Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
Read more about this company
Job Objectives
- To ensure that sales and profit are generated.
- Ensure that the Pet Science store complies with labour and other laws.
- To meet customer expectations.
- To manage stock according to company policy.
- Ensure the continuous training and development of all employees.
- Ensure effective scheduling, forecast planning of staff and supervising.
Qualifications
- Grade 12 – Essential
- Degree/Diploma in related field - Advantageous
Experience
- Min of 2 years’ management experience in a Pet Store
- Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store.
go to method of application »
Job Objectives
- Develop creative concepts, creative drafts and final design solutions to support the marketing team brief, objectives, key insights and desired outcomes on a day-to-day basis.
- Support customer-lead design thinking across marketing channels and propose the most effective creative executions to meet requirements for the marketing brief.
- Optimize marketing campaign collateral by executing graphic proposals and designs based on approved concepts, across any/all marketing channels (I.e., including print, websites, social media, emails, and landing pages, etc.).
- Maintain and continuously improve assets across our documentation and training, including layout, design, user experience, imagery, style guides.
- Review digital assets developed by other stakeholders (i.e., marketing agencies) and suggest and implement improvements.
- Work with various stakeholders (I.e., marketing team, agency partners, internal teams, etc.) to conceptualize, design, update artistic and on-brand digital assets, such as images, illustrations, graphics, interactive infographics, videos, and templates.
- Collaborate and support Financial Service’s key agency partners in producing high impact marketing material.
- Ensure all design outputs are in line with brand positioning and their unique graphic expressions.
- Continuously capture and contribute creative ideas, understand the appropriate social insights, conduct market research, apply creative best practices, and stay abreast of popular culture, trends, social media and current affairs.
- Maintain ongoing and effective communication with the team to ensure fit-for purpose design and solutions.
Qualifications
- Degree or Diploma in Graphic Design, Multimedia, Visual Arts or related field.
Experience
- +4 years’ experience as a Multimedia Designer within an agency or in a marketing environment with in-depth experience of design principles and the application thereof across all marketing channels and a demonstrable portfolio of work to showcase design abilities and craft in digital graphics.
- Experience using design applications such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Animate, Premiere and After Effects), Microsoft (PowerPoint, Word, etc), and Figma.
go to method of application »
Job Objectives
- Continuous collaboration with DC operations/ Suppliers and Buying to contribute to efficient receiving of supplier goods and mitigate any potential risks
- Capture and accurately report on allocations while maintaining an up-to-date allocation tracker
- Ensure all promotional activities for the different brands are accurately loaded onto the promotions grid
- Conduct comprehensive pre, during, and post-promotion analyses to identify risks and provide actionable feedback
- Develop detailed reports on promotional sales volume projections, ensuring alignment with system expectations.
- Work with DC operations/ Suppliers and Buying to efficiently plan the movement of promotional goods, contributing to overall operational efficiency.
- Effectively communicate and report promotional activities to various business stakeholders.
- Demonstrate strong teamwork skills and the ability to meet deadlines consistently.
- Monitor orders to ensure smooth processing and fulfillment.
- Analyze promotional feedback to ensure that branch promo out-of-stock (OOS) remain below 1% for all promotions.
- Be adaptable and willing to work across different sites as needed
Qualifications
- BCom Degree in supply chain (or related)
Experience
- Minimum of two years relevent experience
go to method of application »
Job Objectives
- Regularly report on pre-established KPIs to evaluate the performance of the online site.
- Collaborate closely with the buying and marketing teams to design promotions that optimize sales potential.
- Partner with the marketing and buying teams to curate a product selection that highlights offers and maximizes sales.
Oversee effective digital merchandising of the product range, focusing on:
- Overall site layout and visual appeal
- Enhanced searchability and discoverability of products
- Consistent implementation of site merchandising (daily, weekly, monthly)
- Product page optimization
- Promotional strategies aligned with business unit objectives
- Organization of creative assets in a readily accessible archive
- Setup and management of merchandising assets
- Support for executing marketing strategies on the site
- Ensure digital channels are content-rich and facilitate seamless product discovery within the catalogue.
- Assist with managing the product catalogue, coordinating with product teams to maintain catalogue integrity consistently
Qualifications
Essential:
- Matric (Grade 12)
- Appropriate Diploma/NQF Level 6
Experience
Essential
- Experience in CMS and Ecommerce
- Experience working with Product Merchandising tools and teams
- Experience in retail buying
go to method of application »
Job Objectives
- Work across the full stack, building highly scalable distributed solutions that enable positive user experiences.
- Develop new features and infrastructure development in support of rapidly emerging business and project requirements.
- Develop solutions according to standards and best practice for front-end, back-end and integration to other solutions.
- Lead new projects from conceptualisation to deployment, ensuring the delivery of software solutions to minimum viable product (MVP) standard.
- Design and provide guidance on building end-to-end systems optimised for speed and scale.
- Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.
- Design and develop reliable, effective and robust APIs.
- Test software to ensure responsiveness and efficiency. Troubleshoot, debug and upgrade software as required.
- Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
- Collaborate with technical and business stakeholders to produce scalable software solutions to MVP standard.
- Remain abreast of and understand current trends in web applications and programming languages to inform current solutions. Continuously make recommendations to improve effectiveness.
Qualifications
- Grade 12 with job related experience (essential)
- Diploma or degree in Information Systems, Computer Science or equivalent (preferred)
Experience
- 3-5 years’ experience as a Full Stack Developer in a Senior capacity or similar role (essential)
- Experience in a corporate, retail environment in a similar role (preferred)
go to method of application »
Job Objectives
Employee Centric Delivery
- Delivering the endtoend recruitment service as relevant within the respective business/divisional portfolio.
- Including but not limited to search campaigns, prescreening, sourcing, selection, induction and retention initiatives to ensure a robust, full lifecycle recruiting process in conjunction with People partners and business stakeholders.
- Overseeing the establishment of a pipeline of candidates to fulfil future business needs within the specific business/divisional portfolio.
- Overseeing the provision of support to the specific business/divisional portfolio with sourcing,screening, reference checking/validation, shortlisting of applicants and the offer management process.
- Overseeing the management of the recruitment process within the specific business/divisionalportfolio, including reviewing job profiles, website advertising, updating of the company resource plan, sifting and selection of CV’s, attending interviews and selecting candidates.
- Ensuring for the specific business/divisional portfolio that a database of candidates is established to ensure a pool of resources for future requirements that may arise.
- Ensuring utilisation of the relevant recruitment tools to ensure a consistent recruitment processand experience for all candidates.
- Dependent on business/divisional portfolio, building relationships with recruitment partners, institutions and other related vendors to enhance the turnaround time and efficiency of the recruitment process and the outcome of successful placements.
People (Self, Team & Organisational)
- Participating in, and aligning with the People team to deliver solutions and services to the business.
- Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various team activities that foster a wellness culture to ensure that the team
- mentally, physically and emotionally feels supported.
- Participating in the enablement of a culture of open and transparent communication within the team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the functional area.
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader People requirements.
- Consolidating basic costs or data as required by the functional area.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Identifying and mitigating of functional team and administrative risks.
FutureFit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in recruitment delivery services.
- Suggesting or sharing ideas related to relevant recruitment technology requirements where required.
Qualifications
- Diploma in HR, Recruitment and Administration or equivalent (beneficial).
- Grade 12, National Senior Certificate (essential).
Experience
- +1 year in a recruitment consulting role rendering a recruitment service to a business portfolio and/or providing recruitment services within an agency environment (essential).
- Experience within the FMCG, retail sector or similar (preferred).
go to method of application »
Job Objectives
Produce insights, predictions and recommendations:
- Perform analytics based on a defined set of reports, models and standards to deliver insights that supports business decision-making, addresses business or trading challenges and provides actionable solutions.
- Analyse nuances in customer profile and behaviour and make recommendations around adjustment in offer, pricing, promotions and other trade related decisions to better meet customer demands.
- Perform analysis and interpretation of performance of new projects e.g., changes in range, pricing initiatives, new products and promotions, changes in display in-store, changes in product on-shelf availability.
- Proactively support buyers with robust data that informs pricing and promotional performance.
- Integrate various data sources to unlock and realise sales opportunities e.g., data from other departments, local census.
- Implement a statistically sound and consistent approach to measuring the effectiveness of proposed pricing strategies within the department.
Produce tactical and strategic reporting:
- Deliver predefined reports to support business activities e.g., preparation for supplier performance reviews, pricing reviews, promotional planning and performance and sales analysis.
- Integrate reports with sound recommendations based on fact-based scenarios.
- Prepare for weekly management meetings on critical data related issues and departmental KPIs.
- Produce integrated reports including sales and profitability performance reports, competitor pricing and merchandising reports and other general reports as the business need rises.
Support long-term trading strategies:
- Support long-term strategy level decisions using customer science techniques.
- Collect and interpret initiatives proposed in annual category reviews and thoroughly brief relevant buyers on insights prior to supplier meetings.
- Support buyers with the preparation of annual category strategies by reporting performance on key initiatives.
- Collaborate with cross functional teams, leveraging successful initiatives, findings and analytics techniques to benefit the broader national team.
Data Gathering and processing Responsibility
- Converting raw data into meaningful insights and Reports
Qualifications
Essential:
- Bachelor's degree in commerce with a focus in (Statistics, Accounting/Economics/Financial Management/Business management)/Diploma in Information systems or similar.
Experience
Essential:
- 0-3+ years’ experience with demonstrable knowledge and experience applying research, analytical methods, applications and tools within large datasets to identify trends and purchasing behaviour that informs pricing, promotional, merchandising and trading decisions.
go to method of application »
Job Objectives
Strategic Leadership & Financial Planning
- Develop and execute financial strategies aligned with the overall business objectives.
- Drive the strategic growth agenda, identifying new financial and business opportunities for Transpharm.
- Prepare, lead, and present insights during monthly and quarterly financial meetings to influence decision-making.
Performance Monitoring & Reporting
- Track and report on the financial performance measures of Transpharm.
- Oversee financial reporting, ensuring alignment with IFRS, VAT, and tax requirements.
- Perform variance analysis, budgeting, forecasting, and month-end reconciliations using SAP.
Operational Excellence
- Provide data-driven analyses to improve operational efficiency and resolve financial challenges.
- Ensure expenses are allocated accurately to accounts, cost centers, and divisions.
- Implement and maintain robust internal financial controls, mitigating risks and ensuring compliance.
- Develop and implement cost-reduction initiatives while identifying process improvement opportunities.
Stakeholder Engagement & Collaboration
- Engage with senior stakeholders across divisions to provide financial insights and support strategic goals.
- Actively share knowledge with key stakeholders and cross-functional teams to promote collaboration.
- Maintain strong relationships with external partners and internal leadership teams.
People Leadership & Development
- Lead and mentor the finance team, ensuring professional development and succession planning.
- Foster a high-performance culture, holding team members accountable for results while providing continuous support.
- Build and manage a diverse and high-functioning team.
Business Innovation & Risk Management
- Identify and recommend new financial opportunities to improve profitability and operational efficiency.
- Evaluate and implement risk mitigation strategies, ensuring compliance with regulations and company policies.
- Lead and support the development of financial-related SAP projects to enhance system capabilities.
Qualifications
Essential:
- Bachelor’s Degree in Finance, Accounting, or Commerce.
Desirable:
- Qualified Chartered Accountant (CA(SA))
Experience
Essential:
- 4+ years of financial management experience in corporate or retail environments.
- Strong expertise in IFRS, VAT, tax compliance, and operational processes.
- Extensive experience with SAP and advanced Excel.
- Exposure to retail operations.
- Proven track record in stakeholder management at a senior level.
go to method of application »
Job Objectives
- Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
- Giving product demonstrations and helping customers find products that meet their needs.
- Identify customer needs and recommend cosmetics and skin care products based on their preferences.
- Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
- Ensure proper presentation of products on shelves.
- Explain to customers how to use products they’re interested in buying.
- Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
- Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
- Handle customer queries and escalate where necessary to management.
- If required, assist with any ad hoc duties, excluding dispensary.
Qualifications
Essential
Desirable
- Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.
Experience
Essential
- Proven experience working within a beauty and skincare environment in a similar role.
- At least 5 months of point of sale / till point experience within a retail environment.
go to method of application »
Job Objectives
- Execute product range building and line determination.
- Execute all activities related to product pricing.
- Provide input to formalise article range, stock and price point.
- Conduct product reviews.
- Execute merchandising layout determination
- Plan and execute promotional and advertising events.
- Maintain stock levels, ensuring any stock level issues are timeously resolved in stores and the DC.
- Administer invoice and purchase order processes.
- Provide functional support for buyer related activities.
- Perform market and competitor research.
Qualifications
- Degree/Diploma in Business, Finance, Logistics, Supply Chain or a related field – (essential).
Experience
- Retail experience gained through working in a Pet Shop store environment, with suppliers or manufacturing or in a retail store – (desired).
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Job Objectives
- Handling of payments and balance sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores's Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalate to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months point of sale / till point experience within a retail environment.
- Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.
go to method of application »
Job Objectives
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
Desirable
Experience
Essential
- Experience in managing staff.
- Experience working in a retail pharmacy environment.
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
go to method of application »
Job Objectives
- Design, implement and oversee the execution of the various credit value chain inputs from member onboarding to buying, invoicing and collections, including the day-to-day credit member support.
- Design, implement, manage and/or enhance processes and policies for credit application and approval in collaboration with various inputs from stakeholders.
- Design and/or contribute to the development of the credit applications process, ensuring strict adherence to member credit vetting and profiling standards and managing financial risk and potential revenue loss.
- Analyses and monitors the effectiveness and adequacy of existing credit risk processes and practices.
- Develops practical solutions to improve risk measurement and analysis using in-depth knowledge of credit risk.
- Design, implement and ensure compliance in credit collection processes for all members according to established policies and credit regulations to minimize revenue loss.
- Set-up or contribute to implementation and/or development of overall processes, systems and necessary controls pertaining to credit.
- Ensure systems and documents administrative efficiency (i.e. front and back-office administration) and regulatory compliance (i.e. POPI Act, NCA, FICA etc.) within the credit value chain processes.
- Contribute to the development and implementation of supporting systems.
- Design, implement and/or oversee efficient and value-adding member support service, including establishing good member support practice pertaining to credit related inquiries/incidents within the stores.
- Manage key stakeholder relationships and inputs pertaining to credit operations, processes, data and reporting, system support, and regulations and governance.
- Conduct and/or monitor periodic reviews.
- Manage the end-to-end credit Profit and Loss statement to ensure an efficient and profitable business unit.
- Deliver on a strategic roadmap for the credit business alongside the OKF credit team.
- Manage the end-to-end credit business and ensure strategic objectives are delivered on within milestones.
- Collaborate with People Partners to facilitate regular performance development conversations and drive agreed actions to support team members' growth as well as their contribution to the team and company culture.
- Implement mentoring and coaching interventions to develop and maintain various solutions or product knowledge and ensure team alignment with the credit strategy, continuously reporting to senior management on development progress.
Qualifications
- Bachelor’s degree in accounting, finance, or a related field
Experience
- +4 years’ relevant experience in an accounting or credit role or related field
- Proven experience developing and implementing credit policies and operational guidelines, including adherence to credit-related laws and regulations to manage credit risk controls
- Extensive knowledge and experience overseeing the delivery of credit risk mitigation processes and systems including security requirements, credit scoring systems, credit awarding/facilities and limit negotiations and monitoring within a large customer base
go to method of application »
Employee Centric Delivery
- Providing input into the People strategy for the Division and specific region and ensuring
effective implementation plans.
- Driving People operational planning as input into the divisional and regional operational plans.
- Executing against the Divisional People Roadmap.
- Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations-related matters.
- Guiding and coaching the team on People practices, policies, and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
- Collaborating with the broader People team to enable the provision of services and solutions.
- Driving the implementation of People projects and/or new People initiatives in the division, inclusive of all employee enablement and optimisation initiatives.
- Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
- Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment, and onboarding for the region (in alignment with the People Solutions and Services Teams).
- Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
- Managing the regional execution of talent management (including performance management, learning, and development) for the business and associated budgeting and administration.
- Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
- Providing guidance and People advisory services to leadership within the region and aligning change priorities and agendas to align People and regional objectives and timelines.
- Providing holistic People support to the region by delivering on the full People value chain and employee life cycle.
- Supporting the Region on various workforce management, scheduling, time and attendance, and other People wellness and health and safety activities to ensure the overall well-being and operational efficiency of the region.
People (Self, Team & Organisational)
- Facilitating various People activities, operations, and administration within the region to enable optimal productivity and engagement.
- Managing employee engagement initiatives for the region.
- Managing employee wellness initiatives in the business region.
- Co-creating People solutions with the region to ensure that all individual, team, and organisational imperatives are aligned.
Financial, Reporting & BI
- Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.
- Managing People related costs and financial compliance as applicable for the region.
- Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location, and other People data attributes.
- Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the region.
Governance & Compliance
- Managing adherence to People governance structures, policies, processes, frameworks, and procedures for the region.
- Implementing People governance, structures, policies, processes, procedures, and frameworks within the region.
- Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams.
- Accountable for the delivery of a regional People Risk Plan.
Future-Fit
- Overseeing the implementation of change initiatives in order to drive the adoption of change.
- Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience.
- Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions, and Services team.
Qualifications
Essential
- Grade 12
- Degree in Human Resources or equivalent
Experience
Essential
- +2 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle – delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role.
Desirable
- Experience within the FMCG, retail sector or similar.
go to method of application »
Job Objectives
Provide 1st Line Support:
- Perform 1st line technical analysis of end-user problems to troubleshoot and resolve incidents in line with standards and timelines for ITIL frameworks and Service Level Agreements.
- Provide high quality service during customer interactions, and ensuring the customer is well informed about the problem, resolution timelines and timeous feedback on all stages.
- Liaise with service desk and application support teams to facilitate incident resolution.
Incident Escalation:
- Update the logging system with required and appropriate information, ensuring an accurate understanding and interpretation of details provided by the end user.
- Adhere to the established organisational standards, procedures, and timelines.
- Efficiently escalate any unresolved problems or requests to the relevant application support (2nd line support) team with accurate information and problem diagnosis prior to the escalation.
Communication:
- Manage all client communications in an efficient and professional manner and ensure that technical information conveyed is accurate, easy-to-understand and detailed for the end-user.
- Execute all client interactions or communication within established business communications channels and systems (ITSM, emails, chats etc).
- Continuously communicate incident progress or resolution steps to clients.
Qualifications
- Matric / Grade 12 certification – (essential).
- A+ or N+ Certification - (essential).
- National Certificate in IT (Customer Support: Level 5) – (essential).
Experience
- +1 Years' experience in general IT operations/support services or similar role with knowledge of 1st line support service and experience resolving and escalating IT related queries within a service desk support environment in a retail context – (essential).
- Experience in a Retail / Wholesale / Financial Services industry – (preferred).
- Experience with remote support and troubleshooting of incidents related to Point of Sale (POS), SAP, and Microsoft applications - (desired).
go to method of application »
Promotional Advertising Material Coordination and Management:
- Collaborate with buying, marketing, media, and advertising agencies to create captivating promotional materials.
- Secure promotional lines for upcoming activities, both nationally and divisionally.
- Manage job timelines and update sheets to ensure smooth progress.
- Keep buyers informed with relevant national and divisional information.
- Communicate with stores to build excitement around upcoming promotions.
Print Advertising Material Coordination and Management:
- Liaise with divisional ad coordinators to fulfill Medirite's print advertising requirements.
- Work closely with buyers and agencies to align advertising activities.
- Thoroughly review and approve print advertising, maintaining tight deadlines.
- Ensure correct media and printer specifications are briefed and updated.
System Input Management and Promo Accuracy:
- Use Retail Management System (RMS) to communicate buyer requirements to advertising agencies.
- Manage expectations and changes between buyers and agencies.
- Ensure accurate pricing and descriptions on print adverts.
- Negotiate critical deadline changes and ensure all parties adhere to them.
POS and Ad Hoc Projects:
- Handle POS inquiries and process requests efficiently.
- Collaborate with agencies to develop creative solutions and keep stakeholders informed of delivery schedules.
- Manage special/adhoc projects from start to finish, ensuring clear communication and approval from the Brand Manager.
Qualifications
Essential
Desirable
- Diploma/degree in marketing
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail