Job Openings at Absa Group Limited (Absa)

Job Summary

• Bring your analytical expertise to the fight against financial crime.
• At Absa Group, we are committed to safeguarding our customers and the financial system from illicit activity. We are seeking a Senior Manager: Customer Review ARO to join our Financial Crime team, with a strong focus on Customer, data analytics, data mining, and financial crime risk analysis.
• Job Description

Key Responsibilities:

• Lead the design and implementation of data-driven processes to support customer reviews in line with AML policies, FATF guidance, and regulatory requirements.
• Perform advanced data analysis on customer review outputs to identify risk patterns, emerging typologies, and potential threats.
• Develop and maintain dashboards and reporting mechanisms to monitor the effectiveness of customer review processes and ensure compliance with internal standards.
• Conduct comparative and trend analysis of review statistics to identify inefficiencies and propose enhancements.
• Collaborate with stakeholders across IT, Compliance, and Business Units to ensure seamless integration of analytics into operational workflows.
• Provide subject matter expertise in financial crime risk identification, prioritisation, and mitigation through data insights.
• Support governance forums with actionable intelligence and insights derived from customer review data.

What We’re Looking For:

• A National Diploma or Higher Certificate (NQF Level 5) in Anti-Money Laundering, Compliance Management, and or within Data Analytics.
• Minimum 5 years’ experience in Anti-Money Laundering, Fraud, Financial Crime Risk Investigations, or Compliance.
• Proven experience in data analytics, data mining, and the use of analytical tools to support compliance and risk functions.
• Strong understanding of FICA, AML regulations, and corresponding banking laws.
• Advanced skills in analytical thinking, risk management, and regulatory compliance.
• Ability to translate complex data into clear, actionable insights for decision-making.

Why Join Absa?

• At Absa, we’re not just about banking—we’re about building a safer financial ecosystem. You’ll be part of a dynamic team that uses data intelligence to drive real impact in the fight against financial crime. We offer a collaborative environment, opportunities for growth, and the chance to be at the forefront of innovation in compliance and risk.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: January 5, 2026

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Job Description

• The Senior Manager: Business Process Optimisation is a critical value enablement role reporting to the Executive: Operational Excellence. This role is accountable for the design, coordination, and delivery of process optimisation solutions that enable performance and value creation. The incumbent applies deep Business Process Management expertise and business insight to shape and implement tactical plans, optimise service delivery, and ensure alignment with strategic objectives. The role requires strong stakeholder engagement, operational oversight, and the ability to lead teams or practices through change and continuous improvement. Additionally, the role demands driving business ownership of results and embedding change at the organisational level.
• As a Senior Manager in the Absa Business Banking Operational Delivery Excellence, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

KEY FOCUS AREAS

We are shaping the future by turning bold strategies into actionable plans that deliver measurable impact.

• Our commitment to customer primacy ensures every solution is informed by insight and designed to create exceptional experiences.

We drive sustainable growth through disciplined performance and smart investment decisions that unlock long-term value.
Innovation is at the heart of what we do—leading change, embracing new technologies, and fostering continuous improvement.
We believe in the power of people, building inclusive, high-performing teams and developing leaders for tomorrow.
Operational excellence is our standard, optimizing processes and ensuring seamless delivery that exceeds expectations.
Digital transformation fuels our progress, embedding automation and innovation to redefine how we work and serve.
Integrity guides us as we uphold governance, manage risk, and ensure compliance with unwavering diligence.

• Data is our advantage—transforming insights into smarter decisions and creating value at every opportunity.

QUALIFICATIONS AND EXPERIENCE
Education/Qualification:

• Bachelor’s Degree, Advanced Diplomas, Post Graduate Certificate, or B Tech [NQF7].

Field of Study:

Business, Commerce and Management Studies

Work Experience:

• 5 - 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position.
• Exposure to process design, optimisation, quality management, customer centricity, technology and data-driven decision-making is preferred.

COMPETENCIES

• Leadership Competencies:
• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Adaptability
• Collaboration
• Decision-Making

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• The Senior Manager: Business Process Optimisation is a critical value enablement role reporting to the Executive: Operational Excellence. This role is accountable for the design, coordination, and delivery of process optimisation solutions that enable performance and value creation. The incumbent applies deep Business Process Management expertise and business insight to shape and implement tactical plans, optimise service delivery, and ensure alignment with strategic objectives. The role requires strong stakeholder engagement, operational oversight, and the ability to lead teams or practices through change and continuous improvement. Additionally, the role demands driving business ownership of results and embedding change at the organisational level.
• As a Senior Manager in the Absa Business Banking Operational Delivery Excellence, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

KEY FOCUS AREAS

• We are shaping the future by turning bold strategies into actionable plans that deliver measurable impact.
• Our commitment to customer primacy ensures every solution is informed by insight and designed to create exceptional experiences.
• We drive sustainable growth through disciplined performance and smart investment decisions that unlock long-term value.
• Innovation is at the heart of what we do—leading change, embracing new technologies, and fostering continuous improvement.
• We believe in the power of people, building inclusive, high-performing teams and developing leaders for tomorrow.
• Operational excellence is our standard, optimizing processes and ensuring seamless delivery that exceeds expectations.
• Digital transformation fuels our progress, embedding automation and innovation to redefine how we work and serve.
• Integrity guides us as we uphold governance, manage risk, and ensure compliance with unwavering diligence.
• Data is our advantage—transforming insights into smarter decisions and creating value at every opportunity.
• Through strong stakeholder partnerships, we align priorities, communicate transparently, and deliver outcomes that matter.

Stakeholder Management

• Build and maintain collaborative relationships with internal and external stakeholders.
• Align delivery with stakeholder expectations and business priorities.
• Communicate progress, risks, and outcomes effectively.

QUALIFICATIONS AND EXPERIENCE

Education/Qualification:

• Bachelor’s Degree, Advanced Diplomas, Post Graduate Certificate, or B Tech [NQF7].

Field of Study:

• Business, Commerce and Management Studies 

Work Experience:

• 5 - 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position.
• Exposure to process design, optimisation, quality management, customer centricity, technology and data-driven decision-making is preferred. 

COMPETENCIES

• Leadership Competencies:
• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Adaptability
• Collaboration
• Decision-Making

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
• Operational planning and execution
• Process optimisation and service design
• Customer experience management
• Performance measurement and reporting
• Governance and compliance
• Digital tools and platforms
• Data analysis and insight generation
• Team leadership and development Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
• Operational planning and execution
• Process optimisation and service design
• Customer experience management
• Performance measurement and reporting
• Governance and compliance
• Digital tools and platforms
• Data analysis and insight generation
• Team leadership and development

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: January 1, 2026

go to method of application »

Job Description

• The Senior Manager: Operational Excellence is a critical value enablement role reporting to the Executive: Operational Delivery Excellence. This role is accountable for the design, coordination, and delivery of operational transformation initiatives that enable performance and value creation. The incumbent applies deep expertise in Lean and Six Sigma methodologies and business insight to shape and implement tactical plans, optimise process efficiency, and ensure alignment with strategic objectives. The role requires strong stakeholder engagement, operational oversight, and the ability to lead teams through change and continuous improvement. Additionally, the role demands driving business ownership of results and embedding a culture of problem-solving, collaboration, and innovation at the organisational level.
• As a Senior Manager in the Absa Business Banking Operational Delivery Excellence, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

KEY FOCUS AREAS

• We are shaping the future by turning bold strategies into actionable plans that deliver measurable impact.
• Our commitment to customer primacy ensures every solution is informed by insight and designed to create exceptional experiences.
• We drive sustainable growth through disciplined performance and smart investment decisions that unlock long-term value.
• Innovation is at the heart of what we do—leading change, embracing new technologies, and fostering continuous improvement.
• We believe in the power of people, building inclusive, high-performing teams and developing leaders for tomorrow.
• Operational excellence is our standard, optimizing processes and ensuring seamless delivery that exceeds expectations.
• Digital transformation fuels our progress, embedding automation and innovation to redefine how we work and serve.
• Integrity guides us as we uphold governance, manage risk, and ensure compliance with unwavering diligence.
• Data is our advantage, transforming insights into smarter decisions and creating value at every opportunity.
• Through strong stakeholder partnerships, we align priorities, communicate transparently, and deliver outcomes that matter.

QUALIFICATIONS AND EXPERIENCE

Education/Qualification:

• Bachelor’s Degree, Advanced Diplomas, Post Graduate Certificate, or B Tech [NQF7].
• Degree in Industrial Engineering / Six Sigma Training / Lean Methodologies

Field of Study:

• Business, Commerce and Management Studies

Work Experience:

• 5 - 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position.
• Exposure to process design, optimisation, quality management, customer centricity, technology and data-driven decision-making is preferred.

COMPETENCIES

• Leadership Competencies:
• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Adaptability
• Collaboration
• Decision-Making

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
• Operational planning and execution
• Process optimisation and service design
• Customer experience management
• Performance measurement and reporting
• Governance and compliance
• Digital tools and platforms
• Data analysis and insight generation
• Team leadership and development

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• • Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: December 18, 2025 

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• • Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
• Accountability: Practice Management
• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: December 20, 2025

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

• New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 24, 2025

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Job Description

Key Accountabilities

Segment Strategy, Growth and P&L Ownership

• Develop and execute a sector-led Enterprise and SME banking strategy, targeting micro, small, and medium businesses across WRF, tourism, manufacturing, transport, and agriculture.
• Drive market share growth and profitability while enhancing client value across enterprise and SME segments.
• Leverage data-driven insights, AI, and analytics to identify sector-specific growth opportunities and optimise client outcomes.
• Foster an entrepreneurial, client-centric culture, enabling teams to deliver innovative financial and non-financial solutions.

Customer Value Proposition and Ecosystem Development 

• Drive and influence value proposition design tailored to the diverse SME lifecycle (start-up, grow, scale) and sector specific. 
• Build strategic partnerships and ecosystems to strengthen SME access to finance, markets, and business support tools.

Customer Experience and Relationship Excellence

• Champion a customer-centric culture across all SME touchpoints (digital, banker-led and contact centre)
• Promote operational efficiency, digital onboarding, self-service platforms, and process optimisation to support scalable enterprise operations.
• Measure and continuously improve NPA, engagement and retention metrics. 

Risk, Governance & Portfolio Quality 

• Set performance goals and metrics that measure impact on revenue, client base, product adoption, and market share
• Ensure strong risk discipline across credit, operational, conduct, and reputational risks
• Partner with credit and risk executive to maintain a healthy, diversified portfolio aligned to risk appetite. 
• Drive proactive credit management, early warning systems, and turnaround strategies to protect portfolio health
• Ensure full alignment with group architecture, compliance frameworks, and business continuity standards.

Leadership, People & Execution Excellence

• Lead a high-performing, multidisciplinary team covering sales, relationship management, product, and enablement
• Foster collaboration across digital, product, and operations teams to deliver integrated solutions for SMEs.
• See clear performance targets, drive accountability, and build future leadership capability within the segment. 

Key Requirements

• Extensive experience (15 – 20 years) in Banking/Financial Services, with proven exposure to micro, small and medium enterprises across multiple sectors.
• Sector expertise in: WRF, tourism, manufacturing, transport, and agriculture.
• Proven track record in driving strategic growth, operational excellence, and value creation in enterprise or SME banking.
• Digital dexterity, with experience leveraging AI, data analytics, and digital banking tools to improve client outcomes and operational efficiency.
• Strong leadership skills, with the ability to inspire high-performing teams, influence stakeholders, and execute strategic objectives across markets.
• Entrepreneurial mindset with a history of delivering client-centric, sector-focused solutions.
• Solid understanding of financial products and services for enterprise and SME clients, including lending, trade finance, cash management, and advisory services.
• Relevant tertiary qualification (NQF 8) in Finance, Banking, Business Management, or related fields.
• Demonstrated ability to drive operational improvements, process optimisation, and digital transformation within a banking environment.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & People Development
• Sector Expertise & Entrepreneurial Mindset
• Digital Dexterity (AI, Data & Analytics)
• Customer-Centric Innovation
• Operational Excellence & Process Optimisation
• Analytical & Data-Driven Decision Making
• Ethical Leadership & Integrity

Why Join Us?

• This is a unique opportunity to lead a high-impact SME banking business across multiple markets. You will play a central role in achieving sector leadership, shaping the entrepreneurial landscape, driving measurable growth, and delivering exceptional value to clients and the bank. In this role, you will champion innovation, operational excellence, and sector-focused solutions, empowering SMEs and enterprises to become the sector leader and transform the economy.

Education

• Postgraduate Degrees and Professional Qualifications: Banking, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies, Postgraduate Degrees and Professional Qualifications: Business Management

End Date: December 16, 2025

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Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skill, experience and knowledge required:

• Bachelors degree or national diploma in IT
• Minimum 3 years development experience in Cobol
• Must have an understanding of Cobol, SQL, Control M, JCL, Easytrieve, SFTP, IMS and DB2 databases

Education

• Bachelor's Degree: Information Technology

End Date: December 22, 2025 

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: January 31, 2026