Jobs at Sanlam

The role is for an intern-level candidate who is interested in starting a career in IT. The role includes participation in IT system support and project administration.

What will make you successful in this role?

I.T Support Responsibilities

• Reporting to the SCI Support Manager
• Responsible for monitoring the SCI Ticket Management System and the Support Inbox where SCI staff and other 3rd party support desks log incidents and work requests for the SCI IT team respectively.
• Assigning / Re-assigning / Escalating requests and incidents received by the business.
• Collaborating with all 3rd party resolver teams to ensure the timeous resolution of incidents and requests
• Responsible for SCI Support user administration including onboarding of new starters and off boarding of leavers.
• Responsible for distributing incidents and work requests, monitoring progress and providing feedback to business users until issues are resolved.
• Responsible for filing and archiving SCI support documents.
• Contributing to the improvement of the SCI IT Support Services through quality assessment, initiative and innovation.
• First Time Fix Resolution of issues reported to the service desk.
• Monitoring the SLA performance of 3rd party service providers and escalating SLA breaches and/or concerns to management.
• Identify and neutralise potential risks and challenges within the IT support service.
• Responsible for all audit related administration tasks.
• Creating relevant business continuity & training documentation.
• Service desk monthly reporting

Incident Management

• Responsible for the management of all technology disruptions to the business through the application of the ITIL Framework and ensuring minimal downtime to the business.
• Responsible for ensuring effective communication to manage customer expectations.
• Tracking of Major Incidents
• Creating Incident Reports and ensuring incident reports are received from 3rd party resolvers
• Maintaining the I.T knowledge base

Silica Central User Administration

• Responsible for user admin (New users, password reset, user role allocation and user off-boarding) on the Silica Central System and providing feedback to users.

Silica Service Desk

• Responsible for logging AWD user admin requests (New users, password reset, user role allocation and user off-boarding) with Silica Service desks and monitoring and driving to conclusion.
• Responsible for logging incidents and work requests with Silica Service desks and monitoring and driving to conclusion
• Responsible for preparing Silica incident reports

ITISS Service Desk & SRS’s

• Responsible for providing feedback to the ITISS Service Desk for incidents originating at ITISS.
• Responsible for logging ITISS Service Requests (SRS’s) and monitoring and driving to conclusion.
• Responsible for keeping an asset register of local hardware and coordinating with ITISS to align asset registers.

Qualification And Experience

• Grade 12 and Diploma/Certificate with 2 to 4 years related experience.

Knowledge And Skills

• Client Delivery and incident handling
• Reporting and Administration
• Technologies
• Business Requirements Definition
• Problem Tracking Tool

go to method of application »

Assume overall responsibility of Technical support to Distribution within the specific region in respect of Underwriting, Risk selection and Claims Assessments for the Crop portfolio with the explicit goal to support profitable growth in the Agriculture market segment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Implement Underwriting Policy/Rules
• Risk management
• Audits on Claims, assessments and MPCI reports
• Support to Product maintenance and enhancement
• Assume overall responsibility in the region for the quality of all loss assessments, training of permanent & part-time assessors on technical aspects as well as assessment procedures and reports
• Build and maintain loss assessment capability in the region that is sufficient to service the business at all time.
• Support with complex claims and assessment
• Responsible for re-assessments
• Manage and co-ordinates assessments during catastrophes
• Support to Research – evaluation and testing of assessment rules and guidelines
• Responsible for control assessment
• Represent region on the Underwriters & Insurance Support meetings

QUALIFICATIONS AND EXPERIENCE

• Agricultural degree or diploma with soil science and plant science as subjects – preferred
• 7-10 years’ experience in the technical & loss assessment aspects of crop insurance.
• Experience in people management