Job Openings at Clicks Group

Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

Apply by: 23 November 2025

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Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric (50% pure/ 50% lit)
• Essential: English 50%
• Essential: Pass in Life Science/Physics
• Desirable: Sports / fitness / nutrition qualification

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People 

Apply by: 23 November 2025

go to method of application »

Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (Maths 50%/Maths Lit 50%, English 50%)
• Desirable: Sports / fitness / nutrition qualification

Apply by: 23 November 2025

go to method of application »

Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric (50% pure/ 50% lit)
• Essential: English 50%
• Essential: Pass in Life Science/Physics
• Desirable: Sports / fitness / nutrition qualification

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People 

Apply by: 23 November 2025

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Introduction

• We are looking to recruit a permanent Departmental Manager: Distribution to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Branch Manager.

Job description

Job Purpose:

• To manage the distribution inbound or outbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.

Job Objectives

• To ensure that stock is received in line with the departmental targets and SOP
• To ensure that orders are assembled and checked in line with operational SOP
• To ensure that orders are dispatched, as per allocated routes, on time and in full
• Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
• Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
• To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
• To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
• To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
• To develop customer relationships in order to maximise the customer experience
• To ensure that individual and departmental operational and cost targets are met/adhered to
• To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP’s Record, rectify and report errors to the Branch Manager.

Minimum requirements

Qualification & Experience: 

• Essential: Matric
• Degree/diploma in Warehousing / Transport/ Distribution
• Essential: 3 Years’ experience in receiving, inventory, order assembly, checking and dispatch
• 3 Years Industrial relationship management (desirable)

Job related knowledge and skills:

• Excellent communications skills and telephone etiquette
• Good Knowledge of warehouse operational procedures.
• Knowledge of industrial relation management
• Knowledge of Pharmaceutical industry
• Knowledge of GWP
• Knowledge of HR Processes and Procedures
• Computer skills
• Conflict and Dispute management skills
• Communications skills
• Problem management skills
• Finance skills

Competencies required:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Following Instructions and Procedures
• Working with People
• Persuading and Influencing

Apply by: 22 November 2025

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Introduction

• We are seeking to appoint a Brand Designer to support our Store Design department within Clicks Retailers. This role be based at Clicks Head Office in Woodstock , Cape Town reporting to the Store Design Manager.

Job description

Job Purpose:

• Clicks is on the hunt for a talented Brand Designer, to design and deliver on design briefs within agreed budgets, time frames through the effective coordination of resources, aligned to the brand objectives.

Job Objectives:

• To interpret the needs of the brand with regards to various building and promotional requirements to ensure optimal store layout to drive excellent customer experience in store
• To translate all requirements in terms of look and feel and ensure they meet brand image, while keeping in line with budgetary requirements.
• To interpret brand briefs and present workable solutions to meet budget, project timelines and maintain expected overall build quality.
• Keep the communication lines open with Landlords, contractors, architects, and shopfitters.
• To continuously monitor progress and ensure that briefs are adhered to by various stakeholders.
• To ensure that learning’s are applied to new projects and implemented effectively where necessary.
• To analyse and review all completed work per project with relevant stakeholders by means of feedback to understand possible improvements and action change where necessary.
• To up-skill and mentor junior staff on areas of development to drive competence where necessary.
• To perform adhoc research on industry trends, retail store design and related legislation when required
• Driving new initiatives/ concepts from conception to development.
• Dive deep into the shopfitting and construction process-understanding how everything fits together, creating and holding the detail drawings in line with the brand identity.
• Visit sites regularly-you'll be out in the field, not just behind a desk

Minimum requirements

Job Knowledge:

• Design ergonomics
• Design jargon
• Knowledge of building regulations and industry standards
• Solid proficiency in Revit, AutoCAD.
• Business procedures and policies (structure)

Job Related Skills:

• Communication skills (verbal and written)
• Application skills (technical)
• Management skills
• Finance related skills (basic)
• Computer skills
• Attention to detail and strong problem-solving skills.

Job Experience:

• Essential: Min 5 years retail store design experience
• Essential: 5 years’ experience of working with external contractors
• Essential: 3 years Revit BIM experience
• Desirable: 3 years’ experience in working with operations, merchandise and marketing departments
• Desirable: 3 years’ experience working with and mentoring junior staff

 Education:

• Essential: Matric
• Essential: National Diploma in Interior Design or Architectural Draughting or similar/relevant
• Essential Subjects: Building, Construction and Design
• Desirable: IID/SACCAP membership

Competency Requirements:

Essential

• Presenting and Communicating Information
• Creating and Innovating
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Planning and Organising
• Deciding and Initiating Action
• Persuading and Influencing
• Applying Expertise and Technology

 Desirable

• Entrepreneurial and Commercial Thinking
• Learning and Researching
• Working with People
• Adapting and Responding to Change

Apply by: 23 November 2025