Job Opportunities at BHBW South Africa Proprietary Limited

Key Performance Areas

• Administration of sales processes and customer information
• Market segmentation and target group identification (Database upkeep)
• Continuous prospecting and sales reporting
• Mechanization planning and customer solution packaging
• Working together and communicating with other departments within Handling
• Selling of new products to new customers based on high level targets and budgets
• Follow up on existing customers and ensure business retention
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership

Qualification, Experience and Competencies

Minimum Qualification

• Minimum Matric
• Post matric qualifications would be advantageous

Minimum Experience

• 3-5 years’ experience in a similar position

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Key Performance Areas

• Understand and implement preventative maintenance
• Identify and target opportunity for customer work
• Fault finding
• Assemble IC and Electric machines in accordance with BHBW and Hyster standards
• Fit Telematics black boxes to the machines
• Assist with the loading and unloading of containers
• Partake in new machine stock take as and when required
• Complete the PDI process and sign off new machines
• Understanding of supplier warranty systems, policies & procedures
• Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on forklifts on customer sites or at BHBW site
• Provide mentorship to apprentices assigned to you
• Maintain professional image when representing BHBW
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Maintain a safe working environment (according to safety policy and procedures)
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12 or equivalent qualification
• Qualified in relevant trade (e.g., Diesel Mechanic)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Experience on working of forklifts and earth moving equipment
• 3-4 Years in the same position

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Key Performance Areas

• Manage the branch workshop to the annual business plan and monitor all appropriate business metrics including branch balanced scorecards, profit and loss metrics, and asset metrics  
• Develop service plans, customer support plans and integrated service solutions to address changing key account customer service needs  
• Develop service management / advisor capacity and capability to improve repair event cycle times and quality of repairs  
• Define standardised service processes and procedures to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance  
• Maintaining customer relationships relating to service delivery and processes to standards and procedure compliance 
• Manage working capital with dedicated focus on debtors, stock and WIP aging  
• Manages warranty submissions and rejections, develop an understanding of repetitive warranty issues and provides feedback to the technical department to ensure product and service improvement. Review and adjust service labour rates for own entity operations  
• Manage implementation of the DMS system to improve quoting, allocation of time, measurement of productivity and tracking of work in progress  
• Improve service productivity through implementation of auditable service & repair control procedures  
• Improve service intervention efficiencies through implementation of service operation reports and control processes  
• Ensure continuous improvement of service workmanship through electronic repair manual procedure compliance, comeback committee investigation findings, quality control processes and corrective actions  
• Review external and internal audit / assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment  
• Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships  
• Develop team objectives, scorecards, work plans, technical activities and development plans  
• Perform team and individual performance reviews, implement, and monitor corrective and development action plans 
• Maintain a safe working environment (according to safety policy and procedures) 
• Adherence to any reasonable instruction 

Qualification, Experience and Competencies

Minimum Qualification

• Qualified Tractor Mechanic

Minimum Experience

• 5-7 Years working experience in a similar role  
• Agriculture industry, market segment and network distribution management experience 
• Mechanisation equipment application experience

go to method of application »

Key Performance Areas

• Selling of products to new customers based on high level targets and budgets
• Follow up on existing customers
• Administration of sales processes and customer information
• Market segmentation and target group identification (database upkeep)
• Continuous prospecting and sales reporting
• Working together and communicating with other departments within Handling
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Track and convert leads into successful deals
• Customer Retention and Relationship Management
• Ensure high customer satisfaction and repeat business
• Build and maintain a healthy sales pipeline
• Ensure that all sales activities follow internal processes and documentation standards
• Maintain up-to-date knowledge of products, pricing structures, and market trends
• Educate customers on product features and value propositions
• Timely submission of call reports, forecasts, and monthly sales reports
• Effectively collaborate with internal departments to ensure customer needs are met
• Share market feedback to support product development and service improvement
• Address customer complaints quickly and effectively
• Support initiatives to improve customer value and sales efficiency
• Continuously improve sales skills through training and coaching
• Demonstrate initiative and a willingness to learn and grow within the organization

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Post matric qualifications would be advantageous

Minimum Experience

• 2 -3 years’ experience

go to method of application »

Key Performance Areas

• Selling of products to new customers based on high level targets and budgets
• Follow up on existing customers
• Administration of sales processes and customer information
• Market segmentation and target group identification (database upkeep)
• Continuous prospecting and sales reporting
• Working together and communicating with other departments within Handling
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Track and convert leads into successful deals
• Customer Retention and Relationship Management
• Ensure high customer satisfaction and repeat business
• Build and maintain a healthy sales pipeline
• Ensure that all sales activities follow internal processes and documentation standards
• Maintain up-to-date knowledge of products, pricing structures, and market trends
• Educate customers on product features and value propositions
• Timely submission of call reports, forecasts, and monthly sales reports
• Effectively collaborate with internal departments to ensure customer needs are met
• Share market feedback to support product development and service improvement
• Address customer complaints quickly and effectively
• Support initiatives to improve customer value and sales efficiency
• Continuously improve sales skills through training and coaching
• Demonstrate initiative and a willingness to learn and grow within the organization

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Post matric qualifications would be advantageous

Minimum Experience

• 2 -3 years’ experience

go to method of application »

Key Performance Areas

• Administration of sales processes and customer information
• Market segmentation and target group identification (Database upkeep)
• Continuous prospecting and sales reporting
• Mechanization planning and customer solution packaging
• Working together and communicating with other departments within Handling
• Selling of new products to new customers based on high level targets and budgets
• Follow up on existing customers and ensure business retention
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership

Qualification, Experience and Competencies

Minimum Qualification

• Minimum Matric
• Post matric qualifications would be advantageous

Minimum Experience

• 3-5 years’ experience in a similar position