Operatioms Lead Samsung (Gauteng) at Smollan

Key Responsibilities and Deliverables:

• Strategy Implementation
• Responsible for the implementation of strategy, structure and business processes under
• management
• Partake in collaborative strategic planning with the customer and key constituents to ensure
• alignment on critical KPI’s
• Cultivate new business in area of scope to drive increased revenue and profit through
• conceptual and strategic selling methodologies and effective negotiating
• Development of Tactical Plans
• Ensure comprehensive understanding of customer strategic objectives through interaction with
• relevant stakeholders
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for
• implementation and execution
• Consult with relevant stakeholders to provide operational complexities
• Design organisational structure to ensure delivery of objectives
• Continuously review current service methodology and drive innovative thinking in line with
• market and client trends
• Operations Management
• Drive operations efficiencies and exceptions, obtain information for discrepancies, and
• implement corrective action where necessary
• Build effective operational structures within the division to ensure capacity to achieve or exceed
• business needs
• Design and implement efficient and effective business processes to ensure the highest possible
• output
• Create frequent and relevant collaboration and communication engagements with all critical
• customer personnel to drive visibility and value quantification
• Monitor call cycle activities and revise call cycles if required
• Assess impact of call cycles against budgets, LRA and Basic Conditions of Employment
• Communicate and agree on point of purchase standards, and subsequently review and monitor
• implementation
• Ensure Sales Team Adheres to Parameters
• Communicate engagements with all critical customer personnel to drive visibility and value
• quantification
• Obtain operational information from the principal
• Identify, develop and execute opportunities and ad-hoc initiatives to increase sales and
• profitability
• Ensure distribution methods are effective and efficient and identify potential problems and
• ensure resolution timeously
• Manage assets to ensure optimisation
• Achievement of Operational Objectives, Profitability, Sustainability and Financial Targets
• Regularly analyse relevant data to ensure milestones are met
• Create plans to address identified areas and meet objectives
• Gather feedback from team and develop short term tactical plans to enhance performance
• Identify, develop, implement and manage systems and processes to ensure delivery of objective
• Compile divisional forecasts and budgets and present to Client Executive for sign-off
• Implement, monitor and manage budget
• Identify and investigate exceptions, ensuring resolutions
• Ensure sustainability and growth of profitability
• Ensure cost containment and maximize income and available resources
• Communicate budget to divisional managers and sales team
• Stakeholder Management
• Actively build, maintain and grow strong relationships with stakeholders
• Work to align Group and customer objectives with business plans
• Attend regular meetings to update customer and Group, review plans and optimize processes
• Manage customer expectations and manage reputation
• Draft, implement and maintain customer contact matrix and ensure adherence to plans
• Priorities and manage competing demands and expectations
• Identify cross selling opportunities to clients and customers

Key Competencies:

• Industry & business awareness
• Judgement & decision making
• Transformative leadership
• Conceptual thinking
• Change leadership
• Sales orientation
• Coaching & development of others
• Establishing networks
• Impact & influence
• Emotional maturity
• Team leadership
• Performance & results driven

Requirements

• Minimum Qualifications: Degree/NQF level 7, MBA
• Minimum Experience: 8-10 years’ experience in the Telecoms Retail and Operations
• environment, with a strong understanding of telecoms retail
• execution. Preference to someone from an OEM or relevant

Telecom Agency background.

• Knowledge, Skills & Abilities: Problem-solving
• Thought leadership
• Business acumen
• Financial acumen
• Influencing skills
• Negotiation skills
• Communication skills (verbal & written)
• Organizational awareness