Job Openings at DHL

Job Purpose:

• To project manage customer implementations and clarify and confirm customer requirements. As well as maintain direct contact with customers and internal stakeholders. Use agreed Global Customer Implementation tools to manage projects. To draft, control standard operating procedures and fact sheets for new and existing customers.
• DHL Global Forwarding has an opening Customer Implementation Specialist, Johannesburg, South Africa.  Join us in connecting people and improving lives

In this Customer Implementation Specialist position

• Ensure that all COP’s are completed, implemented and reviewed.
• Arrange implementation call with all stakeholders (Commercial Lead, Operations, Operation Team Leads, CDZ, Finance) to ensure customer requirements are understood
• To ensure that all implementation milestones are being met and managed
• Ensure that all new accounts have a COP.
• Implementation process is followed
• Monitor all issues relating to COP
• Assist the Commercial Team to ensure the COP contains all relevant information and is of an acceptable quality
• To amend / change COP’s as/when required
• Communicate the contents of the COP’s to all stakeholders
• To ensure that all COP’s completed are available in CW1 organization
• To ensure correct information uploaded in CW1 for all new customers signed up i.e., VAT number, Customs Code
• To ensure and rates are shared with the rates Management Team
• To liaise and communicate with various Global Implementation Leads in completing and executing global wins / awards / renewal business through the Global RFQ as well as Country Lead Bid process
• Execute and complete all tasks in Sales360 as required of the in-scope country
• To ensure that the Commercial Team has offered additional services to improve our service i.e. MyDHLi, SVP
• Manage and maintain CIPM Lite
• Set-up weekly Implementation Meetings with Operations where required
• Initiate customer improvement projects where required
• Visiting customers with the Commercial Team as part of the responsibilities for implementation
• Facilitate customer implementation meetings if / when required
• Role includes partaking in FC Training programs for the business whenever new programs And initiatives are rolled out by regional and/global FC
• Also includes leading and driving process improvement initiatives i.e. DMAIC, PEAs - running projects for process improvements in operations and the rest of the business where required
• Partaking in other IRR initiatives and supporting the business e.g, CW, EDM, PD Boards
• Act as Gatekeeper for local RFQ’s – Country Led Bid.  Responsibilities include Lessons Learned from previous implementations, check for existing COP and / or Global COP (GCOP), Generate Impact customer profile, prepare Digital Footprint, Obtain Customer Requirements
• Arrange Kick Off calls with countries in scope as Lead Country in the Country Led Bid (RFQ)
• Complete all implementation tasks in Sales360 required of the Lead IMPAT country

Now, here is what we need from you!

• Education: Matric, Business University Degree
• Experience: Min 3 -5 years related experience in Business process and implementation
• Freight Forwarding experience.
• Computer Literate – All MS Programs and willing to learn additional computer skills
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work within time constraints, make own decisions and advise Client of logistics solutions
• Punctuality and time management skills are essential elements of this position
• Ability to work under extreme pressure with minimal supervision
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities
• Outstanding Customer relationship skills a necessity
• Punctuality and time management skills are essential elements of this position.
• Must have previous freight forwarding experience

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Role Purpose

• The Finance Solutions & Business Analysis Supervisor is a senior individual-contributor within the Finance function, responsible for delivering innovative reporting, analytics, automation, and digital finance solutions that support strategic and operational decision-making across the business.
• This is a hands-on builder role. The majority of your time will be spent designing and delivering data models, financial analyses, Power BI solutions, and Power Platform automations — not only coordinating the work of others. Any supervisory element is focused on standards, guidance, quality, and enabling colleagues, rather than traditional full-time people management.
• Combining strong financial acumen with advanced technical expertise, the role serves as a trusted partner to Finance and business stakeholders, translating complex and often ambiguous requirements into scalable solutions that enhance forecasting, reporting, planning, and performance management.
• The incumbent plays a critical role in advancing digital finance capabilities through Power BI, Power Platform, TM1 Planning Analytics, and other enterprise systems, while ensuring data integrity, governance, and compliance with Group standards. Through analytical expertise, business partnership, and continuous improvement, this role strengthens financial visibility, improves reporting quality, and enables informed decision-making across the organisation.

Key Responsibilities

Financial Analysis & Decision Support

• Develop advanced financial models supporting forecasting, budgeting, scenario planning, and business performance reviews.
• Perform detailed variance, profitability, productivity, and revenue/cost-driver analysis to support Finance and commercial/operational leaders.
• Translate complex financial and operational data into actionable insights and recommendations.
• Support planning cycles, management reviews, and performance reporting through meaningful analysis and commentary.
• Enhance reporting reliability through data validation, reconciliation, and automated control processes.

Business Intelligence & Reporting Excellence

• Design, develop, and maintain Power BI dashboards and reporting solutions that provide meaningful performance visibility.
• Develop robust dimensional data models, DAX calculations, and reporting frameworks aligned to business requirements – not only visuals on pre-built datasets.
• Promote reporting consistency, governance, and best practices across the reporting landscape.
• Support the growth of self-service analytics capabilities across Finance and the wider business.

Digital Finance & Automation

• Design and implement Power Apps and Power Automate solutions that improve efficiency and strengthen controls in live finance processes.
• Partner with stakeholders to identify opportunities for automation and process optimisation.
• Translate business requirements into practical, scalable, and sustainable digital solutions.
• Contribute to the continuous evolution of Finance technology and digital capabilities.

Data Integration & Governance

• Support integration of data across TM1 Planning Analytics, CREST, START, Snowflake, Azure, ERP platforms, and the Microsoft Power Platform ecosystem.
• Develop and maintain data models, reporting structures, process documentation, and governance standards.
• Ensure data quality, security, compliance, and audit readiness across reporting and analytics environments.
• Contribute to the ongoing enhancement of governance and reporting frameworks.

Business Partnership & Solution Delivery

• Work closely with Finance and business stakeholders to understand business challenges and solution requirements.
• Facilitate discussions and workshops to define reporting, analytics, and automation opportunities.
• Provide expert guidance on solution design, reporting capabilities, and system functionality.
• Support end-to-end solution delivery, including testing, deployment, user adoption, and continuous enhancement.

Continuous Improvement & Innovation

• Champion innovation and continuous improvement across finance systems, reporting, and processes.
• Share technical and functional expertise with colleagues and stakeholders; raise the standard of analytics practice around you
• Support the adoption of best practices in analytics, automation, and business intelligence.
• Help build a stronger data-driven culture that delivers measurable business value.

What You'll Bring

Education

• Preferred: Bachelor’s degree or higher in Engineering, Mathematics, Statistics, Actuarial Science, Computer Science, Data Science, or closely related quantitative field.
• Also Welcome: Finance, Accounting, CA or related degrees where paired with deep demonstratable hands-on analytics, SQL, Power BI 9including data modelling and DAX) and Power Platform. This is not a traditional accounting role.

Experience

• 5–7 years’ experience in FP&A, commercial finance, BI/analytics, digital finance solutions or a closely related domain.
• Must show finance decision support (forecasting, budgeting, variance, performance) and hands-on solution building.
• Demonstrated ability to partner effectively with stakeholders across multiple functions and levels.
• Experience driving reporting improvements, governance initiatives, and business process optimisation
• Advantageous: Experience working with TM1 Planning Analytics, SAP, CREST, ERP systems, or similar finance platforms will be advantageous.

Technical Expertise

• Must have: Advanced Power BI skills including dimensional data modelling, DAX, governance, reporting architecture, and dashboard development.
• Strong experience with Power Apps and Power Automate – including solutions used in live business processes.
• Advanced SQL and Power Query capabilities – production-grade querying and transformation, not only Excel-to-dashboard workflows.
• Advanced Excel skills including modelling, automation, and complex financial analysis.
• Working knowledge of data warehousing, BI architecture, and enterprise reporting environments.
• Ability to diagnose and resolve practical delivery issues (e.g. model performance, refresh failures, row-level security, deployment discipline)
• Advantageous: Experience integrating and managing data across Snowflake, Azure, SharePoint, ERP platforms, and related technologies.
• Exposure to TM1 Planning Analytics, SAP, CREST, START, or equivalent planning and ERP landscapes.
• Familiarity with broader Microsoft Power Platform ALM, dataflows, or enterprise deployment practices.

You will be especially credible if you can talk to:

• A data model or semantic layer you owned - design choices, trade-offs, and how it improved decision-making.
• Production SQL you wrote to integrate, reconcile, or industrialise finance data.
• A Power Automate or Power Apps solution that changed a real finance process (controls, cycle time, or reliability).
• A messy stakeholder problem you structured into a clear analytical or digital solution.

Who You Are

• A hands-on builder who prefers to get into the data, models, and workflows — and ship — rather than only advise from the sidelines.
• A quantitative, structured thinker who models drivers and scenarios, not just reports the numbers.
• Commercially minded, with the judgement to know which insight will change a decision.
• A trusted advisor who builds credibility through expertise, insight, and delivery.
• A strong collaborator who influences outcomes through partnership and clear communication with finance and business stakeholders.
• An analytical thinker who can connect financial performance to business success.
• A proactive problem-solver who thrives in ambiguity and turns complexity into practical, scalable solutions.
• A continuous learner who embraces innovation and seeks better ways of working.

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• DHL Global Forwarding has an opening Bid Manager, Johannesburg, South Africa.  Join us in connecting people and improving lives!

In this Bid Manager position

• The Bid Manager is overall responsible to coordinate all stakeholders involved in the RFQ response and to submit in a timely manner the final & combined DGF answer to a given RFQ.
• Based on the country-led bid concept, the country Bid Manager assume the lead and involve all necessary stakeholders, starting with Lead Country ACC/OCC, Finance, IT, Legal, others.
• The drive, the coordination, the execution of pre-bid and post-bid phase are critical for the success of the bid pricing response portion; a country Bid Manager is the project manager of these phases and the interface between Commercial Owner and DGF resources.
• The Bid Manager will also support the Commercial Owner to liaise with many parties within DGF response teams, to prepare and organize commercial narratives, executive summary and/or commercial value propositions, DGF T&Cs etc.
• The Bid Manager will also be ultimately responsible for the completeness, look, feel, and timeliness of the RFQ submission to commercial owner / customer.
• In addition to above the Bid Manager is also responsible for effective reporting for the country bids and provide sales and country management a complete 360-degree view on topics related to bid management
• Bid Manager is also responsible for the deployment of the Global Bid tools in the country and making sure the compliance to the bid process is followed and all tools are effectively managed, maintained and updated all time for all bids.
• Establish a clear road map and implement strategies that have short to long-term impact on Bid results in alignment with regional and global functional objectives.
• Provide input to and lead development and implementation of Bid management process and strategy for the country including planning, target customers and tools.
• Support sales management in proactively identifying opportunities within the country pipeline to improve bid process.
• Proactive engagement with Sales & product with a view to increase conversion Ratios on RFQ success.
• Complete pre bid activities with sales including but not limited to customer reporting, customer development plan and win plan reviews.
• Utilize creative thinking to bring new ideas and increase opportunity win plan through strategic value propositions.
• Establish core stakeholder group for each bid and manage all communication throughout the bid process.
• Host Pre-Bid, Kick-off, wrap up calls and regular follow up meetings to coordinate best results for customer solutions.
• Work closely with all products, finance, IT, legal, risk management and other stakeholders to manage approvals for bids.
• Run full project management throughout bid process to ensure all pieces (pricing from product and solutions) are complete and delivered on time.
• Complete post bid activities including DEBRIEF (Post Bid reviews) and follow up on actions established.
• Provide training to sales and product teams on bid management engagement process and tools.
• Provide reporting to sales management on hit rates for locally owned bids, trends seen and opportunities for development/ improvement.
• Provide reporting to sales management on the country bids- volume net effect (imports and exports).
• Support country sales team on RFIs and customer value propositions.
• Ensure in-depth visibility to all key stakeholders on all upcoming RFQs, both within the commercial and product stakeholders.

Global RFQ Management

• Drive alignment between lead country, origin and destination countries, regional bid teams and global account owners to support a coordinated and competitive RFQ response.
• Support the development of win plans, value propositions, executive summaries and commercial narratives that reflect DGF capabilities, customer priorities and competitive positioning.
• Coordinate pricing, operational inputs, compliance requirements, reporting needs and service specifications.
• Monitor global RFQ performance, including pipeline visibility, response quality, bid conversion, win/loss reasons, implementation readiness and continuous improvement opportunities.

Now, here is what we need from you!

• Bachelor’s degree in Business, Logistics, or related field.
• Experience:Minimum 5 Freight forwarding experience recommended.
• Minimum of 2 years Freight Forwarding Customer Service/ KAM /Sales / RFQ Pricing /Bid management experience.
• Strong knowledge of Excel, MS Word, and PowerPoint (Power BI skills are an advantage)
• Strong decision making & leadership skills.
• Strong communicative, analytical & administrative skills

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Job Purpose:

• Executes pricing
• Validates adherence to standards and pricing instructions
• Rolls-up bid input into country response
• Executes country-to-country pricing, pricing campaigns, factor-based BC pricing (incl. setting up internal rates)
• Supports in execution of commercial AFR strategy in country (e.g. filling campaign rate table)
• Initiates risk taking process (e.g. escalation to ACC Manager)
• DHL Global Forwarding has an opening ACC Specialist, Johannesburg, South Africa.  Join us in connecting people and improving lives!

In this ACC Specialist position

• Owns and maintains 'Country ACC tariffs'
• Supports in execution of AFR and commercial strategy in local ACC
• Drives competitive pricing
• Executes pricing campaigns (e.g. seasonal offers)
• Searches for best pricing solutions in order to maximize profitability of AFR
• Provides pricing for Sales growth on country level (including standard factor-based pricing methodology), supports and follows up with Sales
• Provides correct and timely feedback to GBT bids. Answers GBT and region to region pricing requests, from break-down of pricing instructions to roll-up of pricing input and submitting
• Executes country bid response, in particular qualification of bids received, formulation of bid strategy, gathering and checking of pricing inputs, consolidates country bid response
• Escalates need for decision making on risk taking through higher hierarchy levels
• Adheres to and complies with rules and principles
• Acts as AFR subject matter experts in trainings, for customer visits, local AFR conferences, etc.
• Interacts with customers in alignment with Sales
• Constantly demonstrating and living the values of DHL 

Now, here is what we need from you!

• Deep knowledge of AFR forwarding business
• Global Logistics and Geographical knowledge
• Strong project management skills and ability to cope with multiple bids in parallel
• Strong analytical skills and good communication skills
• Commercial experience/capabilities
• Ability to work under pressure
• Strong problem-solving mentality
• Results driven and attention to details
• Negotiation Skills
• Education: Must have a matric/ Diploma
   

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Job Purpose:

• Management of project shipments for Industrial Project customers and communications with customers on shipment status.
• DHL Global Forwarding has an opening Industrial Projects Operations Controller, Johannesburg, South Africa.  Join us in connecting people and improving lives!

In this Industrial Projects Operations Controller position

• Accepts all orders estimates as assigned by the Operations Manager
• Open Files
• Creates and confirms transport order
• Performs booking and booking optimization
• Prepares, controls and distributes all required documents
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Meeting with service providers when necessary
• Coordinating export and import of project cargo worldwide via air, sea and road-freight either Containerised or Breakbulk in line with customer SOP
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Takes and handles customer inquiries.
• Ensure effective tracking of cargo and submission of status reports.
• Ensure handling cost control and file/project profitability.
• Preparing invoices and updating EDocs
• Takes and registers all customer complaints.
• Drives solution of customer complaints and acts as first contact point for customer claims.
• Collaborates closely with other DGF departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.
• Ensures that every document is in the file before filling and that the file control sheet is completed for every file
• Assess risks within the logistics chain and obtain authorization if required
• Attends meetings (adhoc and based on SOP requirements)
• Quality checking of invoicing
• Travel to site if required
• Ensure KPIs are met

Now, here is what we need from you!

• Computer Literate – All MS Programs & CW1 and willing to learn additional computer skills
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work within time constraints, make own decisions and advise Client of logistics solutions
• Punctuality and time management skills are essential elements of this position.
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities
• Outstanding Customer relationship skills a necessity
• Must have previous freight experience
• Experience: Min 2 years related experience
• Education: Must have Matric
• Preferable tertiary education including diploma an advantage.
   

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Job Purpose

• To ensure seamless warehouse operations through proactive daily capacity planning, client engagement, and operational execution. The role focuses on balancing operational efficiency with customer satisfaction by coordinating resources, monitoring KPIs, and driving continuous improvement in a dynamic logistics environment.

Differentiator:

• Individual contributor with the ability to work independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus and limited impact on others         
• Requires broad knowledge of operational procedures and tools                                
• May be responsible for leading daily operations

Key Tasks
Operational Planning & Execution:

• Develop and manage daily capacity plans for warehouse operations (inbound/outbound volumes, labor allocation, equipment availability).
• Coordinate order schedules to meet client timelines and mitigate operational constraints. 
• Monitor and update picking plans and execution trackers for accuracy and timeliness.
• Implement contingency plans for urgent or high-priority orders during peak periods.
• Assign routine tasks for smooth execution of critical customer orders and inter-depot replenishments.
• Perform broad range of tasks to ensure fast, reliable, efficient, and cost-effective warehousing of goods.

Client Engagement & Service Excellence:                                

• Act as the primary liaison between operations and client teams to ensure transparency and trust.
• Provide timely updates on order status, exceptions, and corrective actions.
• Follow up with customer planning teams, observe and report on exceptions/events
• Drive customer satisfaction through proactive communication and service reliability.

Performance Monitoring & Reporting:                            

• Track and report on warehouse KPIs (e.g., OTIF, productivity, cost per unit, accuracy).
• Gather data and conduct loss analysis to support decision-making and improvements.
• Prepare and share daily/weekly operational dashboards for internal and client stakeholders.
• Resolve recurring issues and support enhancements to logistics operations work methods focusing on efficiency and cost control.

Continuous Improvement:                

• Identify and implement process enhancements to optimize warehouse throughput and reduce operational costs.                                
• Facilitate problem-solving sessions and training for team members to build capability and resilience.                                
• Support initiatives aligned with Lean principles and supply chain optimization.
• Follow and achieve compliance with laid-down processes and guidelines for safe and efficient operations.

Administrative & Team Support:                                

• Provide timely and effective administrative support to warehousing and distribution teams
• Support team members with data entry, investigations, record-keeping, and maintaining daily execution plan trackers

Stakeholders:                    

• May influence others within the job area through explanation of facts, policies and practices 
• Support and interact with senior colleagues of own and other teams as well as customer seniors and teams                                
• Develop a network of contacts to build up relationships and strengthen the organizational, product market knowledge                                
• Address task-related issues appropriately to maintain work relationships

Management Responsibility:                                

• Individual contributor reporting to DC Manager with dotted line to General Manager and responsibility for leading others                                
• Provide assistance and training to lower level employees                                
• Delegating and reviewing the work of lower level employees

Skills:

• Technical: Warehousing, Capacity Planning, Demand Forecasting, Inventory Control, Transportation Coordination.
• Analytical: Data analysis, KPI tracking, root cause analysis.
• Soft Skills: Stakeholder management, communication, adaptability, problem-solving.
• Tools: Excel, WMS/TMS systems.

Qualifications/Educational Requirements:

• Matric (Grade 12) Essential                                         
• Vocational/Specialized/Technical                                        
• More than 5 years of experience in logistics operations (Development & Execution of operational plans)