Job Openings at iOCO

• This position focuses on understanding each Client's unique needs, providing expert guidance on primarily Mimecast's solutions, and ensuring that clients maximize the value of their Mimecast investments. 

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.

Product Knowledge and Consultation:

• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and finance teams, as needed.
• Monitor contract compliance and ensure Clients get the expected value from Mimecast services.

Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.

Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.

Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.
• Use data insights to identify improvement opportunities and proactively address Client concerns.

Industry Knowledge:

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

Your Expertise:

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

Qualifications Required:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).
• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.
• General Cyber Security Certifications.

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What you’ll do:

• Lead, scope, maintain, and coordinate test design, test documentation, and test strategies using the business requirements as guiding input. 
• Ensure that all software components and code meet business requirements. 
• Coordinate quality control and test plan execution during each sprint. 
• Strong leadership to the software team relating to identifying areas of poor code quality. 
• Required to lead the Testing effort. Skill to a. introduce and adopt processes: 
• streamline work. 
• coordinate work with the software team. 
• contribute risk and management input during sprint planning. 
• Lead, maintain, and coordinate automated and API testing. 
• Strengthen the software delivery process based on agile principles, including.
• Scrum, test-driven development, and automated testing. 

Your Expertise:

• Experience with MS SQL Server and data access methods, SQL, and extensive work done on Database Technologies (MS SQL, PostgreSQL, MySQL) – including familiarity with Stored Procedures. 
• Experience with setting up and maintaining automated testing frameworks and test reporting tools (Selenium Webdriver, DB plugins, mock services, Playwright etc.) + Technologies: Java and JavaScript + API Testing tools: Rest Assured/ Postman/ SOAP UI.
• Experience with Testing Web Services including XML, JSON, REST, and WCF. 
• Experience working in Agile Scrum Environments and an in-depth of understanding of how best to apply Agile Scrum principles in small software team environments. 

Qualifications Required:

• Matric
• ISTQB
• Relevant IT/ Testing Qualification

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What you’ll do:

• Carrying out network modelling and analysis using WADISO, SEWSAN and HYDROSWMM software or similar
• Learning and working closely with CAD, GIS and GIS projects and handling large volumes of data
• Utilising GLS systems and software to produce water, sewer and storm water master plans
• Perform “bureau” services to municipal clients by updating models and master plans
• Conducting assessments to determine capacity in municipal water and sewer networks to accommodate new developments
• Providing input on new features for GLS software
• Writing technical reports
• Performing additional work outputs related to the role

Your expertise:

• Function related experience: Minimum of 4 years
• Project experience: 2 years
• Site Experience leading to PrEng registration

Qualifications required:

• Engineering Degree

Preferred Qualifications:

• B.Eng/M.Eng (Civil) or BTech (Civil) or Technician (Civil)
• PrEng or PrTech registration

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What you’ll do:

• Remote user support to users across 125 stores (South Africa and Namibia)
• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
• Set up and preparation of hardware for distribution to users.
• Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
• Excellent verbal communication to deliver remote or telephonic support.
• Effective time and call management to support contractual objectives.
• Effective use of Call Management systems and tools to effectively measure delivery of services.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution of the progress of incidents and requests

Your expertise:

• 5-7 Years of IT Experience in remote End User Support
• Must be experienced in Microsoft environment, practical approach, IT generalist.
• Experience in Network Support

Qualifications required:

• National Senior Certificate/ Matric/ N3
• A+ & N+
• MCSE
• Hardware Certifications are advantageous.
• Mobility Support qualification
• ITIL
• Customer support soft skills

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What you’ll do:

• Need to develop according to a spec.
• Need to R&D new technologies and development tools.
• Need to create a technical Spec.
• Functional Spec and User Documentation.

Your Expertise:

• Back-End Development Experience
• Integration Development
• API
• Microservices
• Integration & Analysis
• .NET Framework
• Visual Studio
• SQL/ SSIS
• T-SQL
• Power Platform (Power Apps/ Power Automate)

Qualifications Required:

• MCP, MCSD, IT Certificate or degree an advantage.

Personal Attributes:

• Ability to make decisions based on sound reasoning
• Ability to work under pressure
• Accuracy, Adaptability, and Analytical thinking
• Attention to detail
• Commitment, Common sense, and Continuous improvement
• Enthusiasm
• Honesty and integrity and Independent
• Initiative
• Logical thinking
• Proactive
• Self-disciplined and organized and Team player