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  • Posted: Jan 13, 2025
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Specialist, Fleet

    Job Description

    • To achieve Fleet sales performance objectives by implementing approved Fleet management solutions to both new and existing customers for allocated portfolio within a province across segments and sectors.
    • Commercial Asset Finance (CAF) knowledge will be advantageous.
    • To maintain post-sales relationships with customers whilst identifying further Fleet and retention opportunities in conjunction with the Relationship Managers.  

    Qualifications

    • Type of Qualification: First Degree
    • Field of Study: Business Commerce required

    Experience Required

    • 3-4 Years Experience in Sales experience in Fleet Management and Commercial Asset Finance. 
    • Experience in preparation of credit motivations.  
    • Experience in general banking. 
    • Understanding of balance sheets and interpreting financial statements

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    Specialist, Integration

    Job Description

    • To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area. 
    • To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes. 

    Qualifications

    Minimum Qualifications

    • Type of Qualification: First Degree
    • Field of Study: Information Technology

    Experience Required

    Technology Operations / Infrastructure Production

    • Technology
    • 8-10 years
    • Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
    • Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
    • Run Critsits sessions for major outages on behalf of Integration team.
    • Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
    • Checking of various log files to ensure continued processing, and proactive error handling.
    • Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
    • Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
    • Daily Incident and SLA reporting
    • As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.

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    Head, FRM, Card Issuing & Payments SA

    Job Description

    • To manage business risk across Card and Payments and collaborate with business lines and corporate functions to implement medium to short-term business plans to improve the risk profile and reduce operational risk losses for Card and Payments. Accountable to maintain and address continuous improvement of the first line of defence in response to Business Risk; which includes, Regulatory Risk, Operational and Security risk and Product Risk, for Card and Payments.

    Qualifications

    • Degree in Business , Commerce or equivalent
    • 8-10 years experience in managing fraud across client segments, products and channels, with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud. Understands fraud end-to-end and experience in how to identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.

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    Team Leader, Universal Banking

    Job Description

    • To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
    • Provide strategic leadership and direction to the Universal Banking team, ensuring alignment with organisational goals and objectives.
    • Implement and maintain rigorous performance management systems to drive team productivity and efficiency.
    • Conduct regular performance reviews and provide constructive feedback to team members, addressing any performance issues promptly and professionally.
    • Oversee the development and execution of comprehensive training programmes to enhance team members' skills and knowledge.
    • Ensure strict adherence to all regulatory requirements, internal policies, and risk management protocols.
    • Analyse market trends and competitor activities to identify opportunities for business growth and service improvement.
    • Develop and implement strategies to enhance customer satisfaction and loyalty, regularly reviewing and refining these approaches.
    • Manage branch resources effectively, including budget allocation, staffing levels, and technological infrastructure.
    • Collaborate with other departments to streamline processes and improve overall operational efficiency.
    • Represent the branch in high-level meetings and negotiations with key stakeholders and partners.
    • Take full accountability for branch performance metrics, including financial targets, customer satisfaction scores, and compliance ratings.
    • Proactively identify and mitigate potential risks to branch operations and customer relationships.
    • Foster a culture of continuous improvement, encouraging innovation and best practice sharing within the team.

    Qualifications

    • Matric (Secondary Education Certificate)
    • National Diploma (NQF6 FAIS recognized qualification)

    Critical Experience Requirements:

    • Extensive experience in Personal and Private Banking sectors is mandatory, including managing client relationships and delivering tailored banking services to meet diverse needs.
    • A minimum of 5-7 years of proven track record in front-line banking operations is essential, encompassing direct client interactions, managing transactions, resolving complex queries, and ensuring compliance.
    • Comprehensive knowledge of retail and business products, including deposit accounts, loans, credit facilities, investment products, and digital banking services. Adept at cross-selling and advising clients on product combinations to achieve financial goals.
    • In-depth understanding of branch procedures and interdependencies, including cash management, regulatory compliance, risk management, operational audits, team coordination, and process optimization.
    • In-depth knowledge of sales and managing sales teams, including setting targets, driving performance, coaching team members, and implementing effective sales strategies to achieve organizational goals.
    • Demonstrated commitment to excellence in client service, with strong interpersonal and communication skills, proactive and empathetic client engagement, and the ability to thrive in a fast-paced, results-oriented environment.

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    Manager, Enterprise Banking - Cape Town, Heerengracht Street

    Job Description

    • To lead and manage the Enterprise Direct capability in a Province; to deliver the Provincial Enterprise Direct capability value proposition for Enterprise Direct. To support the Head, Enterprise Direct to drive and deliver a value adding sales and service solutions directed by the Enterprise Direct value proposition, that will grow the customer base. To ensure the day-to-day Enterprise Direct operations managed through effective coordination between all value chain functions.

    Qualifications

    Minimum Qualifications

    • Type of Qualification: First Degree (FAIS required)
    • Field of Study: Business Commerce

    Experience Required
    Enterprise Direct Propositions

    • Business & Commercial Banking
    • 8-10 years proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products and financial structures. Advanced experience and knowledge in Credit and Compliance matters. Negotiating skills and conflict handling. Significant people management experience, leading teams and motivating people.

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    Universal Banker (Level 1)

    Job Description

    • We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

    Qualifications

    Essential Qualifications:

    • Matric
    • National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

    Required Experience:

    • 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
    • Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
    • Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
    • In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
    • Strong understanding of banking products, policies, and regulatory compliance.
    • Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

    Method of Application

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