Jobs at SafetySA

Responsibilities

Sales and Lead Generation

• Conduct high-volume outbound cold and warm calls to prospective and existing customers.
• Promote and sell SafetyCloud products and services.
• Generating qualified sales leads and convert opportunities into confirmed sales.
• Identify customer needs and recommend suitable solutions.
• Effectively manage customer objections and close sales using approved sales techniques and campaign scripts.
• Identify and maximize upselling and cross-selling opportunities.
• Achieve individual and team sales targets. 

Customer Service and Relationship Management 

• Provide professional, accurate, and courteous service to all customers. 
• Respond to customer enquiries via telephone and email. 
• Build and maintain positive customer relationships through regular engagement and follow-up. 
• Assist customers with product information, quotations, bookings, and service-related queries. 
• Follow up on customer requests and outstanding actions to ensure resolution. 
• Handle escalations professionally and refer complex matters to management when required. 

Administration and CRM Management 

• Accurately capture and maintain customer information within the CRM system. 
• Record all customer interactions, lead statuses, and sales outcomes. 
• Send information packs, quotations, and related documentation to customers when requested. 
• Receive and process booking forms and proof of payments. 
• Confirm bookings with relevant branches and departments. 
• Route Requests for Quotations (RFQs) and other enquiries to the appropriate departments. 
• Prepare and maintain daily operational and sales reports. 

Call Handling and Operational Support 

• Manage callback activities, including abandoned and follow-up calls. 
• Transfer calls to the appropriate department or branch when necessary. 
• Maintain high service levels and call quality standards. 
• Support company initiatives and campaigns as required. 

Compliance and Product Knowledge 

• Conduct all customer interactions in accordance with company policies, ethical sales practices, and POPIA requirements. 
• Safeguard customer information and confidentiality at all times. 
• Maintain an up-to-date understanding of company products, services, processes, and promotions. 
• Participate in training and development activities to improve performance and product knowledge. 

Requirements

Qualifications :

• Grade 12 (Matric) is essential.
• Certificate or Diploma in Sales, Marketing, Business Administration, Customer Service, or a related field will be advantageous.
• Sales, Contact Centre, Customer Service, or Telesales certification will be advantageous.

Experience:

• Minimum 2–3 years' experience in a contact centre, telesales, outbound sales, or customer service environment.
• Proven track record of achieving and exceeding sales targets.
• Experience working in a target-driven and commission-based sales environment.
• Experience in lead generation, customer engagement, and sales conversion.
• Experience working with CRM systems.
• Experience within the training, health and safety, compliance, education, or professional services industry will be advantageous. 

Skills: 

• Strong sales and closing skills.
• Excellent verbal and written communication skills.
• Customer relationship management skills.
• Negotiation and persuasion skills.
• Lead generation and prospecting skills.
• Objection handling and problem-solving capability.
• Strong customer service orientation.
• Excellent telephone etiquette.
• Time management and organisational skills.
• Attention to detail and administration skills.
• Strong reporting and CRM management skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Knowledge:

• Sales principles and consultative selling techniques.
• Contact centre operations and service delivery standards.
• Customer relationship management practices.
• Lead generation and sales pipeline management.
• CRM systems and customer database management.
• Customer service excellence principles.
• POPIA and customer confidentiality requirements.
• Company products, services, policies, and procedures.
• Performance measurement and KPI management.
• Industry trends and customer engagement best practices.

Other:

• Ability to work in a high-volume, target-driven environment.
• Willingness to work extended hours when required to meet business demands.
• Ability to work independently and as part of a team.
• Ability to remain motivated and resilient in a sales environment.
• Strong commitment to customer service and sales excellence.
• Professional appearance and conduct when representing the organisation.
• Willingness to participate in ongoing training and performance development initiatives.
• Ability to achieve performance targets linked to commission-based incentives.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.

go to method of application »

Responsibilities:

Sales Generation and Business Development

• Manage and maintain relationships with assigned customer accounts.
• Identify and pursue new business opportunities through lead generation, prospecting, and cold calling.
• Generate qualified sales opportunities and convert leads into confirmed sales.
• Achieve individual sales, activity, and revenue targets.
• Identify cross-selling and upselling opportunities across SafetyCloud's product and service offerings.
• Maintain an active sales pipeline and ensure consistent follow-up on opportunities.
• Conduct outbound customer engagement activities to promote products, services, and campaigns.
• Support business growth through proactive customer acquisition and retention initiatives.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Serve as a trusted point of contact for customer enquiries and support.
• Develop a thorough understanding of customer needs and recommend suitable solutions.
• Provide accurate information regarding products, services, training courses, and pricing.
• Ensure a high level of customer satisfaction through professional and responsive service.
• Resolve customer queries efficiently and escalate matters where required.
• Conduct regular customer follow-ups to strengthen relationships and improve conversion rates.

Quotations, Sales Administration and CRM Management

• Prepare and issue accurate quotations within agreed turnaround times.
• Follow up on quotations to maximise conversion opportunities.
• Accurately capture and maintain customer information and sales activities within the CRM system.
• Record customer interactions, opportunities, and sales outcomes.
• Process customer bookings, orders, and related documentation accurately.
• Maintain accurate pipeline information and sales forecasting data.
• Ensure all customer and sales records remain up to date.
• Support reporting requirements through accurate administration and record keeping.

Client Portal Adoption and Customer Engagement

• Promote and onboard customers onto the client portal.
• Educate customers on the benefits and functionality of the portal.
• Encourage customer adoption of self-service tools and online platforms.
• Provide support and assistance with portal-related enquiries.
• Drive customer engagement through available digital channels.

Reporting and Performance Management

• Monitor performance against agreed sales and activity targets.
• Maintain accurate records of sales activities and customer engagements.
• Prepare and submit weekly and monthly sales reports.
• Track lead generation, quotation conversion, sales performance, and customer retention metrics.
• Provide feedback on customer trends, market opportunities, and competitor activity.
• Participate in sales reviews, pipeline discussions, and performance improvement initiatives.

Health, Safety and Compliance

• Comply with all company Health, Safety, Environmental, and Quality (HSEQ) policies and procedures.
• Conduct all customer interactions in accordance with ethical sales practices and company standards.
• Maintain confidentiality of customer and company information.
• Comply with POPIA and all other applicable regulatory requirements.
• Participate in mandatory company, product, and compliance training programmes.
• Promote a culture of professionalism, integrity, and accountability.

Requirements

Qualifications:

• Business Administration, Business Management, Commerce, Sales and Marketing, Customer Relationship Management Or a related field
• Sales, Customer Service, Business Development, or Contact Centre certifications will be advantageous.

Experience:

• Minimum 2 – 3 years' experience in Internal Sales, Telesales, Customer Service, Business Development, or Account Management.
• Proven track record of achieving sales and customer engagement targets.
• Experience in lead generation, prospecting, cold calling, and sales conversion.
• Experience managing customer relationships within a B2B environment.
• Experience preparing quotations and managing sales opportunities.
• Experience using CRM systems and sales reporting tools.
• Experience within the training, health and safety, compliance, consulting, or professional services industry will be advantageous.

Skills:

• Strong sales, negotiation, and closing skills.
• Excellent verbal and written communication skills.
• Strong customer relationship management capability.
• Lead generation and prospecting skills.
• Excellent customer service and customer engagement skills.
• Strong administrative and organisational skills.
• Attention to detail and accuracy.
• Time management and prioritisation skills.
• Problem-solving and decision-making skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft 365, including Outlook, Teams, Excel, and CRM platforms.

Knowledge:

• Sales principles and consultative selling techniques.
• Lead generation and sales pipeline management.
• Customer relationship management best practices.
• CRM systems and customer database management.
• Quotation and sales administration processes.
• Customer service and customer retention principles.
• Business development and account management practices.
• POPIA and customer confidentiality requirements.
• Microsoft 365 and CRM reporting tools.
• Company products, services, policies, and procedures.

Other:

• Ability to work in a fast-paced, target-driven sales environment.
• Strong commercial and customer-focused mindset.
• Self-motivated, resilient, and results-oriented.
• Ability to build and maintain professional customer relationships.
• Professional appearance and conduct when representing the organisation.
• Strong commitment to customer service excellence and business growth.
• Willingness to participate in ongoing training and development initiatives.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates.

go to method of application »

Responsibilities:

Sales Generation and Business Development

• Manage and maintain relationships with assigned customer accounts.
• Identify and pursue new business opportunities through lead generation, prospecting, and cold calling.
• Generate qualified sales opportunities and convert leads into confirmed sales.
• Achieve individual sales, activity, and revenue targets.
• Identify cross-selling and upselling opportunities across SafetyCloud's product and service offerings.
• Maintain an active sales pipeline and ensure consistent follow-up on opportunities.
• Conduct outbound customer engagement activities to promote products, services, and campaigns.
• Support business growth through proactive customer acquisition and retention initiatives.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Serve as a trusted point of contact for customer enquiries and support.
• Develop a thorough understanding of customer needs and recommend suitable solutions.
• Provide accurate information regarding products, services, training courses, and pricing.
• Ensure a high level of customer satisfaction through professional and responsive service.
• Resolve customer queries efficiently and escalate matters where required.
• Conduct regular customer follow-ups to strengthen relationships and improve conversion rates.

Quotations, Sales Administration and CRM Management

• Prepare and issue accurate quotations within agreed turnaround times.
• Follow up on quotations to maximise conversion opportunities.
• Accurately capture and maintain customer information and sales activities within the CRM system.
• Record customer interactions, opportunities, and sales outcomes.
• Process customer bookings, orders, and related documentation accurately.
• Maintain accurate pipeline information and sales forecasting data.
• Ensure all customer and sales records remain up to date.
• Support reporting requirements through accurate administration and record keeping.

Client Portal Adoption and Customer Engagement

• Promote and onboard customers onto the client portal.
• Educate customers on the benefits and functionality of the portal.
• Encourage customer adoption of self-service tools and online platforms.
• Provide support and assistance with portal-related enquiries.
• Drive customer engagement through available digital channels.

Reporting and Performance Management

• Monitor performance against agreed sales and activity targets.
• Maintain accurate records of sales activities and customer engagements.
• Prepare and submit weekly and monthly sales reports.
• Track lead generation, quotation conversion, sales performance, and customer retention metrics.
• Provide feedback on customer trends, market opportunities, and competitor activity.
• Participate in sales reviews, pipeline discussions, and performance improvement initiatives.

Health, Safety and Compliance

• Comply with all company Health, Safety, Environmental, and Quality (HSEQ) policies and procedures.
• Conduct all customer interactions in accordance with ethical sales practices and company standards.
• Maintain confidentiality of customer and company information.
• Comply with POPIA and all other applicable regulatory requirements.
• Participate in mandatory company, product, and compliance training programmes.
• Promote a culture of professionalism, integrity, and accountability.

Requirements

Qualifications:

• Business Administration, Business Management, Commerce, Sales and Marketing, Customer Relationship Management Or a related field
• Sales, Customer Service, Business Development, or Contact Centre certifications will be advantageous.

Experience:

• Minimum 2 – 3 years' experience in Internal Sales, Telesales, Customer Service, Business Development, or Account Management.
• Proven track record of achieving sales and customer engagement targets.
• Experience in lead generation, prospecting, cold calling, and sales conversion.
• Experience managing customer relationships within a B2B environment.
• Experience preparing quotations and managing sales opportunities.
• Experience using CRM systems and sales reporting tools.
• Experience within the training, health and safety, compliance, consulting, or professional services industry will be advantageous.

Skills:

• Strong sales, negotiation, and closing skills.
• Excellent verbal and written communication skills.
• Strong customer relationship management capability.
• Lead generation and prospecting skills.
• Excellent customer service and customer engagement skills.
• Strong administrative and organisational skills.
• Attention to detail and accuracy.
• Time management and prioritisation skills.
• Problem-solving and decision-making skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft 365, including Outlook, Teams, Excel, and CRM platforms.

Knowledge:

• Sales principles and consultative selling techniques.
• Lead generation and sales pipeline management.
• Customer relationship management best practices.
• CRM systems and customer database management.
• Quotation and sales administration processes.
• Customer service and customer retention principles.
• Business development and account management practices.
• POPIA and customer confidentiality requirements.
• Microsoft 365 and CRM reporting tools.
• Company products, services, policies, and procedures.

Other:

• Ability to work in a fast-paced, target-driven sales environment.
• Strong commercial and customer-focused mindset.
• Self-motivated, resilient, and results-oriented.
• Ability to build and maintain professional customer relationships.
• Professional appearance and conduct when representing the organisation.
• Strong commitment to customer service excellence and business growth.
• Willingness to participate in ongoing training and development initiatives.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates.

go to method of application »

Responsibilities:

• Assist with learner registrations, achievements, completions, and certification administration.
• Capture and maintain accurate learner and training records.
• Support the preparation and submission of documentation for audits, verifications, and accreditation-related activities.
• Provide general administrative support to ensure compliance with internal processes and regulatory requirements.
• Communicate professionally with internal stakeholders, learners, clients, and external bodies.
• Maintain accurate filing systems and ensure documentation is stored correctly.
• Assist the Accreditations team with daily administrative and reporting requirements.

Duties and Responsibilities

Learner Administration

• Capture learner information accurately on internal systems and databases.
• Assist with the processing of learner registrations, achievements, and completions.
• Verify learner information and ensure supporting documentation is complete.
• Maintain learner files and records in accordance with company procedures.
• Assist with the distribution of learner statements of results, certificates, and related documentation.
• Ensure learner information is kept accurate and up to date.

Documentation and Compliance Support

• Assist in compiling and preparing documentation required for audits, verifications, and accreditation activities.
• Maintain learner Portfolios of Evidence (POEs) and supporting records.
• Track submitted documentation and monitor outstanding items.
• Ensure all records are filed, archived, and stored in line with company standards.
• Assist with identifying, recording, and resolving administrative discrepancies.

Reporting and Record Keeping

• Maintain tracking spreadsheets, registers, and databases.
• Update learner progress and submission records as required.
• Assist in compiling routine reports for management and stakeholders.
• Monitor documentation status and provide updates to the Accreditations Manager.

Communication and Stakeholder Support

• Respond to administrative queries from learners, clients, and internal stakeholders.
• Follow up on outstanding documentation and information requests.
• Provide administrative support to branches and departments regarding accreditation-related processes.
• Communicate professionally and courteously with all stakeholders.

General Administration

• Perform general clerical and administrative duties as required.
• Maintain confidentiality of learner, client, and company information.
• Adhere to company policies, procedures, and quality management requirements.
• Maintain professional conduct and represent the organisation positively.
• Participate in training and development opportunities to build knowledge of accreditation and compliance processes.

Requirements

Qualifications

• Grade 12 / National Senior Certificate (Essential).

National Diploma, Certificate, or equivalent qualification in:

• Business Administration
• Office Administration
• Human Resources
• Business Management
• Public Administration
• Information Management Or a related field
• Recent graduates and entry-level candidates are encouraged to apply.
• Any training or certifications related to Administration, Data Capturing, Record Management, Quality Management Systems (QMS), or Compliance Administration will be advantageous.

 Experience:

• No prior SETA or accreditation experience required.
• Previous administrative, data capturing, customer service, or office support experience will be advantageous.
• Exposure to a professional office environment during studies, internships, learnerships, or workplace experience programmes will be beneficial.
• Experience working with Microsoft Office applications, particularly Excel, Word, and Outlook, will be advantageous.

Skills:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Ability to capture and maintain accurate records and data.
• Good time management and prioritisation skills.
• Ability to follow processes and procedures consistently.
• Strong problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Professional interpersonal and customer service skills.
• Proficiency in Microsoft 365, including Outlook, Teams, Excel, and Word.

Knowledge:

• Basic understanding of administrative and record-keeping principles.
• Knowledge of Microsoft Office applications.
• Understanding of document management and filing practices.
• Awareness of confidentiality and information management requirements.
• Basic understanding of customer service principles.
• Understanding of quality and compliance processes will be advantageous.
• Willingness to learn SETA, QCTO, accreditation, and quality management requirements.
• Understanding of POPIA and information confidentiality principles will be advantageous.
• Knowledge of company policies, procedures, and systems (to be developed through training).

Other:

• Ability to work in a structured and deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and develop within the accreditation and compliance environment.
• Professional appearance and conduct when representing the organisation.
• Ability to work independently and as part of a team.
• Strong commitment to quality and continuous improvement.
• Ability to maintain confidentiality when handling learner and company information.
• Willingness to participate in ongoing training and development initiatives.

High degree of professional ethics and values aligned with:

• Care
• Courage
• Accountability
• Passion
• Innovation
• Preference will be given to Employment Equity candidates.

go to method of application »

Responsibilities:

Strategic Leadership

• Develop and implement sector strategies aligned with business objectives and growth targets.
• Identify market trends, industry developments, and emerging risks within the retail sector.
• Drive continuous improvement initiatives to enhance service delivery, operational effectiveness, and client satisfaction.
• Support the achievement of company strategic objectives through effective planning and execution.
• Monitor sector performance and implement corrective actions where necessary.

Operational Management

• Oversee the delivery of food safety, occupational health and safety, audit, inspection, and compliance services within the retail sector.
• Ensure services are delivered in accordance with company procedures, client requirements, and regulatory standards.
• Monitor operational performance against established KPIs and service level agreements.
• Manage resource allocation, scheduling, and workforce utilization to optimize productivity.
• Ensure consistent quality and technical excellence across all service delivery activities.

Client Relationship Management

• Develop and maintain strong relationships with key retail clients and stakeholders.
• Act as the primary escalation point for operational and service-related client concerns.
• Conduct regular client reviews to ensure service expectations are met or exceeded.
• Identify opportunities to expand services and strengthen client partnerships.
• Promote a customer-centric culture across all teams.

Regulatory Compliance and Governance

• Ensure compliance with applicable food safety, health and safety, environmental, and industry regulations.
• Maintain awareness of legislative changes and emerging industry requirements.
• Ensure audits, inspections, and assessments are conducted in accordance with approved methodologies and standards.
• Monitor technical performance and ensure adherence to quality assurance requirements.
• Support accreditation, certification, and regulatory requirements affecting the sector.

People Leadership

• Lead, mentor, coach, and develop Account Managers, Auditors, and Technical Specialists.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Conduct performance management processes, including reviews, development planning, and coaching.
• Support talent development, succession planning, and employee engagement initiatives.
• Promote company values, policies, and a positive working environment.

Financial and Commercial Management

• Manage sector budgets, forecasts, and financial performance.
• Monitor revenue, profitability, operational costs, and resource utilization.
• Ensure achievement of financial targets and business objectives.
• Support business development activities, proposal submissions, and contract renewals.
• Identify opportunities for business growth and improved profitability within existing and new client accounts.

Reporting and Communication

• Prepare and present operational, financial, and performance reports to senior management.
• Communicate sector performance, risks, opportunities, and improvement initiatives to relevant stakeholders.
• Ensure accurate and timely reporting of client service delivery metrics.
• Facilitate effective communication between operational teams, clients, and leadership.

Continuous Improvement

• Identify opportunities to improve operational efficiency and service quality.
• Promote innovation and best practices within the sector.
• Implement corrective and preventative actions where required.
• Support change management initiatives and business transformation projects.
• Stay informed of industry trends, technological advancements, and market developments.

Requirements

Qualification:

• Bachelor's Degree in Food Science, Food Technology, Microbiology, Environmental Health, Quality Management, Occupational Health and Safety, or a related field.
• Postgraduate qualification in Business Management, Leadership, Strategic Management, or Commerce will be advantageous.
• MBA or equivalent executive leadership qualification will be advantageous.
• Professional certification in HACCP, ISO 22000, FSSC 22000, ISO 45001, Lead Auditor, or related standards will be advantageous.

Experience:

• Minimum 10 years' experience within food safety, quality assurance, auditing, compliance, inspection, or related industries.
• Minimum 5 years' experience in a management or leadership position.
• Experience managing large retail client portfolios and key stakeholder relationships.
• Experience leading multidisciplinary teams across multiple geographical locations.
• Experience managing budgets, forecasting, and financial performance.
• Experience driving operational improvement and business growth initiatives.
• Experience working within highly regulated and compliance-driven industries. 

Skills:

• Strong strategic planning and business management skills.
• Excellent leadership, coaching, and people development capabilities.
• Strong client relationship and stakeholder management skills.
• Excellent communication, presentation, and negotiation skills.
• Strong financial and commercial acumen.
• Ability to manage multiple priorities and competing deadlines.
• Strong operational planning and resource management skills.
• Effective problem-solving and decision-making capabilities.
• Strong project and change management skills.
• Ability to influence and collaborate across all levels of the organization.
• Advanced report writing and analytical skills.
• Strong customer service and relationship-building skills.

Knowledge:

• Food safety management systems and standards.
• HACCP principles and risk management methodologies.
• Occupational Health and Safety legislation and standards.
• ISO standards and auditing principles.
• Regulatory requirements applicable to the retail and food sectors.
• Operational management and service delivery practices.
• Financial management, budgeting, and forecasting principles.
• Performance management and leadership best practices.
• Business development and account management principles.
• Continuous improvement methodologies and quality management systems.
• Industry trends, market developments, and emerging compliance requirements.

Other:

• Ability to travel nationally and internationally as required.
• Willingness to work outside normal business hours when required by operational needs.
• Ability to manage multiple stakeholders in a fast-paced environment.
• High level of professionalism and confidentiality.
• Strong commitment to quality, compliance, and client service excellence.
• Ability to represent the organization professionally with clients, regulatory bodies, and industry stakeholders.

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.