Job Openings at Liquid Intelligent Technologies

Role Description

• Deliver on Sales strategy (Target)
• The Key Account Manager will be assigned customer accounts that sit in the Top 350 company accounts to manage. Robust account plans to achieve sales objectives will need to be delivered. Account plans should include the revenue potential for 1-3 years and the associated strategy to achieve this revenue. Implement commercial strategies and then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets. Present Liquid Intelligent Technology’s services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.
• Proactively assess, clarify and validate customer requirements on an on-going basis. Implement a detailed sales strategy for all strategic accounts. Track and record sales activities on all accounts on SFDC.Internal All Employees. Collaborating very closely with teams from other departments within Liquid. Partner with internal cross functional teams to understand customer goals and key performance metrics Key Performance AREA 
• Build and grow client Relationships to ensure excellent customer experience
• Understand clients' business and generate new ideas to improve the customers’ business. Expanding the customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO, CEO) who own the budget and/or can influence the buying decision. Build trust, credibility, and client referrals. Maintain or improve account profitability by customizing solutions as per customer requirements .Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalization of product specification and selection and SLA negotiation and finalisation .
• Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care. all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams. Ensure that exceptional customer experience is achieved by timeously escalating interdepartmental problems.
• Maintaining a clear forecast of opportunities and developing a sales pipeline to reach sales targets
• Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3 years. Accountability for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager. Identify and establish relationships in new and existing geography and segments. Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients. Deliver presentations and propose consultation-based solutions. Keep abreast of market changes and have a broad understanding of Information, Communication, Cloud and Technology Services. Utilize market dynamics, competitive pressure and best practices to formulate new strategic account value propositions.

Requirements

• Related University degree/Formal Technology qualification: Essential
• 8 years sales experience: Essential
• 8 years' experience In Hospitality/Manufactauring/Logistics vertical experience: Essential
• Business Acumen: Essential
• Proficient in MS Office: Essential
• In-depth knowledge of the ICT technology environment as regards Cloud, Cyber Security, Layer Two services, etc Essential
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Requirements

• Responsible for day-to-day cyber security operations management and cyber intelligence monitoring and threat analysis.
• Manage threat hunting and security monitoring staff and activities.
• Coordinates response, triage and escalation of security events affecting the company’s information assets and activities with the Incident Response team.
• Oversee and assist with the development of operational runbooks to improve the efficiency of cyber security team’s detection and response capabilities
• Facilitate the creation of reports, dashboards, metrics for cyber security operations and presentation to senior management.
• Co-ordination with stakeholders, build and maintain positive working relationships between various service towers of the business and customers.
• Provide leadership and support during high severity security incidents and investigations.
• Optimize the processes to respond to and investigate detected attacks.
• Performs all aspects of employee development, working to ensure employee growth and retention.
• Mentor and train new personnel.
• Develops and maintains employee development plans.
• Develop and assess KPI’s for each team member.
• Responsible for ensuring spending is within budget allocation.ead the development and implementation of a SOC that monitors security events for anomalies and detects security incidents.
• Guide the incident response and disaster recovery team in development, testing and maintenance of incident response plans.
• Design, coordinate, and oversee monitoring capabilities to verify the security of systems, networks, databases, user behaviour, file integrity, and cloud environments, and manage the remediation of identified risks and vulnerabilities.
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements
• Act as the most senior incident escalation point for the team. This position will ensure steady state operations are optimally configured and running 24/7/365.
• Utilize key performance indicators to track analyst workloads as well as the efficiency of detection signatures/rules and associated monitoring technologies.
• Identify potential process improvement projects and serve as a change agent through IT.
• Support the design and implementation of procedures and controls necessary to ensure and protect the safety and security of all information systems assets, including prevention of intentional or inadvertent access, modification, disclosure, or destruction.
• Provide subject matter expertise and counsel to management regarding vendors, technologies, and special projects.
• Support the preparation of appropriate reports and communicate status and results.

Qualifications & Education Requirements

• Grade 12 with Maths & Science (Required)
• BSc/ B Tech /Comps or equivalent IT Security Diploma
• Additionally, one more certification in the following information security domains.
• CISSP
• GCIH
• GSEC
• CEH

Experience Required

• Minimum of six (6) years of work experience and three (3) years of relevant management experience in a Security Operations Center [SOC].
• Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
• Experience with securing various environments preferred.
• Experience in working across security technologies.
• Managed security services experience across complex architectures.
• In depth understanding of the role of SIEM engineering tools and dashboards.
• In depth understand of incident response, containment and management.
• Prior experience to advise, plan, deploy, configure, manage or monitor large scale SIEM solutions. 
• Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally
• Must work well under pressure and changing priorities
• Have demonstrated ability to plan, prioritize, coordinate and manage multiple, and often conflicting, initiatives
• Able to establish trust and build on-going client relationships
• Ability to translate and clearly formulate technical issues in business terms
• Good interpersonal skills
• Analytical and Problem-solving skills
• Possess a strong work ethic and sense of urgency
• Team player
• Self-starter
• Outcomes driven yet risk aware