Jobs at Sanlam Group

What will you do?

• The Data Platform Operations Engineer supports the day-to-day operational management of Sanlam Business Intelligence’s (SBI) data platforms and workloads across the on-premise and AWS environments. Working under the direction of the Operations Manager, the role performs defined operational checks, patching and platform maintenance, access administration, monitoring, first-line triage, housekeeping and coordination activities, so that the engineering and data hub teams can stay focused on delivery.
• You will play a hands-on role in keeping the platforms healthy, secure and cost-efficient, and an equally important role in operational follow-through, maintaining accurate operational records, tracking incidents, requests and changes to closure across SBI, SGT, BCX, the Sanlam data platform teams and vendors, and helping to improve the reliability, governance and efficiency of the SBI environment.
• The role works closely with the Operations Manager, the Tech& engineering team and the data hub (Workload) teams. Workload teams remain accountable for application logic, data quality and workload-specific resolution, and complex technical resolution sits with the engineering and platform teams.

What will make you successful in this role?

Platform Maintenance and Patching

• Patch and maintain SBI-owned servers, WhereScape, Tableau, AWS resources and new cloud workload application servers in line with approved runbooks and maintenance windows.
• Complete routine AWS housekeeping and escalate failed or blocked maintenance activities.

Access and Security Administration

• Administer approved IAM and RBAC access, service accounts, leaver and mover access, and dormant accounts in line with security requirements.
• Support access reviews and manage GitHub and WhereScape repositories.

Monitoring, Triage and Incident Support

• Complete daily and weekly operational checks across alerts, dashboards, scheduled processing, backups, snapshots and capacity.
• Monitor Automic and WhereScape runs, address stuck or failed jobs, and retry Raw Vault loads where approved.
• Provide first-line support for Cloudera, platform and performance incidents, escalating and coordinating resolution where required.
• Maintain accurate incident records, stakeholder updates and supporting runbooks.

Coordination, Follow-through and Reporting

• Maintain registers for incidents, service requests, changes, risks and recurring actions.
• Track outstanding actions with Workload teams, SGT, BCX, the cloud team, Sanlam data platform teams and vendors.
• Produce weekly operational reporting and highlight recurring failures, alerts and manual interventions.

Cost, Capacity and Lifecycle Hygiene

• Monitor AWS costs, usage, alerts and tagging compliance, and support approved optimisation actions.
• Maintain accurate inventories of platforms, cloud resources and applications.
• Track certificates, credentials, software end-of-life dates, licences and support contracts.
• Support the Cloudera and HANA rampdown through 2027 and 2028, including inventories, usage tracking, housekeeping and capacity reporting.

Governance, Readiness and Continuous Improvement

• Support IT governance, access reviews, audits, risk remediation and DR planning and testing.
• Ensure monitoring, runbooks, support contacts, escalation paths, access models and patching ownership are in place for new workloads.
• Keep operational documentation current and identify opportunities for standardisation and automation.

Qualifications and experience

• National Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent relevant experience.
• An AWS certification (for example AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator) is advantageous.
• 1-3 years’ experience in an IT operations, infrastructure support, cloud operations or technical support role.
• Experience supporting production systems, including patching, monitoring, incident and request handling and access administration.
• Experience following operational procedures, maintaining accurate records and following up actions across teams and service providers.
• Experience in a BI environment is advantageous.

Knowledge and skills

• Sound knowledge of IT operations, including incident, request, change and patch management.
• Basic Windows, Linux, AWS and SQL skills, with an understanding of batch processing and data loads.
• Knowledge of RBAC, access governance, security and regulatory requirements.
• Strong troubleshooting, incident triage, escalation and operational process discipline.
• Accurate record-keeping, documentation and audit evidence management.
• Effective stakeholder communication and coordination across teams, vendors and service providers.
• Focus on platform hygiene, capacity management, continuous improvement, standardisation and automation.
• Ability to learn quickly and adapt to new tools, technologies and platforms.

Advantageous

• AWS (EC2, EBS, IAM, CloudWatch and cost management tooling)
• Scheduling or batch-processing tools
• Monitoring and alerting tools
• Identity and access administration
• Scripting for routine automation (Bash, PowerShell or Python)
• GitHub and version control

Personal attributes

• Reliability
• Attention to detail
• Accountability.
• Composure under pressure
• Clear communication
• Problem-solving
• Learning agility

Core competencies

• Cultivates Innovation 
• Client Focus 
• Drive Results 
• Collaborates 
• Flexibility and adaptability 

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Purpose of the Role

• Leads integrated marketing initiatives, using customer and market insights to design and deliver campaigns that build brand, improve experience, and support business growth.
• The Integrated Marketing Communications (IMC) Lead is responsible for translating Glacier's business priorities into integrated marketing campaigns that drive awareness, engagement, adoption, retention and growth.
• Acting as a strategic marketing partner to the business, the IMC Lead develops and delivers multi-channel campaigns that connect Glacier's products, solutions, thought leadership and capabilities with intermediaries and clients.
• The role is responsible for campaign strategy, planning, execution oversight, channel integration, paid media management, agency coordination, campaign optimization and performance measurement.
• Working across Brand, Communications, Design, Events, Business Development and Product teams, the IMC Lead ensures Glacier's marketing activity is strategically aligned, insight-driven, commercially focused and measurable.
• The incumbent will play a critical role in evolving Glacier's marketing maturity and establishing best-in-class integrated marketing capability.

Qualifications and Experience

• Degree in Marketing, Business Management, Communications, Commerce, Digital Marketing, or Brand Management
• 7-10 years marketing experience
• 5+ years integrated campaign experience
• Proven paid media experience
• Strong agency management experience
• Campaign strategy experience
• Digital marketing experience 

Overview of Role Responsibilities (Level 1-13)

Marketing- Level 7 - Optimisation

• Develop and/or deliver a plan for significant aspects of a product, service, or marketing area under guidance from senior colleagues.

Marketing Communications- Level 7 - Optimisation

• Create marketing communications plans across all media to support the business plan and increase sales.

Digital Marketing Plan Execution- Level 7 - Optimisation

• Manage large, top-of-funnel digital marketing campaigns and several aspects of the execution plan, such as creating concepts and contents, setting audiences and value propositions, and integrating digital channels.

Marketing Campaign Development- Level 7 - Optimisation

• Manage a few campaigns (advertising, promotion, other marketing) and negotiate service-level agreements to ensure successful campaigns and value for money. Plan, coordinate, and supervise activities relating to campaigns.

Brand- Level 7 - Optimisation

• Develop and/or deliver a plan for an individual brand under guidance from senior colleagues.

Required Skills

Marketing Commercialization - Advanced

• Works at an advanced level to develop a commercial proposition that meets and maximizes the needs of the client and the overall market. Typically works independently and provides guidance.

Campaign Management - Advanced

• Works at an advanced level to implement public relations, product development, and sales to create, execute, monitor, and measure marketing programs directed at specifically targeted audiences. Typically works independently and provides guidance.

Data Collection and Analysis - Marketing - Expert

• Operates as a recognized expert to collect, process, and analyze marketing data to inform strategy and enhance campaign effectiveness. Typically known as a subject matter authority.

Data Management Techniques - Marketing - Expert

• Operates as a recognized expert to collect, analyze, and interpret marketing data from various sources to measure marketing campaign effectiveness, understand customer behavior, identify trends, and inform data-driven marketing strategies. Typically known as a subject matter authority.

Media Management and Utilization - Advanced

• Works at an advanced level to assess and utilize media channels and opportunities in order to gain maximum benefit for the brand, product or service. Typically works independently and provides guidance.

Brand Management and Development - Advanced

• Works at an advanced level to manage and develop all aspects of a brand to ensure it achieves its full impact and value in the market. Typically works independently and provides guidance.

General Experience

• Experience enables job holder to deal with the majority of situations and to advise others (Minimum 5 years)

Managerial Experience

• Experience of general supervision of more junior colleagues (7 to 12 months)

Education

• Undergraduate Degree / Honours Tertiary Degree

Required Behavioural Competencies

• Manages Complexity
• Business Insight
• Plans and Aligns
• Cultivates Innovation
• Drives Results
• Communicates Effectively

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What will you do?

• This role is responsible for leading a team of Regional Human Capital Business Partners and supporting the needs of various regions or business units within Sanlam Retail Mass in all human capital matters, including implementing the human capital plans and programmes that support the management of talent within the business unit where it operates.
• The role needs to operate between business and human capital, focusing on meeting the business unit people needs, while ensuring compliance with regulations and adherence to Sanlam’s HC policies and processes.

What will make you successful in this role?

• This role is required to operate at a tactical level, dealing with difficult and somewhat complex challenges under limited oversight, but leveraging of existing frameworks, policies, guidelines, and practices to address those challenges.
• The role is required to influence decision-making related to people matters at business unit level and leverage of the HC network to deliver on the business needs.

These are the key outcomes expected from this role:

• Be a trusted advisor to the business and managers on all people matters.
• Support the business in their people needs, including talent acquisition, talent management and development, performance management, rewards, and recognition.
• Drive awareness and understanding of Sanlam’s people strategy, policies and practices and ensure adherence to HC frameworks and guidelines.
• Ensure regulatory compliance across the people practices.
• Be an agent of change and support the implementation of change and transformation programmes across the business unit.
• Accountable for all reporting, analytics and measurement related to HC in the business unit.

Detail Deliverables:

Business Partnering 

• Act as a trusted liaison between business and human capital, by having a good understanding of the business and how it generates value for the various stakeholders and broad experience and understanding of human capital practices and disciplines, to provide sound advice to business and managers on how to drive engagement and performance of their people, leveraging of Sanlam’s people practices and policies.

Strategy Execution:

• Support the Human Capital Strategy execution at business unit level, by contributing and monitoring the implementation of the HC plans.

Policy Implementation:

• Keep abreast of all Human Capital policies and policy changes and ensure that business and employees are aware and have a good understanding of the Sanlam HC policies, driving and monitoring adherence to policies.
• Regularly engage with business to understand the effectiveness of HC policies in the business unit and provide recommendations to Human Capital leadership on policy changes/enhancements that will better support the business and talent management.
• Transformation and change
• Drive the implementation of diversity & inclusion, transformation and change processes and plans, engaging with business to get buy-in and facilitate the change and transformation processes.
• Act as a change and transformation champion to the business unit, monitoring the progress and effectiveness of the programmes, plans and processes and providing regular feedback and updates to HC Leadership and CoEs.

Duties:

Compliance

• Ensure adherence to labour regulations and legislation, by engaging with business on a regular basis to create awareness of regulatory requirements, monitoring compliance across the different human capital processes and taking action either directly or through escalation in case of non-compliance.

Talent Acquisition and Onboarding

• Drive the talent acquisition process, from business need identification, role and candidate profiling to candidate sourcing and selection.
• Leverage Sanlam’s job architecture and talent acquisition frameworks and assessment tools to ensure business needs are met, in terms of skills, capabilities and fit.
• Support business in onboarding new employees, to ensure a smooth integration within the business unit and awareness and understanding of the Sanlam’s employee value proposition, rewards and benefits programmes, people processes and policies.

Talent Management 

• Drive the execution of leadership and development programmes, namely programmes for new talent (internships, graduates, bursaries, youth), development, upskilling and reskilling programmes, including, but not limited to, leadership skills, skills of the future, soft skills, technical skills, product training, by: facilitating the programme execution processes; engaging with the Talent and L&D CoEs to ensure training content is curated and available on the training platforms; liaising and coordinating training through external providers; and monitoring the execution and effectiveness of implemented programmes.
• Facilitate the talent management and review processes, as well as career and performance management processes with business, in line with the defined frameworks and guidelines, to ensure that the processes are completed effectively and talent identification, classification and performance is done in adherence to Sanlam’s talent and performance frameworks.

Analytics and Reporting

• Provide data and insights to both business and Human Capital leadership and CoEs, by analyzing relevant data across the different HC processes and programmes, combined with an understanding of trends across the industry, market and global talent practices.
• Compile reports that highlight any areas of concern or opportunities for improvement

Knowledge and Skills:

Tactical level knowledge and experience in the following core areas:

• Sound experience in the Human Capital generalist roles in a corporate environment, preferably in insurance (high volume sales), including, but not limited to, talent acquisition, performance management, skills development, learning & development, and employee relations.
• Proven experience as a change agent and/or in supporting transformation initiatives.
• Reasonable understanding and relevant experience with local regulations and labour legislation, including, but not limited to, Employment Equity, Labour Relations, Basic Conditions of Employment and Skills Development.
• Basic understanding of remuneration and benefits concepts and practices in the market, gained through previous experience or training.
• Good business acumen and financial acumen, developed in prior experience in business partnering roles, to quickly grasp how business generates revenue and value.
• Relevant experience in matrix organizations and engaging with different levels within the organization, enabled by a good networking and influencing skills and good organizational awareness.
• Technological savvy, to efficiently leverage of Sanlam’s systems and tools, as well as to extract relevant data and information.

Personal Attributes:

• Driven by building and sustaining strong business relationships.
• Consultative and influential.
• Proactive and decisive.
• People advocacy.
• Resilient and open to change.
• Structured and execution focused.

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What will you do?

• The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
• Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales.
• Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

What will make you successful in this role?

Assist in growing the Sanlam Adviser Business

• Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
• Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

Undertake relevant behaviours to attain targets relating to:

• Revenue generation (Single and recurring premiums)
• Activity quotas
• Promote the Sanlam brand
• Treating customers fairly to be applied to all client engagements
• Role is aligned to your personal career aspirations

Networking, prospecting and leads generation

• Face to face interactions, social or business, to create business opportunities.
• Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
• Turning trusted relationships into business relationships.
• Strengthening existing relationships by increasing the current service.
• Use existing sources to establish opportunities across Sanlam businesses.
• Personalised client value propositions.
• Marketing on social media.
• Undertake selected client focused activities to generate leads and informal prospecting opportunities.
• Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
• Structuring and implementing focused campaigns with new or existing clients in the defined market.
• Requesting active and ongoing leads and referrals from others.
• Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

Client consultations and sales

• Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
• Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
• Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
• Provide sound personal financial planning advice.
• Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
• Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
• Use relevant processes and system tools to capture analysis information and update records accordingly.
• Review clients portfolio annually by undertaking the above steps.

Client Service

• Ensure all client interactions are ethical, courteous and professional.
• Follow-up or refer all existing business queries to be resolved timeously through support.
• Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
• Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
• Initiate long term client relationships and maintain a relational focus.

Monitor, update and reporting (weekly/monthly)

Document and present the following activities:

• Number and profile of contacts, appointments, consultations.
• Issued business and revenue against targets.
• Update client details on records.
• Appropriate workflow and activity monitor system entries.

Qualification and Experience

• Grade 12
• Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

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Role Introduction

• Sanlam's Group Actuarial, Risk and Balance Sheet Management team is recruiting a Head of Actuarial Function for SanlamAllianz (SAZ). The role is based at Sanlam's offices in Bellville or Sandton. 
• The SAZ HAF role is a second line of defence role, relying heavily on the SAZ in-country and South African first line actuarial function to carry out responsibilities. The role reports to the Sanlam Group HAF.

Role Activities

Review and attest to the reliability and adequacy of the insurance liabilities and capital requirements of SAZ and a number of its insurance businesses, including by: 

• Assessing the appropriateness of the methodologies and models used and assumptions made; 
• Reviewing the sufficiency and quality of the data used in the calculations; 
• Comparing best estimates against experience when evaluating liabilities; 
• Overseeing approximations used in the calculations of liabilities and the capital requirement; 
• Expressing an opinion on the asset-liability management policy; 
• Expressing an opinion on the underwriting risk management policy; 
• Expressing an opinion on the reinsurance and other forms of risk transfer policy and the adequacy of the reinsurance arrangements; 
• Expressing an opinion on the actuarial soundness of premiums, benefits and any other values thereof, including the awarding of bonuses to policyholders. Ensure customer interests are protected during product design and pricing, bonus declarations, etc.

Role Activities

• Participation in (and adding value to) in-country actuarial committees and product committees.
• Act as the statutory actuary for life insurers where required and permitted by local regulatory requirements. Engage with the external statutory actuary where relevant. 
• Provide input and feedback to local industry bodies, regulators, and other stakeholders on actuarial matters – e.g. regulatory engagements on capital requirements.

Implement and facilitate consistency of actuarial principles and standards between insurers in the Group: 

• Actuarial assumptions 
• Model standards and governance 
• Some travel required, especially where appointed as the statutory actuary.

Qualifications

• Fellow of the Actuarial Society of South Africa or similar qualification. 
• A practising certificate issued by the Actuarial Society of South Africa. (Alternatively, the candidate must be in a position to be issued one.)

Knowledge

• Knowledge and understanding of actuarial best practices and frameworks, and their practical application. 
• Valuation methodologies, in particular Solvency Assessment and Management (SAM), embedded values, IFRS 17 and IFRS 9. 
• The candidate will need to know, or learn, product design, product rules, capital regimes, etc. of African jurisdictions outside of South Africa.
• Ability to communicate in French would be an advantage.

Experience

• Appropriate valuation experience. 

Competencies

• Strategic decision making 
• Analytical thinking 
• Excellent verbal and written communication skills in English 
• Influencing / gaining commitment: The SAZ HAF relies heavily on the SAZ in-country and South African first line actuarial function to carry out responsibilities. 
• Environmental awareness / business acumen 
• Negotiation 

Closing date for applications: 28 October 2026.