Job Openings at Rentokil Initial South Africa

QUALIFICATIONS, EXPERIENCE & SKILLS

• Tertiary Education in a related field advantageous
• Minimum of 5 years experience in a similar role
• UK Customer Call Center experience essential
• Evidence of sufficient experience to demonstrate ability
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport
• Familiar with Data Protection Act
• Communication skills: both verbal and written including excellent telephone manner
• Ability to work in a hybrid environment

KEY WORK OUTPUTS and ACCOUNTABILITY

• Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators
• Call Monitoring Scores
• Telephony Performance
• Volume of inbound calls handled
• Volume of outbound calls
• Average duration of calls
• Accuracy of log updates
• Complaints
• Customer Satisfaction
• Average speed to completion
• Call Monitoring Scores
• Speed of response to emails
• Email Response Accuracy
• Chat quality and responses
• Obtain scores for service provide and detailed feedback

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Description

• An opportunity for a newly qualified graduate to allow:
• A professional learning experience to build Rentokil Initial technical, operational, product and sales knowledge, exposure, skills and experience in a practical work environment. 
• The Intern is afforded the opportunity for career exploration and development through an accredited Learnership and internal RISA Sales Methodology and on the job technical operational and sales training. 
• The intern supports and assists in growing the company portfolio and promote and sell our products, services and solutions to our existing client base while also sourcing potential new customers by identifying lead and business development opportunities Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
• Gain on the job operational technical knowledge to build expertise in RI services and products 
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• Achieve Predetermined Sales targets 
• Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures                                                           
• Locate potential business through research,  prospecting, tele-canvassing and cold calling
• Attend to phone enquiries and leads from colleagues
• Conduct sales calls and presentations to new or existing customers. 
• Undertake needs analysis by conducting thorough survey of client premises
• Complete site risk assessments for every client proposal 
• Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
• Approach the client portfolio for annual price adjustments
• Maintain and improve the client retention target rate by building and maintaining professional client relationships
• Focus on building relationships with clients
• Drive client retention especially clients in their 1st year of their agreement
• Increase the client portfolio by identifying cross and up selling opportunities  
• Attend and complete the company selected accredited and approved Learnership

Requirements

• Recent Graduate - Biodiversity , Life Sciences or Sales related field of study is preferred 
• Drivers Licence - essential with good ability to drive a vehicle
• Computer literate 
• No previous sales experience required - a passion for sales is essential

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KEY WORK OUTPUTS & ACCOUNTABILITIES:

• Produce monthly HR reporting analysis including but not limited to starter and leaver movement, FTE actual vs budget, M/F headcount analysis, promotions and transfers within the business. Ensuring all data required by the business is prepared within the deadlines set 
• Support the business/senior management team where required on HR analysis required for decision making
• Monthly and quarterly analysis on employee retention 
• Quarterly employer of choice data collection 
• Monthly analysis on all payroll elements where required with specific focus on variable pay paid to employees (overtime, commissions, bonus etc.)
• Monthly reporting on recruitment data with a focus on analysis and explanation of the key trends
• Produce monthly headcount files for financial reporting purposes in the monthly management accounts
• Annual audit projects to ensure a robust and adequate control environment for payroll and HR 
• Commission scheme modelling and analysis
• Assist with identifying risks within the business and propose solutions to any control issues that arise
• Assistance with internal and external auditors to support their activities. Work proactively to close out any control issues they may raise
• Assistance with large compliance projects
• Support the Financial Controller and HR Reporting Manager and the wider team where required
• BBBEE data modelling and quarterly reporting on actuals

Ad-Hoc

• Deliver all ad-hoc assignments as they arise.

QUALIFICATIONS & EXPERIENCE:

• Matric 
• BComm Degree
• 2-3 years HR & Finance Data Analysis Experience required

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PRINCIPAL DUTIES & RESPONSIBILITIES:

• Creation of compelling and engaging email content for marketing campaigns that adhere to email marketing best practices.
• Writing compelling and engaging marketing messages for the products and services as set out in the schedule.
• Support the Marketing Managers in designing and crafting engaging email content for both internal and external campaigns.
• Working alongside the email marketing team to Issue email marketing campaigns, working to schedules as set out in each business’s plans.
• Image editing where necessary for use within email campaigns.
• Performing analysis of campaigns to improve future email content.
• Use of A/B Testing to revise email marketing campaigns based on performance indicators.
• Proofreading and testing all outgoing campaigns to ensure that they are of the highest standards.
• Working with the PR and Communications Manager to ensure branding guidelines are followed and consistent across campaigns for all businesses.
• Ensure emails follow best practice in content, layout, tracking and formatting.

QUALIFICATIONS and  EXPERIENCE

• Matric (Grade 12)
• A background in Marketing preferable, and ideally, educated to degree level
• Experience writing effective copy or optimising copy to create compelling campaigns