Job Openings at Smollan

Description

• Effective administration and asset management
• Effective teamwork and self-management
• Achievement of sales targets
• Effective operational management
• Effective people management 
• Effective budget and financial management (as required by Business Unit)
• Effective knowledge sharing (including management of field intelligence)
• Effective client and customer relationship management

Requirements

• 6 - 7 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
• Relevant Diploma or Degree at NQF level 7
• Strategic thinker and analytical skills
• Ability to influence and motivate others
• Excellent leadership
• Good business and financial acumen
• Stakeholder management skills
• Strong problem solving skills
• Customer & Client management and service

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Key Responsibilities and Deliverables:

• Strategy Implementation
• Responsible for the implementation of strategy, structure and business processes under
• management
• Partake in collaborative strategic planning with the customer and key constituents to ensure
• alignment on critical KPI’s
• Cultivate new business in area of scope to drive increased revenue and profit through
• conceptual and strategic selling methodologies and effective negotiating
• Development of Tactical Plans
• Ensure comprehensive understanding of customer strategic objectives through interaction with
• relevant stakeholders
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for
• implementation and execution
• Consult with relevant stakeholders to provide operational complexities
• Design organisational structure to ensure delivery of objectives
• Continuously review current service methodology and drive innovative thinking in line with
• market and client trends
• Operations Management
• Drive operations efficiencies and exceptions, obtain information for discrepancies, and
• implement corrective action where necessary
• Build effective operational structures within the division to ensure capacity to achieve or exceed
• business needs
• Design and implement efficient and effective business processes to ensure the highest possible
• output
• Create frequent and relevant collaboration and communication engagements with all critical
• customer personnel to drive visibility and value quantification
• Monitor call cycle activities and revise call cycles if required
• Assess impact of call cycles against budgets, LRA and Basic Conditions of Employment
• Communicate and agree on point of purchase standards, and subsequently review and monitor
• implementation
• Ensure Sales Team Adheres to Parameters
• Communicate engagements with all critical customer personnel to drive visibility and value
• quantification
• Obtain operational information from the principal
• Identify, develop and execute opportunities and ad-hoc initiatives to increase sales and
• profitability
• Ensure distribution methods are effective and efficient and identify potential problems and
• ensure resolution timeously
• Manage assets to ensure optimisation
• Achievement of Operational Objectives, Profitability, Sustainability and Financial Targets
• Regularly analyse relevant data to ensure milestones are met
• Create plans to address identified areas and meet objectives
• Gather feedback from team and develop short term tactical plans to enhance performance
• Identify, develop, implement and manage systems and processes to ensure delivery of objective
• Compile divisional forecasts and budgets and present to Client Executive for sign-off
• Implement, monitor and manage budget
• Identify and investigate exceptions, ensuring resolutions
• Ensure sustainability and growth of profitability
• Ensure cost containment and maximize income and available resources
• Communicate budget to divisional managers and sales team
• Stakeholder Management
• Actively build, maintain and grow strong relationships with stakeholders
• Work to align Group and customer objectives with business plans
• Attend regular meetings to update customer and Group, review plans and optimize processes
• Manage customer expectations and manage reputation
• Draft, implement and maintain customer contact matrix and ensure adherence to plans
• Priorities and manage competing demands and expectations
• Identify cross selling opportunities to clients and customers

Key Competencies:

• Industry & business awareness
• Judgement & decision making
• Transformative leadership
• Conceptual thinking
• Change leadership
• Sales orientation
• Coaching & development of others
• Establishing networks
• Impact & influence
• Emotional maturity
• Team leadership
• Performance & results driven

Requirements

• Minimum Qualifications: Degree/NQF level 7, MBA
• Minimum Experience: 8-10 years’ experience in the Telecoms Retail and Operations
• environment, with a strong understanding of telecoms retail
• execution. Preference to someone from an OEM or relevant

Telecom Agency background.

• Knowledge, Skills & Abilities: Problem-solving
• Thought leadership
• Business acumen
• Financial acumen
• Influencing skills
• Negotiation skills
• Communication skills (verbal & written)
• Organizational awareness

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Job Summary:

• To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.

Key Responsibilities and Deliverables:

Achievement of sales targets

• Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
• Manage and track implementation of project plan (revising the plan based on client feedback as required)
• Liaise with buyers to achieve targets
• Provide feedback to clients
• Manage Promotional Activities
• Manage new innovations
• Manage out-of-stocks
• Manage Forward Share
• Minimise credit notes

Effective operational management

• Ensure adherence to call cycle
• Ensure effective time management when visiting stores (appropriate to store profile)
• Ensure stock availability
• Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
• Adhere to specific Returns Management policies (per client)
• Implement promotional schedules
• Ensure a good working relationship between field staff and store management
• Update Strike Action Plan (biannually)

Effective budget and financial management (as required by Business Unit)

• Compile annual budget (per Business Unit) using previous Business Unit financial performance information
• Submit budget to relevant manager for review and sign-off
• Analyze monthly departmental budgeting and accounting reports and identify and control variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports (monthly)
• Continually seek new ways to improve efficiencies and decrease expenditure
• Ensure compliance to relevant policies and procedures
• Proactively seek to identify and manage risk
• Release / authorize orders

Effective knowledge sharing (including management of field intelligence)

• Be alert to competitor activity and potential tenders
• Compile Field Intelligence reports and submit to manager
• Update clients on competitor activity
• Ensure effective communication of information to Field Force

Effective client and customer relationship management

• Proactively build relationships with clients and customers and ensure they are kept informed
• Ensure prompt problem solving

Effective administration and asset management

• Ensure accurate salary input and monitor and control expense claims
• Ensure scorecard compliance
• Ensure effective management appraisals (C BAND and up)
• Ensure effective leave management and administration
• Conduct HR audits
• Conduct Financial audits
• Check and monitor assets and ensure updated asset register (monthly)
• Conduct disciplinary hearings as required
• In the regions, ensure office hygiene and equipment are maintained

Effective people management

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
• Recruitment
• Induction
• Development
• Remuneration and Rewards
• Performance Management
• Career path and succession planning
• On-the-job training, coaching & mentoring
• Staff wellbeing
• Manage Employment Equity targets
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Effective teamwork and self-management

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the business’ core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for driving own career development

Key Competencies

• Transformative leadership
• Judgement & decision making
• Emotional maturity
• Coaching & development of others
• Team leadership
• Impact & influence
• Critical thinking
• Organisational awareness
• Analysis & problem solving
• Establishing networks
• Industry & business awareness
• Service excellence          

Requirements

• Relevant Diploma or Degree at NQF level 7
• 6 - 7 years’ relevant experience in FMCG or sales environment