Job Opportunities at Amazon

You Will Have Knowledge In The Following Disciplines

Software Development

• You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
• You understand how to operate services at scale in production.
• You build antifragile systems
• You write high quality, maintainable, and robust code, often in Java or JavaScript.
• You can define APIs and integrate them into usable interfaces
• You define data models that store information efficiently, while solving the customer requirement.
• Excellent knowledge of back-end programming (C++, Java, Python)

Problem Solving

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
• You understand fundamental data structures and algorithms and know how, when and when not to use them.
• You anticipate and prevent future problems from occurring.

Basic Qualifications

• Computer Science or Computer Engineering Bachelors degree or equivalent Bachelors degree
• The technical skills required for this role include strong object-oriented design and programming in Java or C++

Preferred Qualifications

• Experience in: AWS technologies, Linux, JavaScript, JSON, HTTPS, data processing.

go to method of application »

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Each day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies.

• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost, this is a customer support role – in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

go to method of application »

Basic Qualifications

• 1+ years of industry experience in a software development environment
• Degree in Computer Science or related field, or equivalent working experience
• Proficiency in at least one programming language such as JavaScript, Typescript, Java, C#, Python or Scala
• Proficiency in at least one common JavaScript framework such as React or Angular, and knowledge and appreciation of web standards
• Understanding of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis

Preferred Qualifications

• User interface design experience
• Experience with React and Redux
• Exposure to troubleshooting and supporting production systems
• Experience with UI test automation frameworks