Active Jobs at Cyberlogic

ABOUT CYBERLOGIC:

• Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.
• Our core capabilities are in IT leadership, security and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.
• We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.

PURPOSE OF POSITION:

• The purpose of the Infrastructure Support Technician Team Lead is to oversee and manage the daily activities of the support team, ensuring the delivery of technical support and service to clients. Acting as the primary representative for the group, the Team Lead engages with both internal and external stakeholders to align support strategies with business goals and client needs.
• This role is focused on the continuous development and improvement of the team, ensuring that each member has the necessary skills, knowledge, and resources to excel. The Team Lead is responsible for fostering a collaborative team environment, promoting best practices, and driving the achievement of key support metrics.

KEY RESPONSIBILITIES: 

• Leadership:
• Lead, inspire, and motivate the Infrastructure Support Technician team by fostering a positive work environment that encourages teamwork, collaboration, and professional growth.
• Oversee the day-to-day operations of the Infrastructure Support Technician team, ensuring adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements (SLAs) by consistently meeting or exceeding established targets for response times, resolution times, and customer satisfaction. This includes monitoring and managing support ticket queues, prioritising issues based on urgency and impact, and ensuring timely follow-up and resolution of client requests.
• Collaborate with direct reports to create individual development plans that outline their career goals and the steps needed to achieve them, while ensuring alignment with company goals and client requirements.
• Assess the skills and knowledge of team members to identify areas where improvement or development is needed.
• Provide continuous feedback to direct reports regarding their performance, emphasizing both strengths and areas for improvement to support their professional development.
• Conduct regular contribution evaluations and participate in the performance review cycles.
• Participate in talent acquisition and the recruitment of new team members.
• Train and onboard new team members, as well as provide ongoing training and development opportunities for existing team members.
• Conduct regular 1 on 1s with direct reports
• Drive continuous optimization through facilitating daily stand-up meetings with the team and regular process improvement reviews and automation initiatives.
• Lead Incident Response and Planning:
• Coordinate major incident response efforts, and orchestrate cross-functional teams to ensure swift resolution, effective communication, and post-incident analysis for continuous improvement.
• Facilitate the management of escalations to and from the Infrastructure Support Technician Team.
• Provide guidance and mentorship to junior team members such as the monitoring and Infrastructure support technician staff.
• Facilitate the creation of training sessions aimed at enhancing the skills, knowledge, and overall professional development of team members.
• Develop and test incident response plans tailored to critical situations, ensuring comprehensive preparedness and effectiveness in mitigating and managing potential threats.
• Cross Team Collaboration:
• Facilitate the collaboration between the Infrastructure Support technician team with other departmental teams, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns.
• Collaborate with People Operations on recruitment, onboarding, and training of new team members, ensuring the team has the necessary skills and knowledge to deliver exceptional support services.
• Foster a collaborative environment by promoting knowledge sharing, cross-training, and mentoring within the team.
• Process Optimisation:
• Collaborate with relevant departmental leaders to optimise support processes and workflows by identifying any addressable gaps within the processes and workflows.
• Collaborate with relevant departmental leaders in the development of long-term support strategies and roadmaps, aligning technical initiatives with departmental and organisational goals.
• Implement and maintain quality assurance measures, ensuring adherence to established standards, best practices, and compliance requirements.
• Technical Support and Guidance:
• Provide advanced technical support and guidance to the Infrastructure Support Technician Teams by addressing escalated problems and questions.
• Infrastructure and Security Risks Management:
• Stay informed about infrastructure and configuration best practices to proactively identify and mitigate potential risks, ensuring the stability and integrity of the clients systems and data.
• Stay informed about the latest cybersecurity threats, trends, and best practices to proactively identify and mitigate potential risks, ensuring the security and integrity of the clients systems and data.
• Scripting and Automation:
• Examine and identify opportunities to automate routine tasks and processes across various operational areas to enhance efficiency and streamline workflows.
• Collaborate with the automation team to streamline system management and reduce manual intervention.

Ways of working:

• Manage and maintain team adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements (SLAs) by consistently meeting or exceeding established targets for response times, resolution times, and customer satisfaction. This includes monitoring and managing support ticket queues, prioritising issues based on urgency and impact, and ensuring timely follow-up and resolution of client requests.
• Oversee team adherence towards detailed documentation of support activities and maintaining accurate records of support tickets, including issue descriptions, troubleshooting steps, and resolutions.
• Review, compile and action Requests for Change (RFCs) related to infrastructure, by reviewing proposed changes, assessing potential impacts, providing technical guidance, and ensuring that changes are implemented smoothly and in compliance with established procedures and policies.
• Establish timely communication with clients and internal stakeholders (e.g. CSMs & SDMs) to provide updates on the status of support requests, and proactively identifying opportunities to improve the support experience.
• Ensure flexibility and availability to support system upgrades, and maintenance activities, work remotely or on-site as needed, and travel occasionally to client sites or attend training and meetings.
• Participation in the after-hours "team lead" standby roster to provide support for Cyberlogic 24/7 clients.
• Establish and promote best practices for documenting infrastructure configurations, procedures, and troubleshooting guidelines while leading efforts to maintain accurate and up-to-date documentation, knowledge base articles, and training materials to enable efficient knowledge sharing and enhance the team's technical expertise.
• Create and present regular reports to senior management, highlighting achievements, challenges, and recommendations for enhancing the Infrastructure Support technician team's effectiveness and efficiency.

Continuous Learning and Development:

• Advocate and establish innovation and efficiency within the team's operations through the adoption of new technologies and practices.
• Participate in ongoing training and development opportunities to enhance skills and knowledge relevant to the role.
• Setting and reviewing team and individual development goals to ensure continuous improvement and growth.

KEY REQUIREMENTS:

Required:

• 1-3 years of experience in a technical team leadership support role, preferably in a managed services or enterprise IT environment with a focus on infrastructure support.
• 3-5 years of experience in technical support, preferably in a managed services or enterprise IT environment with a focus on infrastructure support.
• Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure
• CompTIA A+
• CompTIA Network+
• Fortinet Certified Professional (FCP) - FortiGate Administrator
• Mimecast Email Security, Cloud Gateway Fundamentals Level 1 Certification
• Mimecast : Email Security, Cloud Gateway Advanced Level 2 Certification

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Purpose Of Position

• The Account Executive – Cyber Security and BI will be responsible for creating and executing on a Go-To-Market plan to develop new client relationships. They are motivated by the challenges and excitement of growing a business through creative thinking and collaboration, and above all have a strong drive to support client priorities by matching them with robust and viable solutions. A successful candidate will consistently be sourcing, solutioning and closing net-new logos to the highest level of customer satisfaction.

Key Components Of The Role Will Include

• Establishing professional and consultative relationships with client stakeholders, up to C-level where applicable, across a range of small, mid-sized and large accounts by developing a core understanding of their unique business drivers and matching them with solutions that align to the clients' OKRs (Objectives, Key Results)
• Crafting proposals and closing deals that result in consistently meeting/exceeding sales targets
• Collaborating cross-functionally with other relevant teams across the business to create and refine strategies, processes, and policies that drive organisational growth
• Collaborating with external business partners (vendors, OEMs, etc.) to drive mutually beneficial outcomes for shared prospects and clients

Key Responsibilities

• Developing Sales Plan: Develop a comprehensive sales plan to reach and exceed sales quota both on an annual and quarterly basis.
• Lead Generation: Build and execute on strategies to identify and seek out new leads and opportunities in the Cyber Security, and Business Intelligence (BI) market.
• Account Planning: Define clear plans to convert prospects to closed won opportunities. Identify and reach decision makers and key influencers and can persuade them to take-action by leaning on best-practice sales methodologies.
• Industry Knowledge: Constantly refresh insight, knowledge and understanding of broad IT technology industry, solutions and strategies.
• Presentation and Proposal Building: Professionally and effectively communicate Cyberlogic's solutions to new prospects through presentations, written proposals, RFP responses and regular business correspondence.
• Pipeline Management: Follow the sales processes/procedures including creating and maintaining a monthly/quarterly sales forecast and excellent CRM hygiene.
• Vendor/Partner Ecosystem Management: Build relationships with key partner/vendor stakeholders to execute joint account and market development opportunities which leads to new solutions and revenue sources ensuring mutual alignment and maximisation of co-selling opportunities.
• Data/Performance Analytics: Assist in monitoring and analysing objectives and key results (OKRs) to evaluate the effectiveness of sales campaigns. Contribute insights to optimise strategies and improve ROI of sales/demand generation activities.

Key Requirements

• Outstanding commercial sales acumen derived from previous experience in a sales or account management role, preferably within the IT/Cloud services, Cyber Security, or Data Analytics and Intelligence industries.
• A demonstrable understanding of one or more of the following disciplines: IT & Cloud Infrastructure and Services, Cyber Security, or Business Intelligence and Data Analytics.
• Strong analytical skills and the ability to derive actionable insights from data.
• Must be comfortable working in a fast-paced environment and have a demonstrated desire to grow and achieve personal and work goals.
• Meticulous attention to detail.
• Ability to collaborate effectively within a cross-functional, geographically dispersed team.
• Proven ability to work autonomously in a remote / hybrid environment.
• Exceptional organisational, presentation, and interpersonal skills.
• Exceptional written and verbal communication skills, including the ability to tailor messaging to suit differing personas and business priorities.
• Leadership qualities and a deep desire to nurture those skills and competencies.

Qualifications & Experience

• 5+ years of relevant B2B sales and/or account management experience.
• An excellent sales track record selling technology solutions within the following fields: Cyber Security, Business Intelligence and Analytics, Technology Solutions, SaaS.
• Bachelor's Degree in Business, Technology or a related field. Additional education/certifications are desirable.
• Experience in acquiring key new logo customers (Hunting).
• Skilled Solution Seller with a shown ability to build proposals.
• Ability to operate up to a C-Level within our prospects & customers (CIOs, CTOs).
• Familiarity with established sales methodologies such as MEDDIC or Value Selling preferred.
• Familiarity with CRM tools such as Salesforce, HubSpot, or similar is desirable.
• Leadership experience (formal and/or informal) is a plus.

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PURPOSE OF POSITION:

• The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the Cyberlogic ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services.
• A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.

Technical

• Knowledge of Microsoft 365 product and licensing suite, Azure, Networking, Virtualisation, security and general on-premise Infrastructure and IT technical affinity.

Passion

• Using IT to support a client's business objectives, using a combination of technology know-how with a good understanding of the client's business and industry.

Stakeholder Management

• Ability to comfortably manage relationships on a technical and business level.

Experience

• A proven track record of technology solutions sales in the SME space is desired.

Accountable 

• Client portfolio and business relationship management
• Maintaining and growing revenue in accounts
• Managing commercial risk

Responsible

• Commercial management
• Delivery management
• Client satisfaction

Contribution 

• Peer coaching and mentorship
• Team development and innovation projects

KEY RESPONSIBILITIES:

• Client Portfolio Management
• Maintain and build relationships with key client stakeholders
• Collate reporting to share at regular check-ins to align on value-driving metrics
• Proactive client risk and issue management
• Bill of ICT assessments
• Develop deep context of the client landscape and their operating model
• Understand the impact of business trends and emerging technology on our clients and their customers and staff
• Generate value by working with our clients to create innovative solutions to business problems
• Demand Management
• Opportunity and pipeline development initiatives
• Drive both client demand and support the sales process
• Develop account plan with the support of the greater Client Success and Delivery team
• Lead client to successfully operate their IT landscape, from Adoption to Digital Transformation
• Develop an improvement plan and execution roadmap to augment the client’s IT landscape
• Delivery Management
• Project portfolio management across client accounts
• Appropriate allocation of teams in conjunction with the projects manager to deliver planned initiatives
• Manage project quality, milestones, budget, risks and issues
• Build partnerships with internal teams to support effective service delivery
• Manage client expectations and retrospectives following delivery initiatives
• Develop reusable intellectual property and collateral for knowledge sharing
• Commercial Management
• Annual SLA renewal planning, negotiation and approval
• Manage commercial risk ensuring contracts are signed and in place timeously
• Project proposal coordination
• Project forecasting and billing
• Project Statement of Work support
• Compliance management of Cyberlogic terms
• Management of profitability of projects and services
• Coaching and Mentoring
• Peer coaching and mentoring of teammates
• Development of knowledge assets to share with the team
• Profile the Cyberlogic brand to attract talent and build further client opportunities

CORE COMPETENCIES:

• Adhering to Principles and Values
• Presenting and Communicating Information
• Creating and Innovating
• Delivering Results and Meeting Client Expectations

TECHNICAL COMPETENCIES:

• Sales Proposal Development
• Sales Management
• Contract Management
• Relationship Management

OTHER REQUIREMENTS:

• You will be required to travel to clients. Own vehicle and a valid driver’s license are required.
• To be successful in this role, the candidate must be passionate about making a difference, be able to work autonomously as well as a part of an extended team, conduct themselves with integrity, professionalism and adopt a continuously learning mindset to meet the challenges of delivering within an ever-changing technology landscape.

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Purpose Of Position

• As a Senior Data Consultant, you will play a critical role in designing, developing, and maintaining data pipelines to enable data-driven decision-making across our clients' businesses. You will work closely with a small but highly skilled team of data engineers, data scientists, and business analysts to deliver high-impact solutions. You'll be expected to bring both technical expertise and a collaborative mindset, helping to shape the architecture and development of data solutions on cloud platforms.

Key Responsibilities

• Design, build, and maintain scalable data pipelines for the collection, transformation, and storage of data. 
• Work with large, complex datasets to ensure efficient processing and integration. 
• Develop data engineering solutions using Azure technologies and PySpark for distributed data processing. 
• Implement ETL processes and automate data workflows to support analytics, reporting, and business intelligence initiatives. 
• Collaborate with data scientists, business analysts, and stakeholders to understand data requirements and deliver actionable insights. 
• Ensure data quality, consistency, and reliability across all pipelines and datasets. 
• Optimize data models, storage, and processing workflows for performance and scalability. 
• Contribute to the architecture and design decisions for cloud-based data platforms. 
• Mentor junior team members and foster a collaborative and innovative team culture. 
• Troubleshoot and resolve issues related to data pipelines, ensuring high availability and performance. 

Key Requirements

Essential: 

• 8-10 years of experience in data engineering or a related role with a strong background in building and optimizing data pipelines. 
• Expertise in PySpark for large-scale data processing and distributed computing. 
• Strong experience with Azure data technologies (Azure Data Factory, Azure Databricks, Azure SQL Database, etc.). 
• Proficiency in SQL and experience working with relational and NoSQL databases. 
• Experience with cloud-based data platforms and services, especially in Azure. 
• Solid understanding of ETL processes and data modeling techniques. 
• Strong problem-solving and troubleshooting skills. 
• Experience working with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) practices. 
• Strong communication skills and the ability to work effectively within a collaborative, small-team environment. 
• A proactive, self-starter attitude with a passion for data engineering and technology. 

Preferred

• Experience with data warehousing solutions (e.g., Azure Synapse Analytics, Snowflake). 
• Familiarity with other big data technologies (e.g., Hadoop, Kafka, Spark Streaming). 
• Experience with infrastructure as code (IaC) tools such as Terraform or Azure Resource Manager (ARM). 
• Knowledge of containerization technologies (e.g., Docker, Kubernetes). 
• Background in Agile development methodologies. 

go to method of application »

Purpose Of Position

• As a Senior Data Consultant, you will play a critical role in designing, developing, and maintaining data pipelines to enable data-driven decision-making across our clients' businesses. You will work closely with a small but highly skilled team of data engineers, data scientists, and business analysts to deliver high-impact solutions. You'll be expected to bring both technical expertise and a collaborative mindset, helping to shape the architecture and development of data solutions on cloud platforms.

Key Responsibilities

• Design, build, and maintain scalable data pipelines for the collection, transformation, and storage of data. 
• Work with large, complex datasets to ensure efficient processing and integration. 
• Develop data engineering solutions using Azure technologies and PySpark for distributed data processing. 
• Implement ETL processes and automate data workflows to support analytics, reporting, and business intelligence initiatives. 
• Collaborate with data scientists, business analysts, and stakeholders to understand data requirements and deliver actionable insights. 
• Ensure data quality, consistency, and reliability across all pipelines and datasets. 
• Optimize data models, storage, and processing workflows for performance and scalability. 
• Contribute to the architecture and design decisions for cloud-based data platforms. 
• Mentor junior team members and foster a collaborative and innovative team culture. 
• Troubleshoot and resolve issues related to data pipelines, ensuring high availability and performance. 

Key Requirements

Essential: 

• 8-10 years of experience in data engineering or a related role with a strong background in building and optimizing data pipelines. 
• Expertise in PySpark for large-scale data processing and distributed computing. 
• Strong experience with Azure data technologies (Azure Data Factory, Azure Databricks, Azure SQL Database, etc.). 
• Proficiency in SQL and experience working with relational and NoSQL databases. 
• Experience with cloud-based data platforms and services, especially in Azure. 
• Solid understanding of ETL processes and data modeling techniques. 
• Strong problem-solving and troubleshooting skills. 
• Experience working with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) practices. 
• Strong communication skills and the ability to work effectively within a collaborative, small-team environment. 
• A proactive, self-starter attitude with a passion for data engineering and technology. 

Preferred

• Experience with data warehousing solutions (e.g., Azure Synapse Analytics, Snowflake). 
• Familiarity with other big data technologies (e.g., Hadoop, Kafka, Spark Streaming). 
• Experience with infrastructure as code (IaC) tools such as Terraform or Azure Resource Manager (ARM). 
• Knowledge of containerization technologies (e.g., Docker, Kubernetes). 
• Background in Agile development methodologies.