Snr Product Development Manager at Nedbank

Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of solutions, products, projects, or programmes for a portfolio in ensuring the successful implementation of solutions and products and to realise the business cluster strategy. Manage performance of solution / product in line with business goals. Provides expert advice and counsel to functional/ and non-functional user personnel and project teams on the most complex aspects of integration of logical groupings of product capabilities. To facilitate agreed solution and ensure the solution meets business requirements and business cases target.

Job Responsibilities

• Manage product development Lifecyle – Idea, Prototype, Develop, Iterate and Enhance

• Build business case and vision for new products with key performance indicators
• Make sure capability (solution) is scalable across multiple use cases
• Embed sustainable change culture and new way of work – solution ownership and ongoing iteration
• Bridge gap between business / technical knowledge – Link business need to technology requirements and best in class solutions
• Setup and support squad enablement and ensure necessary roles for delivery through technical counterparts
• Link various business areas across the value chain to create solution (SME engagement model) – Collections, Credit, CX, Digital etc
• Manage solution roadmaps and backlogs in the short, medium and long term
• Test solution with customers and the market – Prototyping – Guide specialised teams to enable client centric solutions
• Ensure end to end product delivery through the value chain in collaboration with other areas
• Manage solution performance and iterate forward – Solution Dashboard and Business Case Tracking
• Identify product and market opportunities in collaboration with other areas – Find best in class solutions
• Leverage emerging innovation to pilot, prototype and incubate new solution
• Capability roadmap owner for Solution / Product – Own major feature development (EPIC owner)
• Manage change backlog on existing products and iterative changes
• Assist in defining the operational business requirements of the solution (KPI'S, SLA's processes and procedures and reporting) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of products/ services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with solutions, products, programmes and projects
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant post grad qualification

Essential Certifications

• Industry/ Product specific

Minimum Experience Level

• 3-5 years in a product or service development role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process