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About the role: 

• Work at the tier 1 & 2 to deliver Asset Care functional expertise across the area/site and lead the shift Asset Care Technicians and support asset care support team to resolve complex equipment problems    
• Actively lead and sponsor capex and innovation activity at site level   
• Lead and advocate good governance around internal and external compliance (health & safety, quality and environment).  
• Continuous Improvement - accountable for specialist improvement activity  
• Provide high levels of specialist support to the operations teams.  
• Proactively lead on performance analysis that drives improvement actions that address adverse performance trends.  
• Lead the MMS Asset Care deployment within the Asset Care areas of responsibility.  
• Work with Operating Equipment Manufacturers to drive faster problem solving and greater plant availability   
• Support in delivery of outstanding performance in all aspects of the balanced scorecard (Safety, Quality, Environment, Asset Care, Delivery, Productivity, Cost and Morale).  
• Deliver and improve performance targets in safety, quality, service, cost and asset care.   

Role Responsibilities: 

• Ensure adherence to Health & Safety, Environmental and Quality Standards and compliance to maintenance regulatory standards at all times. 
• Lead the deployment of the MMS Asset Care practices in the shift asset care teams and within the support team  
• Lead the specialist support team to ensure maximum equipment availability. 
• Ensure the asset care team execute all scheduled specialist improvement activity.  
• Attend and lead T1 and 2 daily asset care review meetings and take appropriate action to provide support to course correct non-conformance. 
• Continuously drives for next level of performance through review of Autonomous Maintenance, Asset Care and Focused Improvement.   
• Ensure effective management of spare parts. 
• Review RCM activity on a weekly basis  
• Take responsibility for the asset care budget and ensure most cost-effective solutions are executed. 
• Develop team morale, recognize great performance and take timely action to address under performance where necessary. 
• Role model and coach team in the use of problem-solving tools  
• Apply specialist knowledge to lead improvement projects using DMAIC/RCPS methodology. 
• Engage with the Daily Operational Review meetings to raise, discuss and follow up on persistent performance issues to root cause problem solving and effective control. 
• Add to the maintenance system by optimizing work schedules to add value. 
• Carry out standby activities as and when required. 
• Carry out audits and inspections on equipment deems to fall under legislative requirements. 
• Able to run with and manage projects such eg.FI improvements. 
• Flexible to work additional hours and/or over time hours as and when required. 
• Manage people performance, coaching and development of a multi-disciplined team. 

Experience / skills required: 

• Ability to manage people performance, coaching and development of a multi-disciplined team  
• At least 5 years supervisory experience in an operations environment  
• Proficient in use of standard business tools MS Office, SAP and Diageo specific systems  
• Understanding of Asset Performance and maintenance philosophy with excellent Process Improvement and a solid foundation in process understanding and problem solving (eg root cause analysis)  
• Thorough working knowledge and demonstrated expertise in all areas of plant   
• Proactive structured problem-solving skills learnt through exposure to Lean, Six Sigma, TPM or Manex  
• Expert knowledge of RCPS, 5S, Set Up Time Reduction, Autonomous Maintenance   
• Basic financial awareness, understanding of business drivers, budgeting processes.   
• Project Management skills & experience  
• Track record of maintenance management - KPI improvement, planning effectiveness and adherence to ClI  
• Functioned in an environment with FSSC accreditation with clear understanding of how maintenance influences food safety and quality.  

Desirable:  

• Good working knowledge of Environmental legislation and standards  
• Best in class people management practices  
• Commercial understanding of production & supply chain management. Financially aware - Capex, R&M  
• Deep knowledge of ME, packaging, lean methodologies, process control, RCM  
• SAP (or MRP systems), Planned Maintenance, Environmental and Quality and safety systems. 
• Excellence in Supply Chain  
• Is experienced of working within the Performance Management structure of KPI’s and Tier Review Meeting Structure   
• Has a proven track record in adherence to Core Process and Standards   
• Demonstrates role model behavior and coaches’ others to follow a consistent approach and go beyond mandatory minimum requirements.  
• Proactively leverages the learning curriculums and materials on Diageo Academy and other sources to continuously grow and develop in role.    

Leadership Capabilities:  

• Win through Execution - Lead bold execution in a fast-moving world  
• Inspire through Purpose - Amplify our purpose internally and externally  
• Shape the Future - Create focus and ownership for shaping Diageo’s future ambition  
• Invest in Talent - Harness the full extent of Diageo’s talent and diversity  

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Role Purpose

• The purpose of the role is to grow Diageo market share in the On Trade by increasing spirits penetration, driving recruitment of consumers into Diageo’s spirits portfolio and building superior customer relationships to ultimately outperform the competition.

Top accountabilities

• Territory analysis, planning and execution to drive volume/value growth and achievement of KPIs.
• Execute formal on trade strategy as per defined standards of excellence in Business Plans and Cycle activity.
• Collaborate and build superior relationships with the On Trade and Redistributor customers servicing relevant territory.
• Educate and empower outlet staff to become advocates of Diageo brands through educational marketing platforms and other in-store staff incentive programs.
• Plan and collaborate with Reserve Ambassadors to win with the Reserve Portfolio in the right outlets and with the right consumers.
• Execute out of channel opportunities and occasions in line with brand/customer marketing guidelines.
• 100% adherence to customer calls as per guidelines per outlet, assigned route and frequency.
• Manage territory budget and adhere to Measurement and Evaluation business principles.
• Live and adhere to the Diageo compliance agenda and code of business conduct.

Qualifications 

• Drivers’ License
• 3-year Diploma/Degree

Experience 

• 2-3 years sales experience essential, preferably in the FMCGG/beverage industry

Key Skills 

• Brand and Category Knowledge (Customer)
• Customer Understanding
• Shopper Understanding and Insights
• Outlet Segmentation
• Joint Customer Planning
• Plan and Develop Executional Standards