Job Openings at EXL South Africa

Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications

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Job Description

• Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.
• Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.
• With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment.
• If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

Qualifications

• Experience of up to 1 year, preferably in a customer service environment
• Some post High School education preferred
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment.

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Job Description

• Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer’s energy account back on track
• Achieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics
• Fully assess the customers circumstances and ability to pay while demonstrating empathy were applicable
• Utilize all services and support that client and our 3rd parties can offer to deliver the right outcome for the customer
• Take ownership of customer issues and work hard to find solutions
• You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
• Ensure all tasks are completed to a high standard with attention to detail
• Any other tasks as deemed required by their Line Manager 
• Ensure that the calls are handled as per Desktop procedures
• Ensure that the assigned targets in accordance with SLA and any internal standards are met
• Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
• Maintain and provide the relevant process reports in a timely manner
• Ensure adherence to established attendance schedules

Minimum Requirements:

• SA Citizen
• Grade 12 (Mandatory)
• 6 months customer service experience
• Soft skills & Telecommunications Experience (Advantageous)
• Computer Literacy (MS Office, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written) 

Qualifications

• Matric
• 6 months call centre experience

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Job Description

• The role combines skills in management information systems (MIS), data analysis, strategic reporting, and the administration of BI tools to ensure that the department operates efficiently and requires a strong background in data analysis, business intelligence tools (especially Power BI), and HR systems administration.
• You will be responsible for creating and managing Power BI dashboards, providing strategic reporting. 

Responsibilities

MIS & Strategic Reporting

• Develop, manage, and deliver accurate MIS reports for HR, tracking metrics such as attrition, performance, and early warning indicators.
• Analyze HR data to identify trends and patterns to inform workforce planning and organizational development.
• Collaborate with HR leadership to define KPIs, reporting requirements, and prepare monthly, quarterly, and annual strategic reports.

Power BI Dashboard Creation

• Build and maintain interactive Power BI dashboards for key HR metrics (e.g., headcount, attrition, diversity, recruitment funnel).
• Ensure data accuracy, consistency, and real-time reporting capabilities.
• Customize dashboards for department and leadership needs and provide training on interpretation and usage.

Management Reporting

• Prepare comprehensive monthly and quarterly HR performance reports for management.
• Consolidate data from multiple sources (HRIS, ATS, payroll systems) into actionable insights.
• Highlight key issues and provide recommendations for operational improvements.
• Support audit and compliance reporting requirements.

Collaboration & Continuous Improvement

• Work closely with HR, management, and Global HRIS teams to align reporting approaches and strategies.
• Monitor workforce trends to recommend improvements in hiring, productivity, and retention.
• Evaluate HR tools and systems and propose optimizations for better reporting and analysis.

Competencies & Skills

• Strong attention to detail with a passion for accurate reporting.
• Excellent communication and presentation skills.
• Ability to work independently and in a team in a fast-paced environment.
• Strong problem-solving and analytical thinking.

Qualifications

Qualifications

• Minimum of 3 years in MIS, data analysis, or HR reporting roles.
• Advanced experience with Power BI and Microsoft Excel (pivot tables, VLOOKUP, macros).
• Strong understanding of HR processes, metrics, and reporting methodologies.
• Experience with HR platforms and workflow management.
• Preferred: Power BI or other data-related certifications.
• Education: Bachelor’s Degree with 8+ years of relevant experience.