Jobs at takealot.com

Why Join Mr D? 

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

Your Responsibilities will include:

• Developing and managing long term partnerships with key national restaurant brands and act as their primary point of contact
• Increasing revenue from existing accounts by consulting with national partners and developing partner strategies. This will range from the optimisation of menus, to marketing collaborations and partner’s utilisation of the Mr D Food partner promotion program
• Provide national partners with weekly and monthly performance reports
• Working cross functionally within the business between the finance, marketing and operations team to optimise partnerships, leading all aspects internally and externally.
• Monitor and analyse performance of national partner specific KPIs, preparing and presenting partner performance review meetings to the Mr D Food business
• Ensure national partners are kept accountable on all aspects of service delivery to Mr D Food customers by ensuring their focus on restaurant operations for delivery orders
• Coordinate selling efforts across the team to execute large scale on-boarding of national partners

Attributes required:

• Key Account Management experience
• Strong knowledge of the restaurant industry
• Excellent communications skills.
• Highly analytical
• A love for winning
• Enthusiasm for being a part of an entrepreneurial, start-up environment
• Ability to collaborate effectively with team members within the organisation
• High attention to detail

 Qualifications:

• Proven track record of hitting goals and targets
• Competence in Excel
• Minimum 3 years key account experience
• Bachelors Degree or relevant other tertiary qualificatio

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

Who’s who in the tech space

This position reports to an Engineering Manager 

Your mission, should you choose to accept it:

• Take ownership, build, and maintain our bleeding-edge mobile e-commerce iOS application.
• Modernise legacy codebase and drive platform evolution
• Design, develop, and test code written in Swift
• Apply best practices and ensure the stability and security of the applications.
• Monitor and profile application performance.
• Take part in daily standups, with the ability to manage time and workload effectively.
• Collaborate with creative, content, and engineering teams to design and develop a world-class iOS mobile application.
• Publish applications to the Apple App Store

The skills we need:

• Strong programming fundamentals.
• Experience in architecting, developing, testing, and maintaining iOS mobile applications.
• Demonstrated best practices in the implementation of SwiftUI
• Experience with network requests to RESTful APIs (JSON) using best practices.
• Full understanding of the iOS application, view-controller, and tableview life-cycles.
• Appreciation of iOS-specific asynchronous processing techniques.
• Knowledge and Appreciation of iOS user experience design patterns.
• Experience using GIT version control.
• Experience developing in an Agile team environment
• Experience using CI/CD (CircleCI)
• Experience using Fastlane
• Experience using Cocoapods
• Experience using Swift Package Manager
• Github Actions
• Be accountable, engaging, and inventive.
• Work alongside a QA engineer regarding testing and product finalisation.

Nice to have:

• Experience with Figma and Miro.
• Experience with Google Maps, Firebase & Braze.
• Any Android experience.
• Experience using AI to generate and/or validate code

Qualifications & Experience: 

• Information Technology or Computer Science Degree or equivalent of 5 years relevant experience. 
• Minimum 3-5 years of experience for an Intermediate Software Engineer
• Minimum 5-8+ years of experience for a Senior Software Engineer coupled with tech lead experience
• Solid experience with SwiftUI

Let’s talk about life @ Mr D 

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Remote working: Love water cooler chats and working from home? We offer a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• TakealotMORE Benefit 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IoT, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

About the role:
The purpose of this role is to execute, manage and improve our operations support functions.

Your responsibilities will include:

Operational Support and Efficiency:

• Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.
• Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures
• Leverage AI-powered automation tools to partially or fully automate manual processes.
• Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.
• Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
• Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.

Data Analysis and Reporting:

• Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Automate manual and routine reporting workflows leverage generative AI tools
• Build, update and refine operational dashboards

Skills & Attributes required:

• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications:

• Relevant bachelor’s degree in commerce, engineering, finance or related field.
• At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry.
• Proficiency in advanced Excel
• Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

• The Head of Customer Growth will play a vital role in driving customer acquisition, activation, engagement, and retention for our on-demand delivery platform, which connects users to restaurants, groceries, retailers, and more. Reporting directly to the CMO, you will lead a cross-functional team of Paid Media, CRM, and a growth analyst to deliver innovative strategies that increase platform traffic, activate non-habituated users, and maximize customer lifetime value.
• A strong focus on data-driven decision-making and lifecycle optimization will be essential to achieving measurable customer growth marketing outcomes. 

Role Purpose: 

• To design and execute end-to-end growth strategies that target and convert non-habituated customers into loyal, active users while reactivating lapsed customers. By leading Paid Media and CRM, teams, this role will ensure quality customer traffic and engagement, driving higher order volumes and overall platform growth. The Head of Customer Growth will focus on delivering seamless cross-channel initiatives that align with the company’s strategic objectives while optimizing investments to ensure sustainable growth.

Your responsibilities will include:

Growth Strategy and Planning: 

• Design and execute the growth roadmap focusing on acquisition, reactivation, and retention strategies. 
• Develop a comprehensive plan to drive non-habituated customers to transact and convert them into loyal, active users. 
• Own the full customer activation lifecycle, from app installs to habituation, ensuring measurable outcomes. 
• Establish KPIs to evaluate traffic, acquisition channels, habituation success, and order growth. 

Leadership and Team Management: 

• Oversee, mentor, and develop high-performing teams, including: 
• Paid Media: Strategy and execution of campaigns to drive efficient and scalable customer acquisition. 
• CRM: Managing communications (emails, notifications, etc.) to drive reactivation, retention, and habituation. 
• Foster a culture of data-driven experimentation and performance optimization. 

Customer Lifecycle Optimization: 

• Collaborate with cross-functional teams (Brand, Product, Commercial & Business Optimization) to optimize the customer funnel and improve conversion metrics from acquisition to order completion. 
• Build and execute highly targeted campaigns that focus on quality traffic and drive meaningful engagement. 
• Leverage customer insights and segmentation to design campaigns tailored for various touchpoints across the user journey. 

Initiatives to Drive Growth: 

• Develop innovative acquisition channels to target new customers while optimizing existing channels to ensure ROI. 
• Craft and roll out reactivation initiatives to engage dormant customers and lead them back to the platform. 

Data & Analytics: 

• Use advanced analytics and marketing insights to refine acquisition and retention strategies. 
• Build dashboards and reporting mechanisms to communicate progress, learnings, and outcomes of campaigns and initiatives to leadership. 
• Identify patterns in customer behaviors and use this intelligence to influence strategies. 

Qualifications:

• Bachelor’s degree in Business Management, Marketing,  Communications or a related field. 
• 7+ years of marketing or growth experience, with at least 3 years leading multi-functional teams in fast-paced, high-growth digital environments. 
• Proven experience working in on-demand, ecommerce, or tech ecosystems (restaurant delivery, grocery, retail marketplaces/FMCG preferred).
• Exposure to subscription-based models or loyalty programs.  Familiarity with app-based revenue strategies, including gamification, personalization, or partnerships (Advantageous)

Attributes & Skillsets required:

• Strong leadership skills with the ability to inspire, manage, consolidate, and elevate high-functioning teams across Paid Media, CRM, and In-app Merchandising. 
• Expertise in building and scaling acquisition and retention strategies that are highly data-driven and result-oriented. 
• Sound knowledge of growth tactics: paid ads, digital acquisition funnels, CRM campaigns, push notifications, app-based customer engagement, and performance optimization. 
• Hands-on familiarity with growth analytics tools like Google Analytics, Data Studio, Tableau, or similar. 
• Exceptional stakeholder management and communication skills, with the ability to articulate growth vision across organizational levels. 
• Entrepreneurial mindset with innovative problem-solving skills, and thrives in a high-pressure, target-driven environment. 
• Results-driven with a track record of meeting ambitiousKPIs. 
• Team-oriented with excellent collaboration and relationship-building abilities.
• Adaptable to changing priorities in an agile work environment. 
• Experience working in the food delivery, e-commerce, or tech space. 
• Entrepreneurial mindset with a proactive approach to innovation.

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

Purpose of the role:

• The analyst is required to generate reports using MySQL/Qlikview/Looker/Excel/etc. perform analysis, and provide insights/recommendations to stakeholders (Growth Team) without supervision. The analyst will be required to take ownership of established reporting topics and their growth, with some guidance required for their growth. The analyst will also be required to independently meet with stakeholders/Product Managers to discuss reporting requirements in various areas across the business and propose, spec & implement solutions with some guidance from senior team members. Meetings with BI devs to implement/test solutions are required, but closely managed.

Your responsibilities will include:

Generate regular reports and provide insights/recommendations to the business on:

• Customer performance and metrics to drive business objectives
• Customer order and engagement behaviour 
• Analyse the success and effectiveness of product and process changes 
• Identify opportunities for growth within the business based on demand, and competitor activity.
• Facilitate the performance improvement of the growth team within the business through the identification of operational and product weaknesses through testing/analysis and recommending process changes.
• Implementing reporting requirements and facilitating report automation with the BI team.
• Assisting the Growth Team in compiling special enquiry reports.
• Meeting with stakeholders/Product Managers to discuss reporting requirements in various areas across the business and propose, spec & implement solutions with some guidance from senior team members.

Attributes Required:

• Attention to detail in a high pressure environment. 
• Strong analytical ability.
• Advanced Microsoft Excel/Google Sheets skills.
• Intermediate SQL skills Experience working with a visualisation platform (e.g. Qlikview, Looker, Tableau, PowerBI)
• Ability to verbalise and visualise findings/results.
• Ability to identify areas of improvement in current processes.
• Ability to use logic and common sense to arrive at conclusions

Qualifications and experience:

• Relevant tertiary qualification in commerce, science or engineering.
• 2+ years experience in an operations, finance, consulting, analysis or BI environment

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

Purpose of the role :To craft compelling copy that resonates across a diverse brand ecosystem, including restaurants, groceries, retailers, and beyond .To collaborate with the design and marketing teams to deliver engaging campaigns, app content, digital experiences, and more. Play a vital role in shaping the tone of voice and communication style across channels, ensuring alignment with our brand identity and business objectives .To manage a small team of copywriters’ quality and accuracy of work.

Your responsibilities will include:

Concept & Content Development

• Develop creative campaign concepts and write standout copy for various brand materials such as email, website, social media, advertising, in-app notifications, and blog content.
• Collaborate with designers, strategists, and marketing teams to bring campaigns and creative ideas to life.

Brand Tone & Voice

• Act as a voice champion for the brand, ensuring consistency in messaging and tone across verticals (food, groceries, retail, etc.).
• Work on evolving and adapting the brand voice to connect meaningfully with different audiences and platforms.

Strategic Storytelling

• Turn complex ideas into clear, impactful, and emotionally engaging narratives that drive customer conversion and retention.
• Help shape brand storytelling to reflect our mission and differentiate us from competitors.

Collaborative Ideation

• Partner closely with members of the Creative Studio such as designers, art directors, and motion teams to develop integrated campaigns.
• Support cross-functional teams including Product, Marketing, and Operations with copy needs that align with broader business goals.

Editorial Ownership

• Take ownership of written content for app CTAs, promotions,SEO-friendly digital content, advertising scripts, and long-form editorial.
• Proofread and refine copy to ensure clarity, grammatical accuracy, and creative excellence.

.Attributes required:

• Ability to translate a creative concept into a clear content plan
• Strategically driven with a sound understanding of brand and business growth.
• Must be comfortable with writing in various styles and for multiple formats for example digital advertising, UX for mobile app, social media, performance marketing, in-app, PR, radio etc
• Active and well-rounded personal presence in social media, with an understanding of each platform and the best practices
• Detail oriented
• Excellent proof-reader
• Must be able to manage a team, a content calendar and an agency relationship.
• Takes initiative and works well independently
• Strong communication and time management skills
• An enthusiasm for being a part of a fast-paced start-up environment
• Blogging and ad agency experience advantageous
• An ability to write creative copy both for large pieces of content (e.g. product descriptions) and smaller texts (e.g. social media posts)
• Solid time-management skills

Qualifications ,Experience and Competencies:

• Bachelor’s degree or equivalent qualification in communications/copywriting/branding/marketing/brand strategy
• Computer literacy essential
• Creative track record with 5+ years industry experience with a through the line portfolio
• Experience working at creative agency advantageous
• Experience writing for ecommerce, on-demand, or multi-brand environments (advantageous)
• Proven work experience as a Senior Copywriter ,Product Copywriter or similar role
• Portfolio of published articles
• Hands-on experience with Content Management Systems
• Basic keyword search knowledge

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to)

go to method of application »

About the role:

• The CRM Lead role is pivotal in driving customer engagement, retention, and lifetime value through innovative and data-driven CRM strategies. Reporting to the Head of Customer Growth, you will lead a team of CRM professionals and collaborate across multiple business units to deliver personalised, scalable, and impactful customer lifecycle marketing initiatives.

Your responsibilities will include:

CRM Strategy Development & Execution: 

• Develop and execute Mr D’s end-to-end CRM strategies, with a strong focus on automation-led lifecycle marketing and personalisation at scale. 
• Build and manage a customer-centric CRM calendar underpinned by always-on lifecycle automation, reducing reliance on one-off campaigns.

Team Leadership: 

• Provide functional and disciplinary leadership to the CRM team, including direct reports and their teams. 
• Ensure clear ownership across lifecycle strategy, execution, and optimisation.

Customer-Centric Communication: 

• Manage the complexities of communicating to customers about multiple product offerings (restaurants, groceries, and other on-demand services). 
• Ensure relevance, prioritisation, and customer-centric sequencing in all communications.

Collaboration Across Teams: 

• Work closely with Product, Data, Engineering, Marketing, and Merchandising teams to align CRM strategies with business priorities. 
• Partner with divisions across the Takealot Group ecosystem to design and execute joint CRM initiatives.

Marketing Automation & Technology: 

• Lead Mr D’s marketing automation strategy, spanning transactional, promotional, and brand communications. 
•  Be the champion and subject-matter expert for the Braze CRM platform, driving best practices and capability adoption. 
• Design and launch complex, highly automated CRM journeys using Braze and other MarTech tools, leveraging real-time events, customer attributes, and predictive signals.

Performance Measurement & Optimisation: 

• Establish, report on, and continuously improve KPIs for all CRM campaigns, focusing on incrementality, retention, frequency, and customer lifetime value. 
• Own operational dashboarding for CRM campaigns, tracking performance across first-time customers, repeat behaviour, and order-related KPIs. 
• Drive experimentation and optimisation through a formal testing roadmap (A/B, multivariate, holdout testing).

Customer Insights & Lifecycle Strategies: 

• Act as a key partner to the business, translating data and insights into actionable lifecycle strategies. 
• Support paid-for (retail media) communication campaigns for platform partners and non-endemic brands.

Subscription Programme Integration: 

• Drive awareness, adoption, and retention of the Takealot Group’s subscription programme, TakealotMORE, embedding it across relevant lifecycle touchpoints.

Skills & Attributes required:

• Highly analytical and data-driven, with the ability to operate both strategically and hands-on in a fast-paced, high-growth environment. 
• Confident and credible communicator with extensive experience presenting to Senior Management and Executives. 
• Strong technical aptitude with a deep understanding of enterprise-level CRM and marketing automation platforms (e.g., Braze, Salesforce), customer insights tools, and statistical analysis techniques. 
• Creative and commercially minded, with the ability to design and orchestrate multiple concurrent campaigns across diverse customer segments and business units. 
• Strong problem-solving mindset with a pragmatic, solutions-oriented approach.
• Highly organised, detail-oriented, and comfortable managing complexity and tight delivery timelines. 
• Solid background in Marketing Insights, Retail, and/or eCommerce marketing. 
• Advanced MS Excel proficiency required.

Qualifications:

• 5+ years’ experience in CRM or lifecycle marketing roles.
• 2+ years’ experience managing multiple direct reports.
• Proven experience executing multi-channel CRM campaigns (push, email, in-app, etc.).
• A relevant tertiary qualification.
• Experience working with large, diverse consumer bases at scale
• Hands-on experience with CRM and MarTech platforms in complex environments.

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

Purpose of this role:

• The Junior e-commerce Category Manager focuses on driving growth and performance of a specific category, such as Pets, Convenience, Liquor, Pharmacy, and more. As a Category Manager, you will be proactive and responsible for the end-to-end management of your category. The role requires close collaboration with partners, merchandising, operations, and cross-functional teams to execute category strategies and maximise commercial results.

Key responsibilities / accountabilities:

Category Ownership:

• Fully own and drive the performance of a specific shops category on the Mr D platform.
• Execute and monitor growth plans for the category, including orders, Gross Merchandise Volume and store expansion.
• Ensure category coverage by identifying new product opportunities and expanding ranges through existing and new partners.

Partner Management:

• Manage relationships with partner groups within the assigned category, ensuring consistent communication and alignment on commercial goals.
• Ensure partner listings are accurate, up to date, and optimised for visibility on the platform.
• Collaborate with partners on product availability, pricing strategies, and promotional campaigns.

Partnership Development:

• Identify, negotiate, and establish partnerships with relevant businesses and organizations within the assigned vertical.
• Collaborate with partners to develop joint marketing initiatives and promotions.
• Evaluate and optimize existing partnerships for mutual benefit.

Cross-Functional Collaboration:

• Collaborate with the merchandising team to ensure optimal category representation and visibility within the app.
• Drive category-specific campaigns, including seasonal promotions and thematic sales (e.g., holiday gifting for liquor, pet care essentials).
• Work closely with marketing, tech , and operations teams to ensure a cohesive approach to category performance, content accuracy, and customer engagement.

Performance Management & Continuous Improvement:

• Analyze category performance across key metrics such as Gross Merchandise Volume, Average Order Value, conversion rates, and partner contribution. 
• Identify gaps and opportunities for optimisation, such as partner-specific performance gaps, and product availability issues
• Leverage data insights to identify trends and opportunities for category growth

Key Performance Indicators (KPIs):

• Revenue: Achieve gross merchandise volume and order targets
• Active Partner Contribution: Work with partners on promotional opportunities.
• Improve conversion rate: Through improved listings, enhanced product visibility, and regularly updated and accurate listings and product information.

Skills, knowledge and abilities:

• Strong analytical and commercial acumen with the ability to make data-driven decisions.
• Experience working with merchandising teams and external partners.
• Excellent relationship management and stakeholder collaboration skills
• Familiarity with manipulating data on excel or google sheets and creating presentations on PowerPoint
• Results-oriented with a focus on achieving targets and KPIs.

Qualifications and experience:

• Bachelor's degree in Business, Marketing, or a related field
• 1- 2 years in category management, buying, or merchandising roles within e-commerce or retail

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

• Takealot Group is looking for a highly talented Product Manager (Retail Media) to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people to join us. 
• The Product team at Takealot Group is passionate about creating experiences that satisfy & delight our customers, while ensuring we continuously acquire and retain customers to exceed our growth objectives. As Product Manager (Retail Media), you will be responsible for owning the strategy, roadmap, growth, and execution of the retail media product portfolio across Takealot Group's properties (Android, iOS, and Web).
• This includes everything related to ad serving, campaign management, targeting, and reporting integrations with retail media and advertising tools such as OSMOS, Google Ad Manager, DV360, Google Ads, Meta Ads, and Braze. This is a critical part of scaling retail media revenue, maximizing value from our ad tooling, and improving advertiser outcomes and customer experience across the platform. 
• You will work cross-functionally across our product, UX, engineering, growth, and other business teams to design, implement, and launch features that have a direct impact on the growth of Mr D.

This position reports to the Head of Product (Retail Media).

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Takealot Group customers what you can do 
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. 

Your mission, should you choose to accept it: 

Product development:

• Determine, scope, prioritise and manage the retail media product roadmap.
• Ensure that prioritised projects are placed on the development roadmap and communicate all requirements to all necessary stakeholders across the business.
• Proactively communicate and collaborate with the project teams to analyse any additional information needs related to functional requirements.
• Manage the execution and rollout of features in the customer-facing apps, including any retail media-related features.  This includes the entire product development cycle from design, documentation, implementation, testing, and launch to success metric monitoring.
• Write detailed product specification documents for the engineering and design teams.
• Engage with subject matter experts to analyze trade-offs and resolve priority conflicts
• Be proactive in ensuring that the development and QA teams understand the requirements by attending team meetings and initiating functional clarification sessions where needed.
• Ensure that all requirements are met during solution design and post-implementation.
• Put plans and processes in place to maximise the value that can be obtained through retail media tools, including but not limited to OSMOS, Google Ads, Meta Ads and Braze.

Qualitative and Quantitative Analysis

• Determine, monitor and analyze quantitative and qualitative data in order to identify opportunities for retail media optimisations and features that will drive product growth.
• Build and maintain reporting to measure the success of projects.
• Apply strong analytical and critical thinking, using data to inform decisions across the retail media product portfolio.
• Leverage advertising tool experience with platforms such as Google Analytics, Looker and other ad manager/server platforms and reporting/targeting tools to extract key insights and drive data-informed product decisions.
• Own and maintain the accuracy of in-app analytics (in-app events) and customer data points, to ensure product data is reliable for targeting and conversion tracking.

Product Strategy and Roadmapping

• Determine, scope, prioritise and manage the retail media product roadmap.
• Maintain and prioritise the product backlog through collaboration with the Head of Product, Product Lead, multiple business stakeholders, and senior management.
• Ensure that prioritised projects are placed on the development roadmap and communicate all requirements to all necessary stakeholders across the business
• Contribute to shaping the vision and strategy for the product.

UX and Design

• Ensure that product solution design is practical, data-driven, and implementable across Mr D / Takealot Group.
• Ensure that product solutions and requirements meet business needs and are based on international best practices and trends.
• Suggest ideas to solve customer challenges and validate them in close collaboration with UX
• Sign-off on design solutions (including copy) for owned products
• Clearly communicate requirements to UX/UI design resources
• Work with design resources to finalise the customer experience for a particular feature

Stakeholder management 

• Ensure relevant stakeholders for a vertical / roadmap are correctly identified and consulted.
• Utilise a deep understanding of core stakeholder pain points/objectives to drive relevant initiatives.
• Manage relationships with stakeholders related to a specific vertical / roadmap, including obtaining stakeholder buy-in for requirements and relevant project status communications.
• Obtain sign-off on the specifications from all stakeholders.

The skills we need:

• Strong analytical and critical thinking, using data to inform decisions.
• Passion for understanding ambiguous, complex problems and driving high-quality, innovative, clean solutions with the relevant people.
• Strong sense of ownership and determination to get things done (not scared to get hands dirty)
• Solutions-oriented, with an accountable can-do attitude and high energy.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Versatile and with an appetite to learn by doing.
• Highly structured thinker with strong attention to detail.
• Ability to present ideas succinctly, in writing and verbally.
• Good technical understanding of software development processes.
• Strong project management and communication skills.
• Good commercial acumen and business analysis skills
• A proven track record of delivering results in a fast-paced environment.
• Versatile, resourceful, and able to work on varied tasks simultaneously.
• Great people skills (proficient in working closely and collaboratively with multiple departments and executives, and in cross-functional teams). 

Qualifications and experience:

• At least 3-5 years of experience as a Product Manager or similar role in a tech/mobile application company with a history of growth (Preferably in an eCommerce and mobile environment).
• Tertiary education degree in Engineering/Computer Science/Information Systems or relevant industry experience in a similar field would be beneficial.
• Must have a proven track record of execution and have the ability to formulate a detailed product roadmap and execute on that plan
• Proven track record of collaborating and communicating effectively with engineering teams and business stakeholders to deliver product features.
• Excellent understanding of conversion rate optimization and funnel analysis.
• Excellent understanding of the mobile app development cycle.
• Experience with analysing data and making data-driven product decisions. (SQL or GBQ experience beneficial)
• Experience with product analytics tools such as Firebase, Google Analytics, or Amplitude would be beneficial.
• Experience with Invision, Balsamiq, Sketch or similar tools for wireframing/designing solutions.
• Understanding of the mobile app ecosystem and the importance of acquisition and retention in the app economy.
• Basic understanding of technology stacks, databases, APIs, and IP technologies.
• High level of proficiency with MS Office applications (Excel, PowerPoint, Word), Google Suite, JIRA, Slack, and comfortable with learning new applications as required.

Let’s talk about life @ Takealot Group

• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

Purpose of Role

• You will leverage your knowledge of operating systems, networking, and databases to deploy, operate, support, and manage databases that support the applications delivering Takealot features. You will contribute to resolving operational issues, query improvements, and administrative tasks to provide a stable platform resilient to failures.
• You will also contribute to the Database team roadmap, investigating potential new technologies and designing process improvements. You demonstrate a keen interest in the latest technologies and follow database releases and security reports. You will work in a fast-paced agile environment and collaborate across both technical and non-technical teams.

 This position reports to the DBA and DataOps Engineering Manager.

 Key Responsibilities

• Troubleshoot slow queries and assist developers with creating optimisable SQL queries
• Assist developers with schema design, schema changes, and administrative tasks
• Design and execute operational excellence through metrics, monitoring, and documentation
• Design and execute operational standards such as backups, replication, security, and disaster recovery
• Oversee the performance, integrity, and security of corporate databases
• Provide ongoing maintenance and review of existing database systems to ensure optimum operation
• Ensure backups and disaster recovery systems are functional and regularly tested
• Design and implement database optimisations to improve performance
• Manage database architecture changes and ensure compliance with corporate standards
• Assist with the design and administration of database cloud infrastructure as IaC
• Participate in functional and technical specification reviews
• Contribute technical solutions to business problems, considering business and/or product requirements and constraints
• Collaborate with development, network, and system teams to ensure database requirements are met
• Identify and resolve database-related issues promptly
• Report on database health, performance metrics, and system improvements to stakeholders
• Provide technical guidance to internal teams (mentoring) and external teams (collaboration)
• Mentor junior DBAs and engage in knowledge-sharing initiatives
• Think outside the box and explore new and/or alternative approaches to find the best solution

Minimum Required Qualification and Experience

• Bachelor's degree in Computer Science or a related field of study, or 5–7 years of related experience
• Proven extensive knowledge and experience with relational databases such as MySQL or PostgreSQL, including successful deployment, management, and operations
• Proven expertise with other database systems such as key-value stores, document stores, columnar databases, etc.
• Proven experience with one or more non-RDBMS systems such as MongoDB, Redis, Kafka, Elasticsearch, or Solr
• Proven expertise in auxiliary systems such as networking, operating systems, and security
• Experience delivering projects independently and/or contributing to open-source projects
• Experience collaborating on projects as part of a team
• Deep knowledge of database internals, backups, replication, metrics and monitoring, disaster recovery, security, database architecture, database configuration, query design, analysis, and optimisation
• Proven knowledge and experience in auxiliary systems that support databases, including development and/or scripting, configuration management, networking, operating systems, data structures, cloud computing, and operations
• Technical Skills: Proficient in database technologies (e.g., MySQL, PostgreSQL, SQL Server, Oracle). Strong understanding of database performance tuning, query optimisation, and systems architecture

Attributes

• Problem-Solving: Effective troubleshooting and analytical skills for complex database issues
• Communication: Strong oral and written communication skills for conveying technical content to both technical and non-technical audiences
• Prioritisation: Ability to manage multiple database projects efficiently and meet tight deadlines
• Collaboration: Effective team player who can work with various teams (e.g., developers, administrators, and managers) across the organisation
• Attention to Detail: High accuracy and attention when performing backups, security configurations, and system monitoring
• Adaptability: Embraces new technologies in the dynamic database management landscape
• Leadership: Ability to mentor junior team members and foster a learning environment within the team

Let's talk about life @ Takealot Group

• Mentorship programme: We aren't kidding when we say the people with the best people win. Now's your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Upskill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times)
• Staff discount: Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off you deserve it.
• Right tools, right job: Mac or Linux, two monitors or one. Whatever your preference, you'll work on the latest tech, of the latest tech.
• Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere.
• Exposure to the latest technologies: ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes, and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

go to method of application »

Who’s who in the tech space

This position reports to the IT Support Engineering Manager 

Your mission, should you choose to accept it:

• Resolving IT support tickets using help desk ticketing software
• Troubleshooting and Replacing computers, monitors, printers, scanners (palm and barcode) and other peripherals in a fast-paced environment
• Assisting system engineers as needed - "Smart Hands"
• Install, compile, configure, patch, troubleshoot, and manage PC software
• Maintaining, cleaning and testing equipment and peripherals
• Asset tagging and asset management
• Performing password resets in Active Directory as well as Google Workspace, and other in-house systems
• Providing comprehensive troubleshooting and support for all IT equipment and software
• Performing OS re-imaging and software installations as required
• Ensuring user’s backup needs are being met.
• Other duties as assigned by Management on site or Team Lead
• Supporting site video conference and A/V equipment.
• Installing patch cabling for phone, server and switches as needed
• Documenting IT procedures for internal use including test protocols
• Providing "smart-hands" support for server devices, network, print devices and fixed line devices (cycling power on network switches, 1st line support for network printers including checking for paper jams etc, recording serial numbers and error messages on print consoles).
• Physically being capable of lifting/handling PC related hardware, packaging and deployment of built PC devices to appropriate locations on site
• Manage vendor relationships for equipment support, maintenance and installations
• Be prepared for Stand-By as part of the job when needed.(You are the person the DC will call after hours and weekends when they need help if is your turn to be on stand by)
• Own transport is essential 

The skills we need:

• Excellent interpersonal, communication and problem-solving skills
• Ability to work and perform with minimal supervision
• Driven to improve customer satisfaction, both internally and externally
• Ability to maintain professionalism at all times under high-pressure situations
• Must be able to meet team goals and enjoy working collaboratively as a team
• Root cause analysis and problem resolution

Qualifications & Experience:

• Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support.
• In the event that a candidate does not have a Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field, an equivalent experience requirement must be met, which equates to a minimum of 6 years of IT Support experience.
• A+, N+, MCSA certifications
• Advanced troubleshooting skills
• Advanced knowledge of Windows Operating Systems
• Advanced knowledge of Apple Mac Hardware and Software
• Advanced knowledge of Microsoft Office Applications.
• Experience in an IT support services related role that includes desktop support and troubleshooting
• Experience in and advanced understanding of wireless networks, networking printers, and LANs
• Advanced understanding of network security
• Experience in industrial environments is beneficial.
• Experience with Honeywell, Zebra, Newland Android devices is beneficial.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• TakealotMORE Benefit 
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counseling, legal support and financial guidance, for free, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.

go to method of application »

Who’s who in the tech space

This position reports to the Software Engineering Manager.

Your mission, should you choose to accept it:

• Developing and optimising systems to manage both parcel and food delivery throughout South Africa
• Working with the business to improve processes to allow for more efficient deliveries
• Researching and defining solutions 
• Working predominantly on open-source platforms
• End-to-end ownership of solutions

Attributes required:

• Solid communication skills
• Proactive
• Ability to adapt to change
• Problem-solver
• Solutions-oriented
• Willing to learn as well as teach others

Our Tech Stack:

• Python
• Scala
• Java
• Play Framework
• Angular
• Postgres
• Kafka
• Cassandra DB
• Amazon Web Services
• Google Cloud
• Graphite and Grafana
• Git

Qualifications & Experience:

• Degree in Computer Science or a similar qualification 
• 10 years of experience in writing robust, efficient production code
• Experience with SQL database systems
• Experience with development in a Linux environment
• Proficient in languages such as Java, Scala, Angular, Python, or C#
• Open to diversifying language skill set
• In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

go to method of application »

• In this role you will be working with our community of Marketplace sellers, equipping them with the knowledge, strategy, and hands-on support needed to unlock the full potential of Takealot's self-service Sponsored Advertising platform. Sitting at the exciting intersection of retail media and e-commerce you will be responsible for driving advertising revenue, accelerating seller growth, and shaping the future of retail media on Africa's largest online shopping destination.

You will manage a portfolio of Marketplace sellers, driving adoption and performance on Takealot's Sponsored Advertising platform while consistently achieving retail media revenue targets. You will combine strong consultative sales skills with deep platform expertise and a data-first mindset to deliver measurable results for sellers and for Takealot.

• Retail Media Sales & Revenue Growth: Consistently meet and exceed advertising sales targets; proactively identify and convert upsell opportunities across seller accounts.
• Seller Onboarding & Platform Enablement: Drive adoption of Takealot's self-service Sponsored Advertising platform by Marketplace sellers; deliver platform training and skills transfer, ensuring sellers can independently operate and optimise campaigns.
• Strategic Account Management: Serve as the primary point of contact for the portfolio of sellers; build trusted, long-term partnerships that deepen seller engagement and increase advertising investment over time.
• Media Planning & Consultative Selling: Develop tailored media plans and advertising strategies for top-tier sellers, aligned to their business objectives, seasonal peaks, and product launch calendars; present compelling, data-backed recommendations.
• Campaign Performance Management: Monitor live campaign performance against agreed KPIs (e.g. ROAS, CTR, conversion rate, spend pacing); generate regular performance reports (weekly/monthly/quarterly) and deliver actionable optimisation insights to sellers.
• Campaign Execution & Coordination: Coordinate the collection of creative assets; manage the integration of booked campaigns into the marketing calendar; liaise with retail marketing managers to ensure on-time, on-brief delivery.
• Billing & Financial Operations: Ensure managed services campaigns are invoiced accurately and on time each month; oversee reconciliation and invoice adjustment processes.
• Seller Acquisition: Develop and implement acquisition strategies to grow the base of sellers investing in advertising on the platform.
• Cross-functional Collaboration: Work closely with creative, analytics, campaign management, and CRM teams to ensure seamless execution and alignment with client objectives; support Marketplace Account Managers to drive advertising uptake across their key accounts.
• Seller Education & Content Development: Contribute to the development and hosting of educational webinars and training sessions; collaborate with the analysts and product team to produce seller-facing case studies and adoption/retention enablement materials.
• Platform Issue Resolution: Act as the first point of escalation for seller platform queries; escalate operational and technical issues to the relevant engineering and product teams and manage resolution timelines.
• Market & Platform Intelligence: Stay current with retail media trends, platform updates, and competitive marketplace advertising developments; share insights internally to inform product and commercial strategy.

QUALIFICATIONS, COMPETENCIES & EXPERIENCE

Essential

• English proficiency (spoken and written) — essential for seller communication, platform training, and skills transfer with sellers as well as all stakeholder communication.
• Bachelor's Degree or Advanced Diploma in Marketing, Business, Commerce, or a related field. In the absence of a formal qualification, a minimum of 5 years of demonstrated account management experience will be considered.
• Minimum 3 years' experience in advertising/media sales and/or account management, with a proven track record of achieving or exceeding revenue targets.
• Solid experience in digital marketing and advertising (search, display, sponsored ads, or programmatic).
• Demonstrated ability to use data and campaign metrics to drive commercial recommendations and client decision-making.
• Strong consultative sales skills with a track record of managing and growing a portfolio of accounts.
• Excellent relationship management skills — ability to build trust and rapport

Advantageous

• Experience working in or with e-commerce marketplaces (e.g. Takealot, Amazon or similar).
• Familiarity with retail media platforms and self-service advertising tools
• Experience with campaign analytics platforms.
• CRM platform experience and comfort working with performance dashboards and reporting tools.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all. We love what we do and what we are creating.