Job Openings at Nedbank

What You’ll Do

• Support and maintain enterprise‑grade data pipelines
• Perform day‑to‑day data operations including profiling, cleaning, validation, configuration, and QA
• Assist with ingestion, provisioning, streaming, and API‑based data solutions
• Support secure, reliable data infrastructure
• Create virtual databases and support business data extracts
• Collaborate with analysts on documentation, profiling, and validation
• Monitor the Data Warehouse to meet SLAs
• Manage cloud compute and storage processes
• Run daily operational reports and batch jobs
• Partner with business stakeholders to improve data queries

Why Join Nedbank’s Data & Analytics Team?

• Work with innovative teams shaping the future of data
• Build scalable, trusted data
• Be part of a supportive and collaborative culture
• Contribute to Nedbank’s data‑driven strategy
• Grow your skills with cloud, big data, and modern tools

What We’re Looking For

• ETL & Pipelines (Ab Initio, SAS ETL)
• SQL Databases (PostgreSQL, MS SQL, IBM DB2)
• Cloud Data Engineering (Azure, AWS, Google)
• Data Warehousing
• 1–2 years of Data Engineering or related experience
• Strong analytical and problem‑solving mindset
• Ability to manage multiple tasks in fast‑paced environments
• Collaborative, calm, and proactive
• Matric + Advanced Diploma or National First Degree

Rewards & Benefits

• Competitive remuneration and incentives
• Comprehensive medical aid and provident fund
• Hybrid working environment
• Access to learning and growth opportunities
• A culture built on trust, support, and shared ownership

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To learn; grow and develop skills and competencies; while gathering experience in their respective clusters / business environments and pro-actively contribute to the effective and efficient functioning of the division through projects and initiatives.

Job Responsibilities

• Are cost  aware through reducing non value adding work and waste.
• Delivery on targets; due dates and standards as per the agreement with management Aspire to deliver on tasks by becoming familiarised with what the delivery of world-class service to internal and external clients looks like and to aspire to deliver it.
• Ensure that quality and productivity standards are consistently and accurately maintained though Following through Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.).
• Achieve business strategy (e.g. Social responsibility; Green Strategy) by participating and supporting corporate social responsibility initiatives.
• Influence the enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank and supporting the implementation thereof.
• Ensure achievement of deliverables by liaising with relevant internal stakeholders who can assist in achieving deliverables.
• Ensure understanding and meeting ofstakeholder needs through liaising with senior staff and mentors Ensure smooth work flowby buildingconstructive internal relationships Deliver on agreed task by managing colleagues and clients expectations.
• Execute assigned tasks within the agreed time lines and deliver work of high quality; within internal and external guidelines; regulation and governance requirements.
• Ensure delivery of assigned tasks by maintaining a high standards of professionalism in all aspects of presentation and delivery.
• Contribute to the business objectives by providing the necessary support that the team requiresManage work effective by provide feedback and updates to team leader / supervisor on assigned task and duties.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Create and manage own career through guidance and support of management; department and colleagues.
• Achieve team goals by ensuring own contribution and participation.
• Maintain knowledge management; and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Job Responsibilities

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Degree/ Diploma/ Equivalent

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 0 to 3 months

Technical / Professional Knowledge

• Business writing
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Relevant Operating System

Behavioural Competencies

• Adaptability
• Continuous Learning
• Collaborating
• Customer Focus
• Innovation
• Work Standards

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Job Purpose

• To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• 1 - 2 years Insurance Sales experience in a Financial industry

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential Certifications

• FAIS Recognised qualification: NQF Level 5 
• Regulatory Exams: 5 
• Class of business for long term category

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Business-related field essential
• FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• To conduct internal audits to provide information used to provide independent; objective assurance to the Nedbank Group Limited Board of Directors; that the governance processes and management of risk and systems of internal control; are adequate and effective to mitigate the most significant risks; both current and emerging; that threaten the achievement of the Groups objectives; and in so doing help improve the control culture of the Group.

Job Responsibilities

• Log all activities undertaken against the registered job number to meet billing requirements and enable correct transfer pricing.
• Provide editorial and language guidance to ensure that the group meets language policy requirements.
• Identify; monitor and manage communication non-compliance to mitigate risk.
• Monitor and execute document production to ensure compliance with policy and due process within agreed timeframes.
• Identify; monitor and manage the need for outsourcing of job requests to ensure compliance with the Group Language Policy.
• Provide assurance on compliance by supplying input for monthly reports.
• Mitigate risk by monitoring version control of standard legal agreements and forms.
• Provide input for the formulation of the Group Language Policy to mitigate risk.
• Provide an editorial and language consultancy to satisfy the business requirements for internal and external clients.
• Network and liaise with the internal and external clients to build and sustain stakeholder relationships.
• Negotiate and meet service level agreements to satisfy clients' requirements.
• Ensure clear; accurate and appropriate communication by engaging with business stakeholders.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Highlight benefits in support of the implementation of recommendations to obtain buy-in for developing new and/or enhanced processes (eg operational processes) that will improve the functioning of stakeholders' businesses.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Honours with articles , Advanced Diplomas/National 1st Degrees

Essential Certifications

Preferred Certifications

• CIA (Certified Internal Auditor) OR CA ( Chartered Accountant )

Minimum Experience Level

• 3 to 5 years post experience in Auditing, Risk Management, Operational Risk and People Risk.

Technical / Professional Knowledge

• Ethics and Fraud
• Governance, Risk and Controls
• Managerial Accounting Principles
• Principles of project management
• Relevant regulatory knowledge
• Business writing skills
• Institute of Internal Auditors standards
• Auditing

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Decision Making
• Technical/Professional Knowledge and Skills