Job Opportunities at Allan Gray Proprietary Limited

Job Description

• The candidate will be responsible for the accurate identification and distribution of work based on cut-off times and work types, ensuring that the business' turnaround times are met.
• This individual will also attend to various ad-hoc duties and reporting centred around the business within the specified deadlines.
• All of these should be done while observing the strictest high standards in line with the Allan Gray ethics and values systems.

Responsibilities

• To accurately and efficiently distribute all incoming instructions received through:
• Incoming faxes and emails via Siebel and Appian (internal system)
• Original instructions received from walk-in clients
• Original instructions received via post
• To manage and monitor the daily work queues and workflow through distribution of incoming work by performing daily service request reconciliations to ensure all work items have been processed
• Implement controls to mitigate processing risk, particularly associated with work distribution, cut-off's and turnaround times
• To recommend efficiencies to existing processes and provide input to new processes by identifying trends and irregularities in workflow process
• Ensure timeous processing of daily workflow so as to meet / exceed client expectations and Service Level Agreements (SLA)
• Support Allan Gray stakeholders with ad-hoc duies as required
• Preparation and posting of all client related communication
• Scanning, posting and distribution of received post
• Filing and Metro file maintenance of the received post
• Ensure timeous assistance with communication queries relating to the print room
• Management of returned mail

Key Attributes & Compencies

• Accuracy and attention to deal
• Ability to accept responsibility for all tasks
• Ability to ensure a thorough knowledge of processes and procedures
• Ability to function well under pressure
• Ability to work effectively as part of a team
• Deadline driven
• Excellent time management skills
• Excellent verbal and written communication
• Excellent problem-solving skills
• Flexible, energetic, trustworthy, organised, self-disciplined & motivated
• The highest standards of personal integrity

Job Specifications

• Relevant business / commerce degree or current work related experience
• Sound knowledge of the financial industry an advantage
• Intermediate Computer Literacy – Word, Excel & Email

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Job Summary

• We are looking for a dynamic, enthusiastic, & proactive business analyst to be the link between the Retail IT CRM business objectives and our technical teams. The ideal candidate for this position is detail-oriented, analytical, collaborative, dependable, accustomed to working in a technological environment with multiple integrated systems highly analytical and has relevant experience in workflow management systems. The successful incumbent will be responsible for translating business needs into IT solutions, by supporting and ensuring the successful completion of requirements elicitation, analysis, and quality assurance for our new features and software products in the CRM applications.

Job Responsibilities

• Analyse and solve business problems using technology
• Product backlog, prioritization, process mapping
• Gain a deep understanding of the key business processes, people, and IT systems that support them
• Elicit requirements, analyse, validate, and document requirements for business problems using a range of techniques in collaboration with business stakeholders and the Product Owner
• Communicate with stakeholders and provide sufficient information to allow for informed business decisions
• Identify the business problem and come up with appropriate solutions, identify project and solution risks, document benefits of existing and proposed solutions and conduct impact analysis of proposed solution
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Assess scope of projects and assist with planning and prioritisation in collaboration with the Product Owner
• Analysis integration and system requirements
• Assist in guidance of project deadlines, schedules, and methodologies
• Support and drive implementation of projects in collaboration with the PO
• Development of test scenarios, test cases and testing activities necessary to assess the quality and completion of system implementations
• Collaborate with developers to establish the technical vision and analyse trade-offs between business and system requirements.
• Support the business transition and assist business with change management
• Assist with the analysis of production defects as needed. This will involve analysis of the cause of the defects raised, as well as the actions required to correct the problem and prevent the problem from re-occurring.

Broader role within the area

• Support the overall wellbeing of our IT systems and help translate the knowledge gained by our team to knowledge that can be shared across the floor.
• Reduce legacy
• Improve efficiency
• Promote reuse of analysis and tech
• Improve team process
• Drive quality
• Drive knowledge share
• Be the liaison between business and IT.
• Help with UAT as part of the release train – creating test cases, facilitation, and managing and analysing change requests

Collaboration

• Work closely with business stakeholders to define and analyse business requirements and problems across business departments
• Collaborate with business to design and document processes and system solutions
• Collaborate with business to define success metrics to be able to measure the success of the delivery of the requirement
• Collaborate with the PO, developers, testers, and business to ensure the understanding of the requirements
• Work with testers and business to ensure that the test cases are complete and accurate.
• Work with training and ensure that the delivered functionality is clearly communicated to business
• Communicate any changes to systems and/or processes to all affected parties with a sufficient level of detail and explanation.
• Effectively Communicate with other teams how they can/should integrate with the CRM systems.

Competencies

• Ability to engage confidently with stakeholders at any level
• Agile software development practices
• Keen interest in technology, data, databases, and integration
• Strong logical reasoning and attention to detail
• Methodical approach to work
• Excellent Problem-solving skills
• Demonstrates the ability to deal with complexity
• Good verbal, written, and interpersonal communication skills
• Excellent Planning, organizational and time management skills
• Fundamental analytical and conceptual thinking skills.

Qualifications And Experience

• At least 5 years’ experience as a business analyst in an IT environment
• P.O experience (Product backlog, Prioritization)
• Strong SQL skills and knowledge (writing queries & scripting)
• Experience in the use of business analysis frameworks and methodologies
• Experience that demonstrates your ability to function well in a detailed environment with particular concern for accuracy and quality
• Proven experience preparing and maintaining business requirements/workflow, prioritising requirements enforcing change control policy and validation testing of business requirements
• Proven experience identifying and documenting functional and non-functional technical requirements
• Technology or Business Analyst qualification preferred
• Strong interest in technology and financial services specifically

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Job Summary

• We are looking for an enthusiastic individual with a passion for understanding, documenting and communicating requirements who will be the link between the business objectives and requirements and our systems and processes in the Business Intelligence team. The ideal candidate for this position is detail-oriented, passionate about working with data, highly analytical and accustomed to working in a technological environment with multiple integrated systems. The successful incumbent will be responsible for translating business needs to IT solutions, by supporting and ensuring the successful completion of analytical and testing tasks of our systems, databases and processes

Job Responsibilities

• Understand requirements of the area and the minimal viable product.
• Lead the thinking, analysis and solution design for business problems.
• Identify, prioritise and plan work in collaboration with the Product Owner, business stakeholders and Tech Lead
• Get buy-in from and communicate with stakeholders
• Analyse integration and system requirements
• Understand and communicate system impact / dependencies on other IT systems
• Formulate required specs, diagrams and assist with documentation of high-level test scenarios
• Work with the team to ensure requirements are understood
• Work with testers and business to ensure that test coverage is complete
• Manage project implementation and coordination across teams, where applicable
• Facilitate and run grooming sessions
• Play a senior role within the team and assist in helping the team function
• Assist with onboarding and coaching people within the team
• Support the overall wellbeing of our IT systems and help translate the knowledge gained by our team to knowledge that can be shared across the floor.
• Collaborate with other analysts in IT to ensure consistency of solutions and re-use of solutions, where possible
• Be the liaison between business and IT
• Participate in the monthly weekend releases, assisting the team to verify that the systems and processes are functioning as expected
• Assist with testing which includes creating test cases, facilitation of business user testing and managing any change requests
• Assist with production support
• Help identify and raise issues that affect the technology space
• Improve the function of the technology area as a whole and contribute towards the internal Business Analyst community

Skills And Competencies And Experience

• Relevant industry experience
• At least 3-5 years business analysis experience in a technical role
• Attention to detail and problem-solving skills
• Ability to handle complexity and work in complex integrating systems
• Understand and have experience in Agile methodologies, especially Scrum
• Strong understanding of SQL and database design as well as strong data mining and data analysis skills
• UML or other diagramming techniques (Data/Sequence/Process/Context etc.) and business analysis frameworks and methodologies
• Understanding of APIs and Web Services
• Good conceptual thinking and critical analytical skills
• Good communication, facilitation and interpersonal skills
• Disciplined and methodical approach to work
• Ability to get things done, be accountable and self-manage
• Good leadership skills
• Planning, organizational and time management skills
• Ability to work in a team with a positive, friendly and respectful attitude
• Have an interest in global IT trends, and be willing to learn new skills

Education

• Technology or Business Analyst qualification
• Strong academic performance