Job Openings at Lindt and Sprungli

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
• Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to the proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance with food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against the invoice
• Assisting in stock counts
• Unpacking, moving, and restocking products

Work, health, and safety

• Comply with all work health and safety requirements
• Report damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Requirements

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritising)
• Grade 12
• Customer Service background
• Polite and patient

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Key Responsibilities

• Achieve monthly, quarterly & yearly Sales budgets
• Ensuring that expense budgets as set are not exceeded
• Ensure that all expected call rate of ±8 calls per day is maintained
• Ensuring that all pre-call preparations are done and proper planning for each call
• Planning includes weekly, cyclical, and yearly planning
• Weekly call cycle
• Call plan to include a Rand value target for each customer (Previous shortfalls to be included in targets) 

All calls to have the following activities planned:

• Placing of all orders
• Stock counts are updated and correct
• Listed items - customer compliance
• Merchandising
• Shelf health
• Price Indicator labels current and correct
• Shelf trays are clean and in good shape
• Stock pressure
• Stock rotation (no expired stock found, action taken with near dated stock)
• Correct Layout
• In store display maintained
• Point of sale material management
• Promotional material is available and meets Quality standards
• Build relationship with Store manager, Regional manager and all relevant staff that has influence on orders and shelf space
• Negotiating of free displays and increase shelf space

Promotional Review

• On every call during the promotional period progress must be discussed with the manager/owner of the store
• Make use of COGNOS and IRI data provided to discuss performance

Negotiated promotional elements must include:

• Increased shelf space
• Moving to eye level if not already on eye level
• Gondola end display or on Shelf display
• Reduction in the Retail Selling price
• Increase in stock holding
• Sales out of the customer must be monitored
• Reports to be completed via handheld device while calling on customers
• Monthly reports by area performance, reasons for success and failures
• Action plans for underperforming stores
• Make use of the handheld device to collate and keep accurate data on calls completed and customers information
• Working closely with our Merchandising partners
• Being responsible for the supervision, ongoing training of merchandisers in store
• Being in contact with the RSM daily
• Reporting of non-compliance to L&S Regional Sales Manager
• Make use of COGNOS and IRI data provided in negotiations

Requirements

• Project management skills
• Ideas and solutions driven
• Confident, assertive self-starter with a drive for results and highly motivated
• Entrepreneurial spirit with good communication and negotiation skills
• Structured organizational skills
• Ability to work under pressure and meet tight deadlines
• Ability to work in collaboration with agencies and customers
• Understanding of consumers, competitors, and market dynamics
• Strong presentation skills
• Excellent interpersonal skills (written and verbal)
• Extremely detail-oriented
• Excellent planning and computer skills
• Ability to work independently and within a team to communicate with team members and management on a daily basis
• Ability to be a team player in a dynamic, fast-paced environment

 Qualifications/experience

• A minimum of two years' relevant experience

Experience working in the following accounts:

• Woolworths
• Pick n Pay
• Checkers
• Spar
• Dischem
• Clicks
• Makro
• Relevant diploma/ degree would be advantageous