Showroom Coordinator - Johannesburg at BCE Foodservice Equipment

Job Description

• We currently have a vacancy for the position of Showroom Coordinator , based at our Head office in the West Rand. This position is responsible for the overall showroom operations by ensuring that the showroom is adequately stocked and maintained.
• This position will also assist BCE to determine opportunities and best practices that BCE can adopt to generate traffic to the showroom and to maintain a world class showroom

Key Responsibilities (including but not limited to):

Showroom & Test Kitchen Management

• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensure the appropriate BCE product range is replicated in the showroom.
• Scheduling of live demonstrations with the external sales team.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).

Administrative Duties

• Supports showroom by answering phones and email queries from customers.
• Provide administrative support for the internal and external sales team.
• Capture orders for customers in the showroom.
• Capture showroom traffic leads and appointments.
• Manage the diary for the test kitchen and showroom.
• Management of item labels and bin labels.

Customer Interactions

• Consult with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customers’ requirements.
• Support BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
• Lead presentations or training sessions with customers in the showroom and test kitchen  if need be.
• Demonstrates products to emphasise the features and benefits.
• Answer and research technical product questions.

Sales & Marketing

• Drive traffic to the showroom by collaborating with the sales teams.
• Manage showroom traffic analytics and additional reporting as needed.
• Own and nurture relationships with walk-in showroom customers.
• Keep an updated awareness of competitive products.
• Continuously improve and maintain showroom and test kitchen marketing elements.

Qualifications and requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.
• BCE product knowledge would be an added advantage.

Desired Skills

• A passion for customer service and a professional attitude always.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• Excellent presentation skills.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required.
• Ability to communicate information both orally and in writing so others will understand.
• Capacity to track and handle customer queries and complaints.
• Ability to research problems and provide solutions.
• Able to work in a team.
• Good time management skills.