The adidas Group strives to inspire and enable people to harness the power of sport in their lives. Sport is our very purpose. Inspired by our heritage, we know that a profound understanding of the consumer and their journey in sport is essential to achieving this goal. To anticipate and respond to their needs, we continuously strive to create a culture o...
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
- To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
- To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
- To drive store profitability by meeting or exceeding store sales and profit targets
- To ensure compliance through proper execution of established policies, procedures, initiatives and directives
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To build up productive team through training and development including succession planning for all existing positions
- To be an Ambassador of the Company values by living by them and demonstrating them on your daily interactions
KEY RESPONSIBILITIES:
- Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
- Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
- Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
- Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
- Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
- Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
- Partner with Store Management Teams to hire, develop and build a high performing team
- Hold P&L accountability for the Brand Flagship store
- Foster a collaborative working relationship with both the global and the Market organizations
- Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
- Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
- Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
- Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
- Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
- Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
- Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
- Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
- Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
- Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
- To drive inventory shrinkage strategies and monitoring processes to minimize inventory shrinkage and ensure accurate stock management
- To drive a high-performing team by implementing training, development and succession planning initiatives.
KEY RELATIONSHIPS:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong ability to understand and use financial data to make decisions and influence outcomes
- Ability to use critical thinking and creative ways to solve problems
- Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
- Strong leadership, interpersonal and communication skills
- Strong ability to collaborate and influence across different levels and departments
- Thrives under ambiguity; open to change and act as advocate for the ‘new’
- Open to feedback; able to keep composure in stressful situations
- Passion for adidas brand and for sport
- Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
REQUISITE EDUCATION AND EXPERIENCE:
- Matric Certificate
- Minimum 5 years of relevant market experience
- Leadership role in a branded organisation (creating a brand experience)
- Successful leadership of a team (50 people +)
- Geographical mobility
- Advanced numeracy, literacy and strong communication skills
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
go to method of application »
Purpose & Overall Relevance for the Organization:
- This role will support in driving the business by building the functional capability of teams across all sales channels by focusing on commerciality, brand and product knowledge and building a service, development and leadership culture that keeps our consumer as our primary focus.
Key Responsibilities:
- Conduct trainings for own retail and consumer facing teams aligned with the Global Sales Academy objectives and deliverables, including Strategic Programs, Development Programs, Seasonal Product Training, Service and Selling, Capability and other global and local sales academy programs.
- Ensure that all trainings implemented are business relevant, consumer-centric and aligned with global sales and business strategy.
- Organize and ensure availability of relevant training materials for all teams for all sales channels
- Ensure that AREA (Onboarding) & Atticus (Product) platforms’ learning modules are completed with high activity & engagement rate as per the target set for EM.
- Evaluate trainings to ensure that the knowledge received is transferred into measurable performance and report training evaluation data
- Support and train key channel partners to build the team functional capabilities
- Manage and implement Sales Academy monthly, quarterly, and yearly calendars in coordination with global requirements and local marketing calendars.
- Collaborate with your Sales Academy peers across EM to achieve EM, South Africa and Global Sales Academy objectives and deliverables.
- Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery
- Conduct store visit to observe and identify training needs and support District Trainers and conduct trainings as necessary
Key Relationships:
- Regional: Ops, Store Management
- Local: DTC, Brand, VM
- Market: South Africa & EM Sales Academy Team
- Global Sales Academy
KPI`s:
- Kirkpatrick 4 Levels of Measurement
- Digital Learning Engagement level
- Achieve NPS expectations
- Conversion Rate
- Knowledge assessment scores
Knowledge, Skills and Abilities:
- Advanced MS office skills in particular PowerPoint & Excel
- Highly integrative with strong business mind, data focus and results orientation
- Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs
- Enthusiastic with strong work ethic with flexible approach
- Consumer-centric, approachable and strong interpersonal skills
- Excellent written and verbal communication skills
- A strong team player with an international mindset
- Excellent organization, time management and problem-solving skills
- Fluency in English is mandatory
- Ability to commute to all areas within Egypt to conduct store visits
- Ability to travel when required across Middle East
Requisite Education and Experience / Minimum Qualifications:
- University degree
- Advanced user of MS-office
- Fluency in English (both written & verbal)
- Minimum 3 years of experience in a multinational organization preferably in retail or hospitality in a learning & development role with operations background.
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Ensures that overall sales and profitability goals for the store are met
- Providing training to all associates
- Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan
- Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure.
KEY RESPONSIBILITIES:
- Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance.
- Assists the store manager by evaluates employees’ performance on a day-to-day basis
- Assists the store manager to spot talents, potentials and training needs
- Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies
- Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
- Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
- Maintains personnel files to company standards.
- Assure adherence to all company systems and procedures.
- Maintain confidentiality of adidas retail operating information.
- Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
- Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
- Assure adherence to adidas retail visual presentation guidelines.
- Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections.
- As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
- Resolving customer complaints.
- Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product.
- Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
- Other duties may be assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to use MS word, excel, outlook, and point of sale systems.
- Ability to communicate effectively in English, both written and oral.
- Ability to exercise good judgment and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to effectively present to moderate size groups.
- Ability to attend work in a regular and predictable manner.
- Knowledge of how to supervise others.
KEY RELATIONSHIPS:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Matric Certificate
- Minimum 2 years of experience in a leadership role
- 4+ years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
go to method of application »
Purpose & Overall Relevance for the Organisation:
- Support the Manager MOPS SOUTH to build and streamline Cluster GTM processes into a unified/integrated EM go-to-market approach and calendar.
- Coordination & execution of all aspects of the SOUTH Go-to-Market Process with regards to Samples and Showrooms
Key Responsibilities:
- Plan and coordinate GTM sample handling timelines and showroom preparation activities.
- Ensure timely readiness of seasonal showroom set-up and merchandising execution.
- Receive, track and manage all footwear, apparel and accessories samples.
- Maintain sample master files, documentation and related reporting.
- Responsible for sample invoicing, crediting and allocation to relevant functions.
- Act as the key contact for all sample management related matters.
- Coordinate local and international shipping, courier management and sample tracking.
- Manage and maintain the sample room including administration, controls, security and stock accuracy.
- Coordinate temporary showroom support staff and assist with onboarding and training.
- Support bi-annual sample clearance activities and inventory clean-up processes.
- Assist with planning and execution of local production content creation and upload.
- Support implementation and execution of end-to-end GTM processes and milestones.
- Assist and support other Marketing Operations ad hoc activities as required.
Key Relationships:
- Cluster Merchandising Teams (BUs, DTC)
- Other Cluster Teams, e.g. Sales, Customer Service, Purchasing
- EM MOPS
- EM IT, Business Solution, Business Intelligence
KPIs:
- Adherence to defined timelines, completeness of content delivered
- Project delivery: agreed timelines, budgets and impact assessed
Key Relationships:
- EM South Sales & Marketing Teams
- Finance, Retail and Commercial Teams
- Global and Regional Marketing Operations Counterparts
- External Couriers and Service Providers
- Temporary Showroom Staff
Knowledge, Skills and Abilities:
- Advanced Excel skills
- Strong attention to detail
- Ability to manage multiple priorities and deadlines
- Strong stakeholder engagement and communication skills
- Experience with inventory, sample or product management processes
Requisite Education and Experience / Minimum Qualifications:
- Grade 12 / Matric
- 3-5 years relevant experience in sample management, product operations, merchandising or marketing operations
- Experience supporting GTM processes and/or showroom operations preferred
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
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Purpose & Overall Relevance for the Organisation:
- Responsible and accountable for the end-to-end Inventory Control, Inbound Operations Governance, and B2B Returns Management within the South Africa Distribution Centre.
- The role ensures inventory accuracy, system integrity, stock visibility, control compliance, and operational efficiency across all warehouse activities. The incumbent acts as the custodian of inventory accuracy and operational controls, ensuring alignment between physical inventory, 3PL WMS, and SAP S/4HANA systems.
- The role is responsible for driving inventory governance through robust inventory controls, system integration monitoring, reconciliation activities, audits, compliance reporting, stakeholder alignment, and continuous improvement initiatives.
- In addition, the incumbent oversees inbound receiving performance and B2B returns processes to ensure service level compliance, timely stock availability, accurate system updates, effective stakeholder communication, and cost-efficient warehouse operations.
- The position serves as a key liaison between the DC, 3PL partner, Finance, Customer Service, IT, Internal Controls, Supply Chain stakeholders, and commercial teams to ensure end-to-end stock integrity and business continuity.
Role emphasis and accountability split
- Primary accountability: Inventory control, inventory accuracy, system integrity, integrations, controls, governance, audits, and stock visibility. Secondary accountability:
- Inbound receiving governance and B2B returns management, with clear SLA, query, reporting, and integration responsibilities. Expected operating posture: Proactive control
- owner who leads cross-functional alignment, holds stakeholders accountable, and drives continuous improvement.
Key Responsibilities:
Inventory Management & Control (Primary Responsibility):
Inventory Accuracy & Integrity:
- Own and drive overall inventory accuracy across the Distribution Centre, maintaining physical-to-system accuracy of greater than 99%.
- Ensure all system interfaces and integrations between the 3PL WMS and SAP S/4HANA are monitored and validated regularly.
- Perform formal system-to-system stock match checks at least twice per week and document reasons for all mismatches.
- Lead all inventory reconciliation activities and investigate variances to determine root causes, owners, and corrective actions.
- Monitor inventory movements and ensure all transactions are accurately and timeously reflected in the relevant systems.
- Provide documented root cause analysis, corrective actions, owners, and timelines for stock mismatches and integration failures.
- Drive action plans that correct recurring inventory mismatches and improve end-to-end system accuracy.
- Conduct regular inventory health reviews to identify risks impacting stock accuracy, availability, customer service, or financial control.
- Coordinate with IT, Supply Chain Systems, 3PL, and operational teams to ensure failed transactions are corrected and prevented from recurring.
Inventory Governance, Controls & Compliance:
- Own and maintain inventory control processes to ensure compliance with company policies, internal control requirements, audit standards, and operational SOPs.
- Ensure adherence to all inventory control checks and provide monthly reporting on control execution, exceptions, and closure status.
- Lead monthly inventory control review sessions with relevant stakeholders to discuss control performance, risks, gaps, and corrective actions.
- Hold the DC and relevant operational stakeholders accountable for process misalignment, unresolved variances, and non-compliance.
- Drive closure of all identified control gaps, audit findings, and inventory-related process deviations within agreed timelines.
Inventory Audits:
- Lead and coordinate all inventory-related audits, including preparation, evidence gathering, stakeholder alignment, and audit closure.
- Maintain full audit readiness by ensuring inventory records, approvals, reports, and supporting documentation are accurate and accessible.
- Ensure timely implementation of corrective and preventative actions arising from audit findings or control reviews.
Cross-Functional Stakeholder Management:
- Chair inventory review, discrepancy resolution, control review, and system alignment meetings.
- Collaborate with Finance, Internal Controls, Customer Service, Planning, IT, 3PL, Inbound, Outbound, Returns, and Operations teams to resolve inventory risks.
- Escalate unresolved stock integrity risks proactively and provide management with clear status, impact, root cause, and recovery actions.
Inventory Reporting & Analytics:
- Produce and distribute daily, weekly, and monthly inventory performance reports covering accuracy, reconciliations, controls, variances, ageing, blocked stock, and audit status.
- Analyze inventory trends, recurring issues, and operational risks to identify opportunities for sustainable improvement.
- Present insights, risks, and corrective actions to DC leadership and relevant stakeholders as required.
Inbound Operations Governance:
Inbound Capacity, Cost & Resource Management:
- Ensure sufficient warehouse receiving capacity is available to support inbound demand and business requirements.
- Collaborate with Inbound Customs, 3PL, and Operations teams to manage inbound workload, labour planning, dock capacity, and resource requirements.
- Drive cost-effective inbound operations by monitoring receiving productivity, resource utilization, overtime risk, and operational efficiencies.
Inbound SLA Management:
- Ensure all inbound stock is physically received and system processed within 24 hours of arrival.
- Monitor inbound receiving performance against agreed service levels and escalate risks before SLA failure occurs.
- Implement recovery plans where inbound capacity, system issues, or operational delays place service levels at risk.
Inbound Queries, Exceptions & Floor Walks:
- Ensure all inbound-related queries, discrepancies, and exceptions are investigated and closed within 24 hours.
- Maintain accurate records of inbound issues, owners, root causes, and actions taken.
- Conduct regular inbound floor walks to review open PILs, discrepancies, queries, and unresolved receiving matters on the warehouse floor.
- Drive permanent corrective actions to prevent recurring inbound issues.
- Perform regular integration checks to validate that received stock in the 3PL WMS is correctly reflected in SAP S/4HANA.
- Investigate and resolve interface failures impacting inbound stock visibility, availability, or downstream inventory accuracy.
B2B Returns Management:
Returns Processing Governance:
- Own and manage the end-to-end B2B returns process from physical receipt through system update, reporting, query resolution, and stakeholder communication.
- Ensure all B2B returns are received, processed, and system updated within 48 hours of receipt, in line with the agreed SLA.
- Monitor returns processing performance and escalate risk where SLA achievement, stock visibility, or ageing returns are at risk.
Returns Reporting, Tracker & Stakeholder Communication:
- Maintain and update the B2B Returns Tracker, ensuring all returns statuses, actions, and owners are accurately reflected.
- Prepare and share returns reports with relevant stakeholders, highlighting processed returns, pending returns, ageing items, queries, and risks.
- Lead or facilitate cross-functional returns sessions to review returns performance, open queries, recurring issues, and improvement actions.
- Ensure all B2B returns-related queries are investigated and resolved within 48 hours or within a reasonable agreed timeframe where dependency exists outside the DC.
- Perform regular integration checks between 3PL systems and SAP S/4HANA to ensure all returned stock received in the warehouse is accurately reflected in inventory systems.
- Coordinate resolution activities across Warehouse Operations, Customer Service, Finance, IT, 3PL, and relevant business stakeholders.
Continuous Improvement & Operational Excellence:
- Drive a culture of continuous improvement across Inventory, Inbound, and Returns operations.
- Identify and implement improvements that increase efficiency, reduce recurring defects, strengthen controls, improve productivity, and support cost management.
- Review operational processes regularly and put in place changes that improve service levels, stock visibility, control compliance, and stakeholder confidence.
- Support operational projects and strategic DC initiatives aimed at improving end-to-end warehouse performance.
Knowledge, Skills and Abilities:
- Motivated team player with a strong willingness to learn and continuously improve.
- High level of commitment, ownership, resilience, and motivation.
- Strong analytical capability with excellent attention to detail and the ability to identify trends, root causes, and corrective actions.
- Proven communication skills with the ability to engage internal and external stakeholders clearly and professionally.
- Experience in logistics, supply chain management, warehouse operations, inventory control, and project management.
- Financial acumen and solid understanding of budget principles, cost drivers, resource utilisation, and operational efficiency.
- Collaboration skills and ability to work across 3PL, Finance, IT, Customer Service, Planning, and Operations teams.
- Track record of proven problem-solving ability and ability to close issues through structured action management.
- High level of IT affinity, including MS Office and Teams; SAP S/4HANA and WMS knowledge is highly advantageous.
- Preferred systems capability includes practical exposure to SAP S/4HANA, Warehouse Management Systems, inventory management platforms, integration monitoring tools, reporting dashboards, and advanced MS Excel for reconciliation, variance analysis, and operational reporting.
- Strong interpersonal and communication skills, including the ability to lead and influence discussions in diverse groups of varying size, internally and externally.
Key Relationships:
- 3PL providers (Warehousing, Transport, last mile, Documentation and Clearance)
- SCM – South Africa
- Sales & Marketing
- ECOM
- Customer service
- Global NTP
- Finance & Internal Controls - Audit
- IT & Legal
Minimum Qualifications and Experience:
- 5–7 years of relevant experience within Supply Chain, Logistics, Distribution Centre Operations, Inventory Management, Warehouse Operations, or a related operational environment.
- Proven experience in inventory control, stock reconciliation, cycle counts, variance investigation, root cause analysis, audit readiness, and operational control compliance.
- Experience working with 3PL warehouse operations and cross-functional stakeholders such as Finance, IT, Customer Service, Planning, Internal Controls, and Supply Chain Operations.
- A relevant tertiary qualification in Supply Chain Management, Logistics, Operations Management, Inventory Management, Business Management, or a similar discipline.
- SAP S/4HANA, WMS, inventory management systems, and advanced MS Excel experience will be highly advantageous.
Method of Application
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