Senior Manager at EXL South Africa

Job Description

• The role combines skills in management information systems (MIS), data analysis, strategic reporting, and the administration of BI tools to ensure that the department operates efficiently and requires a strong background in data analysis, business intelligence tools (especially Power BI), and HR systems administration.
• You will be responsible for creating and managing Power BI dashboards, providing strategic reporting. 

Responsibilities

MIS & Strategic Reporting

• Develop, manage, and deliver accurate MIS reports for HR, tracking metrics such as attrition, performance, and early warning indicators.
• Analyze HR data to identify trends and patterns to inform workforce planning and organizational development.
• Collaborate with HR leadership to define KPIs, reporting requirements, and prepare monthly, quarterly, and annual strategic reports.

Power BI Dashboard Creation

• Build and maintain interactive Power BI dashboards for key HR metrics (e.g., headcount, attrition, diversity, recruitment funnel).
• Ensure data accuracy, consistency, and real-time reporting capabilities.
• Customize dashboards for department and leadership needs and provide training on interpretation and usage.

Management Reporting

• Prepare comprehensive monthly and quarterly HR performance reports for management.
• Consolidate data from multiple sources (HRIS, ATS, payroll systems) into actionable insights.
• Highlight key issues and provide recommendations for operational improvements.
• Support audit and compliance reporting requirements.

Collaboration & Continuous Improvement

• Work closely with HR, management, and Global HRIS teams to align reporting approaches and strategies.
• Monitor workforce trends to recommend improvements in hiring, productivity, and retention.
• Evaluate HR tools and systems and propose optimizations for better reporting and analysis.

Competencies & Skills

• Strong attention to detail with a passion for accurate reporting.
• Excellent communication and presentation skills.
• Ability to work independently and in a team in a fast-paced environment.
• Strong problem-solving and analytical thinking.

Qualifications

Qualifications

• Minimum of 3 years in MIS, data analysis, or HR reporting roles.
• Advanced experience with Power BI and Microsoft Excel (pivot tables, VLOOKUP, macros).
• Strong understanding of HR processes, metrics, and reporting methodologies.
• Experience with HR platforms and workflow management.
• Preferred: Power BI or other data-related certifications.
• Education: Bachelor’s Degree with 8+ years of relevant experience.