Job Openings at Smollan

Description

• Effective administration|Classify all calls into the correct category of AS400 Capture all the data relevant to each complaint on relevant systems: Batch details Complaint description Personal details Maintain record of all correspondence between the relevant stakeholders Record resolution of the complaint/query .
• Customer handling|Deal with all queries relating to: Product information Availability Complaints Provide feedback (within 48hrs) to customers from the client pertaining to queries referred to the client from the call centre Build relationships with customers by promoting the brand and its products: Create awareness of competitions Offer useful product suggestions Recommend recipes Market Promotions Ensure call quality: Answer promptly(3rd ring) Use hold procedure effectively Listen carefully Question to confirm Pronounce words clearly/no via’s End calls with a positive and friendly tone .
• Client service|Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers Follow instructions from the client on how to address the complaint or answer the escalated enquiry. Ensure excellent customer service on behalf of the client .
• Effective teamwork and self-management|Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Demonstrate consistent application of internal procedures Plan and prioritise, demonstrating abilities to manage competing demands Demonstrate ability to anticipate and manage change Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs Manage own career development by staying abreast of any technical and industry changes .

Requirements

• Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential (Training provided)||Essential / Minimum||
• Grade 12 on the job training (In-house) Sound administrative skills Excellent telephone manner
• Customer service orientation
• Listening skills
• Excellence orientation
• Conflict handling
• Brand building
• Attention to detail
• Personal development
• Ability to handle stress

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Description

We are seeking a dynamic and results-oriented Sales Representative to join our team in Freestate.

Responsibilities:

• Client Acquisition and Sales Leads: Identify and pursue new business opportunities to expand our client base and generate sales leads.
• Sales and Communication Management: Effectively manage sales processes, build strong relationships with clients, and communicate product information and promotions.
• Customer Service: Provide exceptional customer service to retail partners, addressing their needs and resolving any issues promptly.
• Key Account Management: Develop and maintain strong relationships with key retail accounts to maximize sales and ensure optimal product placement.
• Promotional Activity: Implement and execute promotional activities and campaigns to drive product visibility and sales.
• Achieve POP Objectives and Targets: Meet or exceed Point of Purchase (POP) objectives and sales targets.
• Operational Excellence: Ensure efficient and effective merchandising operations, including product placement, stock management, and display maintenance.
• Stakeholder Engagement: Collaborate with internal teams (sales, marketing, and logistics) and external stakeholders (retail store managers) to achieve business objectives.
• Set up advertising displays and price products
• Gather information on competitors' products and pricing
• Other duties as assigned

Requirements

• 2-3 years’ sales experience in an FMCG environment at a managerial/supervisory level
• Diploma/NQF level 5
• Driver’s license (Code 8)
• Reliable Vehicle
• Communication skills (verbal & written)
• Problem-solving skills
• Analytical skills
• Computer literacy
• Business acumen
• Attention to detail
• Pro-active thinking
• Leadership skills
• Organizing skills
• Negotiation skills
• Selling skills
• Decision-making skills
• Industrial relations knowledge

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Description

• Drive Lead Generation On Business product portfolio|
• Management of Promotional Activities|
• Stakeholder Management|
• Management of Assets and Expenses|
• Achievement of POP objectives|
• Operational Management|

Requirements

• 4 - 5 years’ sales experience; with at least 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level||Essential / Minimum|0-5 years|
• Diploma or Degree/NQF level 6 or 7
• Driver’s license (code 8)
• Business acumen
• Financial acumen
• Leadership skills
• Influencing skills
• Analytical skills
• Strategic thinking

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Description

• Brand Ambassadors to target Businesses to create positive and hot leads for a variety of Mobile Business Solutions

Requirements

• Matric or equivalent
• Well spoken in English/African languages

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Description

• Drive Positive Lead Generation through 1 on 1 Interactions within JHB South and West Rand Territories|
• Management of Promotional Activities|
• Stakeholder Management|
• Management of Assets and Expenses|
• Achievement of POP objectives|
• Operational Management|

Requirements

• 4 - 5 years’ sales experience; with at least 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level||Essential / Minimum|0-5 years|
• Diploma or Degree/NQF level 6 or 7
• Driver’s license (code 8)
• Own Vehicle
• Business acumen
• Financial acumen
• Leadership skills
• Influencing skills
• Analytical skills
• Strategic thinking

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Description

• Brand Ambassador to create positive and hot leads on a Mobile Service providers Business package portfolio that will convert into Positive Sales. This will be focused in the JHB South and West rand areas

Requirements

• Matric or equivalent
• Spoken in English/African languages

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Description
Job Summary: 

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt. 

Key Responsibilities and Deliverables: 

• Customer Experience Management 
•  Manage customer vetting and registration  
•  Manage rental process  
•  Gather feedback and suggestions from customers to continuously improve the rental service   Monitoring and managing inventory including the storing, tracking and maintenance of equipment  
• Inventory Management 
•  Monitoring and managing inventory including the; 
•  Storing 
•  Tracking 
•  Maintaining of equipment  
•  Charging devices 
• Managing & Ensuring Compliance  
•  Standards & Discipline Management 
•  Brand Management & Compliance onsite 
•  HSSE compliance 
•  Non-Compliance Escalation
• Job Profile – Samsung Product Consultant August 2021 1 
•  Reporting and KPI's 
• Delivery of Quality Reporting & Insights  
•  Feedback on what is working and what is not working,  Red flag escalations of issues encountered on the sites,  Speedy response to resolve issues that are encountered,  Provide insights gained from customer interactions 

Administration 

•  Capture daily, weekly and monthly reports based on customer interactions and sales  Identify challenges and corrective actions 
• Customer Satisfaction and Service 
•  Gather feedback from customer complaints, queries and requests and ensure resolution  Build and maintain strong working relationships 
• Key Competencies  
• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication
• Job Profile – Samsung Product Consultant August 2021 2 

Administration 

•  Capture daily, weekly and monthly reports based on customer interactions and sales  Identify challenges and corrective actions 
• Customer Satisfaction and Service 
•  Gather feedback from customer complaints, queries and requests and ensure resolution  Build and maintain strong working relationships 

Key Competencies  

• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication

Requirements

• Minimum Qualifications: Matric  
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment  
• Knowledge, Skills & Abilities: Sales and Marketing knowledge 
• Customer Service Skills 
• Self management 
• Effective administration and communication skills  
• Knowledge and understanding of renewable energy 
• Literacy – MS Office

go to method of application »

Description
Job Summary: 

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt. 

Key Responsibilities and Deliverables: 

• Customer Experience Management 
•  Manage customer vetting and registration  
•  Manage rental process  
•  Gather feedback and suggestions from customers to continuously improve the rental service   Monitoring and managing inventory including the storing, tracking and maintenance of equipment  
• Inventory Management 
•  Monitoring and managing inventory including the; 
•  Storing 
•  Tracking 
•  Maintaining of equipment  
•  Charging devices 
• Managing & Ensuring Compliance  
•  Standards & Discipline Management 
•  Brand Management & Compliance onsite 
•  HSSE compliance 
•  Non-Compliance Escalation
• Job Profile – Samsung Product Consultant August 2021 1 
•  Reporting and KPI's 
• Delivery of Quality Reporting & Insights  
•  Feedback on what is working and what is not working,  Red flag escalations of issues encountered on the sites,  Speedy response to resolve issues that are encountered,  Provide insights gained from customer interactions 

Administration 

•  Capture daily, weekly and monthly reports based on customer interactions and sales  Identify challenges and corrective actions 
• Customer Satisfaction and Service 
•  Gather feedback from customer complaints, queries and requests and ensure resolution  Build and maintain strong working relationships 

Key Competencies  

• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication
• Job Profile – Samsung Product Consultant August 2021 2 

Administration 

•  Capture daily, weekly and monthly reports based on customer interactions and sales  Identify challenges and corrective actions 
• Customer Satisfaction and Service 
•  Gather feedback from customer complaints, queries and requests and ensure resolution  Build and maintain strong working relationships 
• Key Competencies  
• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication

Requirements

• Minimum Qualifications: Matric  
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment  
• Knowledge, Skills & Abilities: Sales and Marketing knowledge 
• Customer Service Skills 
• Self management 
• Effective administration and communication skills  
• Knowledge and understanding of renewable energy 
• Literacy – MS Office

go to method of application »

Description

We are looking for a Sales Consultant in Durban North

As a Sales Consultant, you will be responsible for:

• Customer Satisfaction and Service
• In-store Sales and Marketing
• Administration

Requirements

• 2-3 years’ experience in Sales
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite