor them on the Sorbet way (culture).
    • Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
    • Manage citizens work schedule /rosters.
    • Coordinate citizen training schedules and bookings
    • Communicate any staff/ guest problems that need attention to the Area Manager of the store.
    • Manage Disciplinary procedures and performance management with each citizen.
    • Drive individual targets per citizen with one on ones.

    Operational Focus

    • Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
    • Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
    • Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
    • Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
    • Responsible for checking that stock has been captured accurately on ESP by FDC’s.
    • Assist with administrative accurate invoice filing and controls.
    • Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant

    Reporting 

    • Submit talk show . team meeting agendas and feedback to relevant Area Manager
    • Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
    • Submit all relevant RS data to area managers monthly for accurate payroll.
    • Pulling of weekly sales figures to manage stores progress to monthly budget.

    Marketing

    • Communicate and ensure implementation of all national marketing and advertising campaigns at store level
    • Making sure citizens are aware of all campaigns
    • Collateral is displayed and implemented
    • Citizens are trained and able to sell / market the campaign.

    Key Competencies

    • Computer Literate.
    • Exceptional communication skills (spoken, telephonic and written).
    • Organised and systematic.
    • Detail orientated.
    • Must possess and aptitude for basic math and money handling skills.
    • Punctual.
    • Able to function under pressure in a fast-moving environment.
    • Able to manage multiple stores
    • Self-directed and able to work independently

    Minimum requirements

    Experience 

    • Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

    Education

    • Matic/Grade 12 (essential)
    • Business and Retail Management Diploma(desirable).

    go to method of application »

    Senior Forensic Investigator

    Introduction

    • Overview We are looking to recruit a permanent Senior Forensic Investigator to work within the Internal Auditing department of Clicks Group Services. The role will be based at Clicks Regional Office in Johannesburg and will report to the Forensics Manager.

    Job description

    Job Purpose

    • To minimize the impact and the risk of fraud to the Group through effective detection, investigation and prevention in accordance and within Legal requirements.
    • Lead and execute investigations into Fraud, misconduct, financial irregularities and policy breaches, ensuring thorough analysis and resolution. Proactively identify and address emerging risks, trends and provide strategic recommendations to mitigate potential losses and protect the Group’s assets, including its reputation, people and financial resources.

    Job Objectives

    • Lead and manage end-to-end investigations into fraud, corruption, misconduct, theft, procurement irregularities and policy breaches. 
    • To develop staff awareness of potentially fraudulent activity, trends and preventative measures 
    • To maintain relationships with relevant stakeholders to achieve the Forensic plan and continuously improve efficiencies 
    • To identify and/or drive optimal recovery against estimated Loss value for the Group within Legal requirements 
    • To report on the outcomes of Investigations and Market Trends and statistics in an effective format to the Group 
    • Conduct investigations into inventory discrepancies, stock losses and other irregularities 
    • Gather and review relevant documentation, including financial records, and other electronic data. 
    • Identification of root causes and contributing factors 
    • Analyse data and transactional evidence to identify trends and patterns. 
    • Conduct interviews with employees and other stakeholders 
    • Collaborate with management and other stakeholders to implement corrective actions and improve controls. 
    • Conduct risk assessments focused on fraud and misconduct exposures across supply chain and customer-facing environments. 
    • Contribute to enterprise-wide fraud risk frameworks including control testing and monitoring. 
    • Prepare reports and present findings to Management 

    Minimum requirements

    Qualifications

    • Matric / Grade 12 (essential) 
    • Relevant B. Degree or Diploma in Law / Forensic Examination (essential) 
    • National Diploma in Police Administration (desirable) 
    • Be a member of the Association for Certified Fraud Examiners (ACFE) 
    • Certified Proactive Forensic Analyst (CPFA) - desirable 
    • Associate (Power BI)- desirable 

    Job-related experience

    • 4 to 6 years forensic investigation experience (essential) 
    • Experience in corporate investigations within Retail, FMCG, logistics related sectors(essential) 
    • Police and national prosecuting authority experience (desirable) 
    • Proficiency in Data Analysis Software 

    Job-related knowledge

    • Knowledge of interviewing and interrogation techniques 
    • Knowledge of law of evidence 
    • Knowledge of criminal law 
    • Knowledge of labor relations act 
    • Knowledge of statement taking 
    • Knowledge of police and court procedures 
    • Knowledge of constitutional rights 

    Job-related skills

    • Communication skills (verbal and written) 
    • Negotiation and investigation skills 
    • Analytical skills 
    • Interviewing and interrogation skills 
    • Presentation and report writing skills 
    • Conflict management skills 
    • Ability to work unsupervised 
    • Ability to work independently and as part of a team 
    • Strong communication and report writing skills 

    Competencies required

    • Working with people 
    • Adhering to principles and values 
    • Presenting and communicating information 
    • Analysing 
    • Learning and researching 
    • Following instructions and procedures 
    • Coping with pressures and setbacks

    go to method of application »

    Sales Advisor (27-40hr) - The Body Shop Highveld Mall (Mpumalanga)

    Introduction

    • The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

    Job description

    • To drive sales of the store through cross and up selling.
    • To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
    • To create an appealing shopping environment for customers.
    • To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
    • To increase profitability and brand loyalty with customers.
    • To ensure continuity of excellent customer service.

    MINIMUM REQUIREMENTS

    Essential Competencies:

    • Communication skills.
    • Customer service skills.
    • Listening and interpersonal skills.
    • Problem solving ability.

    Qualifications and Experience:

    • Matric/Grade 12 (essential).
    • Experience in cosmetics.
    • Retail in sales or service environment (desirable).

    Skills, Abilities and Job Related Knowledge:

    • Good understanding of retail principles.
    • Be able to interact with customers effectively.
    • Ability to apply selling skills.
    • Computer literate.
    • Good understanding of stock management principles.

    go to method of application »

    Store Manager -Sorbet Salon: Northcliff

    Introduction

    • It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

    Job description

    Guest Focus

    • Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
    • Resolve customer complaints within 24 hours.
    • Understand and be able to advise guests on all treatments in the menu.
    • Actively promote and up/cross sell treatments
    • Handle guest questions and concerns in a professional and accurate manner.
    • Answer calls in a friendly professional manner.
    • Ensure that the scheduler is well planned to accommodate guests as effective as possible.

    Citizen Focus

    • On-board new citizens in the store and mentor them on the Sorbet way (culture).
    • Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
    • Manage citizens work schedule /rosters.
    • Coordinate citizen training schedules and bookings
    • Communicate any staff/ guest problems that need attention to the Area Manager of the store.
    • Manage Disciplinary procedures and performance management with each citizen.
    • Drive individual targets per citizen with one on ones.

    Operational Focus

    • Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
    • Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
    • Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
    • Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
    • Responsible for checking that stock has been captured accurately on ESP by FDC’s.
    • Assist with administrative accurate invoice filing and controls.
    • Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant

    Reporting 

    • Submit talk show . team meeting agendas and feedback to relevant Area Manager
    • Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
    • Submit all relevant RS data to area managers monthly for accurate payroll.
    • Pulling of weekly sales figures to manage stores progress to monthly budget.

    Marketing

    • Communicate and ensure implementation of all national marketing and advertising campaigns at store level
    • Making sure citizens are aware of all campaigns
    • Collateral is displayed and implemented
    • Citizens are trained and able to sell / market the campaign.

    Key Competencies

    • Computer Literate.
    • Exceptional communication skills (spoken, telephonic and written).
    • Organised and systematic.
    • Detail orientated.
    • Must possess and aptitude for basic math and money handling skills.
    • Punctual.
    • Able to function under pressure in a fast-moving environment.
    • Able to manage multiple stores
    • Self-directed and able to work independently

    Minimum requirements

    Experience 

    • Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

    Education

    • Matic/Grade 12 (essential)
    • Business and Retail Management Diploma(desirable).

    Method of Application

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