Job Opening at NedBank

Job Purpose

• We are looking for a Manager: Credit Risk to provide client service by applying sound credit risk management principles through management of staff thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Job Responsibilities

• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback monthly by drafting business reports as at month end.
• Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Meet clients' expectations by resolving queries within turnaround times.
• Manage staff performance by monitoring daily activities of direct reports.
• Manage performance of the team by conducting on the job training, counselling and coaching.
• Manage efficiency of team delivery by drafting and implementing team's strategies.
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
• Enhance policies and procedures by reviewing recommended submissions from other parties.
• Enhance processes by constantly seeking innovative improvements to the credit systems
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
• Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage the team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit
• Minimum Experience Level
• 5 years in Banking within Credit environment

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Creating a business report
• Implementing a strategic plan
• Investigating and reviewing processes to improve client satisfaction
• Coaching and Mentoring
• Providing constructive feedback to employees
• Credit Assessments
• Communicating job requirements and performance standards to others
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks

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Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of solutions, products, projects, or programmes for a portfolio in ensuring the successful implementation of solutions and products and to realise the business cluster strategy. Manage performance of solution / product in line with business goals. Provides expert advice and counsel to functional/ and non-functional user personnel and project teams on the most complex aspects of integration of logical groupings of product capabilities. To facilitate agreed solution and ensure the solution meets business requirements and business cases target.

Job Responsibilities

• Manage product development Lifecyle – Idea, Prototype, Develop, Iterate and Enhance

• Build business case and vision for new products with key performance indicators
• Make sure capability (solution) is scalable across multiple use cases
• Embed sustainable change culture and new way of work – solution ownership and ongoing iteration
• Bridge gap between business / technical knowledge – Link business need to technology requirements and best in class solutions
• Setup and support squad enablement and ensure necessary roles for delivery through technical counterparts
• Link various business areas across the value chain to create solution (SME engagement model) – Collections, Credit, CX, Digital etc
• Manage solution roadmaps and backlogs in the short, medium and long term
• Test solution with customers and the market – Prototyping – Guide specialised teams to enable client centric solutions
• Ensure end to end product delivery through the value chain in collaboration with other areas
• Manage solution performance and iterate forward – Solution Dashboard and Business Case Tracking
• Identify product and market opportunities in collaboration with other areas – Find best in class solutions
• Leverage emerging innovation to pilot, prototype and incubate new solution
• Capability roadmap owner for Solution / Product – Own major feature development (EPIC owner)
• Manage change backlog on existing products and iterative changes
• Assist in defining the operational business requirements of the solution (KPI'S, SLA's processes and procedures and reporting) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of products/ services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with solutions, products, programmes and projects
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant post grad qualification

Essential Certifications

• Industry/ Product specific

Minimum Experience Level

• 3-5 years in a product or service development role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

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Job Purpose

• We are looking for a seasoned administrator to join our Business Banking Credit Risk Support team.  In this role you will be required to provide administration support and specialist services to management across business functions in line with Nedbank business strategy.   The ideal candidate for this role is someone who has previous experience in credit/ credit risk and minute taking experience will be an advantage.

Job Responsibilities

• Preparation of client letters and notifications such as warning letters and letters of demand.
• Conduct all relevant administrative checks for handovers to LRC and take-on’s from Credit.
• Download and distribute daily / weekly / monthly credit risk reports
• Complete accurate and concise minutes of a meeting. 
• Perform general credit risk administrative tasks to support the credit risk team
• Ensure activities are performed within SLA and contribute to the seamless flow of work through regular communication and feedback with management
• Effective planning and organising for self and team success
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Contribute to building of intellectual capital of the team by knowledge sharing with all stakeholders.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Innovatively identify and recommend opportunities to enhance administration related processes, systems and policies.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 years in credit assessment of which 2 years in credit control/risk management environment

Behavioral Competencies

• Monitoring Information
• Decision Making
• Managing Work
• Collaborating
• Execution
• Influencing

Technical / Professional Knowledge

• End -to End Innovation Lifecycle Method
• Managing conflict situations
• Financial management
• Analytical Skills
• Stakeholder management
• Industry trends
• Systems knowledge

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Job Purpose

To educate clients on the convenience, security, and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first-line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their accounts.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action, and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• On the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, inquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for handover to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, and balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawals, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank by meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• Must have 1 - 2 years of Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

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People Specification

• Whilst the Role of Outsource Estates manager is a management role, it differs from the Industry understanding of an internal staff management of estates as follows:
• There are 2 support staff engaged with the Outsourcing of estate matters.
• The direct engagement is with External Attorney and Trust companies to whom significant volumes of estates have been outsourced, nationally.
• The need, in addition to the normal estates manager role as Industry defines will be:
• Identify and balance the numbers of all outsourced matters to or internal systems and ensure recorded on estate systems.
• Be involved in the development of the ongoing report around Outsourced matter on
• Work to SLA and be drive changes to the SLA to guide the Client and Outsource party Value proposition.
• Build on the Financial models and define the revenue fee flows between parties including the Invoicing and Budgeting process.
• Be accountable for financial revenue and cost targets as derived. Included in this is the ongoing review of the existing pricing models, in association with the Head of Legal.
• Actively manage, the relationship as well as cases of estates as needed. This required an in-depth knowledge of estate administration.
• Take personal accountability and ensure resolution of complaints in the Outsource space and build solutions to prevent similar occurrences in the future, in conjunction with the Outsource partner.
• The position is preferably Gauteng (Nedbank Rivonia Road Campus) based.

Job Purpose

To manage, organise, control and plan the activities of the Estates Department.

Job Responsibilities

• Build and maintain relationships across intermediaries to source agency estates.
• Contact heirs of estates to determine need and offer wills facility.
• Meet transformation targets during staff recruitment, retention and training and use preferred suppliers.
• Analyse deviations from divisional EE and transformation plans and ensure recommended corrective action is appropriate and implemented.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Develop and implement action plans to address issues raised in culture surveys.
• Create a client service culture.
• Support implementation of business optimisation improvement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage, monitor and address deadwood in the team.
• Monitor estates to ensure they are closed within the target period.
• Monitor action targets for estates to ensure agreed actions are completed.
• Manage, track and monitor complaints and address service delivery issues.
• Manage, track and monitor overdue liquidation and distribution accounts.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Create an environment of teamwork and encourage participation in decision-making processes.
• Stay abreast in field of expertise and deliver on stakeholder expectations by identifying current and future training and development needs.
• Follow the recruitment process when recruiting talent.
• Conduct career conversations, use talent grid principles and develop talent retention programmes.
• nderstand and embrace the Nedbank vision and values, leading by example.
• Manage new employee on-boarding process per the on-boarding check-list.
• Prepare an annual action plan in support of the roll-out budget.
• Prepare and execute a marketing plan in support of the business strategy.
• Measure delivery and performance against the annual budget and act where necessary.
• Track and monitor team delivery against targets.
• Implement plans and projections in order to achieve budget.
• Closely monitor and address shortcomings with individuals.
• Monitor and manage office errors to keep them within an acceptable level.
• Track and monitor internal audit findings and ensure appropriate action is taken.
• Implement governance and compliance standards and adhere to best practice.
• Manage team risk through completion of team stats, monitoring work in progress, addressing exceptions monthly and sharing monthly stats.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Certificate in Financial Planning (CFP).