Job Openings at AkzoNobel

Job Purpose

• This role/person requires a dedicated and proactive individual to join our team as the First Point of Contact for Customer Support on tinting machines and AkzoNobel tinting software & computers. This role is pivotal in ensuring exceptional customer service by addressing & escalating service requests, troubleshooting & resolving technical issues, and maintaining smooth communication between various stakeholders. The ideal candidate will have excellent communication skills, technical proficiency, customer-centric mindset and the ability to work independently.
• The Tinting Specialist will be actively involved in handling customer calls regarding Mix2Win Next tinting software, colour formulation requests and tinting machine & computer-related problems as well as managing our asset platform (SAP) and coordinating service calls that are sent to our service agent.

Key Accountabilities

Customer & Technical Support

• Provide daily phone/email support to customers, ensuring excellent service levels.
• Troubleshoot tinting equipment via remote desktop and escalate unresolved cases to service agents
• Monitor the DTS Helpline and Case Management platform, resolving colour formulation and breakdown requests.
• Diagnose hardware/software issues and collaborate with global Mix2Win teams when needed.

Support field technicians and internal sales teams.

SAP & Asset Management

• Create functional locations and assign assets accurately for new store setups.
• Manage loan agreements and ensure proper documentation on SAP and SharePoint
• Create and track service orders (installations, repairs, upliftments, maintenance).
• Coordinate installation schedules with 3rd-party service providers

Coordination & Communication

• Handle customer and sales rep requests for breakdowns and new installations.
• Ensure all stakeholders are informed of service timelines and priorities.
• Obtain and process quotations from 3rd-party suppliers for tinting-related installations.

Mix2Win Online Management & Training

• Create and maintain customer/store accounts on Mix2Win Online.
• Ensure software, databases, and connectivity (SIM cards/routers) are up to date.
• Maintain 90%+ online machine connectivity.
• Deliver monthly and ad-hoc training sessions (Module 06 – POS Colour Delivery).
• Update training material, SOPs, and technical documentation as needed.

Tinting Projects

• Participate actively in tinting and business improvement initiatives.

Experience

• A recognized qualification in a technical discipline
• Experience in tinting or related industry and a strong technical orientation.
• Proficiency in IT systems, including remote support tools like TeamViewer and advanced knowledge of Microsoft Office, is essential.
• Familiarity with Fluid Management tinting machines and SAPMA Level 1 and 2 certifications would be advantageous, along with a proven ability to deliver exceptional customer service through professional telephone and email communication.
• Key competencies include: initiative, customer focus, persuasiveness, and the ability to build lasting customer relationships.
• The role demands strong problem-solving skills, commercial awareness, project coordination capabilities, and the ability to work independently while monitoring information effectively.
• Excellent communication skills and a commitment to technical and professional excellence are critical for success in this position.

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Key Accountabilities

• Revenue and margin according to budget (including accounts receivable and DSO)
• Accurate sales and projects forecasting, reporting and pipeline documentation
• Customer retention, acquisition and loss
• Direct contact with customers in the field, representing AkzoNobel in a professional manner to deliver customer satisfaction
• Optimal Customer portfolio and pipeline management (growth & profitability)

Key Activities

• Manage the sales cycle related to a portfolio of customers, in a designated area, to execute sales plan (BTL spend vs Volume/value sales)
• Systematically screen customer base for new opportunities, generate leads and maintain pipeline
• Identify, plan and develop new customers in line with business development and marketing plans and targets.
• Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
• Perform extensive customer needs analysis and site surveys, meeting with decision makers, understanding their goals, completing an account profile for each account and identifying challenges.
• Monitor sales against agreed targets and budgets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
• Identifies, targets and implements the approved sales strategies in the assigned marketplace. (Profitability and pricing structures).
• Plans, executes and reports on the sales activities in the assigned sales area. Feedback of market intelligence data and ideas to marketing and channel management.
• Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management or supporting functions.
• Educate customers and sales force of our customers on features, advantages and benefits of available product lines and services.
• Understand and assess customer’s needs, business objectives, strategies and build compelling customer value propositions representing our portfolio.
• Creates partnerships with customers to proactively grow the category, share of wallet
• Drives efficient credit management
• Take ownership of queries and complaints to ensure resolution on behalf of the customer within agreed deadlines.

Experience

• Bachelor’s Degree with at least 3 – 5 years sales experience within the Contractor / Trade environment
• NACE 1 oe ICCOR is Beneficial
• Capable of answering Objections by Removing Emotional Concerns
• Closes by Building Personal Trust and Loyalty
• Provides Service by Empathizing with Customer Concerns
• Makes One on One (Sales) Presentations
• Maximizes Results by Systematically Managing an Account Plan
• Experience with Account Penetration by Customer Base Expansion, and New Business Development
• Extensive travel is required in the region