Job Openings at NCR Atleos

Position Summary & Key Areas of Responsibility

• Lead and manage multiple projects within the banking and financial services sector.
• Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Identify and manage project risks and issues, and develop mitigation strategies.
• Communicate project status, progress, and any changes to stakeholders and senior management.
• Conduct project evaluations and assess results to ensure continuous improvement.
• Foster a collaborative and high-performance team environment.

Basic Qualifications

• Bachelor's or Master's Degree preferably in Computer Science, Finance, or a related field. A Master’s degree or PMP certification is a plus.
• Minimum of 5 years of experience in project management within the banking or financial services industry.
• Strong understanding of banking operations, regulations, and compliance requirements.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, JIRA).
• Strong analytical and problem-solving skills.

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Job Description: Technical Support Consultant: Self Cash

• Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
• Resolve issues telephonically with clients
• Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and receipt printer graphics
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house SparkManage software or any related software
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Report on data and deliverables on a timely basis
• Be available for the on-call cycle on weekends, public holidays or weekend shift work