Hot Jobs at Discovery Limited

Key Purpose

• Discovery Health has entered a new market segment (Main market) with a suite of low cost, high quality healthcare products. The purpose of this role is to implement the brand and communication strategy within required timelines, budget and at the Discovery marketing standard.

Areas of responsibility may include but not limited to

• To develop and execute strategy to build brand and product awareness which translates into product growth and sales
• Interact with relevant business areas and marketing centres of excellence:
• Align on marketing deliverables 
• Obtain and manage approval aligned to the sign off SOP
• Manage expectations of all stakeholders
• Maintain and build reciprocal relationships
• Take end-to-end accountability and responsibility for assigned marketing deliverables
• Ensure quality of outputs and attention to detail
• Reflect on all projects and identify opportunities for continual improvement
• Manage and optimise current and potential organic and paid acquisition channels
• To implement best in class direct communication plans for clients of the new markets products
• Unpack complex business needs to cater to this segment and to provide creative solutions considering all stakeholders
• To ensure that solutions are in line with Discovery marketing model and business strategy
• To enable fact-based and data-driven decision making on the portfolio by establishing correlations between marketing activities, revenue and profitability
• To manage a budget and expenditures for defined marketing initiatives
• Research, examine and implement new opportunities and best practices in the main market and become the segment subject matter expert 
• Proactive
• Bringing ideas to business on product and go-to-market
• Doing feasibility studies and defining new ways of doing things
• Measuring impact and driving corrective action
• Ensuring effective implementation of plans
• Managing conflict early and effectively
• Reactive
• Responding to business needs timeously

Competencies

• Exceptional verbal and written English communications skills
• Exceptional attention to detail
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships
• Time and project management skills
• Ability to convert technical information to audience appropriate communication
• Ability to critically evaluate communication elements including rationale for channel selection
• Influence and persuasion skills aligned to project deliverables 
• Ability to work well in within the brand team as well as across cross-functional teams
• Ability to structure, present and sell new idea

Education and Experience

Qualifications

• Minimum 3 year relevant undergraduate degree, honours preferable
• Minimum 3 years experience in Marketing, PR or Communication

Experience

• Direct to consumer/B2C marketing experience
• Main market segment marketing expertise and insights
• Advantageous industries - financial services, retail, banking, mobile telecoms
• Sound knowledge of key marketing disciplines not limited to GTM strategies, market development, driving adoption of digital services, B2B marketing, digital marketing and relationship marketing.

Knowledge

• All relevant promotional channels
• Agency process and relationships
• Print and production processes
• Critical elements of successful communication
• Broader marketing planning

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Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.
• Areas of responsibility may include but not limited to

Source Code:

• Implement the Technical Specification using the relevant development language.
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.       

Conduct Unit Testing:

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.

Client Relationship Management and Networking:

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
• Understanding business requirements, business systems and process context, impact and risks.
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors

Delivery and Support of Applications:

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Technical Capacity, Quality and Standards:

• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills:

• SDLC. Unit Testing. Database structure design. Technical Change Control.
• Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
• Business Writing,
• Software development within SDLC.
• Data Modelling
• SOAP, XML, XSLT, Web Services experience
• Broad Java/J2EE Pattern knowledge
• JSP, html, Struts experience
• Java Batch Scheduling (eg. Flux, Quartz) experience
• Java EE 5 & 6 experience
• EJB 3 & EJB 2 experience

Behavioural Skills:

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills.
• Able to deal with complexity and migrate between detailed and high level requirements.
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent written and verbal communication skills.

Qualifications and Experience

Qualification:

• Matric with English and Math's.
• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• A minimum of 4-5 years Java systems development experience
• Java EE knowledge and experience

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Key Purpose

• The role contributes to the organisational goals by assessing, validating and finalising of all Life Cover, Serious Illness Cover, Income Protection Cover, Disability Cover claims according to the policy terms and condition whilst still adhering to service level agreements and maintaining high service standards.

Areas of responsibility may include but not limited to:
The successful applicant will be responsible for but not limited to the following job functions:

• The role of a Specialist Claims Assessor is to assess all claims. This will predominately include the highest value claims coming in, complex claims and escalations.
• They will be required to manage a larger and more intricate portfolio to ensure that necessary turnaround times are met.
• Skilled liaison between the advisers, customers, and internal and external stakeholders
• Assistance with complaint resolution, including escalated complaint calls and FOS cases.
• Facilitating and chairing the bi weekly complex claims meetings within the team
• Coaching and upskilling junior members of the team.
• Review and approval of claim decisions that fall outside of other assessor’s financial authority limits when necessary. This includes the review of any written communication relating to the claim decision.
• Provide input into product development and system enhancements.
• Providing managerial support in managers absence

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Technical Skills

• Effective Communication Skills (verbal & written)
• Analytical
• Conflict handling
• Soft skills

Education and Experience:

Education

• Matric/Grade 12 is essential
• Biology
• A minimum of 5 years prior experience within a claims environment in the life insurance industry is essential.
• COP (Certificate of Proficiency) in life insurance would be advantageous.
• Medical degree or diploma would be advantageous.

Knowledge:

• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Extensive knowledge of our product in the Life Insurance Industry.
• Experience within the UK Life Insurance Industry would be advantageous.
• An advanced level of understanding of medical conditions and diagnoses
• Basic Financial / Accounting knowledge would be advantageous.
• Experience in Vitality Life Claims system would be advantageous.

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Key Purpose

• The Individual Life Analytics team is responsible for strategic and impactful projects for the business, offering a platform for the best actuaries to grow, own key responsibilities and challenge their abilities.
• The focus of this role is to support the reporting, monitoring and deeper analyses of actuarial experience to drive insights for management decisions and to inform the setting of assumptions. The role involves exposure to a wide range of business areas such as underwriting, claims, reinsurance and other operations, as well as the wider Discovery Group.

Areas of responsibility may include but not limited to:

• Take ownership of monthly actuarial experience reporting such as claims, lapses, paybacks and new business to inform key management decisions
• Develop and maintain actuarial models to aid in strategic business decisions
• Ensure data processes are continuously maintained and updated
• Conduct deeper analyses to inform impacts of experience variances for financial reporting
• Analysing large datasets to yield rich insights and communicating the results to a variety of stakeholders
• Compilation of reports for Discovery Life Exco, Actuarial Committee and Discovery Board
• Perform special investigations into focus areas of actuarial experience
• Identifying and understanding key business and data trends, assess the impact and identify possible courses of action to manage risk
• Develop and leverage key working relationships with various stakeholders across the business in order to support the aims of the organization

Personal Attributes and Skills

• Identifying and analysing trends
• Adapting and responding to change
• Results orientated and commercial thinking
• Working with people
• Deciding and initiating action
• Applying expertise and technology
• Proactive, accountable and able to thrive under pressure
• Advanced proficiency in MS Word, MS Excel and MS Outlook
• Analytical skills
• Statistical skills
• Creating innovating solutions to complex problems
• Writing and reporting

Education and Experience

Essential:

• Matric with Mathematics
• Honours Degree in Actuarial Science
• Qualified / near-qualified actuary with recognised actuarial professional body, e.g. ASSA or IFoA
• At least 2 years related work experience
• SQL knowledge

Advantageous:

• 3-5 years of working experience as an Actuarial Analyst / Actuary in the Life Insurance industry
• Prophet experience
   

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Key Purpose

• Seeking a Pricing Manager with a strong background in short-term insurance to lead the development of customer lifetime value models, renewal strategies and the pricing strategy for Discovery Insure. The ideal candidate will have experience in predictive modeling, data analysis, and actuarial techniques to support business objectives and drive profitability.

Areas of responsibility may include but are not limited to

• Oversee and guide in-depth investigations and ad-hoc analysis to support pricing decisions and business objectives.
• Lead the creation and refinement of actuarial models to monitor business performance and support development initiatives.
• Take ownership of lifetime value models and renewal strategies, ensuring they maximize customer value and retention.
• Utilize and oversee predictive modeling techniques to segment the client base and identify pricing opportunities.
• Ensure models are accurate and fit for purpose, regularly monitoring their performance and making necessary adjustments.
• Establish and maintain monitoring processes to measure model performance, ensuring accuracy and reliability in pricing decisions.
• Ensure data processes are continuously maintained and updated, providing oversight and direction.
• Develop and implement pricing strategies aligned with business objectives, ensuring competitiveness and profitability

Technical Skills and Knowledge

• Modelling skills preferred
• Experience with WTW software (e.g., Emblem, Radar)
• Programming Skills: SQL (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced) Insurance experience is advantageous.

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• FASSA (Advantageous)

Minimum Experience:              

• At least 3–5-year Technical Pricing experience within Insurance industry (advantageous)          

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Key Purpose

• The primary function of this role is to effectively medically and technically assess and manage disability claims submitted to Discovery Group Risk Disability Claims as well as take opportunities for involvement in projects run by the team and business to develop the team, business and yourself. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily, challenge the status quo, inspire and motivate others.

Areas of responsibility may include but not limited to

• Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
• Review and follow up on all types of disability claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements
• Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
• Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly, and concise manner using appropriate language and a client centric approach
• Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
• Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
• Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment, and performance of fellow disability claims team members.
• To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators, and management
• Work effectively in a team environment, share information, and provide support to other team members
• Contribute to team and cross-team processes, discussions, interactions, activities, and programmes

Personal Attributes

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Excellent communication skills, verbal and written
• Action orientated
• Career Ambition
• Strong Interpersonal skills
• Customer focus
• Peer relationships
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving
• Judgement

Education and Experience

• Qualification – Applicants must have a Bachelor’s degree in Occupational Therapy, Physiotherapy or Speech Therapy or related professions, ideally with experience in Vocational Assessments
• Medical Degree Allied Professional degree through a registered University
• 2-4 years of clinical experience
• Experience in the insurance or wellness industries is preferred, but not required.
• Computer literate and proficient in Microsoft Office and Excel
   

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Job Purpose

• The successful candidate will be required to assist in meeting the tax compliance requirements for international tax and Income tax compliance and reporting for companies within the group.

Areas of responsibility may include but not limited to

• Assist in researching international tax consequences and application of double tax agreements for various business transactions in order to ensure compliance with the Income Tax Act, Tax Administration Act and OECD guidelines
• Assist in the monthly monitoring of international tax transactions for the Group
• Assist in the preparation of transfer pricing documentation including the Group master file and subsidiary local files
• Assist in the preparation of Country by Country Reporting submissions and Pillar 2 requirements.
• Assist in preparation of Section 9D Controlled Foreign Company computations and IT10B submissions for the Group
• Assist in responding to SARS queries and liasing effectively with SARS in following up on outstanding items.
• Assist in the preparation of provisional and final income tax computations of various companies within the group.
• Assist in reporting on taxes in terms of IFRS, submitting tax returns and resolving any related tax queries. This includes both direct and indirect taxes.
• Assist in preparing reconciliations of various tax accounts.
• Assist in preparing and recording of group wide tax accounting entries.
• Performing ad-hoc tasks and projects to support the Group Tax team as required

Personal Attributes and Skills

• Strong analytical, interpretation and problem solving skills
• Strong interpersonal skills
• Strong attention to detail and accuracy
• Excellent communication skills (Verbal and Written)
• Ability to cope with pressure and deadlines in a fast moving environment
• Ability to work in a team or alone
• Display tenacity by managing deadlines and stimulated by working in a pressurised environment.
• Ability to plan, organize and control own work effort
• Clear and concise organization and presentation of work
• Be willing to learn and take on new projects with direction from another member of the team

Education and Experience

• Bcomm (Accounting), BComm (Taxation)
• Excellent Excel knowledge
• Knowledge, understanding and application of South African tax legislation and OECD guidelines
• Knowledge and understanding of IFRS
• 2-3 years’ experience in a tax department within a consulting firm or corporate, dealing primarily with international tax related matters.

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Key Purpose 

• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 

Areas of responsibility may include but not limited to 

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines. 
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise 
• Create strategic business partnerships with multiple intermediary stakeholders. 
• Relationship building with internal and external stakeholders. 
• Project management of new business process, from end to end. 
• Intermediary reporting and trend analysis. 
• Consistently deliver Discovery Health value proposition. 
• Escalated query resolution and troubleshooting 
• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 
• Review new business pipeline, follow-up, and tracking. 
• Issuing of quotations 
• Technical training and ongoing product support to financial advisors. 
• Keeping up to date with competitor product and service offering and industry developments 
• Participating in proactive sales and marketing initiatives 

Personal Attributes and Skills  

• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Ability to work independently. 
• Ability to take accountability, responsibility, and ownership. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organizational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Education and Experience 

Qualifications 

• 3-5 years medical scheme industry experience (required) 
• Business degree (advantageous)  
• RE5 (preferable) 
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable) 
• Knowledge of MS Office Suite 
• Sales experience (advantageous) 
• Knowledge of MS Office Suite 
• Business degree (advantageous)  
• Relevant financial services industry experience is advantageous 

Experience 

• Relevant financial services industry experience is advantageous. 
• Sound health industry experience 
• Adviser consulting experience in the financial services industry 
• An understanding of financial planning 

Requirements 

• Valid drivers licence and insured and reliable car 
• Smart-phone 
• Willingness to travel