Job Opportunities at Absa Group Limited (Absa)

Job Summary

• An exciting opportunity exists in the Absa Group Credit Risk function, specifically within the Credit Risk Regulatory Reporting (ARO) team. The main focus of this position is to ensure the consistency and overall accuracy of all credit risk related reporting, information, queries, commentary, and supplementary data, submitted to the Prudential Authority (PA) timeously. The role is critical for overall compliance with the Banks Act and the Regulations.

Job Description

Accountability: Risk Performance Management

• Ensuring the end-to-end integrity of the Credit RWA results including processes and procedures.
• Deliver high quality timeous value adding reports through automated solutions ensuring RDARR compliant credit reporting with the articulation of limitations as required.
• Provide oversight and supervision to the Reporting function, ensuring that activities of the department are consistent and in compliance with policy, governance and regulations.
• Provide insight on performance and results made available by the function.
• Manage the aggregation, consolidation and reporting of results, to ensure it meets the needs of all key stakeholders (Exco, Board Members, Divisional Heads etc.) where deemed appropriate.
• Oversee and/or provide input into all credit related reporting to Executives, Group Credit Risk Committee and External Stakeholders as and when required.
• Ensure that the quality and narrative in credit reports are of a high standard with data accuracy and meaningful interpretation of paramount importance.
• Develop measures to monitor, analyze and aggregate risk performance across products making it possible to pinpoint unexpected trends proactively.
• Automate monthly, daily and repetitive reporting in an efficient manner ensuring accuracy and completeness.
• Engage with and build strong working relationships with CROs and their teams across ARO.
• Drive continuous process efficiency, rigor and controls. Pioneer and implement risk best practices, digital solutions and effective change enablement. Contribute to building a scalable, digitally-led business.
• Take the lead on change management on all regulations prescribed by Bank Acts and Directives related to Credit RWA.
• Ensure compliance and embedment of Basel guidelines as per PA requirements.
• Assisting with the direction of the ARO Reg. Reporting Team in respect of Prudential Credit Risk.
• Define Credit RWA data requirements to support ARO Credit RWA Reporting execution processes.
• Support the enhancement and design of ARO Credit Reg. Reporting Team execution processes, including calculation engines.
• Oversight and review responsibility for the monthly BA610 Section E returns, Large Exposure Reporting, and bi-annually BA200 and BA210.
• Bi-annual Pillar 3 disclosures oversight, preparation and review.
• Ensure internal audit trail of the regulatory reporting functions is following local regulatory procedures, standards and policies.
• Develop and support analytics around Data Quality and process efficiency.
• Develop metrics to drive process improvements, process enhancements and enhanced controls.
• Drive, facilitate and track capital optimization initiatives.
• End-to-end regulatory capital process optimization and results accuracy.
• Enforce routine of periodic self-assessments on key controls to assess the proper functioning and adequacy of existing controls.
• Contribute to a stringent controls environment and policy implementation.
• Attend relevant meetings to provide feedback of ARO Credit RWA results.
• Acting as a primary point of engagement on specific regulatory return / process audits (both internal and external) related to ARO Credit Risk.
• Advise senior management and promote understanding of credit risk and counterpart credit risk relating to SARB regulations.
• To provide guidance and advise both internal and external auditors on Credit Risk regulatory issues.
• Assisting other departments on the interpretation and application of the PA rules applicable to Credit Risk.
• Regulatory change management, presentations and tracking.
• Acting as the primary contact for the annual reg. 46 audit, including the tracking, management and closure of audit findings with Group Finance.
• Maintaining a working relationship with Group Finance, including the monthly / quarterly review of Credit RWA numbers prior to PA submission.
• Develop internal team capability together with the leadership team of the function with a focus on regulatory expertise, talent management, development, resourcing and retention.
• Motivate team members through coaching and mentoring them to perform optimally around the vision and values, create a sense of urgency and excitement around the business and ensure that they strive to deliver optimally.

Preferred Education and Experience 

• CA (SA) – preferred
• B Degree in Finance or Risk Management
• Solid knowledge and experience of BASEL III/ BASEL IV / IFRS9/ Pillar 3 / regulatory reporting on standardized and advanced approach
• SAS knowledge and experience – Analysis & reporting, programming, data modelling, data analysis

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Infrastructure Delivery

• The implementation of simple and moderately complex changes to NSX ALB (Avi) Load Balancer and Infoblox estate 
• Negotiate timescales with project stakeholders to meet the business objective.
• Lead and drive solutions that meet the requirements and are compliant with Absa Standards
• Prepare documentation that explains the technical solution clearly, to various stakeholders who may have a different level of technical skills.
• Support Junior Team members on advising and recommending complex technical solutions focusing on requirements and planning to meet client needs.
• Accountable for individual results, and the impact of the individual results on the wider LB & DDI team

Infrastructure Maintenance

• Maintain or enhance systems infrastructure components and services to ensure that infrastructure is in a vendor-supported and standards-compliant state.

Service Support

• React quickly and as necessary to systems errors and service problems to minimize downtime and restore service.
• Attend incident resolution calls and be able to articulate basic technical issues as seen on the systems, understand the actions required, and perform the actions and then report back on the outcomes.
• Identification of root cause and implementation of a permanent fix.

Decision-making and Problem Solving

• Analytical ability covering the incident recovery of complex technical issues
• Ability to complete root cause identification and eradication
• Ability to lead pro-active service and process improvement.

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards

Person Specification

• Excellent verbal and written communication skills.
• Self-starter, able to work unsupervised in addition to being a strong team player.
• Ability to work under pressure.
• Ability to work and adapt to an increasingly global operating model.
• An understanding of the project lifecycle and Agile Principles with emphasis on validation and live implementation phases.
• Skilled in incident, problem and change management.
• Specific software knowledge desirable for the role: -

A good understanding of:

• Load Balancing (NSX ALB – AVI)
• DNS / DHCP (Infoblox)
• SSH
• Infrastructure knowledge/other: -

A basic understanding of:

• LDAP
• Firewalls, routing and switching ad standard network related areas
• Wireshark, Netscout, ThousandEyes and other monitoring tools
• TCP/IP

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Reporting into the Head of Group Financial Decision Support in the Group Finance Function, the Productivity Programme Director will lead Absa’s Productivity Programme that drives Productivity initiatives across the Group. Their core responsibility will be to maintain the programme’s strategic alignment to Absa’s Productivity-related targets at Group level and to ensure these are delivered on by Business Units (BUs) and Functions.  
• Applicants have experience in the African Banking market and a strong track record executing programmes to drive productivity and efficiencies in large, federated organisations.

Job Description

Key Accountabilities

Strategic programme direction 

• Accountable for maintaining programme alignment to Group strategy and relevant performance metrics at a Group-wide and Business Unit/Function level
• Accountable for proactively shaping and adapting the programme based on upcoming demands and delivery risks
• Responsible for effectively escalating key strategic Productivity decisions to Group ExCo, presenting options and trade-offs for consideration, and provide strong, well-evidenced recommendations to the Board
• Responsible for critical review of Productivity portfolio based on deep programme knowledge, to challenge direction of programme and its initiatives

Ambassador for Productivity

• Responsible for building and maintaining strong relationships with relevant BU and Function leadership for collective buy-in and momentum on the programme, including presenting to and influencing senior stakeholders in relevant forums
• Responsible for providing context and direction to change resource on the programme short- and long-term targets for productivity to support the shift in culture required for long-term benefits
• Responsible for building and leading a small, high-performing team for Productivity, and leveraging further resources as and when required to deliver on demand

Ownership of Productivity frameworks

• Accountable for ensuring the right set of metrics are used to assess productivity gains and these are reflected in performance assessment at all levels of the organisation
• Responsible for ensuring correct reporting on Productivity metrics by BUs and Functions and that measurement frameworks are correctly adhered to
• Responsible for collaborating with Finance to ensure that Productivity is incorporated correctly within financial planning and tracking processes

Ownership of Productivity Programme governance

• Responsible for chairing the Productivity SteerCo, ensuring agendas are aligned to programme priorities, attendees are well-informed ahead of meetings, and actions are communicated and completed
• Informed on the BU and Function-level engagement and input to relevant Change governance forums, to support ability to raise and action risks to initiative execution

Performance management 

• Responsible for ensuring that collaboration mechanisms (working groups, committees) are effective in executing cross-cutting initiatives and unblocking progress
• Consulted on BU and Function performance against target to manage performance where required to advise on remediation or escalate performance issues to SteerCo
• Consulted on adaptations to BU and Function productivity planning based on updates to forecasted benefits

Risk management

• Accountable for proactively identifying and communicating programme risks and issues, and ensure sufficient mitigation and contingency plans are in place and executed

​Role/Person Specification

• Minimum Bachelor’s degree qualification (Finance, Accounting, or Business-related qualification desirable)
• CA (SA) is preferred
• 8+ years of experience in Programme Management, oversight and financial planning
• Proven track record of leading large cross-functional programmes and managing governance
• Highly organised and able to prioritise and work to deadlines
• Skilled communicator and influencer, able to engage effectively with stakeholders at all levels
• Demonstration of commitment to Absa’s values and vision

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The opportunity exists for a senior and influential Regional Head of Compliance role in a leading pan African bank, to have oversight across our West Africa markets (Ghana, and Nigeria, including Namibia), supporting  the Africa Regional Operations (African Operations outside of South Africa) in the management of compliance risks (regulatory, financial crime, conduct and reputation) across the abovementioned jurisdictions. The role reports to the Chief Compliance Officer, Africa Regional Operations (ARO).

Job Description

•  The incumbent will be responsible for overseeing and managing compliance programmes and posture within the designated region. This role ensures that the organisation adheres to relevant laws, regulations, and internal policies, while promoting a culture of integrity and ethical behaviour. The role is also critical in ensuring the organisation’s compliance framework is robust, effective and aligned with its business goals.
• As such, the successful candidate will have significant experience in compliance, risk management and regulatory affairs, underpinned by a strong understanding of compliance regulations and frameworks. Additionally, excellent communication, and analytical and problem solving skills, with proven leadership ability in managing teams, is sought. 
• The role is pivotal in being the link between the region and the Centre, and will support the Country Heads of Compliance in the oversight of compliance risks, and works closely with the Chief Compliance Officer, ARO and country teams to influence and contribute to strategically important regulatory outcomes and policy positions.
• As a member of the ARO Compliance Management committee (MANCO), together with other members of the MANCO, the incumbent will provide leadership on the articulation and execution of the Regional business strategy.
• If you are armed with the right background, relevant working experience in a matrix structure, superior compliance technical knowledge and strong understanding of Regulatory compliance, we’d be keen to hear from you.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The opportunity exists for a senior and influential Regional Head of Compliance role in a leading pan African bank, to have oversight across our East Africa markets (Kenya, Uganda, and Tanzania), supporting  the Africa Regional Operations (African Operations outside of South Africa) in the management of compliance risks (regulatory, financial crime, conduct and reputation) across the abovementioned jurisdictions. The role reports to the Chief Compliance Officer, Africa Regional Operations (ARO).

Job Description

• The incumbent will be responsible for overseeing and managing compliance programmes and posture within the designated region. This role ensures that the organisation adheres to relevant laws, regulations, and internal policies, while promoting a culture of integrity and ethical behaviour. The role is also critical in ensuring the organisation’s compliance framework is robust, effective and aligned with its business goals.
• As such, the successful candidate will have significant experience in compliance, risk management and regulatory affairs, underpinned by a strong understanding of compliance regulations and frameworks. Additionally, excellent communication, and analytical and problem solving skills, with proven leadership ability in managing teams, is sought. 
• The role is pivotal in being the link between the region and the Centre, and will support the Country Heads of Compliance in the oversight of compliance risks, and works closely with the Chief Compliance Officer, ARO and country teams to influence and contribute to strategically important regulatory outcomes and policy positions.
• As a member of the ARO Compliance Management committee (MANCO), together with other members of the MANCO, the incumbent will provide leadership on the articulation and execution of the Regional business strategy.
• If you are armed with the right background, relevant working experience in a matrix structure, superior compliance technical knowledge and strong understanding of Regulatory compliance, we’d be keen to hear from you.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs. 

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Job Description
Key Accountabilities 

Accountability: Business Development (65%)

• Establish and maintain existing relationship with Consultants / Broker Portfolio eg. Brokers may have more than one client, our task is to source  as much business  as possible from that specific Broker by regular  personal interaction and build on the existing bases, influence the Broker/Client to utilise the benefit  of Absa Trust Beneficiary Fund or Absa Trust Employee Benefit Trusts.
• Set up meetings with Funds on behalf of Absa Trust / Broker when asked to.
• Use strong negotiation skills to persuade decision makers on why they should agree to place death benefit money in a Beneficiary Fund.
• Build a network in the Pension Fund environment through interaction via meetings, telephone calls, e-mails and leads generated within the Absa Group and externally with the Consultants/Broker who specialise in Employee Benefits and their staff and if at all possible with the Trustees of Funds. This relationship and trust building process will ensure more funds (money) to come into Absa Trust Beneficiary Fund.
• Assist Consultants/Brokers and their administration staff with the training on Beneficiary Fund by means of presentations on the Beneficiary Fund product, the correct way to complete the relevant application forms needed by Absa Trust and what our product offers to their clients in order  for the Client/Broker to understand the product offering and the needs of Absa Trust.
• Attain business  target by the retention of existing funds by reporting back to the client on what has happened in the Market in terms of changes in the legislation, or any other relevant changes.  Regular contact with the existing base of consultants/Brokers/Funds via meetings, telephone calls and e-mails. If the Consultant / Broker / Fund experiences administrative problems, work with the Absa Trust Administration department to solve these problems.
• Build on the existing relationship with the Consultants/Brokers/Fund, through running of workshops and regular personal interaction.
• Maintain and build relationships with the existing external clients from your
• Consultant / Broker Portfolio by taking responsibility for checking  on the quality of the reporting generated by the administration department to the Funds and well-being of the Funds administered by Absa Trust.
• Assist with queries or questions personally instead of having the Beneficiary
• refer the problem to their Consultant/Broker. This could be crucial factor in getting all the business instead of just some.
• Build and increase  a network in the Pension Fund environment through
• interaction with Consultants/Brokers/Funds at conferences and related events by being in regular  contact either  via email and/or personally  with our existing Consultant/Broker. Ask Brokers who are their colleagues and make contact with them after the event to set up a meeting to provide information regarding Absa Trust's products.
• Market new Funds through the existing Consultant/Broker Portfolio as well as
• new Brokers by preparing presentations to the Board of Trustees,  the Sub Committees or even just two of three people  who want to know about Absa Trusts product offering to enable these people  to talk to their Board of Trustees about Absa Trust. Prepare folders with the correct hand-outs, brochures and any other marketing material for the individual to take home and study.
• Maintain and build relationships with existing external Funds, (a fund may move
• their business  to another Consulting company) to ensure  that the relationship with the said external Fund can stay with Absa Trust by having contact telephonically and via e-mail with the relevant contact person  at the Fund. Keep abreast of moves and resignations in your contact people.
• Market Absa Trust products at every possible opportunity at the various conferences and other related industry  events, tell people  of Absa Trust and services and products on offer by explaining why we are better than our competition. This is a way many networking opportunities occur.
• Accountability:  Relationship Management (20%)
• Sustain and uphold relations with various clients by submission of reports to specified Funds as per their Service Level Agreements by preparing the report for a client and anticipating questions they may ask and have the answers beforehand. When preparing the report check if the right fees are charged for the different option, check that regular maintenace is paid and if not find out why.
• Do regular checks to ensure that the terms and conditions of the Service Level Agreement are adhered to by both the administrator and the Funds by the monitoring of new business inflows.
• Provide training on legislative changes to clients as and when required by the
• Funds. Be prepared to do presentations to the boards of Trustees on the Beneficiary Fund under administration at Absa Trust as well as on the changes in legislation.  Give feedback on the content needed for the presentation and where necessary, develop the content for the presentation. Liaise between the Beneficiary Fund administration department and the clients to ensure client satisfaction.
• Attend monthly meeting with the administration department to highlight any
• areas where the service to the clients has caused  complaints from existing sources  of business. Ensure that these problems are sorted out for the clients.
• On a two weekly to monthly basis, call on the existing client base and at these
• meetings, enquire  about the level of service that they are experiencing for the administration department and also ensure  that the relationship between the existing client base is kept strong.
• Accountability:  Market Intelligence (5%)
• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences
• Keep abreast of changes in the Pension Funds environment in terms of Companies  and Funds merging and changing. A lot of funds are opting for the Umbrella Funds, try to meet with and influence the right people  managing these Umbrella Funds at conferences and other industry  related events, in order  to win the business over.
• Accountability: Compliance (10%)
• Adhere to ABSA Group compliance requirements and industry related legislations.
• This is in terms of the condition of employment with Absa and the requirements of the specific job description.
• Ensure Compliance with the legislation regulating the Beneficiary Fund
• environment. This is done via the Absa Trust Legal department’s inputs on the various changes to legislation that needs to be complied with in the Beneficiary Fund environment.

Role / Person Specification

Education and Experience Required

• NQF level 6: relevant B Degree, or
• Diploma in finance related field NQF Level 5 (Essential)
• Must have passed  RE1 or in process  of completing
• Four (4)  years  relevant  experience within  the Employee  Benefit  or  Beneficiary
• Fund environment
• A well-established  employee benefit   / broker  client  base  within  the relevant geographical area,

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development | :  | :  | :  | :  | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements |
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications & to provide recommendations for the continuous improvement of applications
• Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
• Lead the implementation of all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
• Manage & oversee all application documentation updates, inventories & improvements as well as their distribution to end users & other business stakeholders
• Lead the change & communication planning & implementation processes for all application support processes (Across Tribes & Squads)
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Oversee end to end application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, tech products & services in production to prevent and to minimize issues
• Manage applications throughout their lifecycle and lead the application-related aspects of designing, testing, operating and improving technology products & services
• Coordinate with centres of enablement including service engineering, information security, infrastructure & architecture teams to define permissions, guidelines etc. & ensure that the impact of system / platform migrations / changes on applications is minimised
• Act as the expert in application functionality, user workflow, and business processes & build the team to do the same
• Develop expertise in application infrastructure (server, network, security) & broader organization architecture to coach & mentor teams in application support such as upgrades, maintenance etc. and complex issue resolution
• Manage the delivery of SLA’s across application support teams for a particular product & service
• Work with business & tribe leads to define & agree SLA’s for various applications
• Lead the governance, risk & control processes across application teams for a particular product / service including e.g. backup systems, business operations files etc.
• Provide advisory & lead software installation and upgrades, troubleshooting problems and providing resolutions.
• Manage application vendors and suppliers and corresponding license and support contracts where applicable
• Review user programming requests for new applications or modifications, and determine appropriate priority and response.
• Lead RFP processes & make recommendations (feasibilities, business case etc.) for applications being considered for purchase, and provide recommendations based on findings.
• Act as a liaison between business stakeholders and customers, external solution providers, and Tech stakeholders for all application support specific requirements
• Lead the development & implementation of all project & associated integration planning requirements for application support
• Ensure sustainable & consistent efficient and effective application support across application support team including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Drive all capability building through a defined and integrated capability building plan for the application across multiple stakeholder groups (end users, 3rd parties etc.)
• Supervise and maintain the organization's repository of applications
• Lead & manage best practice development practices across the application
• Application Monitoring & Performance Management
• Conduct ongoing reviews & performance monitoring (proactive & reactive diagnostics) for applications
• Leverage performance insights to advise, coach & guide application users on optimal application usage & management
• Leverage performance monitoring insights to identify risks & opportunities for continuous improvement
• Drive the consistent and sustainable delivery of SLA’s across the application & enhance SLA’s for the benefit of the business based on the monitoring conducted
• Stay ahead of the curve on emerging technologies and development practices to continuously improve applications & their associated performance
• Provide performance & trend reporting to improve advisory services across Tech & for improved customer impact
• Governance, Risk & Control
• Hold the one stop shop ‘accountability’ for all governance, risk & controls for identified applications
• Contribute to the enhancement of governance, risk & control procedures across the application
• Enhance & author (or contribute to new) IT processes & standards for application support e.g. post configuration transitions to production, user guidelines, support standards, capacity management, event management etc.
• Ensure application resilience and minimal business disruption related to the application
• Identify technical risks and mitigate these (pre, during & post config, optimization / maintenance)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in & in some cases lead the incident management & DR activity for the application – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)
• People
• Coach & mentor the support engineering team
• Conduct peer & individual reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the attraction, retention, resourcing development & development planning of the broader support engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor's Degree: Information Technology