Job Openings at 1 Life Insurance

RESPONSIBILITIES

Leadership and Direction

• Explain the action plan to support the sales agents in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve business goals.

Performance Management 

• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

• Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.

Organisational Risk Management

• Ensure the organisation is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Personal Capability Building

• Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.

Data Collection and Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• FAIS recognised qualification or Wealth Management Qualification (Essential);
• RE 5 (Advantageous);
• Degree/ Diploma in Business Management (Advantageous)

EXPERIENCE

General Experience

• 3 or more years' experience in a sales and advisory environment (Essential);
• 2 years Long-term Insurance experience (Essential)

Managerial Experience

• 3 or more years' experience supervising and directing people (Advantageous)

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RESPONSIBILITIES

Broker Customer Service

• Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems. Ensure continuous enforcement of new and existing marketing strategies through Brokers/External Partner relationships. Ensure Brokers/External Partners are continuously up to date with regards to training, products and processes in order to drive sales and ensure adherence to business and statutory requirements. Ensure the 1Life distribution operating model delivers contracted services to new and existing Brokers/External Partners. Enhance Broker/External Partner relationships through continuous motivational sales support and recognition.

Customer Relationships Development

• Make or receive calls (by telephone) to allocated Brokers to generate additional leads and maintain existing ones. Act as a first point of contact for resolving broker queries and complaints. Effectively build, maintain and manage new and existing Broker/External Partner relationships, departmental relationships as well as relationships within the TIH Group. Proactively source new Brokers/External Partners, on-board, grow 1Life’s share of wallet within panel of Brokers/External Partners, provide ongoing support and servicing to Brokers/External Partners paneled. Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required

Data Collection & Analysis

• Collate and analyse data using POL360 system to identify trends, opportunities and risks. Involves working independently. Monitor relevant information available in the POL360 system after each contact with a customer to ensure that the organisation maintains turn around time (TAT). Facilitate the effective resolution of any Broker/External Partner queries or complaints as and when required.

Insights and Reporting

• Generate daily, weekly and monthly reports on broker contacts, as well as broker panel performance. Provide daily performance reports on incoming contacts and sales.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance (panel penetration, ensuring not more than 40% of lapse ratios and NTU ratios) of the Brokers/External Partners. Ensure quarterly targets are met and provide guidance to Brokers/External Partners to ensure sales targets are met. 

Work Scheduling

• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done. Leverage all available information from Brokers/External Partners, the industry and internally to ensure constant review departmental processes, systems and protocols to improve efficiencies.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date financial services industry and market knowledge, as well as internal products and processes are continuously maintained.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• BCom or similar qualification (Advantageous)

EXPERIENCE

General Experience

• 3-4 years experience in sales and distribution in long-term insurance (Essential);
• Experience in marketing or sales in banking / financial / insurance / business services (Advantageous).