SafetyCloud SETA Administrator Learner, Centurion at SafetySA

Responsibilities:

• Assist with learner registrations, achievements, completions, and certification administration.
• Capture and maintain accurate learner and training records.
• Support the preparation and submission of documentation for audits, verifications, and accreditation-related activities.
• Provide general administrative support to ensure compliance with internal processes and regulatory requirements.
• Communicate professionally with internal stakeholders, learners, clients, and external bodies.
• Maintain accurate filing systems and ensure documentation is stored correctly.
• Assist the Accreditations team with daily administrative and reporting requirements.

Duties and Responsibilities

Learner Administration

• Capture learner information accurately on internal systems and databases.
• Assist with the processing of learner registrations, achievements, and completions.
• Verify learner information and ensure supporting documentation is complete.
• Maintain learner files and records in accordance with company procedures.
• Assist with the distribution of learner statements of results, certificates, and related documentation.
• Ensure learner information is kept accurate and up to date.

Documentation and Compliance Support

• Assist in compiling and preparing documentation required for audits, verifications, and accreditation activities.
• Maintain learner Portfolios of Evidence (POEs) and supporting records.
• Track submitted documentation and monitor outstanding items.
• Ensure all records are filed, archived, and stored in line with company standards.
• Assist with identifying, recording, and resolving administrative discrepancies.

Reporting and Record Keeping

• Maintain tracking spreadsheets, registers, and databases.
• Update learner progress and submission records as required.
• Assist in compiling routine reports for management and stakeholders.
• Monitor documentation status and provide updates to the Accreditations Manager.

Communication and Stakeholder Support

• Respond to administrative queries from learners, clients, and internal stakeholders.
• Follow up on outstanding documentation and information requests.
• Provide administrative support to branches and departments regarding accreditation-related processes.
• Communicate professionally and courteously with all stakeholders.

General Administration

• Perform general clerical and administrative duties as required.
• Maintain confidentiality of learner, client, and company information.
• Adhere to company policies, procedures, and quality management requirements.
• Maintain professional conduct and represent the organisation positively.
• Participate in training and development opportunities to build knowledge of accreditation and compliance processes.

Requirements

Qualifications

• Grade 12 / National Senior Certificate (Essential).

National Diploma, Certificate, or equivalent qualification in:

• Business Administration
• Office Administration
• Human Resources
• Business Management
• Public Administration
• Information Management Or a related field
• Recent graduates and entry-level candidates are encouraged to apply.
• Any training or certifications related to Administration, Data Capturing, Record Management, Quality Management Systems (QMS), or Compliance Administration will be advantageous.

 Experience:

• No prior SETA or accreditation experience required.
• Previous administrative, data capturing, customer service, or office support experience will be advantageous.
• Exposure to a professional office environment during studies, internships, learnerships, or workplace experience programmes will be beneficial.
• Experience working with Microsoft Office applications, particularly Excel, Word, and Outlook, will be advantageous.

Skills:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Ability to capture and maintain accurate records and data.
• Good time management and prioritisation skills.
• Ability to follow processes and procedures consistently.
• Strong problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Professional interpersonal and customer service skills.
• Proficiency in Microsoft 365, including Outlook, Teams, Excel, and Word.

Knowledge:

• Basic understanding of administrative and record-keeping principles.
• Knowledge of Microsoft Office applications.
• Understanding of document management and filing practices.
• Awareness of confidentiality and information management requirements.
• Basic understanding of customer service principles.
• Understanding of quality and compliance processes will be advantageous.
• Willingness to learn SETA, QCTO, accreditation, and quality management requirements.
• Understanding of POPIA and information confidentiality principles will be advantageous.
• Knowledge of company policies, procedures, and systems (to be developed through training).

Other:

• Ability to work in a structured and deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and develop within the accreditation and compliance environment.
• Professional appearance and conduct when representing the organisation.
• Ability to work independently and as part of a team.
• Strong commitment to quality and continuous improvement.
• Ability to maintain confidentiality when handling learner and company information.
• Willingness to participate in ongoing training and development initiatives.

High degree of professional ethics and values aligned with:

• Care
• Courage
• Accountability
• Passion
• Innovation
• Preference will be given to Employment Equity candidates.