Vacancies at WNS Global Services SA

Job Description

• This is a managerial role responsible to map, develop, drive automation initiatives across campaigns, including managing direct reports.

Technical Skills Required

 Programming Languages

• Proficiency in C#, .NET, Java, Python, or VBScript (depending on the RPA platform). 
• Ability to integrate automation with APIs and databases.

RPA Tools

• Hands-on experience with platforms like UiPath, Blue Prism, Automation Anywhere, Power Automate. 
• Knowledge of workflow design, BOT orchestration, and exception handling.

Software Development Practices 

• Understanding of SDLC (Software Development Life Cycle). 
• Familiarity with version control systems (Git, SVN). 
• Testing and debugging skills.

Business & Analytical Skills

• Process Mapping & Analysis 
• Ability to identify repetitive, rule-based tasks suitable for automation. 
• Strong documentation and workflow design skills.
• Problem-Solving & Critical Thinking 
• Translating business requirements into technical solutions. 
• Optimizing processes for efficiency and scalability.

Complementary Skills 

• Database Knowledge: SQL for querying and managing data. 
• Cloud & Integration: Familiarity with cloud platforms (Azure, AWS) and enterprise systems (SAP, Salesforce).
• Soft Skills: Communication, teamwork, and stakeholder management to align automation with business goals.

Qualifications

• Occupational Certificate: RPA Developer (NQF Level 5) 
• Bachelor’s degree or diploma in Computer Science, Information Technology, or Software Engineering is highly beneficial. 
• Strong foundation in algorithms, data structures, and system design.

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Key Responsibilities

• Perform general maintenance and repairs on building elements—walls, ceilings, floors, doors, windows, and furniture.
• Conduct regular inspections and preventive maintenance to uphold facility standards.
• Address basic plumbing issues: clear drains, repair leaks, replace taps, and manage minor pipework.
• Execute basic electrical tasks (non-certified): replace bulbs, fuses, and plug points.
• Track and maintain facility tools, equipment, and assets.
• Supervise and liaise with third-party contractors during site visits, installations, or repairs to ensure policy compliance.
• Stay compliant with health, safety, and internal company protocols.
• Provide prompt responses to emergency maintenance incidents.
• Assist with office layout changes, furniture reconfiguration, and minor installations.
• Maintain accurate maintenance logs and work records.

Qualifications
Qualifications & Experience Required

• EssentialMinimum 1–2 years’ experience in general building maintenance roles.
• Qualified red seal trade tested Plumber
• Strong commitment to health & safety and compliance with facility protocols.
• Computer literate with good communication skills (English & Afrikaans essential).
• Must have own mobile phone and be available for shift work (Monday to Friday)

Preferred

SKILLS REQUIRED

• At least 1 years’ experience
• Be able to work independently
• Good work ethic
• General Building work training
• Familiar with OSHACT
• Driver licence 
• Core Competencies & Traits Required
• Reliable, self-motivated, and customer-service oriented
• Capable of independent work and effective in a team
• Excellent under pressure with strong organizational skill
• Detail-oriented, proactive, and results-driven
• Adaptable to system, structural, and organizational changes
• Willingness to work overtime with adequate notice

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Job Description

• Contributing to information security risk assessment processes
• Conducting Infosec risk and impact assessments based on security and privacy principles.
• Supporting the review of security and privacy aspects in contracts.
• Helping with compliance certification and client audit activities.
• Assisting in ensuring adherence to information security and privacy regulations.
• Providing support to business and risk management leaders on security matters
• Contributing to the handling of security incidents and data breach investigations.
• Helping maintaining risk assessment trackers and sensitive information inventories.
• Supporting third-party risk management activities.
• Assisting in driving security awareness initiatives.
• Conducting review of contractual contracts, privacy contracts / exhibits / privacy agreements
• Handle information security incidents, data breaches investigations
• Support business unit leaders and risk management leaders in issues related to information security
• Creation and maintenance of risk assessment trackers and keeping them current
• Ensure that contract arrangements are in place and being complied with. Obtain necessary evidence for the same. Conducting necessary due diligence on subcontractors / third party.
• Experience on privacy regulations (HIPAA/ HITECH, GDPR, POPIA, PIPEDA)

Qualifications

Education: 

• Bachelor’s degree in information technology or computer science, or a related field

Experience: 

• Minimum 5-7 years of experience in Information Security.

Technical Skills: 

• Good understanding of IT and Information Security concepts, terminology, and common frameworks (e.g., NIST, ISO 27001) is highly desirable

Soft Skills

• Excellent organizational and time management skills with strong attention to detail.
• Exceptional written and verbal communication skills, capable of summarizing complex information clearly and concisely.
• Strong interpersonal skills to effectively collaborate with various internal teams and stakeholders.
• Ability to handle multiple tasks concurrently and prioritize effectively in a dynamic environment.
• Certifications (Preferred): o CISA, CISM, CISSP

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Job Description

• Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.
• As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call. 

What You’ll Be Doing:

• Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
• Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
• Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
• Use strong communication skills to de-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast-paced environment.
• Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
• Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
• Take on additional duties as required, contributing to a collaborative, safety-focused, and high-performing airline team.

What You Bring to the Role: 

• A passion for excellent customer service and creating positive customer experiences.
• Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
• Solid numerical and analytical abilities to confidently assist with billing-related queries.
• Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
• Previous customer service or call centre experience is a must. 
• If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit. 

What Makes the Role Exciting:

• Career growth opportunities
• Training and development support
• Exposure to international clients & systems
• Fast-paced, fun team culture

Qualifications

• Grade 12 / Matric certificate
• At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
• International contact centre experience will be advantageous
• Strong command of written and spoken English is essential
• Must have a clear credit and criminal record

Additional Information

• Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
• Be part of a team that keeps things running, even on South African public holidays
• Our operating sites are based in Century City & Observatory

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Job Description
Key Responsibilities/Accountabilities:

• Team Management: Responsible for grooming & managing talents (15-20 FTE).
• Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations.
• Ensuring highly motivated staff
• Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed.
• Producing tools for possible use in helping coach and develop the best Service Representatives.
• KPI: Ensuring delivery on team/client KPI’s - productivity, quality, sales, attrition, absence etc.
• Manages team meetings and participate in operations/client leadership meetings & conference calls
• Escalation Management: Responsible for investigating and responding on client escalations timely and effectively
• Governance & reporting: Process management, team management, operational governance, reporting
• Process improvement - Lead and participate in initiatives to improve KPI’s
• Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review
• Communicates to the AMO’s any new requirements, changes, updates on all support related information as well as company information.
• Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.
• Performing special projects & other duties as required.
• Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence

Qualifications
Knowledge/Qualifications/ Competency:

• GDS - Proficient with minimum of 3 years’ hands-on experience on Amadeus GDS (Global Distributed System) including booking, ticketing, exchanges and refunds
• Travel - Good understanding of IATA Rules; NDC, New bookings, exchanges, cancellations, Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies. Knowledge of ARC and their reporting procedures
• MS – Proficiency in Excel, PPT etc.
• Excellent communication skills - written and verbal
• Knowledgeable in Quality tools
• Should be flexible to 24X7 work environment
• Strong ability to multi-task while effectively communicating with the customers
• Strong time management skills
• Responds effectively under stressful situations
• With guidance, learns quickly on the job
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experiences

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Job Description

• To ensure that the client has business continuity in a safe and healthy environment.
• To ensure that facilities day to day operations are completed satisfactorily by the appropriate personal.
• Ensure that staff is proactive.
• Ensure that regular audits are completed and that the concerns found are rectified.
• Communicate regular with manager and complete weekly and monthly reports.
• File all documents and have it on hand for audits.
• Have weekly meetings with onsite staff.
• Have monthly meetings with suppliers and raise concerns.
• Ensure that all scheduled work is completed as per scope and that all required documents are received.
• Oversee all onsite contractors and supervise onsite Facilities operations.
• Communicate regularly with superior on on-going operations raise any concerns immediately.
• To be the communication centre and coordinate all services.

Qualifications

• Matric
• Administration
• Emails
• Excel, Word Experience