Job Openings at DHL Supply Chain

Key Responsibilities

Operations:

• Provide engineering support to operations through analysis, process mapping, optimisation, and standardisation.
• Capture and communicate (comparative) productivity and cost indices.
• Use standard industrial engineering techniques in facilities, as appropriate, to optimise operations.
• Compare operational productivities against expected levels and identify causes of variation.
• Provide support for implementation of operational changes.
• Ensure that standardised processes and best practices are designed and implemented.
• Support the roll-out of strategic priority programs where engineering skills are needed.
• Work alongside IT specialists to analyse, collate, and develop process logic that fits into the system template, allowing it to function as expected.
• Work with the OMS CI community to identify areas of waste and support its removal or reduction.

Customer Management:

• Help internal customers understand how proposed operations or operational changes will affect service performance and/or cost.
• Become a trusted advisor to internal customers by demonstrating a good knowledge of operations and engineering principles.

People Management:

• Gain knowledge of good practices and ideas from outside the organization and publicize them within.
• Train, coach, and mentor individuals on sites to become site CI Champions.

Qualifications & Experience
Education:

• Industrial Engineering qualification is essential.
• Six Sigma Green Belt / First Choice Master Bronze/Silver.
• Membership of relevant institutions and other sources of expertise.
• Proven advanced ability to use MS Office tools, such as MS Excel, MS Word, etc.

Experience:

• 3 or more years of experience is required.
• Working in a culturally diverse environment.
• Familiarity with existing DHL operations within geographical scope.
• Working in a challenging environment with targets and deadlines.
• Well-developed understanding of project management tools and processes.
• Change and relationship management skills, combined with strong communication skills (verbal, written, graphic).
• The application of continuous improvement concepts and elements, including Six Sigma.
• Working with engineering tools such as value stream mapping, work study methodology, etc.
• Strong background in relevant mathematical modelling and statistical analysis.
• Relevant within the Cluster/Country.

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Key Responsibilities

• Support the Site Facility Management Team.
• Prepare and check maintenance contracts.
• Act as a strong consultant for technical needs, problems, and feasibility studies for BU colleagues.
• Coach and drive BU staff on technical plant installation and maintenance.
• Understand warehouse/office layouts and drawings, merging technical requirements with Country Laws, CRE, and DSC Security/Safety/IT; example: Collaborate with IT to understand LAN infrastructure and its impact.
• Analyse and optimize the implementation and maintenance of technical systems.
• Provide guidance to GBS Procurement Dept for facility-related tenders, supplier appointments, and service level agreements.
• Support risk consultants in cooperation with GBS Risk Dept.
• Assist Site Teams in managing facility management risks and mitigation plans, ensuring communication to limit business exposure.
• Ensure all sites have a Preventative Maintenance Plan (PMP) and related budget.
• Prepare technical requirements in compliance with Country Laws and intervention results.
• Support BU colleagues during site inspections and construction surveys.
• Collaborate with CRE for optimal negotiations with Landlord.
• Work with RES in case of venturing.
• Collaborate with Legal and Procurement to prepare maintenance contracts.
• Partner with Finance to control and monitor maintenance costs and asset status.
• Roll out plans related to energy savings and efficiency.
• Communicate new technology initiatives for business efficiency.
• Participate as a member of the Internal Energy Board.
• Be a member of the Internal Technical Board.
• Support BU staff in analysing maintenance costs.
• Involve in BCA & Project Brief with facility management requirements.
• Maintain a strong connection and "technical interface" with Staff/GBS Functions.
• Build strong relationships with landlords to ensure leasehold commitments are met.
• Responsible for Supplier Evaluation (Quality System).
• Ensure facility management SOPs and WIs are implemented and adhered to.
• Conduct building and property condition assessments and management to ensure timely closure of maintenance issues by the BU.
• Serve as the editor for the maintenance management procedure (Country Quality System).
• Collaborate with Institutions, Municipalities, and Fire Brigades during audits/surveys.
• Collaborate with DHL procurement to understand contract terms, pricing, and service level agreements (SLAs) with suppliers for cost-efficiency and quality of service.
• Act as the point of contact for the MHE supplier, handling escalations, negotiations, and maintaining strong relationships throughout the contract period.
• Conduct regular performance reviews of suppliers, monitor key metrics, and address performance gaps or escalations with DHL sites.
• Collaborate with internal stakeholders to identify MHE requirements, evaluate equipment needs, and recommend upgrades or replacements.
• Identify opportunities for material handling equipment process improvements, cost reduction, and operational efficiency enhancements with cross-functional teams.
• Serve as the functional reference for Site SHEQ/BCM/Facility Management Coordinators.
• Direct management as "technical manager" for suppliers, consultants, and engineers.

Qualifications & Experience
Education:

• Degree in Engineering (Essential).
• Working knowledge of Health, Safety & Environmental regulations and laws.
• Ability to review lease agreements.
• Dynamic and goal oriented.
• Influential and impactful.
• Acts on own initiative while also being part of an integrated team.
• Able to collaborate with operational management across all levels within a country.
• Able to collaborate with operational management across all levels within and outside a country.
• Solid experience in Civil/Plant Engineering.
• Capable of adapting physical observations on the shop floor into performance management concepts (design), including collaboration with Site Facility Coordinators (consultancy).
• Able to drive change in work processes.
• In-depth understanding of country technical laws and warehouse systems.
• Lead member of a technical board or similar (e.g., energy board).
• Strong cooperation with MLEMEA colleagues in the same role.
• Provide technical support to BU Leads during the purchasing of technical assets and maintenance interventions/contracts.

Experience:

• Strong technical background in logistics building.
• Experience in Facilities Management - Industrial Sector.
• Experience as technical supervisor, maintenance supervisor and technical designer.
• Experience in warehouse projects.
• Experience in Facilities Management tools – CMMS.
• Ability to manage a national, multicultural team (essential).