The adidas Group strives to inspire and enable people to harness the power of sport in their lives. Sport is our very purpose. Inspired by our heritage, we know that a profound understanding of the consumer and their journey in sport is essential to achieving this goal. To anticipate and respond to their needs, we continuously strive to create a culture o...
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
- To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
- To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
- To drive store profitability by meeting or exceeding store sales and profit targets
- To ensure compliance through proper execution of established policies, procedures, initiatives and directives
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To build up productive team through training and development including succession planning for all existing positions
- To be an Ambassador of the Company values by living by them and demonstrating them on your daily interactions
KEY RESPONSIBILITIES:
- Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
- Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
- Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
- Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
- Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
- Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
- Partner with Store Management Teams to hire, develop and build a high performing team
- Hold P&L accountability for the Brand Flagship store
- Foster a collaborative working relationship with both the global and the Market organizations
- Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
- Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
- Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
- Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
- Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
- Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
- Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
- Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
- Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
- Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To drive a high-performing team by implementing training, development and succession planning initiatives.
KEY RELATIONSHIPS:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong ability to understand and use financial data to make decisions and influence outcomes
- Ability to use critical thinking and creative ways to solve problems
- Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
- Strong leadership, interpersonal and communication skills
- Strong ability to collaborate and influence across different levels and departments
- Thrives under ambiguity; open to change and act as advocate for the ‘new’
- Open to feedback; able to keep composure in stressful situations
- Passion for adidas brand and for sport
- Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
REQUISITE EDUCATION AND EXPERIENCE:
- Matric Certificate
- Minimum 5 years of relevant market experience
- Leadership role in a branded organisation (creating a brand experience)
- Successful leadership of a team (50 people +)
- Geographical mobility
- Advanced numeracy, literacy and strong communication skills
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
- To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
- To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
- To drive store profitability by meeting or exceeding store sales and profit targets
- To ensure compliance through proper execution of established policies, procedures, initiatives and directives
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To build up productive team through training and development including succession planning for all existing positions
- To be an Ambassador of the Company values by living by them and demonstrating them on your daily interactions
KEY RESPONSIBILITIES:
- Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
- Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
- Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
- Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
- Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
- Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
- Partner with Store Management Teams to hire, develop and build a high performing team
- Hold P&L accountability for the Brand Flagship store
- Foster a collaborative working relationship with both the global and the Market organizations
- Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
- Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
- Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
- Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
- Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
- Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
- Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
- Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
- Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
- Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To drive a high-performing team by implementing training, development and succession planning initiatives.
KEY RELATIONSHIPS:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong ability to understand and use financial data to make decisions and influence outcomes
- Ability to use critical thinking and creative ways to solve problems
- Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
- Strong leadership, interpersonal and communication skills
- Strong ability to collaborate and influence across different levels and departments
- Thrives under ambiguity; open to change and act as advocate for the ‘new’
- Open to feedback; able to keep composure in stressful situations
- Passion for adidas brand and for sport
- Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
REQUISITE EDUCATION AND EXPERIENCE:
- Matric Certificate
- Minimum 5 years of relevant market experience
- Leadership role in a branded organisation (creating a brand experience)
- Successful leadership of a team (50 people +)
- Geographical mobility
- Advanced numeracy, literacy and strong communication skills
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
- To maintaining an effective and organized stockroom and logistical environment
- To executes store operations with particular focus on product flow to and from the store, sales floor and back of house
KEY RESPONSIBILITIES:
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
- Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
- Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
- Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
- Do weekly cycle count to resolve negatives on weekly report with management approval.
- Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly.
- Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management
- Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
- Comply with store policies and procedures to maintain a safe shopping and working environment
- Identify improvement opportunities and communicate suggestions to store management to drive commercial success
- Guide and train selected members of the store team on basic stockroom processes and behaviors
- Collaborate productively and respectfully with team members
- Make yourself available to support other team members when needed
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
KEY RELATIONSHIPS:
- Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor
KNOWLEDGE, SKILLS AND ABILITIES:
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor
- Learn and share knowledge with the team (culture of developing others)
REQUISITE EDUCATION AND EXPERIENCE:
- 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
- Intermediate numeracy and literacy and advanced verbal communication skills
- Matric Certificate
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To manage all transactions with customers accurately and efficiently, on the POS system.
- Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
- Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
- To ensure all House Of Retail policies, rules and procedures are adhered to at POS.
KEY RESPONSIBILITIES:
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit and promote PJN as an option of payment
- Issue receipts, refunds, change or tickets.
- Redeem coupons and vouchers.
- Cross-sell products and introduce new ones.
- Sell add-ons to customers to increase UPT.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Bag packages.
- Handle merchandise returns and exchanges
- Ensure all till documents signed and filed accordingly
- Driving CRM and NPS as a last point for customer contact in store.
- Familiarize yourself with the digital dashboard to have better understanding of performance and tracking
- Sales responsibilities.
- Replenishment of sales floor.
- Housekeeping.
KEY RELATIONSHIPS:
- Customers, Peers, POS supervisor, Store Manager and Deputy Manager.
KNOWLEDGE, SKILLS AND ABILITIES:
- Basic PC knowledge.
- Familiarity with electronic equipment, like cash register and POS.
- Strong numeracy skills.
- Attention to detail.
- Strong communication and time management skills.
- Customer satisfaction oriented.
REQUISITE EDUCATION AND EXPERIENCE:
- 2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience
- Matric certificate
Method of Application
Use the link(s) below to apply on company website.
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