Vacant Jobs at BCE Foodservice Equipment

Job Description

• We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office  in the West Rand. 

Main Duties Will Include but Will Not Be Limited To:

• Support the Internal Sales Manager by overseeing/managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance.
• Assist Internal Sales Manager with management and guidance of employees with regards to
• performance, KPIS, staff management etc.
• Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk/showroom functions.
• Ensure service standards are consistently maintained, turnaround times are achieved, and operational
• issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity.

Key Responsibilities:

• Supervise daily order processing, quotations, and customer queries.
• Supervise internal sales team operationally
• Implement strategies to improve customer service, satisfaction, reduction in queries/concerns
• Monitoring of case management queues and ensure timely resolution.
• Oversee the coordination between Internal Sales and External Sales.
• Ensure reception/front desk operations maintain professional standards
• Track and manage turnaround times and service levels.
• Ensure internal processes and SOPs are adhered to
• Escalate performance concerns to the Internal sales manager
• Ensure export compliance requirements are met and provide relevant support to the team
• Monitor order accuracy and reduce operational errors.
• Assist with implementation of system improvements and usage by the team.
• Oversee and monitor demo bookings and scheduling.
• Ensure showroom stock accuracy, readiness and cleanliness
• Monitor trends in customer feedback and implementation of relevant action accordingly
• Ensure communication with customers regarding delays or issues and relevant problem solving.
• Prepare operational reports for the Internal Sales manager.
• Highlight risks, delays, and performance gaps.
• Close or request escalation of critical matters timeously.

Required Competencies & Skills

• Customer Service Orientation: Exceptional skills in follow-up and feedback.

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Job Description

• A vacancy for a Brand Manager (Sales-Focused) has become available at our Johannesburg branch. The successful candidate will be responsible for driving sales growth, developing new business opportunities, and managing a portfolio of BCE brands, while ensuring the brands are effectively positioned and supported in the market.
• This role is primarily sales-driven, focusing on revenue generation, customer acquisition, and account development, while also supporting brand visibility and marketing initiatives.
• If you are currently working as a Sales Executive, Sales Brand Manager, or Sales Marketing Manager with a strong sales track record and a passion for growing brands in the market, we encourage you to apply.

Main Duties Will Include But Will Not Be Limited To

• Drive sales growth and revenue generation for the assigned portfolio of brands.
• Actively prospect, generate leads, and develop new business opportunities for BCE brands.
• Grow both new and existing customer accounts within the assigned portfolio.
• Generate and convert referrals into new business opportunities.
• Conduct regular customer visits to build strong relationships and identify sales opportunities.
• Ensure consistent product availability and stock levels at customer locations.
• Provide product training and demonstrations at customer sites to support product adoption and sales growth.
• Work closely with Key Account Managers to identify and execute sales opportunities within strategic accounts.
• Provide weekly sales activity and pipeline reports to management.
• Plan and execute visits to existing accounts within and outside South Africa on a regular basis.
• Identify, communicate, and assist in resolving customer service issues or complaints to maintain strong customer satisfaction.
• Develop and maintain strong working relationships with customers, dealers, and end users.
• Collaborate with the marketing team to support campaigns, promotions, and brand awareness initiatives.
• Liaise with procurement regarding product demand, stock planning, and strategic initiatives.
• Allocate approximately 70% of time to end-user engagement and 30% to dealer engagement.
• Support brand positioning, market feedback, and product insights to assist marketing and brand strategy.
• Perform other duties as assigned.

Key Responsibilities

• Sales & Business Development (Primary Focus)
• Lead Generation and Prospecting: Identify, develop, and pursue new sales opportunities for BCE brands.
• Revenue Growth: Drive sales growth across both new and existing customers.
• Account Development: Expand business within current accounts by identifying additional product opportunities.
• Market Expansion: Identify new markets, customers, and distribution opportunities.
• Customer Relationship Management: Build and maintain strong relationships with end users, dealers, and key decision makers.
• Sales Reporting: Maintain accurate reporting on pipeline activity, opportunities, and weekly sales performance.
• Customer Visits: Plan and execute regular visits to existing and potential customers locally and internationally.
• Brand & Marketing Support (Secondary Focus)
• Brand Representation: Act as a brand ambassador, ensuring products are positioned effectively in the market.
• Marketing Collaboration: Work with the marketing team to support campaigns, product launches, and promotional activities.
• Product Training: Deliver product training and demonstrations to customers to drive adoption and sales.
• Market Insights: Provide feedback on customer needs, competitor activity, and market trends to support brand strategy.

Key Competencies

Customer Service Orientation

• Strong follow-up, responsiveness, and customer satisfaction focus.

Sales Expertise

• Proven ability to generate leads, close deals, and grow accounts.

Relationship Building

• Ability to build strong relationships across all levels of an organization.

Training and Communication

• Strong presentation and training skills with the ability to effectively communicate product value.
• Business Acumen
• Understanding of financial performance, sales metrics, and market dynamics.
• Professional Presentation
• Professional appearance and conduct aligned with BCE brand values.

Motivation & Initiative

• Self-driven with a proactive approach to sales and problem solving.
• Integrity
• Honest, trustworthy, and committed to maintaining strong ethical standards.

Qualifications and Experience:

• Educational Requirements: Grade 12 (or equivalent) is essential; a relevant degree or tertiary qualification is also essential.
• Experience: Four years in a similar role, with three to five years of strategic leadership experience.
• Experience in brand building is highly desirable.
• Skills: Excellent understanding of the market, customer needs, and business processes. Must have a
• valid driver’s license and reliable vehicle, with the ability to travel regularly.

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Job Description

• We currently have a vacancy for the position of Showroom Coordinator , based at our Head office in the West Rand. This position is responsible for the overall showroom operations by ensuring that the showroom is adequately stocked and maintained.
• This position will also assist BCE to determine opportunities and best practices that BCE can adopt to generate traffic to the showroom and to maintain a world class showroom

Key Responsibilities (including but not limited to):

Showroom & Test Kitchen Management

• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensure the appropriate BCE product range is replicated in the showroom.
• Scheduling of live demonstrations with the external sales team.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).

Administrative Duties

• Supports showroom by answering phones and email queries from customers.
• Provide administrative support for the internal and external sales team.
• Capture orders for customers in the showroom.
• Capture showroom traffic leads and appointments.
• Manage the diary for the test kitchen and showroom.
• Management of item labels and bin labels.

Customer Interactions

• Consult with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customers’ requirements.
• Support BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
• Lead presentations or training sessions with customers in the showroom and test kitchen  if need be.
• Demonstrates products to emphasise the features and benefits.
• Answer and research technical product questions.

Sales & Marketing

• Drive traffic to the showroom by collaborating with the sales teams.
• Manage showroom traffic analytics and additional reporting as needed.
• Own and nurture relationships with walk-in showroom customers.
• Keep an updated awareness of competitive products.
• Continuously improve and maintain showroom and test kitchen marketing elements.

Qualifications and requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.
• BCE product knowledge would be an added advantage.

Desired Skills

• A passion for customer service and a professional attitude always.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• Excellent presentation skills.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required.
• Ability to communicate information both orally and in writing so others will understand.
• Capacity to track and handle customer queries and complaints.
• Ability to research problems and provide solutions.
• Able to work in a team.
• Good time management skills.